...Unit 1 Communication: Contexts: One-To-One: One-To-One: | Between?: | Situation/Example: | Formal, | Midwife and Client, | If a midwife thought that a pregnant client was being abused then they would get them in a room on their own and ask them. | Informal, | | | Between Colleagues, | At Work * Nurses, * Midwife, * GP, * Doctor, * Teacher, | Disusing their opinions on what they should do about one of their shared patients. They both spotted, say for example, bruises on their arms. | Between Professional & People Using Services, | Social Worker and the single parent of the person the social worker is looking after. | They would be disusing what to do next with the person. Maybe talk about how the case is coming along and about their child’s needs. | Communication With Professionals, | Parent talking to their child’s doctor, | Doctor and the parent of the child discussing their needs and what to do next. | Groups: Group: | Between?: | Situation/Example: | Formal, | | | Informal, | | | Between Colleagues, | | | Between Professional & People Using Services, | Health Visitor and Social Worker | Health Visitor and Social Worker might have a meeting with their shared patient family’s to discuss any new information about the situation, | Communication With Professionals, | | | Mutli-Agency Working, | Social services, Hospital, Schools (if the person is still in school), family support services, | When different Agency’s come...
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...COMMUNICATING CHANGE with AT&TSara Parker Human Resources 587 Keller School of Management Aug 16th 2013 Communication Marketing Plan Objective To retain current SBC and AT&T customers pre and post mergers. To acquire non AT&T and SBC customers Target Audience Current SBC and AT&T retail customers. Non AT&T and SBC customers Timeline 2 months pre-merger to 2 years post-merger Communication Plan Contributors * Outsourced communication expert consulting company * Outsourced Marketing Firm * Internal public relations department * Internal Marketing department Approvals Required CEO and VP of Marketing Messaging * Value of how AT&T merger will benefit the customer on service, time, product and technology * Building excitement on what is to come with the merger * Building awareness on what is the new AT&T brand * Building awareness on new and existing products being offered “AT&T is your new and improved communication provider. We are mature enough to know how to do business, and innovative enough to provide you the best products and services to keep you connected all under one roof” Challenges * Customer confusion in the transition with billing * Customer confusion with product line of new company * Customers not seeing the value in the merger * Customer succumbing to competitor messaging. ...
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...A company having a workforce that is representative of the community it serves, is said to possess a diverse workplace. What it is essentially means, is that since today’s society comprises of people from diverse background the workplace cannot be far behind. I was born and raised in India, so diversity is part of our cultural heritage. The fact that we have 19 national languages in India, just highlights this fact. Similarly, in United States, we have people from various ethnic background: namely Asian American, Pacific Islands American, White American, Native American, African American. Further, there is the case of gender diversity. Therefore, a diverse workforce should comprise of all these ingredients. Strengths# * The greatest strength has to be multitude of perspective and ideas, that a diverse workforce has the potential to generate. * Reduces the financial divide between two group, which could be either male or female or different ethnic background * It makes the labor market more competitive, which helps in improving the overall quality of the workforce. Weakness# * In efficient communication * Cultural conflict * Integration issue Mission Statements: * Bridging the cultural divide. * Establishing teams from diverse backgrounds. * Target Male to Female ratio of 60:40(at least) * Reasonable accommodation for training and recruiting people from less privileged ethnic community or gender. In order to communicate these mission...
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...All three critical errors in communication identified by Hynes are correct in all types of work environments. Communication is the key to success, I believe that without a critical understanding a person cannot function or proceed to their daily operations. As an assistant manager at Wal-Mart, I deal with all of the three critical errors. Out of the three critical errors in communication I deal with the most at work has to be the assumption observation error. As an assistant manager, I have to plan out what to do with the items that are coming in on the trucks daily. The items can range from anywhere being hundreds to thousands items per day. I have to plan where to put the items with my other managers and department managers. The easiest way to plan is to get a print out of a truck listing that breaks down the items by departments. Then, we delegate the listing by departments to each individual department manager; for example: I give the electronics items listing to the electronics department manager and he or she gives me feedback on where to put the item. Then we have an afternoon meeting to type what items will go where, when it is unloaded from the truck. The assumption observation error comes into play when the overnight manager uses the information given to him or her on where to put the item. Usually all the trucks get the items unloaded by 7 pm and the employees start taking the items out at 9 pm, since it is less customer traffic at that time. Even with all the planning...
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...Understanding professional communication ensures that students are successful in the online learning environment and in their professional lives. For each of the following four scenarios, respond with an example of both a poor response and an effective response. An example is provided to get you started. There is no minimum word count for this assignment. The goal is to demonstrate your understanding of professional communication. Example Scenario: You cannot locate the Instructor Policies document for your course. You post a message in the Class Messages area. Poor Response: I can’t find the Instructor Policies. LOL! Effective Response: Hello, instructor. I looked throughout the course, but cannot find the Instructor Policies. Can you help, please? Scenario One: You review your points and see that you have received 0 points on your first assignment. You send your instructor a message through a Private Message, to understand why you did not earn any points. Poor Response: I turned my assignment in and got a 0. What up with that. Effective Response: I have noticed that I received a 0 on the past assignment. Can you explain to me what I did wrong so this doesn’t happen again. Thank you. Scenario Two: The payroll administrator at your work has sent you an e-mail asking why you worked overtime hours and who approved them. She also reminds you that overtime must be approved prior to working the hours. What is your reply to her? Poor Response: It’s...
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...QUESTION Think of two people you know, one as excellent communicator, the other quite ineffective. Write a highly specific description of each; then write a comparison of the two in which you contrast and evaluate their communication styles. On the basis of this analysis, set yourself three specific objectives for improving your own communication behaviors Communication is the process of transferring information from a sender to a receiver with the use of a medium in which the communicated information is understood by both sender and receiver. It is a process that allows organisms to exchange information by several methods Communication is effective if everything in the communication process goes as planned: the receiver understands the message in the way you intended. Professionally, this allows proper procedures to be executed correctly and on time, increasing productivity and saving money. Personally, it prevents misunderstandings and can enrich relationships. Understanding strategies for effective communication such as listening, focusing on the others in the process, and asking questions for clarification all improve your chances for effective communication. You can also make your message effective by; * * Provide practical information * Give facts rather than vague impression * Present information in a concise, efficient manner * Clarify expectations and responsibilities * Offer Compelling, persuasive arguments and recommendation While ineffective...
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...Effective Commination Amanda Wade HCS/325 11/17/2013 Shawn Matheson Effective Commination When we having effective communication is a huge proves of the information in a group or even the mean of any non-verbal, even verbal commutations when we are having to have a good listen skills, so when will know what is going on in the workplace. . Communication is so important because when we have good commutation we can have good results when it comes to one person or even can transfer one to another., they must be able to grasp all of the information that is being told to her or his to the sender. Where there is a reader, the people much be able to inform most effective and ineffective way so they can share all of the information even any of the ideas. * The techniques that have been most effective for sharing information and ideas Coworkers can communicate effectively but sharing formulate though or even options: in addition by sharing each other thoughts which can enhance motivation. When the coworker are talking they must have a respectful and supportive members when they are working with their team members. When a team can cause communication to become effective and ineffective due to the different cultural dissimilar and having the degree in which a person have many different thought of the process. “A team that is a small group with complement skills, who work together to achieve a purpose and hold themselves accountable for it accomplishments” (2007). When...
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...Memo To: David H. Arns From: James Urban Date: 8/28/2015 Class: MRKT 45080 Marketing Management and Planning ------------------------------------------------- Topic: Barnes and Noble’s failed strategy 1. The major marketing issues regarding Barnes and Noble has to do with the chain’s struggle to keep up with the digital age. The “Nook” which is Barnes and Noble’s version of the Kindle or IPad has been struggling in the market place and declining more and more every quarter. As a result of its failure here and the success of such powerhouses in the tablet market such as Asus and Samsung (yes, them), its market-share of tablet sales for the quarter plunged to 1.9% from 4.6%. That’s a massive failure (Greenfield, 2013). The Nook is the company’s saving grace but it’s just not growing at any rate what so ever. The article states that the Nook is the company’s biggest hope in the face of the declining physical retail business (Greenfield, 2013). This is really a huge problem for this company with not much opportunity in the current market. 2. Barnes and Noble haven’t done much to address these issues besides firing their CEO. The company has the false hope that they still have a shot in the tablet market with that being their saving grace. Barnes and Noble are doing the right thing marketing to college students which make a solid profit. There’s still a need for physical stores because people still want a hard copy book. However, digitally they are struggling are getting...
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...The Development of Language and Communication from Infancy to Preschool 510: Early Childhood Development Cleveland State University Abstract The purpose of this paper is to examine how language and communication develop in early childhood, from in uerto through preschool. And how language is the expression of human communication through which knowledge, belief, and behaviors’ develop, and experiences are explained and shared. Other areas to be examined is the developmental milestones functional skills that are age specific tasks that children achieve during various levels of development, infant brain development, and attachment. Although each milestone is age appropriate, children development varies from child to child taking in to consideration every child is unique. Introduction In a study conducted (2009) on babies language learning starts from the womb. From the first day a newborn cries they already bear the mark of the language their parents speak. In another dramatic finding of this study is that not only are human neonates capable of producing different cry melodies, but they prefer to those melody patterns that are typical for the ambient language they have heard during fetal life, within the last trimester of gestation. Even through prenatal exposure to their native language was known for some time to influence newborns, scientist now believe that it happens much earlier than the preconceived notion that surrounding language affected sound production...
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...Introduction The success of an aspiring manager or leader heavily depends on their communication skills. Interpersonal communication is important because it’s required on a daily basis; whether it be among other leaders, giving direction to subordinates, during coaching/counseling, or during presentations. Effective communication, both written or verbal, are a prerequisite to success. The following will describe how nonverbal communication, perception, and social media play a vital role in the communication process. Three concepts Nonverbal Communication Nonverbal communication is the expression of a thought without the use of spoken or written word. Body language is the most common form of nonverbal communication and accounts for up to 70 percent of all communication. “Nonverbal language is not limited to eye contact, standing position facial expressions, body posture, hand movements, or mannerisms” (Satterlee, 2013). It also varies greatly from culture to culture. The five classes of nonverbal communication are chronemics, kinesics, paralinguistics, proxemics, and haptics. Your nonverbal response can speak louder than any words that will ever come out your mouth. I have found it hard to not ‘wear my emotions on my face’ because others can already sense how I’m receiving their message even before I open my mouth to reply. Perception Perception is the processing, interpreting, selecting and organizing of information. Perception's effect...
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...This week with our team we were assigned to discuss technology that is used in business communication. My team discussed different types of technology that businesses could use to communicate within a business and also to its customers. One specific business communication technology that my team discussed is the cell phone. The cellphone is a small device that can fit in your pocket but it has endless opportunities for a business. The cellphone allows for a business to communicate with its employees instantly. A business can call its employees and reach them anywhere they are, they do not have to be in the office or at home. It also allows contact between its employees by email as smartphones have apps designed to allow people to reach their emails in the palm of their hand. The cellphone also can allow employees to web surf to look up current information without being at a computer. Cellphones run off of networks or Wifi so it is almost endless as to where connection can be received to use this piece of technology. A business also can use cellphones to interact with the customers. Some business send out text alerts of deals or coupons that they are offering that day. A customer can than go into the business mention the text message and receive the discount. This draws customers into the business. Social media is a big part of our society right now, and businesses are taking advantage of it. You can use social media on your cellphone and have easy instant access to notifications...
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...Heath Care Communication Methods Brittney Harrison HCS/320 07/01/15 Mrs. Coakley Heath Care Communication Methods Millions of patients with tumor, growth, attention deficit hyperactivity disorder, diseases, heart disease, central nervous system conditions use drug administration to reduce their pain. That is the job of a drug manufacturer. As the Communications Coordinator for this national drug manufacturer, I will be using health care communication tools and resources to turn negative public opinion into positive ones. The purpose of this paper is to use healthcare communication strategies to market a better company image and make them aware of our product line. Good health care communication is important because it gives the public with the tools and information to react correctly to health crises such as flu outbreaks, malaria, HIV, etc. Sound medical communication changes the behavioral perspective on what is happening positively and negatively. Healthcare communication strategies are a process that will give the receiver valid about the situation based on facts and not interpretation, or biased judgment. My duties and responsibility as a national drug manufacturer director overseeing staff and personnel, financial matters, along with promoting us through the media. The company has been communication methods like which allow real -time communication between the sender and receiver. Busy telephone lines can be a hindrance however we inform our personnel that1 out...
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...Non Verbal Communication Christopher O’Neil Morris California College San Diego ENG 223: Communication Arts November 1, 2014 Victoria Rau Abstract In this paper, I will talk about non-verbal communication and what effect it had on the Character Cecil Gaines from the movie The Butler. Non-Verbal Communication 1 Non-Verbal Communication is define as communicating without using words. Various forms of non-verbal communication is body language, facial expressions, gestures, and there are many more. Non-Verbal communication is just as important as verbal communication. There are some situation that can’t use nonverbal communication like being god forbid hostage salutation. Also that shows how strong of relationship you have with other people if you can communicate non-verbal. As you can see more and more society is using non-verbal communication to communicate. Non- Verbal Communication 2 Start off the opening scene of the movie of “The Butler”. You Cecil Gaines with his family picking cotton in 1926 on plantation in Georgia. Now the Emancipation Proclamation was signed backed in 1863 to end slavery. But you still have plantation in the south. Young Cecil had just took a picture with his parents. One of the plantation guards walked by and asked for Cecil’s mom to help him with some work in the shed. As soon as he said that you look at the kinesics (Body Langanuge) of Cecil’s mom and dad they knew that something bad was about to happen. The look on Cecil’s dad...
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...Verbal communication is subdivided into the vocal category which includes spoken language, and the non-vocal category which includes written communication and communication conveyed through sign language or Braille (Communication and Language). The HPC requires Radiographers to be able to communicate information, advice, instruction and professional opinion in English (HPC’s Standards of Proficiency - Radiographers, 2008) since it is the main language in the United Kingdom (Mandy Barrow, 2009). For example, when performing an examination, they need to give clear instructions by explaining what they are doing and why they are doing it (Bach and Grant, 2009). If the receiver does not understand English, a good interpreter is needed to avoid misunderstanding. The receiver may also not understand the examiner’s professional language and as Minardi and Riley (1997) point out, the professional should explain technical terms in order to be understood. Written communication is the ability to write effectively in a range of circumstances and for different audiences and purposes, in good English (The University of Sydney, 2009) using memorandums, reports, bulletins, job descriptions, employee manuals, electronic mail (e-mail) letters, telegrams, faxes, contracts, advertisements, brochures or news releases (Reference for business, 2010). It is very important in healthcare centres because it is used to increase patients’ knowledge and to influence their behaviour (Givaudan et al) for...
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...Part A: Apply ethical theories from the course (Readings 3.1-3.10) to the case study of: The Imprisonment of Josh Woolf The ethical issues facing the media community today have been reverberating through the corridors of newsrooms and debating chambers since the communication of the news began. Either resonating from newspapers or radiating from radios and screens, the transmission vehicle of the news may have evolved but the ethical issues are still the same; the quest for truth and justice. The word ‘ethics’ involves right and wrong; a moral dilemma requires critically thinking through the issue, formulating an answer which results in making an ethical decision. The decision involving an intellectual process through moral reasoning ensures everyone, as moral agents, are able to be guarded from the views of others in respect to the dilemma at hand (Day, 2000, p.63) In confronting an ethical issue, a knowledge and understanding of ethical theories allows us to navigate through these complex situations and, in the end, creates the ideal environment for “the greatest happiness for all humankind, and equality for all” (Open Polytechnic, 2007, p.9). What would the iconic ethical theorists such as Aristotle, Immanuel Kant and Stuart Mill think of the world of communications today? Media conglomerates control media content and distribution which lock in the extent of diverse views and information. To obtain truth “is essential to the democratic process” but is reliant...
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