...Communication Style Case Study Rosa Olivia Ramos HCS 350 November 12, 2012 Katherine Brewer Communication Style Case Study There are a variety of communication styles and some are better than others. I will analyze three scenarios and explain if a passive, assertive, aggressive, or passive-aggressive communication style was used. I will also discuss a personal experience where a passive communication style was used. I will discuss how I could improve the communication and how communicating effectively is important in the health care profession and to the outcome of this interaction. The first case study was about a nurse, Robin, who used an aggressive communication style toward Rashad, a healthcare assistant. During a team meeting, Robin stated that Rashad was just an aide who was to obey the RN’s and not think for himself. Robin spoke her mind, did not filter her thoughts, and was blunt. Her voice was raised and she embarrassed Rashad and belittled him in front of co-workers. Robin attacked Rashad in a hostile manner which makes her communication style aggressive. “Aggressive behavior is an encroachment or attack upon another and is almost always hostile in intent” (Hansten & Jackson, 2009, p. 281). Robin is being emotionally honest by verbally expressing what she actually feels, even though the unkind words may offend or hurt others. Rashad, in turn, displayed a passive communication style because he didn’t respond to her. He stayed quiet and instead started...
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...Communication Style Case Study Communicating Style Case Study According to The Effective Communication website (2012), “Communication skills include both verbal and non-verbal messages that people use when interacting with others. These messages can include such things as words, phrases, facial expressions, sign language, body language, gestures and voice tones” (para.1). The concept sounds quite simple but would there be hordes of books and countless seminars on communication, if it were that simple? The ability to communicate effectively can be difficult and this may be why, it is sometimes referred to as the art of communication. People communicate using different styles and a good communicator needs to be aware of these styles. The ability to effectively manage differences continues to baffle many, as illustrated in numerous current events. The ability to identify different communication styles and to understand one’s own communication style could be a very beneficial tool. O’Neil and Hansten (2009) described three different styles of communicating; passive, aggressive and assertive and/or a combination of styles, such as, passive-aggressive. By using three separate scenarios, O’Neil and Hansten (2009), successfully illustrated the differences of each. This paper will analyze each of these scenarios; while identifying the style or styles of the communication utilized. The author will also apply the same analysis, with an experience of her own. She...
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...Communication Style Case Study Daria Aradio Monday, October 1, 12 University Of Phoenix Communication Style Case Study This is a case study about styles of communication. Presentation four scenarios identifying: passive communication, assertive communication, aggressive communication, and passive aggressive communication. The scenarios present how improvement with use of appropriate communication to promote effectively a professional outcome. My first scenario will demonstrate passive communication that leads to a passive aggressive outcome. The charge nurse in intensive care unit delegates out assignments to the other nurses, and at times the intensive care unit nurses refused to take more than two patients. Instead of the intensive care unit charge nurse delegating assertively the assignments she chooses to take the third patient. This causes her to become greatly behind in her own care, in turn providing a lower level of care to her patients. In a code or emergency situations because the charge nurse becomes burdened down with three patients, she cannot assist in these emergency situations and poorly manages direction and flow of the unit. This has led to the charge nurse holding resentment to some of the other nurses because they refuse an extra workload. When it came time for the other nurses to take vacation the charge nurse who does the scheduling tried to be fair and took three days less of her own vacation days to facilitate the fellow...
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...Communication Style Case Study Effective communication is essential in building trust, respect, and creating an environment where ideas and problem solving take place. There was a survey done in a study showing 79% of the participants indicated that workplace respect was seriously lacking in the United States. The participants commented that if people communicated respectfully to each other, like they do their patients, there would be an increase in workplace satisfaction (Hansten & Jackson, 2009). There are three case studies, which will be analyzed by identifying passive, assertive, aggressive, and passive-aggressive communication styles. A personal senerio will be included and discussed. It was apparent in the first case study Robin, the RN was showing aggression towards Rashad the nurse’s aide. The RN and the aide had attended a meeting discussing their role clarification on the unit. Rashad spoke up and clarified his role as anticipating the needs of patients needing assist to the bathroom and help with personal hygiene. Robin then abruptly stated, “You are only and aide.” “It is the RN role to anticipate the needs of the patient. “You need to do what we tell you” (Hanston & Jackson, 2009). This communication of aggression by the RN demonstrated no respect to Rashad. Rashad felt put down, but in the back of his mind he was feeling revengeful. The communication style he was demonstrating was passive communication. He was not assertive in communicating...
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...Communication Style Case Study Scenario 1 In the first scenario, the writer illustrated an aggressive, passive-aggressive, and passive communications styles. The staff registered nurse (RN), Robin, responded by being aggressive. She was very inappropriate and unprofessional. She raised her voice to tell the assistive personnel, Rashad, in front of his team members that he is only an aide, and his role is just to follow orders. She humiliated and downgraded her team member by conveying a message to him as well as to the rest of the team that assistive personnel are not important part of the interdisciplinary team because they do not need to think but need to do what they are told to do. Rashad first responded by being passive. He did not say anything to Robin because he was afraid he would lose his job. Rashad’s plan was to make Robin pay for how she behaved by not doing his job until he is told what to do. He was being passive-aggressive. First, Rashad’s silence can be perceived as agreeing with Robin in regards to assistive personnel not being important. Second, by being passive-aggressive and planning on not doing his job will not only get him in trouble but also will jeopardize patient’s health and well-being. He needs to further clarify his job description and assigned duties by talking to Robin and his supervisor. Scenario 2 In the second scenario, Pamela, the school nurse, was being nonassertive. She was a good nurse by following up on Brigite, a volunteer, and making...
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...Communication Style Case Study First Scenario The first scenario is describing an aggressive behavior from a staff RN (Robin) towards an assistive personal (Rashad) who was just expressing his opinion during a team meeting. Robin intimidated Rashad with her aggressive comment to the point that made Rashad feel frustration, but Rashad did not respond her back; he stayed quietly. Instead, his response was passive-aggressive when he began to plan how to take revenge in future working situations. If I could improve this communication, I would do the following changes: Perhaps, she had a bad day that she explodes against Rashad, but she should not let her personal feelings to interfere with her interactions with others. Definitely, she needs to be more respectful. She needs to learn to calm down and relax before expressing her opinions. She should not raise her voice, neither to interrupt or made offensive comments about others responsibilities; she should not sub-estimate the role of others. In sum, she needs to understand the concept of effective communication within teamwork. In the other hand, Rashad was apparently passive, but very frustrated because he was afraid to respond to that comment. He should understand that he is an important part of the team, and his role is equally important than hers. He should tell her with normal tone of voice that this is not the appropriate way to talk to him; we all deserve respect, and state the purpose for being together in the meeting...
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...Learning Team Communication Style Case Study HCS/350 Learning Team Communication Style Case Study Successful communication skills are essential to achieve a positive work environment. Words should be carefully chosen to communicate a message of trust, respect, and teamwork. Sometimes in the quest to communicate with co-workers, it becomes difficult to use the right words and tone. The words they use and the way in which they are delivered to the delegate make the difference between a successful and a frustrating episode in delegation (Hansten & Jackson, p. 278). In this paper, our team will review three case studies. The case studies show different communication styles. These styles include: aggressive, passive or nonaggressive, and assertive. The team will examine what took place between the delegator and the delegate in each case study, explain the communication style, and discuss the consequences. Case Study One For the first case study, Robin, a psych nurse, is communicating in an aggressive style with the nurse’s aid, Rashad. She is rude and condescending to Rashad’s words. In return, Rashad remains quiet: a passive response. Rashad’s thoughts are passive aggressive and could not be read by others. At first, Rashad was passive by sitting quietly and not speaking, but had thoughts of future passive-aggressive behaviors to retaliate against the nurse. Aggressive and passive-aggressive communication lays the ground work for tension-filled...
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...LB5205 Reading Review Lecture 6: Personal Communication Style Good, the more Communicated, more abundant grows. Milton, Paradise Lost bk. v. I. 71 _________________ Reece (2013) Effective Human Relations: Interpersonal and Organizational Applications, Chapter 3 ‘Understanding Your Communication Style’: 49-74. Chapter 3 is about being self-conscious of your communications style, about being sensitive to the impact of your observable style on others. Communication style unlike personality is acquired. The chapter’s ‘Tip of the Iceberg’ is about mirroring (but not mimicking) or matching the style of another. The ‘Fundamental Concepts Supporting Communication Styles are listed as: 1. Individual differences exist and are important. 2. Individual style differences tend to be stable (refer Jung). 3. There is a limited number of styles (Jung’s behaviour styles of – intuitor, thinker, feeler, and sensor). 4. A communication style is a way of thinking and behaving – a preferred way rather than an ability. 5. To create the most productive working relationships, it is necessary to get in sync (mirror) the behaviour patterns (communication style) of the people you work with – style flexing. Readers are presented with the Dominance Continuum and asked where they should be on it. They can perceive themselves on a range of 14 dominance continuums. Other continuums on which they can perceive themselves include the Sociability Continuum (of 14 continuums) These are then combined...
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...SLOVAKIAN MANAGER ACADEMY THE GOODMAN COMPANY Case Study Analysis People Leadership and Management THE GOODMAN COMPANY Introduction The Goodman Company manufactures small rubber automotive parts. They operate in industrial rubber business. The Goodman Company operates a single plant with three shifts and each shift has its own supervisors. Production manager of the Goodman Company is Joe Smith and he has three supervisors reporting to him. The president of the company is Robert Goodman. The Goodman Company has been doing quite well, plant are fully staffed on each shift and has operated six days a week. Robert Goodman foresees greater opportunities in the years ahead, but increase in production must occur within the present physical plant, because the company does not have money for new equipment. The president of the Goodman Company decided to hire Ann Bennet as a production analyst to see if greater efficiency could be achieved with current equipment. Changes in production The Goodman Company has plant with three shifts. Workers are paid an hourly rate and each worker have to take care of every step in production, it means to procure material, cut material to required size and transport it to curing press and fill the boxes and transport boxes to shipping area. Workers use this system before changes came and Ms. Bennet made plan which should increase motivation and production. Her plan was to change hourly rate system to piecework system. Her main intentions...
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...Communication Study Case Study Cassandra Brown HEALTH CARE COMMUNICATION HCS/350 January 20, 2014 Terri DeWees Communication Study Case Study Communication is an ongoing, complex, ever-changing process between two or more individuals that convey a message that is understood by all involved parties (Hansten & Jackson, 2009). The way we communicate with each other is essential and how message is perceived and welcomed by the other parties involved in the conversation. When communicate with one another we use different communication styles and those styles are passive, passive aggressive, aggressive, and assertive. This paper will analyze three scenarios and their different communication styles. Scenario One In the first scenario, there are two different communication styles identified, aggressive and passive aggressive. During the team meeting, Robin the registered nurse displayed aggressive communication behavior toward the assistant Rashad. Robin spoke to Rashad, in such a manner that seemed to be very hurtful, derogatory, and belittling rather than being encouraging and supportive. Robin’s verbal response indicated that she believed she was superior to Rashad. Robin felt as though she should be the one making the decisions. Rashad, on the other hand however demonstrated passive aggressive behavior. Rashad feared losing his job so he sat quietly, without letting his feelings and thoughts be known (Hansten & Jackson, 2009 pp.283). Passive aggressive...
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...a note on the four styles of communication. Once we have defined our objective, we will choose the appropriatecommunication style. Now we are going to have a little introduction of the stylesof communication. In communication style doesn’t means fashion regardingclothes or haircut etc. But here we will go through the styles used incommunication. There are four main styles used in communication. Which aretell, sell, confer and join. These types are different in their nature as they varyfrom 95% participation to 5% participation in the communication. So all these four type of communication have their own significance in communication. Significance: The all four types of communication have their own significance at their end. If we have to communicate upward to our leadership the communicatepresents its “tell” style to be used in our communication. This is very effective for the communication as if we know all about the matter to be discussed with our boss and leader we can use this style. This style has the significance in the waythat in the tell style we must have to carry all the information to be delivered butin this style we include the audience’s experiences or acts and then we collect allthe information because sometimes we don’t have all information all the time.Sometimes we have to get information from some source so by the help of Page| 2 audience’s participation we’ll somehow get much information. In this way we canmake our communication more effective as we...
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...INTERCULTURAL BUSINESS COMMUNICATION Introduction Due to globalisation and the rapid development of multinational firms, intercultural communication poses new challenges to the managers. In specific, the companies who extended their businesses in foreign countries faced the cross-cultural communication problem, where greater the cultural difference is more likely problem in communication. In order to achieve the goal of the organisation by the way of communicating with each other, it is an important approach for the organisation success, especially for firms that operate with subsidiaries in other countries. However, it is imperative to understand the diverse culture in an efficient way of cross-cultural communication to achieve the firm success (Bennis & Nannis, 1985; Erez, 1992; Chaney & Martin, 2011). More importantly, managers have the ability to understand the reasons at the back of action of business partners and attempt to point out ways to adjust the communication in an efficient manner. As stated by Hofstede (1997, p.4), culture is a mindset that influences directly the people’s way of behaviour and thinking. Business Case The present report critically analyse the real business situations of how international clients behave, in this case the behaviour of Swedish and Chinese staff. The scenario in this case is to identify the misunderstandings between the participants involved regarding their business, intercultural and communication strategies. In addition...
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...position. In the backdrop of this rapid change in leadership, there was a paradigm shift in all operations within the firm. This culminated in the company registering losses and some workers contemplating on moving to other firms. This paper explores the dissimilar leadership styles and the varied predicaments that the organization underwent over the nine months period considered. 1. Strengths and Weaknesses of Hill Enterprises Nine Months After Phil Bellows became a Manager. Phil Bellows helped to establish formal channels of communication, with the use of charts and e-mails. This ensured quicker and faster passage of messages to the intended recipient, a reduction of time wastage by employees and increased production. The firm was able to acquire new premises for the president. Additionally, his leadership saw the introduction of information scheduling procedures and reduction in the cost of production (Knudson, 1991). From the case study, there is a notable breakdown in communication from the management of Hill Enterprise during the nine months of Phil Bellows tenure. Robert Hill, as the founder of the firm had established an individualized form of communication with his employees. Through effective communication he was able to motivate workers to work overtime and during difficult times without complaining. This paid off as the firm made double profit and the employees were given double salary as compared to other companies. Despite the increase in the workload, Robert Hill kept...
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...Communication Case Study Sandra Brown HCS 350 February 23, 2015 Frances Johnson Communication Case Study Communication Case Study Effective communication in the healthcare setting is vital to provide optimal care to patients. Delegation requires clarity and precision for effectual outcomes. Complete understanding of the task delegated yields greater outcome for patients and staff performance. In the first scenario, Rashad is attending the team meeting and tries to clarify his role as assistive personnel. He presents to the nurses that they would be able to rely on him to help with their patients during the shift for hygienic care and toileting. He is quickly discounted by one of the staff RNs, Robin, who raised her voice and firmly stated, "You are only an aide. That is in the RN role. We don't expect you to think, just to do what we tell you to when we tell you." Robin at this point is displaying an aggressive style of communication. Rashad quietly sat without responding because he was in fear of losing his job. Passive communication presents here. Rashad then started to plan on how he would make Robin pay for her statement by not doing anything without being told.(Hansten & Jackson p. 283. 2009).Rashad at this point starts to display passive aggressive communication style. Communicating using an aggressive form can be very ineffective and disrespectful. The nurse made Rashad feel like he was not valuable to the team. This aggressive style of communication discomforts...
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...One would have to say the Lieutenant Colonel Yaron leadership style is a more authoritarian type leadership. Authoritarian leadership style is also known as autocratic. The autocratic leaders are mostly known for making decisions with little to no input of others. In my opinion, there are four examples which make Lieutenant Colonel Yaron an authoritarian type leader. The first example is Lieutenant Colonel Yaron subordinates had no motivation in getting the operation completed. The second example is he conducted training on how the evacuation operation should be conducted. The third example would how he started focusing on possible junior officers for replacement so he could be in better control of the evacuation. The final example Lieutenant Colonel Yaron showed he was a authoritarian type leader is asking the Brigadier General that he have personal involvement in the missions on the part of the dispatching units so he could have more control of the evacuation. There are positives for being authoritarian type leader. With the evacuation needing to be conducted within a short time line you would want an authoritarian type leader to take control. Another positive for authoritarian type leaders is determining the responsibility if the evacuation was to go wrong. Authoritarian type leaders are quick in determining disciplinary actions as well as changing direction when needed. An example of this in the case study is how Lieutenant Colonel Yaron started focusing on junior officer...
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