...Pratt American InterContinental University Unit 2: Effective Communication May 7th 2010 Abstract Communication is the way we inform someone of our thought, suggestions, or any ideas on an individual’s mind. Better communication makes it easier to get ahead in life. A person will communicate better if they think right, behave right and understand the communication that is being presented. In the next few minutes we will explore the many different types of communication such as effective and non effective communication. In addition we will explore the verbal and non verbal communication and how it can affect you and your business if not use correctly. Effective Communication Skills in the Medical Field Communication is the process of sharing information through our thoughts and feelings. Communication occurs between individuals by speaking, writing or body language. Communication needs three main sources for it to take place, a sender, a message and a receiver. Effective communication takes place by extending the concept to require that transmitted content is received and understood by an individual the way it was intended. Effective communication consists of three main goals, common perception, changing behaviors, and acquiring information (Brown, 2011). According to answers.com in order for communication to become effective these three things must play a role in making the process successful. Effective communication begins with paying attention. The sender must pay attention...
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...Communication Opinion Paper Sarah Elliott HCS/320 October 15, 2012 University of Phoenix Communication Opinion Paper Effective communication must start with the basic elements of communication to insure that the ability to understand and to be understood. When communicating the basic of listening and responding to the needs or desires of the person communicating. Effective communication should be the standard of care in the medical field. It is very important that the care giver and the patient that both use communication to understand the needs of the patient and to insure the quality of care are at a higher level. Effective communication in the medical field is different than any other communication because we are dealing with lives that can be affected by not understanding what was being said or asked. Medical communication needs to continue to grow to be able to bring a higher level of care, adjustments will always need to be made to be able to serve all the different issues that arise in the medical profession. “Theories about patient satisfaction are relevant to how patients perceive communication with healthcare providers and often directly relate to specific patient characteristics, none fits perfectly as an explanation for these findings about communication. While patient preferences for care and unmet expectations clearly influence perceptions about healthcare interactions, other factors may influence the patient–provider encounter more directly,” (Devoe, Wallace...
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...Communication Paper Nalani Calantoc HCS/490 Ann Fairchild September 16, 2013 Introduction Communication is extremely important in the medical field. The medical field is a very busy and fast pace working environment, therefore, everyone including the provider, its employees, as well as their patients needs to come to a good understanding of one another by communicating directly, effective, and efficiently. Communication can be the key to a very successful business. One mode of communication in health care is electronic medical records. Although you think of an electronic medical record as a type of record that is electronic it actually hold great potential for communication. This is a type of communication that health care employees use to communicate from one person to another, one department to another, from the provider to the patient. Benefits of Communication When proceeded properly, the benefits of communicating through an electronic medical record can be successful but only if done effective and efficiently. When you think about an electronic medical record, communication doesn’t come to mind. One would tend to wonder how communication would come in play with an electronic medical record but to be honest and electronic medical record plays a big role with communication. An electronic medical record can communicate with many different parties in a medical facility, even all at once. The benefit of this type of communication is that unlike paper files where...
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...Effective Communication Paper Effective Communication In the past, I worked as a medical assistant in the cardiology department for a clinic. I am no longer employed there, so I cannot explain what is, at this time, being done at my former job. I can explain what forms of communication we used and what was done when I was employed in the clinic for effective communication. In this paper I will discuss what techniques were used for effective communication, what techniques I found to be ineffective, how they were applied in the health care work place, and how technology impacts effective communication. Effective techniques for sharing information and ideas While working in the health care industry an individual will be faced with constant change in the way they communicate with others, be it a patient, doctor, or an individual across the world. While working in the health care field, I found that the most used forms of communicating with people were emails and phone calls. In addition, I also faxed documents and records. Out of all these forms of communication, I found the most effective way was by phone. I found it more personable and much easier to explain what was going on with a patient. There was a less of a chance for miscommunication because all questions, answers, and concerns could be addressed at one time. An additional way that helps in effective communication is the adaptation of the Electronic Medical Record in the medical field. Using the record makes it...
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...Effective Communication HCS/325 October 19, 2013 Eleanor Milo Effective Communication Effective communication is a process in which you have one party that sends a message that can be understood by a receiving party. When you use effective communication you have to use the correct body language, active listening, and interference. The person on the receiving end of the communication process must be able to understand the information clearly from the person that is sending the information. The reader is going to be informed of the most effective and ineffective ways for sharing information and ideas, and techniques that can be applied in a health care work environment, and ways in which technology helps the process as well. I feel that the functional structure is the best because everyone at my job has the same skills. The staff that I work with are in different groups but everyone in their group have the same outlook on his or her job. They know what to do and do not have to be told what their job is. I work as a cook, and my fellow coworkers does the same thing. When we do task we split everything up so our work flow can go easy. At the end of the day our task are done in an effective way. Effective techniques for sharing information and ideas While working in any field an individual is going to be doing constant change in the way they communicate with one another. When working in the health care field we...
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...Professional Health Care Communication Personal and Professional Health Care Communication In the health care setting, effective health care communication is essential to deliver the best care for the patients. Different disciplines in the health care field collaborate to provide the safest and highest quality care for the patients. The care of patients involves different individuals with different specialty in the heath care field that needs to communicate effectively to share and discuss patient’s information and treatment goals. To communicate effectively with other professionals in the health care field is as important as professional-client communication. In this paper, the importance of professional and personal health care communication and relevancy of effective professional health care communication to health outcomes will be discuss. The lack of professional and personal health care communications contributes to poor health outcomes and the principles and theories of therapeutic communication in health care settings for the health care professional will also covered in this paper. Communication in health care field is essential. Whether a person works in the dietary services, hospital volunteer, or as a nurse’s assistant, health care professionals should learn the skills to communicate effectively. These communication skills are use to interact with patients, co workers, and management. A lack of effective communication skills in the health...
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...Communication Opinion Paper What exactly is communication? Communication is basically the process of sharing various types of information, feelings and thoughts between you and the audience, using either speaking, body language or writing. Communication is very important when it comes to the healthcare field by effectively providing information to the patients and their families. We communicate every day and there are different ways of communicating such as: Aural, Verbal, Visual, Aromatic, Non-verbal (body language), Written, Tactile, and Flavored. There are also six effective communication skills that are the six C’s that include: Correct, Clear, Courteous, Concise, Constructive and Complete (Anonymous, 1994). How does effective communication incorporate the basic elements of communication? It is important to have a good listening and understanding that good listening is often enough. Sometimes the patient or family member actually wants an answer to their question when, indeed, they only the listener to listen to them. Before the sender says anything, it should be well thought out and then spoken. When a patient becomes upset, try to reason with that person by staying calm and always being professional. “If communications accelerated with big developments in medical science diagnostic and surgical innovations, personalized medicine, and blockbuster drugs it was spurred on by a trend at least as big: the rise of the healthcare consumer” (Hicks & Nicols, 2011, p. 45)....
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...Communication is an art as well as a skill and affects all we do. Whatever the forum or platform used, communication is how we express information, thoughts and concerns. Healthcare communication is an entity all its own and requires careful study and understanding. In no other type of interaction can miscommunication or misunderstanding have grave consequences if information is not sent and processed correctly. According to “Impact of Communication in Healthcare” (2011), “Research evidence indicates that there are strong positive relationships between a healthcare team member’s communication skills and a patient’s capacity to follow through with medical recommendations, self-manage a chronic medical condition, and adopt preventive health behaviors (para. 1). Learning and applying the art of healthcare communication encompasses thorough understanding, establishes relevancy with both the professional and layperson, affects health outcomes, while having profound influence on therapeutic contact. Before asserting healthcare communication it is necessary to explore the definition of communication itself. Northouse & Northouse (1998) offer human communication is the exchange of ideas involving the use of language and symbols. In the animal kingdom, however; communication still takes places without the use of spoken language and symbols as the human species knows it but rather utilizes sounds and behaviors. Healthcare communication is much narrower in scale and expresses ideas or concerns...
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...There are so many modes of communication today used in organizations. Determining what needs to be communicated is the first step in know what vehicle of communication needs to be utilized. In this paper, as a team we will discuss the various ways of communicating such as; face to face meetings, overhead announcements, letters, emails and memos. These are just a few ways companies communicate within their organization. The inventory of various communication channels used within an organization includes e-mails, and face-to-face meetings. These channels are among two of the most effective ways of communicating within an organization. E-mail is a fast and efficient channel most frequently utilized. This channel is used because most employees in my organization work in the field, and emails allow them to respond to their colleagues in a timely manner. Computerized communication has several advantages, according to the book Health Promotion and Interactive Technology (Street, Gold, & Manning, 1997): Most organizations in the health field use this type of communication to obtain messages throughout the organization more rapidly. The messages sent out, are based on updates, events, information about the job, Job openings, and request of medical information. This information is delivered from one department to another. This channel of communication also can be used to send medical information to other doctor’s office. This is a good source of communication when it is disseminating...
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...Communication Opinion Paper When people ask what makes the world work, there are many answers. In my opinion, what makes the world work is communication. From the moment people are born we start to communicate with our very first scream. The screams that babies let out communicates to the world that they are alive. Our first communication to the world; however, after that communication becomes a little more complicated. This paper will look at what communication is and how effective communication is important in the world. Communication is more than just a baby screaming to let the world know they are here. In fact, most often that baby’s scream is the first communication in the health care world at the hands of a doctor or nurse. First we much understand what communication is. “Effective communication is the shared understanding of the information. It involves the shared understanding of the feelings, thoughts, wants, needs, and intentions of the communicators” (Cheesebro, O’Connor, & Rios, 2010, p. 5). Since we have the definition of communication, how we effectively communicate is a skilled that people must master. People communicate every day when interacting with other people. So let us look at the effective ways to communicate. A person comes up to you and starts to talk to you; you in turn need to listen to what they are saying. This is a form of communication. Effectively communication means you have to process what the person is saying. To process...
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...Health Care Communication Rosa Singleton HCS/320 11/10/2012 Kristin Thrun Health Care Communication When communicating in the healthcare field, is it important that what is actually being said is comprehended by all parties involved in the conversation. Or is it only necessary to just say what you think and feel is necessary and not worry about the outcome of situations? Effective communication is a very important and vital part of a health care professional’s career. Without the due diligence of a healthcare professional, someone’s health can be at risk and they may lose their life. How does effective communication incorporate the basic elements of communication? To use effective communication, one has to know what the basic elements are that goes along with communication, those elements are: the sender who sends the message, the message, the receiver who the message is going to, and the feedback, which is what is being relayed back or being done because of the message sent. Using the elements of communication will not only make one look great to an employer, but it will also boost business, it will help others to understand the conversations that go on between them, and it can also save lives whether it’s in the medical field, or somewhere else in a crisis situation. “The key to effective communication is shared understanding...
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...Communication Strategies Communication Strategies Communication is the activity of conveying meaningful information. How that information is transmitted can come from several different means. Non-verbal, verbal, written and visual are just a few of the ways in which we communicate information to each other. As each person is different so is the way they communicate. Whether it is a gesture, hand shake, eye contact or a simple smile non-verbal communication is done with no words. This powerful way to communicate can be used by all people regardless of ability. Communicating with words is known as verbal communication. With verbal communication we must hope that the person in which we are communicating with can understand what we are saying. The tone of one’s voice can change the meaning of a statement without intention. Verbal communication is the hardest yet easiest of all communication. Written communication is that when words are in written forms. Written communication should be grammatically correct, organized and have good structure. Finally there is visual communication; this is what we can see with our eyes. Visual aids help us understand information in which we cannot otherwise understand. In healthcare today all types of communication are used to help with patients understanding of their care. As this field continues to grow, it is imperative to know the type of communication that is best for each individual as patient care is first priority. Non-Verbal...
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...Effective Communication Paper Crystal McDaniel HCS/325 Steve Fowler In today’s health care system, delivery processes involve numerous interfaces and patient handoffs among multiple health care practitioners with varying levels of educational and occupational training. During the course of a 4-day hospital stay, a patient may interact with 50 different employees, including physicians, nurses, technicians, and others. Effective clinical practice thus involves many instances where critical information must be accurately communicated. Team collaboration is essential. When health care professionals are not communicating effectively, patient safety is at risk for several reasons: lack of critical information, misinterpretation of information, unclear orders over the telephone, and overlooked changes in status. Lack of communication creates situations where medical errors can occur. These errors have the potential to cause severe injury or unexpected patient death. Medical errors, especially those caused by a failure to communicate, are a pervasive problem in todays health care organizations. (Michelle O’Daniel, M.H.A., M.S.G., director, member relations, VHA West Coast) I’ve never worked in the health care industry before so I can only give information that I’ve had heard from people, read or seen in doing research on the internet. I’ve heard that an individual will be faced with constant change in the way they communicate...
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...INTERCULTURAL COMMUNICATION IN YOUR CHOSEN FIELD Intercultural Communication - Comm. 4002-E90 In the health care setting, medical interactions require effective communication between health care providers and patients. The achievement of having effective communication; is complicated by a variety of situational factors including cultural issues. Intercultural communication is an essential component in the healthcare field. It is very unknown if the health care professionals communicate effectively with the ethnic minority patients. Not only are there language difficulties, but also cultural differences such as beliefs and understanding of the disease may result in problems in intercultural communication. (Van, Harmsen and Bruijnzeels, 2002). Communicative misunderstandings between patient and provider can lead to simple dissatisfaction, misdiagnosis, lack of any medical care, or even death. Ineffective intercultural communication can also lead to stress for health care providers, causing anxiety, being puzzled, and job dissatisfaction. Our medical staff must be trained to become competent intercultural communicators so that they can provide better care to our increasingly diverse population, and so that they become less stressed about their jobs. I don’t know about you, but I certainly would want my surgeon to be relaxed and not anxious about their job. Some recommendations that were suggested to health care workers are, that the provider should have training...
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...Identify channels for business communications • Evaluate credibility and validity of sources of information. • Develop effective arguments The information addressed within our Weekly Reflection will provide direction for effectively distinguishing between formal and informal business communication channels. In addition, Learning Team A agrees that identifying the proper business communication channel will ensure the appropriate channels are used and messages are transmitted efficiently through the communication process. Lastly, Learning Team A will also address how the weekly topics relate to our field of business. Team A: Identify channels for business communications In efforts of identifying the various channels for business communication Learning Team A was able to relate to and understand collectively the various forms of communication used within business. We all share the common fact of possessing secure employment; however, the areas of business vary from entrepreneurship, management, and the medical field. Considering our areas of employment differ with regards to the area of business in which we all specialize in, they all come down to the some of the same channels for business communication. Two primary channels of business included face to face and email communication. Within entrepreneurship, management and the medical field utilizing the benefits of face to face and email communication is most effective. In the area of patient...
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