...Journal of Nursing Management, 2000, 8, 265±272 The development of a model to manage change: re¯ection on a critical incident in a focus group setting. An innovative approach M. CARNEY RGN, RM, RNT, FFNRCSI, MBA (HONS) Lecturer, School of Nursing and Midwifery, University College Dublin, Ireland Correspondence Marie Carney School of Nursing and Midwifery University College Dublin National University of Ireland Earlsfort Terrace Dublin 2 CARNEY M . (2000) Journal of Nursing Management 8, 265±272 The management of change: using a model to evaluate the change process. An innovative approach management of change. The Change Management Model may provide nurse managers or change agents with a structured and measurable model for managing and evaluating the change process. A measurement constructs tools to further assist the evaluation process is also described. Background The author argues that certain key variables can be identi®ed which contribute to the successful implementation of change. These variables include critical success factors for change, communication issues, change dynamics that include resistance or acceptance of change, and the variables related to the management of the implementation and evaluation stages of the change process. Key issues Change is a constant in the health care ®eld. Nurse managers must learn to accept change as a normal process and to develop coping and managing strategies for the successful management of change. This acceptance...
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...complete work cycle. During observation, certain precautions should be taken The analyst must observe average workers during average conditions. The analyst should observe without getting directly involved in the job. The analyst must make note of the specific job needs and not the behaviors specific to particular workers. The analyst must make sure that he obtains a proper sample for generalization. This method allows for a deep understanding of job duties. It is appropriate for manual, short period job activities. On the negative side, the methods fail to take note of the mental aspects of jobs. Critical incidents The critical incident technique (CIT) is a qualitative approach to job analysis used to obtain specific, behaviorally focused descriptions of work or other activities. Here the job holders are asked to describe several incidents based on their past experience. The incidents so collected are analyzed and classified according to the job areas they describe....
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... Article Review Summary The article that is to be reviewed is Critical Incidents in Practicum Supervision: Supervisee's Perspectives (Trepal, Bailie, & Leeth, 2010). This article must be understood in the context of what practicum experiences provide to those who are required by curriculum to attend. The article sets out to identify any quantifiable evidence about the factors of practicums that are helpful, and crucial for students to experience during that time. This study wants to isolate the positive qualities of practicums so that an informed student can take full advantage of this exposure to their career choice. Although the practicum is a unique exposure for a student and one can gain invaluable experience this article wants to focus on the impact that one's supervisor plays in the benefit of the practicum. Trepal et al. (2010) identifies that “extant research examining perceptions of the effects of supervision on development as counselors is scant” (p.29). Therefore this articles' impact seems crucial to the understanding how best to develop counselors in training. The authors seem to want to prove the hypothesis that good supervision is need for the maximum development of counselors. The article also spends time explaining and putting emphasis on critical incident technique as necessary part of the practicum experience that the supervisor is to provide. These incidents are seen as “self-awareness, professional development, competency, and personal...
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...IS 3110 Business Continuity Plan Contents 1.0 | About this Plan | Page No | 1.1 | Document Control | | 1.2 | Plan Purpose | | 1.3 | Plan Remit | | 1.4 | Plan Owner | | 1.5 | Plan Distribution | | 1.6 | Plan Storage | | 1.7 | Plan Review Date | | 1.8 | Plan Exercise/Testing | | 2.0 | Plan Activation | | 2.1 | Circumstances | | 2.2 | Responsibility for Activation | | 2.3 | Process for Activation | | 3.0 | Incident Management | | 3.1 | Purpose of the Incident Management Phase | | 3.2 | Actions to Protect the Safety of Staff, Visitors and members of the Public | | 3.3 | Communication Actions | | 3.4 | Actions to Support Business Continuity | | 3.5 | Actions to Support Recovery and Resumption | | 3.6 | Communicating with staff | | 4.0 | Business Continuity | | 4.1 | Purpose of the Business Continuity Phase | | 4.2 | Critical Activities | | 4.3 | Non Critical Activities | | 4.4 | Business Continuity Actions | | 5.0 | Resumption and Recovery | | 5.1 | Purpose of the Recovery and Resumption Phase | | 5.2 | Recovery and Resumption Actions | | 6.0 | Appendices | | | [Additional information can be added as needed through meeting with stakeholders] | | | | | | | | | | | 1.0 About this Plan 1.1 Document Control Date | Revision/Amendment Details & Reason | Author | | | | | | | | | | | | | 1.2 Plan Purpose The...
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...Risk Management Plan Project Name: IS305 Project Manager: Paul Bettinger Date: October 1, 2013 RISK management PLAN INTRODUCTION 2 PURPOSE AND SCOPE 2 RISK MANAGEMENT PLANNING 3 RISK MANAGEMENT ASSIGNMENTS 6 RISK MANAGEMENT TIMELINE 7 MITIGATION PLAN Introduction 8 Cosiderations 8 Prioritizing 9 Cost benefit analysis 10 Implementation 11 Follow-up 11 Buisness impact analysis Introduction 12 Scope 12 PURPOSE AND objectives 13 Steps of bia 13 final review 15 BUSINESS CONTINUITY PLAN Introduction 16 oBJECTIVES 16 BCP PLANNING 17 PLAN UPDATES AND TRAINING 21 computer incident response team Introduction 22 Purpose 22 elements of the plan 23 incident handling process 23 cirt members 23 detection 24 containment 24 recovery and review 24 cirt policies 25 FINAL THOUGHT RISK MANAGEMENT PLAN INTRODUCTION A risk management plan is a process for identifying, assessing, and prioritizing risks that could cause the company a loss. Identifying these risks, threats and vulnerabilities and taking action to prevent or control them now and in the future. Creating a risk management consists of measuring and prioritizing risks involved and taking actions to reduce any loss the company may encounter. Being that indirectly we work with the Department of Defense, which as you knows is a department of the United States Government dealing with national security, a well-developed risk management plan is of the upmost importance. Without updating...
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...Teaching and Teacher Education 27 (2011) 648e656 Contents lists available at ScienceDirect Teaching and Teacher Education journal homepage: www.elsevier.com/locate/tate Teachers’ critical incidents: Ethical dilemmas in teaching practice Orly Shapira-Lishchinsky 1 Department of Educational Administration, Leadership and Policy, School of Education, Bar-Ilan University, Ramat-Gan 52900, Israel a r t i c l e i n f o a b s t r a c t Article history: Received 21 March 2010 Received in revised form 10 November 2010 Accepted 11 November 2010 The aim of this study is to explore ethical dilemmas in critical incidents and the emerged responses that these incidents elicit. Most teachers try to suppress these incidences because of the unpleasant feelings they evoke. Fifty teachers participated in the study. A three-stage coding process derived from grounded theory was utilized. A taxonomy of critical incidents by means of the ATLAS.ti 5.0 revealed a multifaceted model of ethical dilemmas, among them clashing with rules, standards, or norms in school, as well as a multitude of derived responses. The results encourage the development of educational programmes based on teachers’ critical incidents. Ó 2010 Elsevier Ltd. All rights reserved. Keywords: Teaching Ethics Ethical knowledge Ethical dilemmas Schools 1. Introduction 2. Theoretical background Teachers deal with many ethical problems in their practice. They encounter issues such as inappropriate allocation of resources, situations...
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...unit 8 Lab1 Craft a security or computer incident Response policy – CIRT Response team 3. Why is it a good idea to include human resource on the incident Response Management Team? Most organizations realize that there is no one solution or panacea for securing systems and data instead a multi-layered security strategy is required. 4. Why is it a good idea to include legal or general counsel in on the Incident Response Team? An incident response must be decisive and executed quickly. Because there is little room for error, it is critical that practice emergencies are staged and response times measured. 5. How does an incident response plan and team help reduce the risk to the organization? While preventing such attacks would be the ideal course of action for organizations, not all computer security incidents can be prevented. 6. If you are reacting to a malicious software attack such as a virus its spreading, during which step in the incident response process are you attempting to minimize its spreading? In most areas of life, prevention is better than cure, and security is no exception. Wherever possible, you will want to prevent security incidents from happening in the first place. However, it is impossible to prevent all security incidents. When a security incident does happen, you will need to ensure that its impact is minimized. To minimize the number and impact of security incidents. 7. If you cannot cease the spreading, what should you do to protect...
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...Critical Incident Management Policy Management Policy 1.0 POLICY PURPOSE The purpose of the Critical Incident Management Policy is to effectively identify, respond, manage, and communicate Priority 1 (P1) Incidents, caused by errors in the infrastructure, reducing the overall impact to the business and customers. This document outlines the need and focus of identifying, communicating, and resolving these serious issues within the Enterprise Technology and Operations (ETO) environment. 2.0 POLICY SCOPE This Policy focuses primarily on Tier 1 (critical) applications and services, as defined by the Bank Impact Analysis report and maintained within the Fusion database. Those primarily involved in the Critical Incident Management Policy include:...
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...the security department. Having mitigation plan can be very important because of the amount of students that are on the campus they need to feel safe in their environment. In the critical incident management plan that the campus defines the authority, defines the terminology used in plan and in critical incidents, it also defines procedures for the delivery of timely response to incidents, and also defines the roles and responsibilities given to everyone. A brief over view of the critical incident plan involves critical incident reporting which should ideally be reported as soon as possible to a supervisor. The critical Incident action plan for the British Columbia Institute of Technology assumes immediate response, this includes police and fire. Then the plan has employee development along with the communication part of the plan, this is where pre incident communication will involve educating the staff and students. The next step of the incident plan involves Incident response evaluation then the ongoing work leads to training, where they train the staff to be ready for a proper incident response. One main exclusion they have left out of the critical incident plan would be the role of the parents in case of an emergency situation. After reading through this critical incident plan it seems like it is more focused towards if any students were to get...
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...Record of Changes Arkansas Emergency Operations Plan Cyber Incident Support Annex |Date of Change and Initials |Location and Nature of Change | |9/17/2010- JRC |Minor editing corrections throughout document. | |10/1/09 JC |Pg 3: reworded first sentence to clear up confusion. | Cyber Incident Support Annex Coordinating Agency: Arkansas Department of Information Systems (DIS) Support Agencies: Office of the Governor Arkansas Department of Emergency Management Multi-State Information Sharing and Analysis Center (MS-ISAC) Cooperating Public Organizations: All Arkansas agencies, boards and commissions Institutions of Higher Education Public Schools (K – 12) Authorities and References Act 751 of 2007 National Response Framework (NRF) National Incident Management System (NIMS) Introduction Purpose The Cyber Incident Support Annex discusses policies, organizations, actions, and responsibilities for a coordinated approach to prepare for, respond to, and recover from cyber-related incidents impacting critical state government and educational processes. Scope This appendix describes the framework for state cyber incident response coordination among state and local government, institutions of higher...
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...from outside intruders. I recommend that you install a VPN server as well as Remote access security. One firewall with Network Address Translation (NAT) this will add to the security that will not be visible outside of the organization and another firewall without NAT which will be visible outside of the organization. Network Security Plan Purpose Computer and network security incidents have become a fact of life for most organizations that provide networked information technology resources including connectivity with the global Internet. Current methods of dealing with such incidents are at best piecemeal relying on luck, varying working practices, good will and unofficial support from a few individuals normally engaged in central network or systems support. This approach undoubtedly leads to inefficiencies and associated problems with respect to: * · Duplicated effort * · Inappropriate actions * · Poor co-ordination * · Confusion - No obvious authority, identifiable responsibilities or overall management * · Tardy incident detections and resolution times * · Missed, unreported or ignored...
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...T e c h n i c a l n o T e s a n d M a n u a l s Operational Risk Management and Business Continuity Planning for Modern State Treasuries Ian Storkey Fiscal Affairs Department I N T e r N A T I o N A l M o N e T A r y F U N D INTerNATIoNAl MoNeTAry FUND Fiscal Affairs Department Operational Risk Management and Business Continuity Planning for Modern State Treasuries Prepared by Ian Storkey Authorized for distribution by Sanjeev Gupta November 2011 DISCLAIMER: This Technical Guidance Note should not be reported as representing the views of the IMF. The views expressed in this Note are those of the authors and do not necessarily represent those of the IMF or IMF policy. JEL Classification Numbers: Keywords: H12, H60, H63, H83 business continuity, disaster recovery, business continuity and disaster recovery plan, operational risk, operational risk management, treasury operations ian@storkeyandco.com Author’s E-Mail Address: TECHNICAL NoTEs ANd MANUALs Operational Risk Management and Business Continuity Planning for Modern State Treasuries Prepared by Ian Storkey This technical note and manual (TNM)1 addresses the following main issues: • What is operational risk management and how this should be applied to treasury operations. • What is business continuity and disaster recovery planning and why it is important for treasury operations. • How to develop and implement a business continuity and disaster recovery plan using a six practical-step...
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...563 7/18/2016 Danielle Kelley The report on Emergency support function # 13 The Emergency support functions 13 is one of the government essential tools for them to use in time of crisis their mission is to secure and protect the public, from any harm that comes to the United States. The team for the emergency support function 13 team is made up of various agencies of law enforcement personnel they are trained to deal with many situations like containment, isolation, quarantine also movement restrictions in certain areas. So that they can help make sure, they can stop a pandemic, from spreading through the United States making them event uncontrollable. In this paper, there will be a report on the emergency support functions that deal with the origin of ESF-13, the scope of ESF-13, Participants of ESF-13, Operational response to a critical incident of federal interest, Role of state and local agencies, also the conclusion. This report will explain why ESF needed and how it helps them keep the United States safe from dealing with any pandemic trying to reach U.S. soils. The origin For that reason, the ESF 13 and the other ESF methods have become valuable sources to the United States. For the reason, the emergency support functions also support annexes created at least somewhat fix this dilemma. “The annexes are broken down within 15 various ESF locations search and rescue, communications, public works. Also engineering...
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...Critical Incident Management After this nation was served a tremendous blow that fateful day in September 2001, many agencies were unable to phantom that such a horrible event could take place on American soil. Many agencies didn't know what to do, or who should start in the search and rescue efforts. Because of this event, critical incident had to take center stage and many agencies under the umbrella of criminal justice, including but not limited to, firefighters, Sheriff's, CIA, Homeland Security, and other individuals had to create and follow specific rules to maintain order during an event that causes chaos amongst the citizens of the community. In this paper, we are going to examine what critical incident management is, as well as discussing the scenario-based planning and how it applies to institutional strategic management within criminal justice and private security organizations. Understanding Critical Incident Management Critical Incident is a traumatic event, or the threat of such (within or outside Australia) which has the potential to harm life or well-being and causes extreme stress, fear or injury to the person experiencing or witnessing the event. Post-Incident Debriefing is a formal group process conducted by a professionally qualified person, to alleviate the pressure after a critical incident. Traumatic Stress is an actual or threatened event such as death, serious injury, human suffering or violence, such as accidents, including fatalities or near misses...
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...STATEMENT OF POLICY 2. ORGANIZATION 3. AUTHORITY AND RESPONSIBILITY 4. REPORTING OF ACCIDENTS, INCIDENTS AND HAZARDS 5. DISTRIBUTION OF AVIATION SAFETY INFORMATION 6. AVIATION SAFETY COMMITTEES 7. AVIATION SAFETY AUDITS 8. AVIATION SAFETY TRAINING 9. AIRCRAFT ACCIDENT INVESTIGATION 10. AVIATION SAFETY ANALYSIS 11. REVIEW AND REVISION 1. STATEMENT OF POLICY The Sky High Airlines considers accident prevention to provide a safe working environment and safety transportation to our employees and passengers as a prime objective in all department operations. Sky High Airlines also intends to provide the public safety of transportation to the nation. In pursuit of these goals, Sky High Airlines will use safety strategy to maintain the highest standard of an active aviation safety program and all department individual are expected to be 100 percent participate in the program with responsibility and exist in critical thinking, planning, and actions of others. All employees are expected to take individual active role in the identification, reduction, and elimination of hazards. John Smith Director of Safety, Sky High Airlines 2. ORGANIZATION The Director of Safety will be position directly to the President. The Vice Presidents for Operations and Maintenance will carry out an additional duty of aviation safety manager to directly report to the President and...
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