...Diagnosing the Change: A Study of Procter & Gamble and Johnson & Johnson Procter & Gamble (NYSE: PG) and Johnson & Johnson (NYSE: JNJ) are both iconic, legacy American businesses that are customer-centric and manufacture consumer household products. Today, both are lead by two exemplary strategic-thinkers, A.G. Lafley, CEO of PG and Alex Gorsky, CEO of JNJ. This paper examines the history of each company and which change images each CEO applies to implement change in their business and practices through applicable examples. Company History Procter & Gamble. In 1837, William Procter and brother-in-law, James Gamble found Procter & Gamble in Cincinnati, OH to provide consumer household products, particularly soap and candles (Procter & Gamble, 2014). PG quickly grew by leveraging its operating environment to drive innovation and design in regard to consumer products. Today, 177 years later, PG is the world’s largest multinational consumer goods company, located in more than 70 countries with over 180 product brands (Procter & Gamble, 2014). Due to its expansive portfolio of products PG is divided up into the following sectors: Baby, Feminine and Family Care, Beauty, Fabric and Home Care, and Health and Grooming (Procter & Gamble, 2014). Johnson & Johnson. In 1886, the Johnson Family found Johnson & Johnson in New Brunswick, NJ to provide consumer pharmaceutical products (Johnson & Johnson, 2013). JNJ is a pioneer in global strategy and...
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...Diagnosing the Change Natalie Howard DeVry University HRM/587 Jay Egger June 1, 2014 Diagnosing the Change This paper will discuss the use of a diagnostic model identifying the performance aspects of the two organizations that I chose. Chevron/Texaco and Coca-Cola are the two companies that I will be looking into to get an understanding of some critical cultural issues and to see what strategies were being used to correct the companies’ complaints about racial discrimination. Nadler Congruence Model I chose to use the Nadler congruence model to identify cultural problems within both organizations’ environment. Nadler uses a model that is based on the principle that an organization’s performance is derived from tasks, culture, structure, and people. It’s a systematic way to use the root elements to drive a force to an organization’s performance. In the case of Chevron/Texaco and Coca-Cola, we will be looking at managerial and the social aspects of both organizations (Nadler’s Congruence Model, 2013). It’s a useful model because it provides an effective checklist to those who are involved in creating change in the workplace. I consider it to be more of a problem-focused model to troubleshoot any problems that could cause an organization’s vision not to be achieved. Chevron/Texaco The problem identified with Chevron/Texaco is racial comments being made toward African Americans and complaints of being paid low wages and not being considered for promotions...
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...Diagnosing Change Student’s Name Institutional Affiliation Congruence Diagnostic Model The important thing that was not initially is that Sony and Microsoft were not performing as they would have expected. It was realized that something should have been done and that certain changes needed to be implemented through the reorganization of the corporate structure. It is a question that would disturb many as why some firm would thrive on a certain corporate structure while others struggle on the same structure (Burke, 2009). It is important that we understand the forces or drivers that dictate performance and what relationship exists between the forces. This can only be done through the help of the congruence model. It determines what is happening the wrong way and then looking at means of fixing them (Burke, 2009). The model is based on the fact that in order for the organization to perform, there are four important elements which are; people, culture, work and structure. The performance of the organization will improve only the above factors are showing congruence. It is understandable that one may have the best team of people working for the organization but once the culture, the structure and the type of work is wrong, then the firm will still struggle. The companies, Sony and Microsoft had the best of technology, and the best team of experts, but they still could not perform as it had been expected...
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...Diagnosing the Change Dr. Jay Galbraith is an established expert and consultant in organizational design. What is interesting is that Galbraith identifies Information Technology as having an integral role in what shapes an organization, as well its design. In equating how Blockbuster and Netflix each chose to respond to the emerging presence of the Internet, the relevant factors Galbraith associated with I.T. here are: Buyer Power – buyers are becoming more aware and demanding Variety/Solutions – buyers aware that they are in control want more options/better solutions Speed – buyers expect this variety of options/solutions as quickly as possible Change – the business landscape is rapidly evolving, as are the demand for variety/solutions, as well as an increase in the pressure to bring them faster These factors once realized, can be used in conjunction with Galbraith’s Star model to evaluate an organization, provide a structure for organizational form, this from which a company can align its design. According to Galbraith Management Consultants, the Star Model framework “…consists of a series of design policies that are controllable by management and can influence employee behavior.” The basic premise of the Star Model is that there are five points, each being an organizational design category. These groupings are Strategy, Structure, Processes, Rewards, and People. Following the design of the star, all five classifications must be aligned...
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...The model I picked is illustrated above and both the companies share quite a bit of similarities but they also have very key differences. For example in the model Leadership box is in the center of the circle and the emphasis of that being that leader needs to be well rounded keeping everything in balance. Alan Wurtzel who is the son of Circuit City founder Sam Wurtzel outlined in his book “Good to Great to Gone” that he believe the CEOs that preceded him did a poor job with adjusting to change. Best buy on the other hand has faced the same issues in the market and still came up on top because their leadership, though ever changing, had kept the same syntax for the leadership model. They did not try and change the makeup of the company and were better able to cope with the external factors of change because of that. The purpose of both the companies is the same; to sell electronic goods to the customer. Best Buy and Circuit City were ranked 2nd and 3rd biggest big box retailers in the US for electronic goods with Wal-Mart being number 1. Both Best Buy and Circuit City also were in the service sector as well since they provided installation, troubleshooting, and repair services. The structure for Circuit City was very hierarchical. For example from personal opinion I remember when I use to go to Circuit City and ask for something in particular, the representative would point me in the direction of another representative that was supposed to be in charge of the area...
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...Part 3: Diagnosing the Change – Chrysler Group LLC & Ford Motor Company The congruence model first established in the eighties by David A Nadler and M L Tushman provides a means to an understanding of the sources of organizational performance and the relationship between the two. This model views organizations as components that are interconnected and interacting with goals of tight congruence. The Congruence Model consists of categories that are broken down into components. (Mercer, 2012) The first category of the Congruence Model is input. The components of the input category are environment, resources, and history. The environment consists of factors that are outside of the organization but can influence it. The analysis would want to see what demands or constraints the environment places on the organization. The history will provide the patterns of the past; behaviors, activities, and effectiveness. History can definitely have an effect on how the organization is functioning today. Things to analysis in the history include any major changes, phases of development, and the current impact of these historical factors. These components can consists of external and internal forces that drive the need for a change. (Mercer, 2012) The next category of the congruence model is strategy. There a two levels which are corporate strategy, which will include the legal aspect, and the business strategy. The business strategy will include decisions about how to use the resources of the...
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...Disney: Diagnosing the Change HRM-587 Managing Organizational Change August 3rd, 2014 Introduction: Choosing a Diagnostic Model The diagnostic model I have chosen to discuss to analyze Disney and several of the companies acquired throughout the years such as Pixar, Marvel, and LucasFilm’s LTD for this assignment is the 7-S Framework model. I will also briefly discuss the many changes that Disney has implemented to improve the customer viewing as well as interactive experiences at their many new, current theme parks, and vacation destinations throughout the world. The 7-S model developed by McKinsey and Company consultants Robert Waterman Jr., Tom Peters, and Julien Phillips (Palmer, Dunford, Akin, 2009). The 7-S model may be used in a variety of situations where an alignment perspective is useful, for example, to help 1) improve the performance of the company, 2) examine the likely effects of future changes within a company, 3) align departments and processes during a merger or acquisition, 4) determine how best to implement a proposed strategy (Manktelow, J. 2014). The 7-S model is characterized by seven categories: Structure, strategy, systems, style, staff, skills, and superordinate goals (Palmer et al., 2009). The structure of the company was set and solidified by Walt Disney himself. He wanted to create something brilliant and diversified. This idea would be able to change through the years and remain a competitive force in the industry. Throughout Walt Disney’s...
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...Clinical Assessment Short Answers PSY/270 1/26/14 Clinical Assessment Short Answers 1. What other information would you like to learn during the interview with the family? Why? Provide a list of the specific questions you would ask. I would ask the parents what dates did the change start, time of day and how often. I would like to know if the family have started any new activity in the home. I would have concerns about changes that may have taken place in school such as new teachers new classmates or any new changes in the school. I would like to know what Jake is watching on TV and, I like to know if Jake have a sitter. I would also like to know the natural parents history (if possible). Knowing the history to the questions that I have listed will help give me a better understanding of what could be going in Jake’s life. In addition to the clinical interview, what other clinical assessment tools should you consider? Why? Assessments is simply the collecting of relevant information in an effort to reach a conclusion (Comer 2011) The standardize is common steps that should be taken when an assessment is performed, a good assessment tool will always yields the same results (Comer, 2011) Reliability this assessment yields that same scores each time when the assessment is done on the same person. The validity is the most accurately measure (Comer, 2011) I think the key is to found out as much information from Jake’s parent before getting into the assessments...
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...ongoing process that is impacted by many factors including government institutions and policies, cultural belongings and beliefs, and ongoing changes in social attitudes. Furthermore, it will contend that Medicalisation is subjective, and that certain methods of treatment can have certain method of treatment can have potential unintended side-effects that can prove to be detrimental to the patient. OUTLINE In half-a-page to one page, provide a structure for your essay. This should be presented as a series of dot-points. INTRODUCTION • Introduce topic • Provide detailed account of the term ‘Medicalisation’ • Introduce and discuss three factors that affect the process of medicalisation - Institutions/Legal issues - Culture & Religion - Social attitude • Provide a detailed conclusion FIRST BODY PARAGRAPH • Open with discussion about changing legal status regarding prescription medicine and treatment of certain illnesses with illicit drugs • Discuss how medicalisation has progressed within society (Use information found in Book 1 & Internet Source 1) • Discuss how these progressive changes within medicalisation have changed and affected how we diagnose illnesses (Use information found in Book 2 & Internet Source 1) SECOND BODY PARAGRAPH • Open with discussion about how different cultures have different attitudes towards diagnosing and treating medical illnesses • Add to discussion with regard to belonging to certain religious groups(Use information found in Journal...
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...The Ways Nestle Managed Its Environment Over Time Nestle used different ways to manage its environment. It did this through expansion of the product offering, expansion of the customer base, and by developing lower-cost ways to make and sell products. Early on, Nestle managed its environment by expanding into new markets, in both developing and emerging nations. As trade barriers fell, the CEO of Nestle Barbeck-Latmathe seized the opportunity and decided it’s the right time for Nestle to expand geographically into the developed and emerging markets such as those in Eastern Europe, India and Asia. By doing this, Barbeck drove Nestle’s performance dramatically, taking into consideration the massive number of potential customers in these regions and the enlargement in Nestle’s customer’s base. In the 1990’s; Nestle managed its environment by acquiring other companies. The companies which Neslte acquired at that time included U.S. food companies Carnation, Buitoni Pasta, Ralston Purina, Dreyer’s ice cream and Chef America, the British chocolate maker Rowntree, the French bottled water company Perrier, and the Mexican food maker Ortega. It is noticeable that Neslte regards acquisitions and efforts at diversification as logical ways to supplement their business. Nestle only acquires food making companies, the business it has special knowledge and expertise in. After all, Barbeck’s intentions were to customize these products to suit the tastes of customers in different countries...
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...A Raisin in the Sun Act III-A Lesson Learned In the final scene in “A raisin in the Sun,” some very important and much needed lessons are learned. Life changing decisions are made and for the better. In the last scene, Walter calls Lindner over to agree to take payment in lieu of moving into the all white neighborhood. Walter, as usual, can only think of money, and in his mind believes the large payoff from Lindner will be well worth selling out his family’s pride and honor. Lena decides, as Walter’s mother, to force his son Travis to stay to witness this life changing moral decision, in hopes that Walter will come to his senses; to everyone’s surprise he does. Walter looks into his son’s eyes and can’t sell his family short with his son watching. He decides to do what is best for the family’s morale rather than do what will put money in his pocket. That one decision shows the enormous lesson learned by Walter and how he changed. Character: The characters are well illustrated for us by the way they speak, their actions, and reactions to things. It is clear that Lena (Mama) has very little education and comes from a different time than the others. Ruth and Walter, the next generation, are slightly better spoken but still lack the educated speech that Beneatha and Travis, even younger, display with their current educations. Mama (Lena) is described as a big, strong woman, which is shown by how she reacts to the other characters, steering them the way she wants and mothering...
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...is based on constant teaching and learning and the required power of empathy, which bring an increase level of sensitivity to signals changing. The main idea here is to identify change and its associated opportunities in order to become the competitive one and the only one. I am very much agreeing with change and how one can change the rules and not compete head-on. We have to take a look at case by case models of change and understand the quantifiable rate of production. Let’s take for example: the smart car or electric car. If we all agree, it makes sense for the environment to accept a smaller “smart car”, and we achieve 100% adoption as consumers, what happens to the tracking industry and the delivery of our consumptive goods? Are we now willing to transport goods because we have to transport them into smaller containers with less power? Can you imagine a smart car next to a diesel 18 wheeler? Are we willing to sacrifice the safety of our families for the cost of the maintenance of the environment? People are fundamentally selfish and will not voluntarily create a sea change unless they are forced to do so or unless there is no choice. Companies can identify the need to change with the associated opportunities to become the only competition but without government intervention to drive the change at a local global effort, the results are depressing. Blue Ocean is a fantastic way to look at familiar environments in a new way to find competitive edge. Unfortunately, companies...
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...after intervention completion january 2013. Intermediate 18 months after intervention completion july 2014 Long term 3 years after intervention completion january 2016.) The intervention will incorporate each of Kotter's (2007: 99) eight steps to leading change. The first step is to establish a sense of urgency. We will examine the market and discuss with the client the reality of their competition in order to get them to reprioritize. There are many major opportunities and potential crises that HDMC needs to be aware of but without motivation and commitment of the organizational managers the effort will go nowhere. The next step is to form a powerful guiding coalation team. Our cunsulting team will find the right number of people with good energy, level of trust, and strong authority to lead the change effort. This group will be trained to understand and not underestimate the difficulties of producing change and to also work together as a team. The following step is to create a clear vision and express it simply. This step will need to be acomplished by creating a vision that motivates people in the right direction. The vision needs to be easy to communicte and also inspire not only the people participating in the actual changes but also the stakeholders. Communicating the vision is our next step. This is where the team pulls together and communicates what needs to be done simply and honest. The fifth step is to empower others to act on the vision. HDMC...
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...Running head: SCOTT MORTGAGE Scott Mortgage James Jones Organizational Behavior 14 June 2010 Abstract This paper discusses the nature of change in a mortgage lending firm. It takes a look at the reaction to change from the employee and organizational view points. The characteristics of Ethical Intensity are reviewed as pertaining to the decision making process. It identifies the Decision Making Model and Approach to Change that Scout Mortgage used in revamping its human capital structure. Nature of Change The 21th Century has ushered in several factors that have been the catalyst for a dynamically transforming environment. Scout Mortgage, a loan mortgage broker since 1999 (Hellriegel & Slocum, 2009) has experienced the bullish and the bearish economic environment. In a work environment, the typical factors of change are driven by technological advancements which enable global-market-reach or globalization. With the increase of information technology and global communications, the world is communitively smaller. Any situation that affects a local market can be transformed into a national or international issue. The domestic housing sector economic downturn along with other Wall Street unethical and irresponsible actions have not only lead to a national but international recession and market collapse. In the case of Scout Mortgage, the technological advances have changed the way the company’s Loan Officers conducts business. Technology has automated a lot of task...
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...In 2006 I was face with making a major decision in my family’s life and changing it as they knew it. Like in the reading this week I had to go through the decision making of what I had to do to make changes and if they are what is best for me and my family. My wife and I have been working in the family business for 14 years and we were working 7 days a week, was this what I wanted for the rest of my life or my family’s life…No, that being said, I identified and diagnosed the problem I was facing. I worked on many alternative solutions, like hiring more help at my passion, changing hours, and lastly a different profession. But after evaluating the alternatives there was no way that I could change the hours, also there was no way that addition people could not be hired, which left the changing in professions. This is when I made the choice to look for a new job, but they were hard to come by in my rural area. I would start looking for a job in my area and also out of the state. I found a position in Atlanta GA and then the big part of this decision was moving my family away from the only life they ever knew. My wife and children have never left Pennsylvania for more than a week in there whole life. We packed and moved 800 miles and after 6 years and looking back it was one of the best decisions that I have...
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