...BEC970/TEAC4980 Assessment and Evaluation: Alignment Assignment Course Description: This course is designed to help newly hired front-line banking representatives learn the basics of client interaction, including transactional processing, handling client inquiries and concerns, and leveraging trigger events as well as open-ended questions to identify advice opportunities. The learning is delivered in a blended online/in-classroom/in-branch environment with hands-on practice opportunities gained through virtual modules, role-playing with colleagues, and direct client interactions in branch. The course is comprised of seven learning modules/units delivered over a nine week period, with each module delivered over a 1-week period, providing a 2-week intensive hands-on practice opportunity near the end of the program. The flow of the course includes these main topics: 1. Discovery: Learning more about you and understanding your strengths 2. Orientation: The Tools and Resources you need to succeed and where to find them 3. Client Experience: An overview of what a perfect interaction looks like 4. Transaction Processing: Understanding the mechanics of day-to-day transactions 5. Product Knowledge: The nitty-gritty of the products we offer 6. Giving Advice: Discovering needs and providing client-centric advice 7. Client Experience: Juggling it all together ...
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...processes that produce them. Measurements are tools to help providers understand, manage, and improve in areas they are lacking. The text states that organizations measure performance to meet multiple internal and external needs and demands. Internally they measure current performance that identifies the strengths and weaknesses of the current process giving insight of areas that needs improvement. When measuring the external performance objectives you are assessing healthcare provider accountability, decision-making, public reporting, organizational evaluation and supporting national improvement goals and activities. The framework for measurement is support by leadership commitment, staff understanding and participation, partnership with key stakeholders, performance improvement oversight, use of a performance improvement method, development of performance improvement protocol, the identification and response to performance improvement resources, recognition and acknowledgement of performance improvement efforts and continuous assessment of improvement efforts. Control charts and comparison charts are tools used to track performance measurement data. Control charts mange process stability and control, it is a graph with a central line used to study how process changes over time within an organizations norms, they are able to tell a healthcare organization whether the changes they made towards quality improvement was effective. Comparison chart analysis evaluates the organizations...
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...and quantitative research methods Source: SEEP-AIMS 2000 Learning from Clients: Assessment Tools for microfinance practitioners. Washington, DC: AIMS/Management Systems International () Quantitative and Qualitative Methods As outlined in the previous chapter, the AIMS/SEEP approach to impact assessment by and for practitioners combines quantitative and qualitative techniques. The Impact Survey and Client Exit Survey are categorized as quantitative tools because they collect standardized information by asking exactly the same questions to clients and organizing their answers into quantifiable response categories. The individual Loan Use Strategies Over Time and Client Empowerment interviews and the Client Satisfaction focus group discussions are qualitative instruments that gather more detailed information through a more flexible, in-depth dialogue with clients. AIMS believes that these two categories of tools are complementary, each providing different types of information that enable evaluators to gain a more complete, richer picture of impact than would be possible with only one. This chapter's overview to quantitative and qualitative approaches presents the differences between the two techniques and provides general guidelines for their application. The interviewers' roles and responsibilities for both quantitative and qualitative techniques outlined here apply to all the corresponding tools presented in this manual. Quantitative? Qualitative? What Is the Difference? This...
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...Keng Gee 996104900 Comparison of folate intakes in a population of college students using a Food Frequency Questionnaire and Dietary Folate Equivalent Screener Abstract Although food frequency questionnaires are very strong tools in dietary assessment, more efficient methods need to be created to assess specific nutrient intakes such as folate. The dietary folate equivalent screener created by Nutrition Quest is a very efficient method used to assess daily folate intake. The objective of this study is to test whether or not a dietary folate equivalent screener can be used in supplementary of the food frequency questionnaire. The correlation between the food frequency questionnaire and the dietary folate equivalent screener for total folate intake (r = .70) were correlated but statistically insignificant (p < 0.05). However analysis of previous studies suggests that food frequency questionnaire can be supplemented by the dietary folate equivalent screener. Introduction There are many different dietary assessment tools in determining nutrient intakes. The food frequency questionnaire is a dietary assessment tool frequently used in large-scale nutritional epidemiology studies and has been a cost-effective, yet suitable method for self-administered use for dietary assessments (2) (3). However, the food frequency questionnaire is very extensive and usually takes around forty-five minutes to an hour to complete. When only assessing specific micronutrients, such as daily...
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...Heritage Assessment of Three Culturally Diverse Families Grand Canyon University: NRS-429V January 7, 2016 Heritage Assessment of Three Culturally Diverse Families The United States has been known as the “melting pot” of the world. This continues to be true as a large amount of the population includes immigrants from across the world. America’s diverse population demands that health care workers be culturally competent (Edelman et al, 2014). In order to be culturally competent, the patient’s health traditions should be addressed as they relate to their ethnicity, religion, and heritage. This can be achieved by completion of the Heritage Assessment Tool (HAT). The Heritage Assessment Tool allows health care professionals, especially nurses, to have improved patient-nurse relationships and allows the patient to be treated as a whole being with respect to their beliefs and traditions. This paper will discuss the usefulness of applying the HAT as it evaluates the needs of three diverse families. The families of Vietnamese Americans, Mexican Americans, and Italian Americans will be discussed to identify the differences in health maintenance, health protection, and health restoration. The families’ health traditions based on their cultural heritage will also be identified. Usefulness of Applying the Heritage Assessment Tool The Heritage Assessment tool evaluates the degree to which an individual lives by their cultural beliefs and traditions. The questionnaire contains...
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...Heritage Assessment Chiugo Alexander Grand Canyon University: NRS-429 V Heritage Assessment September 19, 2014 Heritage Assessment America is a melting pot of people from divergent ethnicities in the world leading to disparity in the healthcare system. In other to improve the healthcare outcomes in the nation, there is a need to reduce the insightful disparity in health care status amongst the various ethnic groups that suffer great disproportionate poor health. With advancement in education and technology, there has been an increase in the awareness of how beliefs, values, religion, language, and other socioeconomic factors affects healthcare promotions and quest for seeking medical treatment (Green & Reinckens, 2013, p. 16). In other to achieve the health promotion process as outlined by World Health Organization, we will have to perfect our application of cultural competency to health care and hence the heritage assessment tool. Using information obtained from three families, this paper will analyze the importance of using the heritage assessment tool in assessing, evaluate, and compare their cultural beliefs, and how they subscribe to them and then develop health plans that lead to holistic care. Usefulness of Applying a Heritage Assessment in Evaluating the Needs of the Whole Person Heritage Assessment Tool represents a complete overview of a person’s way of living. It encompasses a person’s history, system of worship, relationship to the immediate and extended...
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...Introduction to Decision Making Methods János Fülöp Laboratory of Operations Research and Decision Systems, Computer and Automation Institute, Hungarian Academy of Sciences 1. Decision Making Process “Decision making is the study of identifying and choosing alternatives based on the values and preferences of the decision maker. Making a decision implies that there are alternative choices to be considered, and in such a case we want not only to identify as many of these alternatives as possible but to choose the one that best fits with our goals, objectives, desires, values, and so on.” (Harris (1980)) According to Baker et al. (2001), decision making should start with the identification of the decision maker(s) and stakeholder(s) in the decision, reducing the possible disagreement about problem definition, requirements, goals and criteria. Then, a general decision making process can be divided into the following steps: Step 1. Define the problem “This process must, as a minimum, identify root causes, limiting assumptions, system and organizational boundaries and interfaces, and any stakeholder issues. The goal is to express the issue in a clear, one-sentence problem statement that describes both the initial conditions and the desired conditions.” Of course, the one-sentence limit is often exceeded in the practice in case of complex decision problems. The problem statement must however be a concise and unambiguous written material agreed by all decision makers and stakeholders...
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...Reflection Paper This reflection paper describes three large sections of the author trying to convey. These three parts are Strategic Management from the writer’s point of views, Strategic Management from the participants or students’ perspectives in class discussions and application Strategic Management in everyday life, especially in the military context. 1. Strategic Management from My Point of Views Before implementing a selected strategy from several alternatives, we should carefully analyze and consider the selected strategy. Strategy analysis can take a longer time before coming to the decision-making process. The intention is that an organization will be on the effective condition and position in attempting created goals and objectives in various influences from internal as well as external factors. Sometimes internal and external factors change the level of intensity and urgency in conducting certain kinds of strategic decisions completely. The orientation of such specific strategies based on various assumptions is related to the assumption which has been used by the planner, in this case, a manager or leader in an organization to produce a decisive strategy. Managers or leaders have to fully aware that all consequences from the implementation of the strategy are being measured and estimated appropriately. After an organization formulating their strategy, then the working units in the organization can set some technical ways in conducting the strategy. The next step...
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...Introduction Health assessment means different things to different people. Barkauskas, Stoltenberg-Allen, Baumann and Darling-Fisher (2002) consider health assessment as the systematic collection of data that health professionals, such as nurses, can use to make decisions about how thy will intervene to promote, manintain or restore health. In this paper, discussion about nursing assessment form of Queen Elizabeth Hospital (figure 1) and Gordon’s functional health pattern (figure 2) are presented, and comparisons between these two assessments on the aspects of structure, comprehensiveness, and applicability will be explained. Comparison between hospital assessment and Gordon’s functional health patterns Queen Elizabeth Hospital admission assessment form and the Gordon’s functional health pattern assessment form also can showed the evaluation of Ms Wong’s condition, Ms Wong was admitted to QEH because of slip and fell with left patella fracture. Both assessment forms had clear subjective and objective data on health perception and elimination pattern. It can provide data for us to making nursing diagnosis and care plan. However, there are something difference in terms of structure, comprehensive and applicability of these two assessment. Structure The format of Gordon’s Functional Health Patterns Assessment form is simple categories and concise typology. This layout is clustering and is easier to understand and complete. However, hospital assessment forms but not...
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...Spiritual Assessment Toolbox A. Wilmer Developing a Spiritual Assessment Toolbox Summary When a client’s spirituality is an active component of his belief system and culture, assessing his quality of life from a mental health perspective would not be complete without an accurate assessment of his spiritual needs (Hodge, 2005). Experts are stating that a holistic approach to counseling incorporates both psychological and spiritual assessments (Hodge, 2005). The accrediting body of hospitals, Joint Commission on Accreditation of Healthcare Organizations (JCAHO), recognizes the importance of spiritual assessments and recommends that health care providers conduct these assessments to understand their clients’ religious beliefs and spiritual habits (Hodge, 2005). David Hodge (2005) presents a review of five qualitative assessment tools for effective analysis of a client’s spiritual and cultural wherewithal. The design of these assessment tools gives a more definitive construction of a client’s worldview for the purposes of integrating spiritual beliefs and attitudes in the therapeutic process and discharge planning (Hodge, 2005). Hodge asserts that this form of assessment allows the healthcare professional to explore a client’s “spiritual strengths that might be used to ameliorate problems or cope with difficulties” (Hodge, 2005, para. 1). The five qualitative assessment tools offered by Hodge (2005) provide a detailed description and comparison of each tool, and its usefulness...
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...COMPARISON AND CONTRAST OF THE PRIMARY FOCUS, METHODS & TOOLS OF INSTRUCTIONAL DESIGN, CURRICULUM DESIGN, & PROGRAM EVALUATION ADDIE model: ADDIE is an effective tool used by instructors to design and develop instruction material. It is very famous tool adapted by many instructors because of its flexibility as it can be modified as and whenever required by the instructor. This model was developed in 1970 for U.S army for educational technology by Florida State University’s Center. It’s a systematic model for instruction comprising of five phases: 1) Analysis 2) Design 3) Development 4) Implementation 5) Evaluation Phases of ADDIE: 1) Analysis: During the analysis phase, the learner’s goals, objectives and learning problems are identified by the instructor. The learning environment, modes of imparting the knowledge and any other constrain are also observed by the instructor. 2) Design: This is the next sequential stage in the ADDIE model where a blue print or prototype of the learning material is made catering to the needs of the learner. A detailed systematic design is created for the user here. 3) Development: Actual creation of the learning material It could be an integration of various tools and technologies. Developing the procedure for the maximum learning outcome is focused on this phase. 4) Implementation: The designed plan is put into action in this phase for the learner by imparting knowledge through the planned tools and activities. 5) Evaluation:...
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...Heritage Assessment Tool Stacey Howard Grand Canyon University 4/20/2014 Heritage Assessment Tool The Heritage Assessment Tool is useful in determining how connected an individual is to their specific culture which enables the culturally competent practitioner to identify health traditions, evaluate needs, and create appropriate plans for health maintenance, protection and/or restoration of the patient. Heritage and culture are interchangeable words that represent the concept of learned or inherited thought processes, ideas, and traditions that have been passed down from parentage, nationality and/or ethnicity. It is important for the practitioner to understand the beliefs of their patient to better facilitate treatment compliance and enhance rapport with the patient and family. As noted by Edelman, Kudzman & Mandle (2014), culture has an impact on a person’s health, healing, perceptions of wellness versus disease and attitude towards health practitioners. Many times important revelations regarding the patient’s health practices, traditions, and perceptions are gleaned not from the patient answering direct assessment question but from their relaxed conversation, ramblings, and casual remarks. The patient will not feel comfortable to converse with a practitioner they don’t trust or have a rapport. It is through cultural sensitivity, competence and appropriate assessment that practitioners are able to develop the trust and rapport needed to assist them...
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...Formative and Summative Assessment (Journal 1) By: Cinthia Herrera Edu: 645 Learning and Assessment for the 21st Century Instructor: Amy Peterson July 29, 2013 In comparison of the formative and summative assessment is that, they are both part of the broad assessment process which may span for days, weeks, a full semester, an entire school year or even longer. When it comes to formative and summative assessment teachers traditionally have not been well trained and this is because they believe these activities are supplemental or peripheral to the instruction process (Kubiszyn & Borich, 2013). These two assessments are only tools and can both be poorly designed, misused unintentionally, and impair their usefulness if abused intentionally. Both, Formative and summative assessment can be referred to as single measures that yield results at a single point in time in a classroom, and they are both a part of an assessment process to help make educational decisions (Kubiszyn & Borich, 2013). In contrast summative assessment are lengthy and are used to assign grades, evaluate curriculum effectiveness, assess annual gains in student, school, and district academic improvement. This assessment is good to inform about broad achievement trends after instruction has been completed. Summative is not a useful tool if the purpose of testing is to evaluate the effectiveness of instruction on a day-to-day basis. It is also not designed to be sensitive to small specific changes...
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...Heritage Assessment Kyler G. Merrill Grand Canyon University: NRS-429V 01/18/2015 Heritage Assessment Tool Today in society there are many diverse culture and ethnic backgrounds, each with their own habits, traditions, preferences, and of these includes health. Different needs of the whole person should be evaluated in detail. This paper will discuss results from three different cultures through the interviewing of them using the Heritage Assessment Tool. It will also review, compare, and address health traditions between the cultures as well as identify common health traditions based on cultural heritage. The purpose is to evaluate and discuss how families subscribe to these traditions/practices, address health maintenance, health protection, and health restoration according to the assessment. Why Heritage Assessment? One method for determining an individuals or groups needs is to use some type of tool in order to complete the assessment. Over 20 years ago an assessment tool was used in order to promote public health and awareness ("Heritage Assessment Tool | Researchomatic," n.d.). The name later became known as “Healthy People 2000 and 2010” and 2020 is soon to come ("Heritage Assessment Tool | Researchomatic," n.d.). The tool contains twenty-nine different and varying questions to obtain detail of birth, siblings, immigration, religion, school, ethnic activities/cuisine and other topics. The usefulness of applying a heritage assessment is because...
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...NRS-290V 07/07/2011 Introduction Learning is a lifelong process. Individuals learn at different paces and from different perspectives. When an individual is not aware of his/ her learning style or strategy the learning process can be daunting. Processing of information is strategic. It is imperative that in the learning process, individuals are well equipped with the appropriate learning preference in order to allow more efficiency and help eliminate exhaustion of needed time for learning. The V.A.R.K analysis tool is ideal in identifying leaning styles and will equip the student with the necessary strategies to gain success in academics. My preferred learning style Throughout college and most of my acquired formal education, I have always yielded great results from learning by imagining or recalling of written information and photographing text in memory. I have also had great success in studying by making notes in review of content information. In my assessment of the V.A.R.K, my score was a combination of all of the learning styles. However, I scored highest on the read/ write learning style than in the other areas. This confirms my current practice of study. According to lpride.net “read/ write learners learn through seeing, they may think in pictures and learn best from items like illustrated books and hand- outs.” (para.1) My Preferred Learning Strategies After reviewing the study strategies in V.A.R.K, The current study strategies that I have implemented...
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