The situation faced by Mr. Verma is very complex as his step will not only affect his future business relations but also pride of the country as he is representing the country in front of the international delegation which is visiting other countries too. His act could be questioned by other sponsors as they would never want their relation with the hoteliers to get disturbed.
The trio responsible for the act never appeared to have done any wrong doings before. Though it is appearing true he has to cross check genuineness of the story narrated to him because of the sensitivity of the issue. He first needs to assure Ms. Chauhan that he will take care of the issue and stop her from reporting to the police. If Ms. Chauhan reports to police the situation will become worse. The news will not only bring down employee confidence but also affect country’s reputation in some or the other way. His future business relations will also get affected. As it is still a week before the event, he has enough time to confirm the allegations. As stated, one of the three persons was glaring at Ms. Chauhan when she went to have lunch. If the trio is doing this intentionally they will repeat it again.
This could be a case of misunderstanding due to country specific culture differences. If this is the case he needs to make Ms. Chahan understand that this can happen in any hospitality profession. On the other hand, if she (Ms. Chauhan) is correct than looking at his (Me. Verma) ethical behavior it is essential for him to take action which will strengthen employee confidence towards employer. This would increase employee dedication for work when they hear about the issue. This will reflect his responsibility to protect any misbehavior when his employees are doing the job as it was the case with Ms. Chauhan. Considering the business, any hospitality service provider depends upon its