...Case Summary • Across the majority of Europe, Dunkin’ Donuts, (the 64-year-old company), suffers from being well known. • As of now, Dunkin’ Donuts only has 150 establishments throughout Europe, small, compared to the 11,000 worldwide. • Dunkin’ Donuts has extensive plans to open an additional 1,150 stores across Europe. These openings will range from Northern England to Eastern Europe. •It was the second attempt by Dunkin’ Donuts to open up shops in the U.K. In 1990’s Dunkin made efforts to open shops but failed due to poorly chosen locations and inexperienced franchisees. • Dunkin’ plans on hiring corporate teams consisting of marketing specialists who are locals to the specific countries to facilitate expansion. • With plans to add much bigger seating areas, serving food on ceramic dishes, and allowing customers to enjoy free Wi-Fi, Dunkin’ will create a café-like atmosphere that will add to customers’ leisure. • Dunkin’ is budgeting itself by opening fewer stores in major cities where the rent would cost an abundance. • As European habits change, interest in an American-style coffee and doughnut experience has increased which has been overpowering the typical “tea party”. • Dunkin’ faces competition from coffee shops such as Starbucks and Krispy Kreme Doughnuts, as well as U.K. based coffee shops such as Café Nero, Costa Coffee, and Dum Dum Donutterie. Section II- Case Analysis In 2013, Dunkin’ Donuts, one of the world’s leading coffee and baked...
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...Dunkin Donuts enter to Taiwan’s Market Content I. Introduction II. Body Dunkin Donuts background and history Dunkin Donuts enter to Taiwan Market Dunkin Donuts facing the biggest issue Dunkin Donuts Locking the strategy III. Conclusion Introduction: Dunkin Donuts is one of the biggest donuts and coffee shop around the United States. A lot of people in the States would purchase from Dunkin every single morning, because it faster with low prices. However, Dunkin Donuts are not successful in Taiwanese market. The store has been enter to Taiwan’s market twice but also leave the market , This research paper we would discussion why Dunkin Donut is successful in United States market but no the market in Taiwan. Dunkin Donuts background and history: Dunkin Donuts was established in Boston at 1950 and Bill Rosenberg was founder. The name of “Dunkin Donuts” has a really meaningful meaning on the back. In the early century, people think the best way to joy the donuts is to “Dunk” into the coffee. That the reason that Bill Rosenberg names the store as “Dunkin Donuts”, however Dunkin Donuts is not the first name that Rosenberg picked. According to Dunkin Donuts then and now, Molishever mention that “In 1948 he opened his first shop selling only these products. Originally called the "Open Kettle," the name was changed to Dunkin' Donuts in 1950. Located on a highway just outside Boston, it capitalized on another trend that Rosenberg had spotted-more and more...
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...analysis of Dunkin Donut as the study on internal and external environment of the company has carry out. Michael Porter’s Five Forces which include bargaining power of suppliers, bargaining power of customers, rivalry among competitors, threat of substitutes and threat of new entrants. The VRIO analysis is then done to assess the resources and capabilities of a company to determine their competitive potential; VRIO stands for Valuable, Rare, Inimitable, and Organized to Exploit. After that, SWOT analysis also done to make an understanding on the strengths and weakness of the company and to identify the opportunities and threats for the company. 2.1 Michael Porter’s Five Forces 2.1.1 Bargaining Power of Suppliers Main suppliers in Dunkin’ Donuts are going to be food ingredients and more important is coffee. Bargaining power of supplier is low for Dunkin’ Donuts because there are not only one suppliers who supply breakfast items and coffee beans; and the supplier does not have much bargaining power as they typically will be in a contract. In 2012, Dunkin’ Donuts has sign long term supply chain agreement with National DCP (NDCP) which has bring benefits on providing long term agreement with company for the procurement and distribution of products; develop more streamlined system, consolidated cooperative board structure and greater consistency in supply and distribution service levels to all U.S restaurants (Leach, 2012). 2.1.2 Bargaining Power of Buyer Dunkin’ Donut customers...
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...Case Study: Opening Your New Dunkin Donuts Locations Lori Guiel MGT330: Management for Organizations Instructor: Lori Buckner March 14, 2016 Dunkin Donuts is one of the most recognizable donut franchises throughout the United States. Hearing the name Dunkin Donuts can instantly bring the thought of delicious donuts to a person’s mind. To be promoted to District Manager for a Dunkin Donuts franchisee is a dream come true! The District Manager position also comes with a lot of responsibility. First and foremost is to uphold the goal of Dunkin Donuts which is to “make and serve the freshest, most delicious coffee and donuts quickly and courteously in modern, well-merchandises stores” (Dunkin Brands, 2014). In order to uphold this goal as District Manager, I must create a job design; determine the correct organizational design for the franchises; have solid recruiting and selection; and last but not least train employees properly and provide supreme performance appraisals. JOB DESIGN Dunkin Donuts, as with any organization, relies heavily on great employees to deliver on the mission and goal of the organization. Job design thus becomes a very integral part of any organization’s success from top to bottom. “The standard approach to job design involves three steps: (a) job analysis, (b) job description, and (c) job specification.” (Baack, Reilly & Minnick, 2014). Job analysis is going to be a key component to making the five new locations successful. Company...
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...coffee industry has boomed in recent years. While fast food chains are growing at a rate of 2% each year, coffee shop chains grow more than 10% annually. According to the National Coffee Association Annual Drinking Trends Survey, “Even though 75% of the cups of coffee brewed daily are consumed at home, 66% of Americans buy their coffee outside of their homes.” This creates a strong demand in the coffeehouse market. Statista defines coffeehouses as “small establishments selling prepared coffee, tea, and other hot beverages.” In recent time, many coffeehouses started competing with other restaurants in the limited-service category by offering baked goods, sandwiches, salads, and other snack items. For instance, Starbucks has been battling Dunkin Donuts and McDonald’s for the top position as coffee king. In order to compete, each company has expanded their menu options and...
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...“Case Study: Opening Your New Dunkin’ Donuts Locations” MGT 330: Management for Organizations Professor Bryan Aylward August 24, 2015 Introduction: As the rising District Manager for the new Dunkin’ Donuts stores, many factors must be presented, analyzed, promoted, and executed. Opening new stores requires innovative ideas, being ahead of the game with the newest trends, and stabilizing the stores for the least amount of turnovers. Managing stores also means maintaining respect while coaching is vital. This requires feedback on both upward and downward channels of communication. For the purpose of this paper, Dunkin’ Donuts will be assessed and evaluated based on its job and organizational designs, criteria for recruiting and selecting for optimal efficacy, and appropriately training and appraising employees. Job Design: The job design of an organization includes the job analysis, job description and the job specification. As described in “The Five Functions of Effective Management”, the purpose of a job design is “organizing tasks, duties, and responsibilities into a productive unit of work” (As quoted by Baack, 2011, Section 4.2). Analyzing the job requires the human resource department to identify these tasks, delegate who will execute them, and to match the employee to the task. Human Resources collaborate with Dunkin’ Donuts department mangers to figure out what will work in the organization design. Often times, this will mean comparing the company with other...
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...Dunkin’ Donuts: Betting Dollars on Donuts Force 1-Competitiors, Force 2-New Entrants, Force 3-Suppliers, Force 4-Customers, Force 5-Substitutes.” (Exploring Management). According to Porter’s first force, we should take a look at Dunkin’ Donuts competitors. Their top competitor is obviously Starbucks, followed by Krispy Kreme and McDonalds. “But many who have struggled to compete with Starbucks have had to do so with limited resources or only a few franchises. Not so with Dunkin’ Donuts, whose parent brand, Dunkin’ Brands, also owns Baskin-Robbins.” (Exploring Management). Dunkin’ Donuts and Starbucks are in a tough rivalry, but Dunkin’ Donuts is holding their ground and trying to come out victorious. The second Force is based on the new entrants in the coffee and donuts community. This could cause some decline in Dunkin’ Donuts business, but after everything settles in I think that they will continue to be on top and smoke their competition with their uniqueness. As long as their customers are perfedctedsdfasdfsadfasdf, the business owners and employees will be happy. Customers will keep coming back if they have a good experience with this business and they’ll buy more products and recommend them to their friends. Which brings in more money for the happy owners. The fifth and final force are the substitutes used. SUBSTITUTES!“Although Dunkin’ Donuts often partners with a select group of grocery retailers-such as Stop & Shop and Wal-Mart- to create a store-within-a-store...
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...Dunkin Brands Group, Inc. Intro Dunkin Brands Group, Inc. went public on July 27, 2011 at an offering price of $19.00 per share. Over a year later Dunkin trades around $29.13. This represents an increase of 52.63 % since the company went public. After evaluating the company and preparing a DCF model we found the price to be valued at only $24.17. Dunkin Brands also has a price to earnings ratio of 64.88. These indicators signal a company that is vastly overpriced, however its explosive growth prospects might somewhat justify the high multiples. What is nerve wracking is the lack of financial records stretching back further in time, due to the recent offering of shares. Macroeconomic and Industry Analysis Dunkin’ Brands Group headquartered in Canton, Massachusetts consists of two of America’s most recognizable brands: Dunkin Donuts and Baskin-Robbins. The two brands both have a rich history dating back to the 1940s when Bill Rosenberg founded his first restaurant, subsequently renamed Dunkin’ Donuts, and Burt Baskin and Irv Robbins each founded a chain of ice cream shops that eventually combined to form Baskin-Robbins. Incorporated on November 22, 2005, the combined companies were renamed Dunkin’ Brands Group, Inc. The company went public on July 27, 2011 at an offering $19.00 per share. Dunkin’s plan was to use the money to pay down debt and expand the chain. Upon the completion of the IPO, the common stock became listed on the NASDAQ Global...
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...ASSIGNMENT: Dunkin’ Donuts The Beginning It was in 1946 that Mr. William Rosenberg founded what was known as the Industrial Luncheon Services (ILS). Originally set up to deliver meals and coffee to factory workers in the outskirts of Boston, Massachusetts, ILS became successful and led Mr. Rosenberg to open his first Coffee and Donut Shop in 1948, which he named, “Open Kettle”. The Birth of Dunkin’ Donuts Brand Mr. Rosenberg changed the name to “Dunkin’ Donuts” in 1950 from a total of five shops Dunkin’ Donuts has tremendously jacked up its growth and awareness, which served as the foundation for its brand leadership and popularity. The tremendous growth, marked by increasing sales every year, can be attributed to its quality products and the conscientious implementation of standards that come with them. Sustaining Brand Leadership and Popularity In 1960, Mr. Rosenberg founded an International Franchising Association, which gave Birth to the Business Franchising Model of the brand. This facilitated the rigorous and intensive preparation of any new Dunkin’ Donuts Franchise aspiring to carry the brand. In 1963, Mr. Robert “Bob” Rosenberg became the President and the Chief Executive Officer (CEO), which ensured continuity of the success the company had been experiencing. The establishment of the Dunkin’ Donuts University in 1966 paved the way for the four-week program, which aimed to equip participants with the knowledge and the discipline to sustain brand leadership...
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...Dunkin donuts is my go to coffee brand ever since I was 15. I just can't picture myself going to university without my large double double in hand. Other than the superb coffee I have to mention that the donuts they serve are unparalleled, here in Lebanon proximity is everything considering the traffic, so having a branch on the highway and another one just a minute away from campus makes it a done deal. Dunkin donuts care about customer loyalty, they strive to maintain their standards in every branch I go too. Great loyalty program that accumulates points, very affordable prices and a wide variety of goodies even just in case you can't find what you are looking for on their menu, they will gladly make a custom...
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...From only five stores in 1954, Dunkin’ Donuts has grown to world wild chain of 7,988 stores including 5,769 franchised restaurants in 34 United States and 2,219 international shops in 30 countries by the end on 2007. In relate to this statements, the Dunkin’ Donuts Company has chalked out an ambitious target of tripling the number of stores by 2020 as part of its aggressive expansion plan. The problem is how are they’re going to make this possible? II. Objectives 1.) To improve marketing strategy and conduct surveys to know customers perception. 2.) To maintain the loyalty of their customers and attract more people to buy their product. 3.) To strengthen or improve their brand of coffee that makes D&D weak sales. III. Situational analysis (SWOT) Strengths 1.) The case writer gives a glimpse of the growth in the number of franchised store that makes Dunkin’ Company ranked as #5 fastest Growing Franchised in the world. Weakness 1.) Dunkin’ Brands has a weak brand of coffee that makes their recent sales declining in the market. Opportunities 1.) In a survey conducted on the US residents, 97% of the respondents recognize their brand, visiting Dunkin’ Donuts is a ritual for millions of people. Threats 1.) Dunkin’ Donuts Company competes with Starbucks, as over half the company’s business is in coffee sales, as well as Krispy Kreme Doughnuts & Honey Dew Donuts. IV. Alternative Courses...
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...which allowed us the opportunity of creating a proposal for a specific company. Due to the fact that Dunkin’ Donuts is already successful company with many loyal customers, our group decided to make your company the topic of our choosing. Because of the current success of the company, we realized that Dunkin’ Donuts already has an effective marketing strategy. Instead, we wanted to create another aspect to this current marketing strategy to take Dunkin’ Donuts to another level. We have spent a great deal of our semester researching your company and effective advertising methods. Because of this, we hope that you will find this proposal to be beneficial for the marketing department and could possibly incorporate it into your marketing strategy in the future. Since your company is very successful currently, we did not feel it was necessary to change any of the current marketing strategies and techniques. However, we do feel it is time to incorporate some new and young ideas. Through our research we noticed that Dunkin’ Donuts is lacking in the many college communities. As a result, we are concerned that college students will support companies that have a strong presence on campus. Because many people quickly become loyal customers after one positive experience, these students are likely to remain loyal to the companies on campus. This can potentially be a problem for Dunkin’ Donuts, but with the simple marketing campaign we have designed this problem could be resolved. As stated...
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...Dunkin Donuts Marketing Strategy: As a result of its social media strategy which is aimed at growing and maintaining a highly engaged global community of Dunkin Donuts. Dunkin Donuts is always evaluating new social media platforms where we can engage with our fans and celebrate how they are running on Dunkin. They are recently ventured into various mobile and location-based promotions, and they will continue to be an important part of our social media efforts in the future. It is important that their team continuously develop mobile programs to allow our guests to connect with the brand even more. These programs like our foursquare application are very exciting as they not only drive traffic to their restaurants, but they also encourage the guests to engage with the brand while actually inside a Dunkin Donuts restaurant. In the past they are conducted multiple highly engaging mobile and location-based social media programs via outlets such as Facebook and Foursquare. Conclusions: Our research from this study while Dunkin Donuts has a moderate consumer base it has far behind large competitions like Starbucks. Therefore if Dunkin Donuts become more convenient for customers, we believe Dunkin Donuts can attract more customers that usually purchase coffee at Starbucks. Also we can attract city convenience customers who purchased coffee based on specialty beverage option by offering unique specialty beverage option at Dunkin Donuts. By continuing to provide coupon promotions...
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...Krispy Kreme Doughnuts, Inc. (KKD) is an exclusive brand that offers doughnuts, beverages, collectibles, and franchise opportunities. It started as a small bakery in Winston Salem, North Carolina on July 13, 1937; and has evolved into a publicly traded firm boasting 395 retail stores and over three million dollars in sales (second quarter 2010). This was not always the case however, by the end of 2004, the economy began to slow. This caused businesses in competition with Krispy Kreme to flood their market hindering plans that Krispy Kreme had of expansion. Eventually they would have to scale back due to declining sales. Consumer interest in low carbohydrate diets such as the “Atkins” and “South Beach” diet plans are somewhat to blamed for these declines in sales. KKD’s total revenues hasn’t been steady since 2005, it has gone from the five million dollar range at the close of 2006 to the four million dollar range at the close of 2007. This decline in sales was followed by a system wide decrease in retail stores. KKD’s retail operation was cut down from 433 stores at the end of 2005 to 395 stores at the end of 2007. However, this didn’t mean the end for KKD because the fast food restaurant industry that KKD competes in has experienced an ever-increasing growth during the last twenty years. This trend is expected to continue because of the percentage of Americans who work more and eat less home cooked meals keeps increasing. KKD executives believe that the key to improving the firm’s...
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...DeSales University MK 502: Marketing Strategy Midterm Case October 14, 2013 Assess Dunkin’ Donuts’ strengths, weaknesses, opportunities, and threats Strengths: * Dunkin’ Donuts is a very popular franchise that has established a great image and brand through its powerful marketing and operational strategies of its variety of products, low prices and customer service. The company has worldwide operations and have significant power over their supplies due to their experience and support from Allied Domecq. Dunkin’ Donuts also has many different convenient locations and uses CRM in a lot of their marketing strategies to reward their customer base. Weaknesses * Because Dunkin’ Donuts is a retailer, they are not well equipped to produce bagels themselves. They rely solely on outsourcing. One drawback of this is constantly running out of products or specific flavors. This allows them to become too dependent on suppliers and disappoint their customer base. Opportunities * The growing demand of coffee and breakfast items for traveling families and working adults has spread across the US as well as Europe. Bagels appear to many different audiences such as children, working adults and retired adults. There is a lot of opportunity to expand with their products. For example, they recently launched K-Cups for the popular Keurig Coffee machines so customers can bring Dunkin’ Donuts in their own home. Their products are versatile and can appeal to a larger audience by simply...
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