...be able to: * Evaluate scenarios in which listening has been compromised. * Examine conflict management in the workplace. * Describe barriers of effective listening. * Compare ambiguous and specific language. * Investigate the use of praise and criticism in the workplace. * Create slides using a professional design selected in PowerPoint. ------------------------------------------------- Workshop Two Assignments The following assignments will be submitted prior to Workshop Two. Individual Assignments Activity 2.1: Reading 1. Read chapters 3, 4, 5, and 11 in Communicating at Work, and chapters 3 and 4 in Point, Click & Wow! 2. Read the Computer Solutions strategic case on page 66 of Communicating at Work. Activity 2.2: Computer Solutions 1. After reading the Computer Solutions strategic case in Communicating at Work and address the following:...
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...Experiences of misunderstanding at work scenario 1 Last year as we were preparing for our quarterly meeting, somewhere along the line in our group a misunderstanding occurred within the group. The operations market team who are responsible for putting the quarterly meeting consist of six staff. Five of the staff in the group has been with the company over six years. The last member on the team was a recent transfer from another department, though has also been with the company for about six years as well. Therefore, the majority of the team had taken part in previous market meetings except for the new member. We received an email directed to the team from the Partner in charge of the meeting with bullet points of what each person was expected to do prior to the meeting. The meeting was scheduled one month from the time of the initial email. We knew we had a deadline to meet and what was expected had been outlined in the email. We all proceeded to work on our respective parts, as each part was involved with the other therefore keeping constant communication was key to meeting the deadline. The team noticed that the new team member was not being responsive to emails and it was extremely important we know of her progress since all parts were integral of each other and without her input we were lost. Her non-responsiveness caused stress among the team because we did not know if her portion was completed, and this was imperative for the rest of us to complete our part....
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...Business Communication at Work Marie Henkel COM\285 Charzeta Spencer May 8, 2012 Business communication is the key to running a successful business. In today’s society people communicate generally through technology, no one really talks face to face anymore. The way many business gain recognition is through social networks such as facebook and linked in. Technology is the new trend of communication, society uses technology to communicate through Iphones, and computers. I am currently looking for a job, so communication plays a big role in my everyday life. In today’s society in order to gain employment a person must network his or herself through means of the internet. When a person networks his or herself it has to be done through online applications, job seeking, and resume writing. For example, first a person would type in local job search, this will give a list of job search engines (monster, jax jobs, and remedy staffing), then after clicking on a search engine the person will be guided through local companies hiring and how to apply. Very few business’s now a days except paper applications, this way the company can pick and choose people based on a resume and the company does not have to be bothered by people constantly calling to check the status of his or her application. The internet also provides people with specific tools for helping write resumes or just gain skills needed to impress employer. This is the way I must communicate very day in order to find...
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...Associate Level Material Communication Process Worksheet Think about a misunderstanding you have experienced with another person at work, school, or in a health care environment. Write your answers in paragraph form. 1. Briefly describe the misunderstanding, including the setting and the people involved. There was a misunderstanding about physical therapy nurse that came into the facility to have physical therapy with one of my residents. 2. Complete the following table with information from your described misunderstanding. Question | Answer | Who was the sender? | The manager | Who was the receiver? | Physical therapy nurse | What was the message? | Letting the nurse know that when she came into the facility that she had to write in the residents chart to let me know what type of progress that the resident was making. | What channel was used to send the message? | I asked her to please write in the chart of the resident that she was performing therapy with | What was the misunderstanding? | The nurse would not write in the chart she said it was because of the HIPPA law | How could you have avoided the misunderstanding? | Needed to sit down and explain to her the notes that she wrote was only seen by staff, and the doctor that we where following the HIPPA law, but that we needed to know the progress as well. | 3. The perception model in Ch. 2 of Communicating in the Workplace shows that prior knowledge and experiences combine with your psychological...
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...Trying to convey a message in the work place could be complicated, because you have different cultures and so that meant everyone didn’t understand or got a different meaning of the message that management was trying to get across. I am referring to when I worked for one of the suppliers of the big three AAM (American Axle &Manufacturing) the big three had an agreement with UAW to practice a fair days pay for a fair days work. Most of the time the workers didn’t want to follows those rules or they would put their own understanding on what they wanted or what was best for them. In order for the people to work and have fair representation we would need the UAW to help the workers understand what was going on when management was not being fair and letting us know of our rights as workers. They would help us understand and help us communicate our message that we wanted to get across. Being the only female job setter on my shift made it hard for me to talk with supervisors who were all men, I was always questioned on my decision making, one incident I was not trained on how to repair one particular machine and my supervisor was going to write me because I refused to work on the machine after it was said and done I had to call my committed person out in order for me not to get written up. Woman in the plant still gets the worst treatment because you still have men that don’t believe woman should be working in the plant or working at all. Even with some of the workers that...
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...Effective Communication Effective Communication is more than merely speaking words with hope that they will be received. It’s a complex process that involves sending a message in a way that the receiver has the opportunity to both receive it and respond. It goes well beyond just talking. Effective communication is a partnership whereas both parties have ample opportunities to communicate and give feedback. In the course of a day, we participate in hundreds of communicative interactions, covering professional areas, social activities and family activities. Effectively communicating can make each situation more beneficial, enjoyable and productive. Here are five steps to help you become a more effective communicator: 1. Prepare to Communicate. What message do you want to send? Do you want the other person(s) to take some action? Are you emotionally in check? Are you taking your audience into consideration? Do you want the result to be a win-win. Will you strive to eliminate all distractions to increase the chance of success? 2. Prepare to Listen. Are you going into the communication interaction with an open mind? Have you eliminated all baggage from earlier communications? Are you prepared to truly focus on the goal? 3. Have concern for the other person. Are you approaching the communication as a partnership? Do you know what’s important to the other person? Are you prepared to show you care about the other person? Are you emotionally intelligent? 4. Approach the communication with mutual...
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...ective UNV 103: Effective Communication Worksheet Access and read the “UNV 103: Communication Tool” document inside the Tool Kit, located within the Start Here folder in the UNV 103 Classroom. Now you have learned what effective communication is and what it looks like. As a GCU student, you will be communicating in various ways for various reasons (for example, academic issues, financial aid issues, and questions for the instructor). To assist you in learning how to problem solve using effective communication, complete the following: ________________________________________________________________________ Questions for the Instructor When you have a question about the assignment, you will contact your instructor. Make sure your question clearly states the problem and is written in proper tone and grammar. Example: Poor Question: Where is the rubric for Module 1 assignment? Good question: Prof. Jones, I cannot locate the rubric for the Module 1 assignment. Can you please show me where to find it in the classroom in ANGEL? Write out the question that addresses this problem: Problem: You cannot locate the assignment drop box for Module 5. ________________________________________________________________________ Questions for the Academic Advising When you encounter a problem with your course schedule, you will need to contact Academic Advising. To contact your Academic Advising, follow these steps: 1) Go to http://www.gcu.edu 2) Click...
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...You spent the past few days exploring the resources available to students at University of Phoenix, and you want to share what you learned with a friend who is interested in enrolling. Write a 150- to 200-word e-mail to your friend summarizing the resources available to students. The UoPx provides a lot of different resources for their students. They have all types of tools such as; the center of writing and mathematics excellence, reference and citation helper, library, and writing and grammar worksheets. They provide all of the necessary tools that needed to do excellent in all of your courses. If you have trouble in any subject tutoring is available anytime. They also have references tools on how to manage you time. You asked your facilitator to review your e-mail draft. She liked what you wrote and asked you to write a summary to post in the class forum for the other students to read. Write a 150- to 200-word summary for your class of the resources available to students. Remember to write using an academic tone. Hello class, I would like to tell you about some of the resources that are provided to us through the University of Phoenix. The center of writing is available to provide tutoring on how to write a college level paper. Also, available to us is the reference and citation helper, library, and writing and grammar worksheet tools. All of which, provides us with assistance on how to properly write a college level...
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...Effective Nonverbal Communication at Work Steven D. Gubbins Indiana Wesleyan University BBAO58 ADM201 Principles of Self-Management February 23, 2011 Dean Moore, Professor I have read and understand the plagiarism policy as outlined in the syllabus and the sections in the Student Bulletin relating to the IWU Honesty/Cheating Policy. By affixing this statement to the title page of my paper, I certify that I have not cheated or plagiarized in the process of completing this assignment. If it is found that cheating and/or plagiarism did take place in the writing of this paper, I understand the possible consequences of the act/s, which could include expulsion from Indiana Wesleyan University. Effective Nonverbal Communication at Work Success in leading and functioning within any organization depends upon the effective use of nonverbal communication. On the factory floor or in the corner office, getting things done requires employees and managers alike to become skilled at reading others and emitting appropriate nonverbal cues that support their messages. The effectual exchange of ideas and clear delivery of instructions relies on something more than selecting the “right” words. As we will see, most of the communication process takes place in the realm of the unspoken. Understanding Nonverbal Communication Anthropologist Ray Birdwhistell asserted that 95 percent of communication is unconsciously expressed through subtle body movements and posturing (Talley...
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...University of Phoenix Material Communication Styles Worksheet You spent the past few days exploring the resources available to students at University of Phoenix, and you want to share what you learned with a friend who is interested in enrolling. Write a 150- to 200-word e-mail to your friend summarizing the resources available to students. Dear Paul, • The resources at university of phoenix are great we have an online library that gives you access to virtually anything. They have some really cool writing centers and for me and my scattered brain, I think it’s going to help me put all my thought’s down effectively. They even have a center to help out for math. The online classroom and campus is so easy to navigate and get used to. I really like the online classroom environment and discussion. It is fun to interact with classmates from around the country. The online books are cool too! But the biggest thing is the faculty and staff at Phoenix is really what made this all possible for me from the ease of the enrollment to financial process. I must admit at first I was little intimidated, but after the orientation I felt right at home. I think maybe with your busy schedule you might want to consider this college for yourself. • Your Friend • Raj P You asked your facilitator to review your e-mail draft. She liked what you wrote and asked you to write a summary to post in...
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...Fundamentals of Effective Communication in the Workplace Natasha Francis Strayer University Dan Bailey BUS 100 August 2, 2014 Effective communication is defined as “sending the right message that is also being correctly received and understood by the other person.” Many times communication is happening but not in an effective manner. This is either because the sender is not sending the right message or the message is not being understood by the receiver. Effective communication requires both parties to be interested in hearing what the other has to say. A time when I experience effective communication in a business environment was when I took my two boys to their annual care check-up. The effective communication I experienced was eye contact, listening, and nonverbal communication. First, effective communication I experienced was eye contact. I perceived this to be an effective way to communicate because the doctor made eye contact with me to inform me of what was going on with my sons. I felt as if her making eye contact showed me that she was professional, it indicated a level of respect and confidence in her knowledge. Maintaining eye contact will also demonstrate to the speaker that the listener is paying attention. According to Nikki Parker (2013), “The key elements in effective communication would be saying what you mean in as few words as possible, eye contact, listening with both your eyes and ears, finding...
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...This social worker met with Dick and Mike for 2 ½ hours at the family’s house. Soon after entering the residence, Dick yelled out “Mike come to the kitchen!” Mike slowly walked in to the kitchen with his eyes looking at the floor as he whispered to himself in a low enough tone that this social worker could not hear what he was saying. Mike remained silent as his father Dick talked to this social worker. While not verbally communicating, Mike did sit with his back facing Dick and laughed when his father would mention his failing grades. Dick stated that he was concerned about his son’s behavior and lack of motivation in school. Dick would also like Mike to do chores around the house. This social worker asked Mike “What do you think about this?”...
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...Communication and Collaboration Strategies for Group Work When working with a group, it is important to utilize strategies that will allow one to communicate effectively with individuals who have different learning styles and personality types. Different personality types do have individual learning styles, so how one communicates with each person will differ. A person who has a verbal/linguistic learning style communicates through language, i.e. listening, reading, writing and speaking. I would communicate with this type of person through presentations, emails, text messaging, and talking on the phone. Someone who learns in this way excels when he/she is actively participating in group discussions. An interpersonal learning style is based on self-awareness, independence and time spent alone. A person who learns in this way would benefit from face-to-face communication, satisfying there need to interact with others. Some people benefit by communicating through faxes and emails. They have a need for independence and learn best on their own. This is evident of someone with and intrapersonal learning style. I would communicate with a person with this learning style through email, faxes, and letters. Since this person would learn more effectively alone, it might be easier for him/her to process information this way. There are also many different personality types to consider when interacting with a group. For example, a thinker is very analytical, thinking outside the box and...
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...| Fundamentals of Effective Communication in the Workplace | | Business 100 | | Fundamentals of Effective Communication in the Workplace | | Business 100 | 1. I have been working in the retail business for a number of years now in various forms. I have found that communication is a key part of doing business and is quite invaluable. It helps with diversity, team building, employee morale and global business. (Johnson, R. Small Business.Chron.com) Afterall, you couldn’t sell an automobile without communicating to the interested buyer what features the automobile has, how certain features work, what type of engine it has, etc. Sure, one could read the owner’s manual or read the brochures, but without the salesperson providing certain interesting details about the auto, showing you how the features work, etc. then basically, it’s just a shiny, nice looking mechanism. And you still don’t know squat about it! So, what is Effective Communication and how does it affect the listener? Effective Communication is a process using two (2) way communications which involves one person sending a message and the other person receiving that message and understanding what was sent. Then the listener replies back to the sender their understanding of what was sent to them. (Business Directory.com) The effect of this communication is highly significant. If the message that was sent is clear and precise, then the receiver has no problem interpreting...
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...Fundamentals of Effective Communication in the Workplace Communication is the sharing of information between two or more individuals or group to reach a shared understanding. Communication is one of the key essentials needed for a company to operate (“Effective Communication in the Workplace,” n.d., para. 3). Effective communication in the workplace is required to satisfy customers, improve quality and increase efficiency. It is important that employers make sure all employees have excellent communication skills within an organization as departments and teams, but also among external partners. Fundamentals of Effective Communication in the Workplace Communication had been a significant issue in my workplace that Human Resources along with executives decided to introduce to all employees a Communication: Talk to Me the Right Way course. The company required that all employees participate in a three-day workshop focusing on effective speaking, body language, and digital communication. At first the thought was here we go another boring class the powers that be are making us attend. The skills and techniques I learned would end up helping with what could have been a disastrous situation. Training for Communication: Talk to Me the Right Way had just finished up, it was year-end. The goal at year end as a Business Analyst is to manage a particular customer account from the beginning to end during open enrollment and retain current customers for 1/1 which is the...
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