...INTRODUCTION Section 1 - The importance of working as a team and a discussion on how conflict can be resolved within teams by Ian Burks Section 2 - An exploration of different methods of dealing with conflict within an organisation Section 3 - An evaluation of different methods of dealing with personal and work based stress Section 4 - An evaluation of how well the group worked together and the technology used to enable this The group considered various approaches to this assignment and discussed a number of options before deciding to focus on the movement as their case study organisation. Associations, although autonomous and independent are all affiliated to the National Councils of YMCAs and do share a common mission and similar culture. By using the generic movement each of the students can draw on extensive and varied experience from their own settings. SECTION 1 The importance of working as a team and a discussion on how conflict can be resolved within teams The term ‘team’ is commonly used to describe many different groups both in a work setting and within wider society. Harvey Robbins and Michael Finley define a team simply ‘as people doing something together’ and Rob Yeung says a team is a ‘group of people with shared goal’. An element of inter dependency is also required before a group becomes a team and a more organisationally orientated statement from Rover Cars defines teams as 'a number of people with complementary skills who are committed...
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...Discussion 4: Stress and Conflict Danica Riddick Organizational Behavior Dr. Shannon Jackson Saint Leo University January 26, 2015 Our textbook defines conflict as any type of situation that creates unsuited attitudes, goals, behaviors, and/or emotions lead to a disagreement between two or more parties (Nelson & Quick, 2013, p.472). When dealing with work there happens to be two different types of conflicts that seem to cause strife in my environment; jurisdictional ambiguities and goal differences between different departments. Before I explain how these types of conflicts cause troubles in my everyday work life let me first explain what it is that I do for my employer on a daily basis. Not sure if you all remember from my Introduction posting, but I work for the leading cable provider in my area. I have a job title as a Router Analyst or recently changed to Capacity Management Specialist for about three years now. I am tasked with the residential and business fields budgeting, taking care of manpower issues to create and load available quota for installs and service calls, schedule training and time off for technicians without causing variations of forecasted install and service call projections, ensuring daily efficient routing for in house and vendor technicians, vendor relations, and many other tasks. Jurisdictional ambiguities in my line of work could simply mean that our vendors routing team thinks that our team is responsible for creating individual efficient...
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...The Journal of Psychology, 2005, 139(4), 369–382 The Prediction of Stress by Values and Value Conflict DAVE BOUCKENOOGHE MARC BUELENS Department Of People and Organization Vlerick Leuven Gent Management School, Belgium JOHNNY FONTAINE Department of Personnel Management, Work, and Organizational Psychology Gent University, Belgium KARLIEN VANDERHEYDEN Department of People and Organization Vlerick Leuven Gent Management School, Belgium ABSTRACT. The authors investigated the relationships among stress, values, and value conflict. Data collected from 400 people working in a variety of companies in Flanders indicated that the values of openness to change, conservation, self-transcendence, and self-enhancement were important predictors of stress. Participants open to change reported less stress, whereas participants who had high scores on conservation, self-enhancement, and self-transcendence perceived more stress. People who reported high value conflict also experienced more stress. Separate analyses for men and women showed that there were gender differences in the relationships observed between the 4 value types and stress. These data have noteworthy theoretical and practical implications. Key words: stress, values and value conflict CONSIDERABLE SKEPTICISM AND CONFUSION exist in research on values because of the plethora of questionnaires and definitions that have been used in the past (Hofstede, 1984; Kluckhohn, 1951; Rokeach, 1973; Schwartz & Bilsky, 1987; Super, 1980)...
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... Candidate Name: Samantha Salmon Managing stress and conflict in the organisation Assignment Table of Contents Contents Page Number 1 Understand the effectiveness of own organisation in dealing with workplace stress and conflict Evaluate the effectiveness of the organisation in recognising workplace stress and conflict and providing the necessary support mechanisms 3 2 Be able to improve the management of workplace stress and conflict in own area of responsibility Plan improvements to the identification and approach to dealing with workplace stress and conflict in own area of responsibility 6 3 Implement improvements to the identification and approach to dealing with workplace stress and conflict in own area of responsibility 7 4 Critically evaluate own ability to identify and deal with workplace stress and conflict effectively in own area of responsibility 8 6 Appendices • Employee Assistance Programme Appendix 1 • Employee Wellbeing Appendix 2 • Equality and Dignity at Work Appendix 3 • Occupational Health and Referrals Appendix 4 • Disciplinary Procedures Appendix 5 • CIC Appendix 6 Understand the effectiveness of the organisation in recognising workplace stress and conflict and providing the necessary support mechanisms Definition of stress Stress can hit anyone at any level of the business and recent research shows that work related stress is widespread and is not confined to particular sectors...
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...Becoming an effective leader Workbook Contents |ILM Unit specification |Page 3 | |Leadership versus management |Page 5 | |Action centred leadership |Page 6 | |Mintzberg on the role of the manager |Page 8 | |Situational leadership questionnaire |Page 10 | |Six leadership styles |Page 18 | |Overview of authentic leadership |Page 24 | |Developing leaders |Page 25 | |How managers are judged |Page 28 | |Competencies: the pros and cons |Page 30 | ILM UNIT SPECIFICATION |Title: ...
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...Managing Conflict and Change Assignment for Course: HRM 3100 - Managing Conflict and Change CERTIFICATION OF AUTHORSHIP: I certify that I am the author of this paper and that any assistance I received in its preparation is fully acknowledged and disclosed in the paper. I have also cited any sources from which I used data, ideas or words, either quoted directly or paraphrased. I have added quotes whenever I used more than three consecutive words from another writer. I also certify that this paper was prepared by me specifically for this course. Student’s Signature: Instructor’s Grade on Assignment: Instructor’s Comments: Running Head: Work Stress and Conflict Work Place Elements of Conflict and Stress Submitted by: Managing Conflict and Change HRM 3100 December 01, 2008 Table of Contents Introduction () 4 Globalization () 7 Work-Life Balance ( 10 Coping with Downsizing and Restructuring 13 Work Conditions () 16 Summary () 20 References 22 Introduction Conflict and stress are an intricate part of everyone’s life. The level and domination of these two highly recognizable emotions vary throughout maturity and become greatly enhanced and more complex when one joins the workforce. Work-related stress is the response people may have when presented with work demands and pressures that are not matched to their knowledge and abilities. Work stress is recognized...
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...be proactive in maintaining the success of the organization; their financial situation, geographical placement of the organization, technology utilized, and personnel acquired. Although all components of an organization are equally important, it is the personnel component which needs continual observation by management. Individuals within most organizations are likely to work within a group of individuals. Moreover, individuals within the group have different personalities and sometimes have difficulty resolving conflicts with other individuals within the group. Many organizations have realized the need to educate their personnel on conflict resolution and have invested financially in consultants to teach management team-building exercises for conflict resolution. Therefore, management can educate their personnel on team-building exercises for conflict resolution. The following pages are a team-building exercise to health care personnel in regards to conflict resolution. Health care personnel such as physicians and nurses are very knowledgeable in the medical field, due to their extensive education. However, this author has observed that some physicians feel they are superior to nurses, due to their higher education. Furthermore, this author also observed nurses feel physicians do not understand the full need of the patients, due to the limited time the physician...
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... Clarke 2008 middle managers have the highest stress level simply because they are in the middle, which can cause a great deal of conflict. A survey conducted by the American Management Association indicated that 41% of middle management has more work than time. it add that middle managers must respond to sometimes conflicting demands from governmental agencies, union representatives, and the community, in addition to their supervisors and subordinates. They further found that middle managers under 30 years of age felt more stress than older managers because of confusion over lines of authority. Suzanne M. Crampton 2009 Stress is found in all aspects of life. Hans Selye, a pioneer in stress research, has defined stress as "the nonspecific response of the body to any demands made upon it" . It is considered to be an internal state or reaction to anything we consciously or unconsciously perceive as a threat, either real or imagined . Stress can evoke feelings of frustration, fear, conflict, pressure, hurt, anger, sadness, inadequacy, guilt, loneliness, or confusion . Individuals feel stressed when they are fired or lose a loved one (negative stress) as well as when they are promoted or go on a vacation (positive stress). While many individuals believe they must avoid stress to live longer, Freese argues that it is the salt and spice of life and that to have no stress we would have to be dead. Amit Gupta 2010 Job stress is a common problem across occupations and it impacts...
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...Conflict Resolution Conflict Resolution Conflict is something that can arise at any moment of the day whether it is at work or in personal life. Such situations must be handled and resolved in a correct manner because unresolved conflicts can cause an abundance of problems for fellow employees and employers. There are conflicts that should be addressed right when it occurs, but there are other inferences that should be left for a later time when tension is calm. Conflict resolution has to deal with two or more parties that have been having problems, where they have an intervention planned at alleviating or eliminating friction through conciliation. In my experiences, when there are positive leaders in an establishment, conflicts seem to get resolved faster and occur less often. Storybook #1: In the group’s opinion, there are different ways to handle a team member that is being vague with a situation. One way to deal with that particular team member is to pull them aside and say that, “I really appreciate the positivity, but if we are really striving to create a great product that the team can really stand behind, and one that will also attest to our particular importance, dedication, and value to the larger team/organizational picture, then we should try to be as pragmatic, honest, and realistic as possible in our assessments of the issues at hand.” Another way to deal with the team member is to attempt to be positive and understanding that the team member did not...
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...CONTENTS Page Number 1. Package of Personality Development 1 2. Leadership 4 3. Interpersonal Relations 7 4. Communication in organizations 9 5. Stress Management 13 6. Group Dynamics and Team Building 15 7. Conflict Management 18 8. Performance Appraisal 21 9. Time Management 24 10. Motivation 27 Package of Personality Development Aim The training module is aimed at the promotion of the strategies for the personality development of the participants. The rationale behind this endeavor is the recognition of the multifaceted influence of the personality of the employees upon organisational effectiveness. Objectives The objective...
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...1. Jerry is clearly experiencing stress. What stress reactions does the he exhibit? What are the stressors that prompt this reaction? Stress Reactions: Jerry is exhibiting the following stress reactions: He has not been able to sleep at night due to constant worry. He has been suffering from frequent colds and headaches due to lack of rest. He has been upset due to the uncertainty of the events relating to work and due to that is starting to have anger issues as well. Stressors: The type of stressors that prompt his reaction are as follows: I. Work Hindrance Stressors: Role overload – In addition to his both full-time jobs and the contract, he acquires additional teaching assignments to fulfill his financial responsibility leading him to have the work load of two full-time jobs. II. Work Challenge Stressors: Time pressure – Due to constant worry about his job he is not able to manage his time properly and has to rush from his office to class in order to teach and return students’ assignments. Work responsibility – His boss, Patricia Jones, is not informing him about the downsizing, which is her responsibility as it is related to his department. Due to this he is not able to carry out the work for his department effectively as is not able to prepare his staff about any unexpected news or events. In addition, Patricia responded vaguely and evasively to Jerry when he tried acquiring information about the downsizing. She also laid off his secretary without...
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...Reflection Paper I found the Conflict Style inventory assessment test to be informative as it explains the five styles of how one responds to conflict. The information gleaned from the Style Matters assessment equips individuals to assess their strengths and weaknesses of their own conflict resolution styles and the styles of others, and how best to respond and engage in low and high-level conflict. Therefore, the report was detailed as it indicated and rated one’s reactions to low-level disagreements specified as Calm, when using the five conflict management styles as compared to the Storm classification indicting high stress and heated emotions (2005). Kraybill (2005) describes each style, as the first style is Directing. This...
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...Mini-Case: Reaching An Agreement on Flex Time The primary causes of workplace conflict are seen as personality clashes and warring egos (49%), followed by stress (34%) and heavy workloads (33%). Culture also plays a part in the perception of causes. —CPP, Workplace Conflict\ Although each organization is unique in its structure and culture, there are still commonalities when it comes to conflict. As you have discovered in the Learning Resources, regardless of the type or location of an organization, personality differences and job-related stress can result in conflict.As you review the Learning Resources for this week and prepare to write your Discussion posting, contemplate the following: Consider the above quote. Do you feel it adequately describes your workplace and causes of conflict? Reflect on the most common types of conflict and why they occur. Note: You do not need to directly answer these points in your discussion post as they serve only to begin your thinking process.Step 1: Prepare for the week’s discussion by reading the following perspectives of two members of an organization involved in a conflict.Norm's Family ProblemsFor 10 years, Norm has been a front-line infantryman in the marketing wars. He has worked his share of 14-hour days and contributed well to his company's bottom line. Three years ago, Norm got married. At first, it seemed his wife was very accommodating of his busy schedule. She did not seem to mind him coming home late or having to bear...
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...Self-Assessment Score Sheet Directions: Complete the following self-assessments: A Twenty-First-Century Manager, “TT” Leadership Style, Intuitive Ability, Conflict Management Strategies, Time Management Profile, Organizational Design Preference, and Which Culture Fits You?” These self-assessments are located in Week 1 of your course shell. Read the scoring narrative provided at the end each self-assessment and record your score in the appropriate area below. Then, read the interpretation narrative and write a brief interpretation of what your score means. |Assessment: A Twenty-First-Century Manager | |PMF Score: __6 1/2___ | |Interpretation: | |The interpretation of my scores means that I must work hard to grow and develop continually in my resistance to stress and the tolerance I | |have for uncertainty. For instance, everyone around me can tell when I am stressed out, at work and at home. Especially being a manager I need| |to work on not showing my stress to the point where I make everyone stressed and upset. I also need to work on my self confidence. I believe | |in myself 100%, but I need to display my personal presence...
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...Do you think that conflict in the workplace is positive or negative for companies? Conflict in the workplace is often seen as something negative, doesn’t it? Most commonly, people tend to think conflict is negative for different reasons: * Who likes to be involved in a conflict? It is something that is not pleasant at all! Nobody likes to have arguments with a colleague or a manager; * A conflict often means that you have to put forward certain aspects of your personality that you might not want to show; * A conflict may show your beliefs and values that you don’t want to share; * Handling a conflict is something that requires energy and a wiliness to defend yourself; * You might be scared of not having the arguments to defend themselves; * People who are shy, are reluctant to get involved in conversations that might be challenging; * People are afraid of the consequences of the conflict (“’I might be fired, seen badly”, ..) and afraid of defending their own opinion; * Conflicts can hurt feelings; * And.. People see conflict as negative! It is true that conflicts in the workplace can be negative. The following are some of the reasons: * Conflicts create tension and stress over the office which have negative impacts on the employee performances; * Conflict can negatively impact relationship and productivity; * Conflict does not favour communication and effective group work. But conflict can be positive! Yes, people often forgot...
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