...[pic] “Học lắng nghe “ có vẻ là một câu chuyện thật buồn cười với nhiều người . Nhưng thực tế :có mắt không đồng nghĩa với nhìn thấy, có não không đồng nghĩa với biết nghĩ, có tài không đồng nghĩa vớiviệc biết lắn nghe. Ngạn ngữ Nga cũng có câu “Con người mất 3 tuổi để học nói nhưng phải mất cả cuộc đời để học lắng nghe”. Lắng nghe không phải là bản năng mà là nghệ thuật, kĩ năng cần phải rèn luyện lâu dài. Lắng nghe chính là hùng biện nhất song lại ít người biết được điều đó . Trong giao tiếp với nhau chúng ta thường tranh nhau thể hiện mà thật ít người tranh nhau để lắng nghe. Để có một kĩ năng lắng nghe tốt bạn cần tuân thủ các bước sau đây của chu trình lắng nghe : Tập trung: Yếu tố đầu tiên để lắng nghe hiệu quả đối tác giao tiếp là tập trung. Tập trung có nghĩa là trong một thời điểm chỉ làm một việc. Nhiều người giao tiếp không thành công vì trong khi lắng nghe người khác truyền tải thông điệp thì để các công việc khác xen vào. Kết quả là thông điệp được truyền tải từ người nói đến người nghe không có chung một cách hiểu như nhau. Tập trung lắng nghe cũng là biểu hiện tôn trọng người nói, giúp người nói có thêm sự tin tưởng để giao tiếp một cách cởi mở hơ. Tham dự: Người nói phải có người nghe, người gửi phải có người nhận.Tham dự trong lắng nghe được biểu hiện bằng sự chú ý của đôi mắt, những cái gật đầu của người nghe. Về ngôn từ là những từ đệm nh: dạ, vâng ạ, thế ạ, thật không?... Hiểu: Nhiều cuộc giao tiếp diễn ra trong bối cảnh ông nói gà, bà nói vịt...
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...Verbal and Nonverbal Communication and Listening Skills People use different forms of communication. Communication can be both verbal and nonverbal and both are equally important when a person is communicating. Verbal communication is communication that can be had over the phone, face to face, via fax or via email. Nonverbal communication is communication that is conveyed through body language, eye contact, the tone of a person’s voice or the distance in which the persons communicating are to each other. Nonverbal communication expresses thoughts and feelings without words and is meant to help with the message you are trying to get across with your words. I tend to communicate nonverbally with my facial expressions. My facial expression usually give away my true feelings on the matter I am discussing. Knowledge of Nonverbal Communication Knowledge of nonverbal communication can help when communicating with others because it can help you bring your point across if you use it correctly. If you want to relay a serious message you will have to keep your tone serious, if you are relaying a serious message with a joking tone and laughing then the person you are talking to will not know if they are to take you serious or not. The same can be said for the opposite. If you are communicating with someone about something that is light and jolly but you have a mean tone the person will not know how they are to receive the message. Making sure that your tone and words match is important...
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...Listening: An Essential Part of Communication Skills I. Introduction: Communication comes from the Latin word communis, meaning commonness. It is a process wherein knowledge, ideas, information, attitudes, and feelings are transmitted (Padilla et al, 2003 p. 3). Communication is a two-way process by which information is changed between or among individuals through a common system of symbols, sign and behaviour (Martinez, p1). It is an essential function of civilization. Basically it consists of writing, reading, speaking and listening. Listening is a skill that has to be practiced and learned. Among the four skills of communication, listening is the most ignored, yet it takes up the greatest amount of time in the study of these four skills (Igoy, 2004 p 85). Listening like any other skill, has to be practiced because we listen everyday and we think we know how to do it. Yet, like any other skill, we can learn to do it better and continue to improve our listening skills throughout our lives (Diaz, 2005, p. 28). At the end of the communication line is an indispensable element – the listener, the active participation of whom either makes or unmakes communication. How good at listening this element is, spells a big difference in the communication process. At this point, it part, comes though a constant awareness and study of how listeners respond. This is especially so if we consider the axiom that meaning is altogether in the mind of the listener. II. 1. What is the...
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...II..3.Teacher collegiality has been used rhetorically to support a wide range of sometimes contradictory initiatives, from teacher development to school effectiveness, from a panacea for an aging teaching force to a well spring of innovation. There is also considerable scepticism about the ways in which collegiality can be used on co-opt teachers or control their work. Hargreaves (1994) has written extensively about a culture he describes as "contrived collegiality". His notion that contrived collegiality exists as a state in opposition to a culture of collaboration is thought provoking. However, this paper argues that it is not as simple as that in reality. Intensive case study research suggests that it is possible to have components of both these states working side by side in one school. The case study that underpins the paper finds that the definitions of collegial cultures are too narrow to adequately describe the practicalities of collegial staff relationships. The data reveal that in a regular, middle-sized primary school, characteristics of both contrived collegiality and collaborative culture coexist. Much of the collaborative work is spontaneous and voluntary, development oriented, and pervades both time and space. However, there are other parts of collaborative work which are more regulated or contrived by principals. There is an element of collaboration built into the work of all teachers. The school’s leaders are comfortable with the knowledge that all teachers do...
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...Improving my listening skills at work would increase the effectiveness of my communication because the person or people that are talking to me or trying to explain something to me will know that I am being attentive they will know that they can trust that I am hearing what they are saying, understanding what they are saying, and most importantly hear what they are saying. I know that if my managers know that I am actively listening it could definitely have positive outcomes on where I want to be in my career. The main strategy of effective listening that I think I need to personally work on would be “Mindful” (Wood p 160). In my work situation being mindful would be me learning to in our group meeting situations to let people speak all the way through even if they are totally off topic, not to try and dominate the talk stage. At work I would also want to work on my “active listening skills” (wood p160) which I know is hard work but it will force me to ask questions and let the other person know I am interested in what they are saying and I am actually taking it in. It would also force me to ask questions because I know myself personally, if I am not actively listen my mind wanders on to other things and I won’t ask questions and I won’t retain a word that was said. These same techniques can help me in my personal life as well because a lot of times my husband will have important information that he needs to discuss with me, and to be honest with you I would really only use my...
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...introduces the basics of the communication process including the steps in the communication process and understanding the roles of the listener and the receiver. The readings in Communicating in the Workplace focus on the basics of communication including the various roles, channels, and the importance of the message. The readings in Critical Thinking provid background for the concepts of persuasion, arguments, and critical thinking that are involved in much of communication. This week’s topic, the communication process, is the foundation for the remainder of the course. The Communication Process OBJECTIVE: Explain the steps in the communication process. Resources: Ch. 1 of Communicating in the Workplace, Ch. 1 & 2 of Critical Thinking, and University of Phoenix Material: Communication Process Content • Ch. 1: Communication Concepts of Communicating in the Workplace o Communication Is Important o Communication Defined o Communication Process Model • Sender/Receiver • Encoding • Decoding • Message • Channel • Feedback o Communication Principles • Communication occurs within a context • Communication is unavoidable • Communication occurs at different levels • Communication requires ethical choices • Communication has its limitations o Communication Barriers • Noise • Gaps o Communication and Technology • Ch...
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...Listening and Nonverbal Communication Chapter 3 Mary Ellen Guffey, Business Communication: Process and Product, 5e Copyright © 2006 Notes Today p1 Starting Writing NOW! • • • • • • • • The four parts of the listening process Listening Process Barriers Listening in the Workplace Improving Listening ITW Skillful Listening Ten Misconceptions About Listening Most Irritating Listening Habits Nonverbal Communication Ch. 3, Slide 2 Mary Ellen Guffey, Business Communication: Process and Product, 5e Notes Today p2 • Functions of Nonverbal Communication • Forms of Nonverbal Communication • Nonverbal Communication and Perception Mary Ellen Guffey, Business Communication: Process and Product, 5e Ch. 3, Slide 3 Listening Mary Ellen Guffey, Business Communication: Process and Product, 5e Ch. 3, Slide 4 The Listening Process Mary Ellen Guffey, Business Communication: Process and Product, 5e Ch. 3, Slide 5 The Listening Process Perception Mary Ellen Guffey, Business Communication: Process and Product, 5e Ch. 3, Slide 6 The Listening Process Perception Interpretation Mary Ellen Guffey, Business Communication: Process and Product, 5e Ch. 3, Slide 7 The Listening Process Perception Interpretation Evaluation Mary Ellen Guffey, Business Communication: Process and Product, 5e Ch. 3, Slide 8 The Listening Process Perception Interpretation Evaluation Action Mary Ellen Guffey, Business Communication: Process and...
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...EFFECTIVE LISTENING IN THE WORKPLACE Jeff Bernier Abstract “Listening is perhaps the most critical element in language and language learning, for it is the key to speaking, and beyond that, reading and writing. At all levels --- from entry level to managerial --- listening is perceived as crucial for communication. Yet listening remains one of the least understood processes in language learning” (Allene Grognet and Carol Van Duzer, 2002, p. 1). The ability to listen to employees and colleagues is an essential skill for developing a productive environment. By improving listening skills, supervisors and employees can create a “listening environment” within their own organization. This study examines the relationship between University of Southern Maine (USM) personal that feel they have effective listening skills and USM personal that had training in effective listening skills. The subjects were 182 USM employees surveyed to determine effective listening in the workplace. Each USM employee surveyed identified themselves as either an “employee” or “supervisor”, the number of years employed and answered either “yes” or “no” to ten various questions on effective listening in the workplace. Results showed strong, positive relationships among the two dependent variables in effective listening in the workplace. Hypothesis USM employees who feel they have effective listening skills as determined by the survey conducted at USM have a positive relationship with USM employees...
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...Listening and Effective Workplace Communication James Humes, a former presidential speech writer, stated that, "the art of communication is the language of leadership" (Leading Thoughts, 2010). Communication is an essential process that is common in the workplace. Everyone in the workplace especially leaders must communicate with others. Ideas, conversations, disagreements, and commitments can all be exchanged through communication. Anyone can communicate but it takes discipline and skills to effectively communicate. These skills can include feedback, presentation, non-verbal communication, and listening. Listening is the most valuable skills to effective workplace communication because it enhances job effectiveness, relationships and responses. Most people equate hearing with listening and they do not take time to improve their listening skills. To be an effective communicator a person must understand the differences between hearing and listening. Listening is an active process that requires more effort than it takes to hear. “Listening is the conscious desire to determine the meaning of what is heard” (Behera, 2010). Hearing a message rather than listening could cause a person to agree to something that they did not intend to. An active listener participates in the communication process by being focused on the message that is being communicated. The in-depth process of listening will result in a verbal or non-verbal response to let the communicator know that...
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...This paper is to describe an organizational situation that I observed that demonstrated poor communication and had a neglect effect. Will also describe the organizational situation in detail. Including answers to the following questions. Factors that affect the interpersonal communication in this situation. Listening habits that negatively affects the business relationship or the bottom-line results. An explanation of the empathetic listening skills in this situation. The affect of listening habits that affected the business relationship. Empathetic listening advantages that may lend an improvement of the interpersonal communication in this situation. Propose a strategy that will deal with the situation using empathetic listening techniques. The organizational situation in detail. This situation happened in my workplace while working in a hospital as a home-health aide (HHA). The name of this hospital is the Halifax Medical Center that is in Florida. This situation happen with a supervisor for an appointed work team who showed very poor interpersonal communication with the team and did not communicate well any members of the team. He seems to complain about a little bit of everything that was always negative. Many times he would remove members of the team constantly and they would be put to do work elsewhere. The team-members work would be left undone until whatever work he wanted them to do was complete. Members of the team was not allowed to leave the floor until the assignment...
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...Week One Student Guide This week introduces the basics of the communication process including the steps in the communication process and understanding the roles of the listener and the receiver. The readings in Communicating in the Workplace focus on the basics of communication including the various roles, channels, and the importance of the message. The readings in Critical Thinking provid background for the concepts of persuasion, arguments, and critical thinking that are involved in much of communication. This week’s topic, the communication process, is the foundation for the remainder of the course. The Communication Process OBJECTIVE: Explain the steps in the communication process. Resources: Ch. 1 of Communicating in the Workplace, Ch. 1 & 2 of Critical Thinking, and University of Phoenix Material: Communication Process Content • Ch. 1: Communication Concepts of Communicating in the Workplace o Communication Is Important o Communication Defined o Communication Process Model • Sender/Receiver • Encoding • Decoding • Message • Channel • Feedback o Communication Principles • Communication occurs within a context • Communication is unavoidable • Communication occurs at different levels • Communication requires ethical choices • Communication has its limitations o Communication Barriers • Noise • Gaps o Communication and Technology • Ch. 1: Critical Thinking Basics of Critical Thinking o What is Critical Thinking...
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...Demonstrative Communication BCOM / 275 Demonstrative Communication In order to effectively describe demonstrative communication, one must first understand what communication is. Clearly, communication means different things to different people. Communication is sometimes defined as the way people send and receive messages (Cheesebro, O’Connor, and Rios, 2010). This definition, however, does not scratch the surface of what communication really is. Communication involves the exchange of thoughts, messages, or information. This exchange can be accomplished by the use of verbal communication such as speaking or writing, to include emails, reports and articles, or by non verbal communication, which consists of facial expressions, eye contact, tone of voice, gestures, and other non-audible expressions people use to transmit messages. All communication begins by way of a sender. The individual that starts the communication process is the sender. The message can be influenced by experiences he or she has been through, their outlooks on life, or the way they perceive things to be (Burnett & Dollar, 1989). Demonstrative communication includes nonverbal and unwritten communications. Demonstrative communication is often used to support verbal communication, though it can stand alone and get the message across on its own. Facial expressions and body language are two of the most common forms of nonverbal communication. Sitting face to face with a person and making eye contact...
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...Business Communication Essentials, 6e (Bovee/Thill) Chapter 2 Mastering Team Skills and Interpersonal Communication 1) Teams are at the core of ________ management, which is the effort to involve employees in the company's decision-making process. A) autocratic B) participative C) top-down D) personnel E) laissez-faire Answer: B Explanation: B) Teams are often at the core of participative management, the effort to involve employees in the company's decision making. Classification: Conceptual LO: 1 Difficulty: Easy Learning Outcome: Describe best practices in team and interpersonal communication 2) Teams can increase performance levels by ________. A) pooling experience B) discouraging consensus C) encouraging groupthink D) duplicating effort E) promoting hidden agendas Answer: A Explanation: A) By pooling the experience of several individuals, a team has access to more information in the decision-making process. Classification: Conceptual LO: 1 Difficulty: Easy Learning Outcome: Describe best practices in team and interpersonal communication 3) Simon has just launched a startup and has big ideas for the company. He assembles a large team of people from different backgrounds who have the skills he needs to get the job done. Simon's brother criticizes this, saying that such a large team will result in too much conflict, because the different team members will all have individual approaches to a problem. Which of the following should...
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...Business Communication Essentials, 6e (Bovee/Thill) Chapter 2 Mastering Team Skills and Interpersonal Communication 1) Teams are at the core of ________ management, which is the effort to involve employees in the company's decision-making process. A) autocratic B) participative C) top-down D) personnel E) laissez-faire Answer: B Explanation: B) Teams are often at the core of participative management, the effort to involve employees in the company's decision making. Classification: Conceptual LO: 1 Difficulty: Easy Learning Outcome: Describe best practices in team and interpersonal communication 2) Teams can increase performance levels by ________. A) pooling experience B) discouraging consensus C) encouraging groupthink D) duplicating effort E) promoting hidden agendas Answer: A Explanation: A) By pooling the experience of several individuals, a team has access to more information in the decision-making process. Classification: Conceptual LO: 1 Difficulty: Easy Learning Outcome: Describe best practices in team and interpersonal communication 3) Simon has just launched a startup and has big ideas for the company. He assembles a large team of people from different backgrounds who have the skills he needs to get the job done. Simon's brother criticizes this, saying that such a large team will result in too much conflict, because the different team members will all have individual approaches to a problem. Which of the following should...
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...professionals transformed as well. However, the universal communication skills employed by the generalist practitioner are beneficial for implementing in the field of addiction. Communication is relevant skill regardless of methods employed by professional helpers. Listening is the key component of relating with others whether this is on a personal level or a professional one. Social workers begin a working relationship with the client system through the engagement process. The mode of creating this is through the listening process. Attending to the client verbal and nonverbal cues enables the addiction clinician to assess the clients’ perception of their problem and where they are in the change process. Even though the techniques applied in addiction counseling are altering; listening skills will still the...
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