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Communication Style case study patricia Ofoegbu
HCS/305
3/3/14
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Communication Style case study
There are four kinds of communication styles; assertive, passive, aggressive and passive-aggressive.
In assertive communication, the communicators are confident and positive and lay claim to their own right to speak up for themselves. A personal experience from my working place in a mental health facility, where I had a case when a mental ill patient was placed on four – point restraints for trying to strangle a room mate. The charge nurse called Dr cassette, that is a code for emergency rescue or for aggressive behavior response when any patient is acting up.
When all the staff gathered together, she assigned each person to specific task to do. Asmat can you please close the unit, tell the patients to remain in their room for 10 minutes, don’t let anybody to block the hallway. Patricia get the doctor’s order, give the shot as ordered by doctor and make sure the patient did not eat anything for about 30 minutes to prevent choking. Ursula make sure that you make rounds every 15 minutes, check the rise and fall of patient’s chest, check the vital signs every two hours, document whatever result you get. Please alert me immediately if there is any deviation from normal range.
Passive communication; here the problems don’t get solved and the delegator is avoided and ends up doing more work him or herself. Example of this communication style I have experienced in my work place is a case where my director asked the unit secretary Eva to type the paper for the vital signs of all the patients, make bed rosters, assignment sheets, discharge paper works, including diet sheet to give to the dietician before she leaves by the end of the day. The unit secretary typed and printed some of the papers, but could not finish on time. The director found out that the printed

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