...Marlana Wallace Performance Management Case Study - Five Coaching Power Words 06/25/13 Development, Building Relationships, Direction, Accountability and Results: What these five coaching power words mean to me. Development means to generate insights from within, develop an understanding of system dynamics, foster leadership qualities, enact immediate and lasting change, streamline and improve internal processes, promote consistent communication among global team members, identify and correct failed strategies, and develop strategic alignment between divisions to achieve broad corporate initiatives. Great leaders know that to do this in a long-term, sustainable way their number one priority must be the growth and development of their people. There is an old line that if you are not developing your people then you are becoming indispensable which means that you cannot be promoted. There are a number of ways to help your people grow and develop, including giving them new challenges and opportunities, timely and constructive feedback, formal instruction, mentoring, and coaching them for success. Each of these has its own art, with the art of coaching being often misunderstood. Coaching is not about fixing others’ weaknesses, it is about inspiring them to achieve their full potential and giving them the tools with which to do so. If you develop your people so that they can do more of the work, then there is less demand on you, and your people are helping their own careers...
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...“How to motivate employees” Abstract Positive motivation within an organization today is more important than ever to achieving success. Organizations need to understand the concept of motivation, which comes in a variety of forms such as total rewards, perks or recognition within the corporation. Motivation also leads to higher productivity, greater profits and longevity. It is very for managers to understand how to motivate employees to perform at high level. “How to Motivate Employees” Most organizations have begun to realize the importance of keeping employees motivated. When an employee enjoys their working environment, they are more prone to success within the organization. One of the main goals of a leader is to motivate his/her associates. Many organizational executives as well as scholars of organizational behavior have noticed the positive impacts of motivating and coaching. As Stone states, “As a coach, you can motivate, inspire, and encourage” (Stone, 1999, p. 31). Maslow’s Theory of Human Needs, which “recognizes that people have a range of needs, and the extent to which they will perform effectively in the workplace will be affected by the extent to which these needs are satisfied” (Nelson & Quick, 2013, p. 165). Maslow proposed five basic human needs, which consist of “Physiological needs Safety needs, Social needs, Esteem needs, and Self-actualization needs” (Nelson & Quick, 2013, p. 165). Maslow...
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...progress review, goal setting, communication, recognizing and rewarding achievement, providing feedback for better performance and implementing employee development programs. It is a continuous process, which is carried out right from the time when an employee joins an organization till the time he or she leaves . Performance management in HR is aimed at improving the overall corporate performance by enhancing individual performance within the framework of a team. It pushes for optimum performance by setting the right expectations, communicating effectively, defining clear roles, and setting achievable objectives. To enable the employees towards achievement of superior standards of work performance. Performance management is a process by which managers and employees work together to plan, monitor and review an employee’s work objectives and overall contribution to the organization. More than just an annual performance review, performance management is the continuous process of setting objectives, assessing progress and providing on-going coaching and feedback to ensure that employees are meeting their objectives and career goals. Objectives To help the employees in identifying the knowledge and skills required for performing the job efficiently as this would drive their focus towards performing the right task in the right way. Boosting the performance of the employees by encouraging employee empowerment, motivation and implementation of an effective reward mechanism. ...
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...Leadership Communication Skills Assessment Read through the list of skills and for each one check off your present capability in the chart below. Excel = You have mastered this skill and are excellent in it. Competent = You are competent in this skill but could polish it some. ✓ Need to Develop = This is a skill you need to develop further. | | | |Need to | |Area and Skill |Excel |Competent |Develop | |Part 1 – Assessment of the Core Abilities | |Audience Analysis and Strategy | | | | |Analyzing the context for communication | | | | |Analyzing audiences | | | | |Tailoring messages to different audiences | | | | |Selecting the most effective medium (channel) | | | | |Developing a complete communication strategy ...
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...organization’s training needs through the process of gathering and interpreting data for identifying areas for personal and organizational performance improvement. The challenge is to obtain complete and accurate training needs analysis data. It can identify and determine the solution of training for the employees within the organizations’ goals and objectives (Noe, 2013). An effective training needs analysis should also meet the employees’ job competency requirement needs by answering who, what when, and why as well as how. An effective performance management program is concerned with both effective employees and an equally effective organization. Performance management system is the process of motivating employees through setting goals, measuring programs, giving feedback, coaching for improved performance, and rewarding achievements (Phillips & Gully, 2012). The implementation of a positive performance management system program can promote an organizations’ strategic plan effectiveness. Once a performance management system is implemented, it will allow for manager and supervisors to foster open communication with their employees. This openness will result in a positive and productive working environment and conditions where all employees feel some value and respect as individuals and as a team. Job competency profile should be provided to each employee as well as discussed with understanding and knowledge (Denby, 2010). Managers, supervisors and employees should mutually agree...
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...Demonstrations methods Demonstration involves showing by reason or proof, explaining or making clear by use of examples or experiments. Put more simply, demonstration means 'to clearly show'.In teaching or training through demonstration, students or employees are set up to potentially conceptualize class material more effectively as shown in a study which specifically focuses on chemistry demonstrations presented by teachers.Demonstrations often occur when trainee have a hard time connecting theories to actual practice or when trainee or employee are unable to understand application of theories. # the demonstration method shows how to do something or how something works. # demonstration involves showing by reason or proof explaining or making clear by use of examples or experiment. #this method is visual display of how something works or how to do something. As an example ,trainers show the trainees how to perform or how to do the task of the job.in order to be more specific demonstration should bebe accompanied by the discussion or lecture method # when the trainer has the audience actually perform a task by showing and explaining how to do it, tthis is called at demonstration # during demonstration the audience is encouraged to ask questions and request assistance as they try to do the task by themselves strength of demonstrations #students can learn from watching your step by step demonstrations and hearing your thinking process # demonstrations engage tthe students...
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...Foundation Design: Coaching and Mentoring Introduction Organisations are increasingly evolving quicker due to globalisation and advances in industries and technology. These events have made market environments progressively more competitive and have changed the economic climate in which organisations operate. Unfortunately some organisations have had to implement restructures and reductions in workforce to ensure survival. Foundation Design are one of these organisations whose company size has gone from 1,513 employees to 780 employees. During the restructure of the organisation the Chief Executive Officer (CEO) identified that changes were required to its leadership profile and coaching and mentoring programmes. These changes were made to embed new skills and behaviours and support cultural change within the organisation. Why Coaching and Mentoring? Foundation Design are making steps to move towards a learning organisation, one that recognises the benefits in developing its employees, as individuals and teams. Learning is also seen as a step in the facilitation of behavioural change. The ‘Learning organisation’ was developed by Peter Senge (1990) and supported the need for learning and development of workforces, coaching is one way of making these developments. Coaching can support learning which is taking place through Leadership training and can assist in bridging the knowing-doing gap, by encouraging action to be taken. Coaching is ‘the facilitation of...
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...Healthcare Communication Healthcare Communication In any organization whether it is the health care field or not effective communication is key to most success in any aspect of management. As a manager it is important to have a good relationship with employees, because their feedback and problem solving abilities are important to know and it is a very useful resource to a mangers ability to make the business run smoothly and efficiently. Effective communication in health care contains information sharing and including employees in articulating solutions to problems. Through having effective communication health care organizations can reduce revenue, escalade productivity, and improve the environment of the office. Presently many methods are accessible to use to improve the information sharing and problem-solving skills midst the employees of an organization. Information technology has also had a constructive effect on stimulating these things. Effective communication is important in every organization, especially in the health care industry and can be attained through executing new techniques to promote information sharing and problem solving skills(Victorian Government, 2010).. In my mother’s most recent place of work, and where I volunteer at times only one technique had been endeavored to promote sharing information and ideas. This technique was periodical scheduled meetings. Throughout the meetings every piece of the job was deliberated plus areas that needed...
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...methodologies and approaches to strategic planning, organization design, leadership development, change management, performance management, coaching, diversity, team building, and work/life balance." Core values • Underlying Organization Development are humanistic values articulated the humanistic values of OD as follows: • Providing opportunities for people to function as human beings rather than as resources in the productive process. • Providing opportunities for each organization member, as well as for the organization itself, to develop to their full potential. • Seeking to increase the effectiveness of the organization in terms of all of its goals. • Attempting to create an environment in which it is possible to find exciting and challenging work. • Providing opportunities for people in organizations to influence the way in which they relate to work, the organization, and the environment. • Treating each human being as a person with a complex set of needs, all of which are important to their work and their life Objectives of OD are: • To increase the level of inter-personal trust among employees. • To increase employees' level of satisfaction and commitment. • To confront problems instead of neglecting them. • To effectively manage conflict. • To increase cooperation and collaboration among the employees. • To increase the organization's problem solving. • To put in place processes that will help improve...
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...organisational success. Explain how the concept can and should be applied. Explain how it is possible to lead continuous improvement systems and processes encouraging employees to: - participate in decision making processes - assume responsibility - exercise initiative Explain how you will conduct an information session to communicate an organisation's continuous improvement process to employees. Explain how you would identify and address sustainability requirements in light of continuous improvement Explain how you would facilitate mentoring and coaching sessions to help workers take part in the organisation's continuous improvement process. Outline how you, as an organisational leader, would gather information about continuous improvement needs and would contribute to and implement continuous improvement initiatives. Draft a memo to employees providing information about changes to plans and operations, the outcomes of continuous improvement efforts. Lastly, also consider customer service and feedback from customers that might contribute to identification of improvement opportunities. Include reference to the impact of change on individuals and groups within an organisation, risk assessment, risk management and techniques for successfully managing the different types of change. What actions would you take to ensure that employees in the organisation understood the need for improvement and were able to cope with the accompanying changes? In your report use examples or scenarios...
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...Early on in researching what type of leadership style I possessed, I concluded that I was a transformational leader because of my well rounded and easily approachable style of management. However, through the scope of learning in this class and my continued investigation of my leadership “self,” I refined my leadership style as more of a coaching/participative style. As a coaching leader I’ve attempted to tie together career aspirations and personal goals of my employees. I take a personal interest in wanting them to succeed and provide hands on instruction help make sure they understand what is being required of them (Money-Zine, 2013). Giving continued feedback on performance, delegating authority, and offering collaborative challenges to retain interest are part of my leadership style. My democratic leadership style is also called the participative style. It is this style that helps me encourage my team mates to become active in the collaborative challenges I mentioned before. I try to keep my employees informed about everything that affects their work and shares decision making and problem solving responsibilities. This particular style compliments coaching as it requires me to be a coach who has the final say, but gathers information from staff members before making a decision. My style of leadership can be very successful; however, I must be careful not to overload my team mates and to make sure they are prepared to handle the different challenges offered to them (Changing...
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...Section B Coaching and Mentoring, Challenges for coaching and mentoring in supporting organization change. Coaching is task oriented. The focus in on concrete issues, such as managing more effectively, speaking more articulately, and learning how to think strategically. This requires a content expert (coach) who is capable of teaching the coachee how to develop these skills. Mentoring is relationship oriented. It seeks to provide a safe environment where the mentoree shares whatever issues affect his or her professional and personal success. Although specific learning goals or competencies may be used as basis for creating the relationship, its focus goes beyond these areas to include things, such as work/life balance, self-confidence, and self-perception, and how the personal influences the professional. Coaching is short term. A coach can successfully be involved with a coachee for a short period of time, maybe even just a few sessions. The coaching lasts for as long as is needed, depending on the purpose of the coaching relationship. Mentoring is always long term. Mentoring, to be successful, requires time in which both partners can learn about one another and build a climate of trust that creates an environment in which the mentoree can feel secure in sharing the real issues that impact his or her success. Successful mentoring relationships last nine months to a year. Coaching is performance driven. The purpose of coaching is to improve the individual’s performance...
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...Student Name: Student ID: Group: n/a Date: 29/10/13 Assessment Coding Assessment of this program of study is based on competency based principles. S = Satisfactory NS = Not Satisfactory Students who fail to perform satisfactorily for the assessment in the prescribed date may be assessed as ‘not satisfactory’. You are required to be assessed as ‘Satisfactory’ on completion of Assessments assigned by your assessor for this unit of competency. Re-assessment Any re-assessment is conducted as soon as practicable after you have been informed of the requirement to be re-assessed and have been given the opportunity to be re-trained and assimilate the training. You are re-assessed in only the areas assessed NS. It is at the assessor/s discretion to re-assess the entire assessment should it be demonstrated an overall understanding of this unit has not been achieved. Students that are assessed “satisfactory” after re-assessment of areas deemed NS will achieve competency for this assignment. |I acknowledge the assessment process has been explained and agree to undertake assessment. I am aware of Careers Australia’s appeals | |process, should the need arise. I also understand that I must be assessed as ‘satisfactory’ in all parts of the assessment to gain a | |competent result for this unit of competency. I declare that the work contained in this assessment is my own, except where acknowledgement of| |sources is made...
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...de-monopolized. Today it has more than 100 employees, and its function is to work as an allying point of all the necessary information that needs to be shared between the health care and the pharmacies. Its main focus is on electronic prescriptions, since over 80% of all prescriptions are electronic. X is 62 years old, has a degree in pharmacy and started out as a product specialist at the former government owned pharmacy, Apoteket AB. There she gained experience as a project manager and she later became an executive. When Apotekens Service opened up in March 2009, she was an obvious choice for being one of the new executives there, since she had previous leadership experiences and since she was well respected and appreciated. Today, she is responsible for 24 employees and her main work tasks are to council and coach them. Key learning about leadership For X, leadership is about coaching people, rather than controlling them. She only wants to make it easy for her employees to complete their tasks, not give them a solution on all the problems they will encounter. She finds it important that all employees feel engaged, since they are the ones who will lead the work forward, and she wants them to have their own personal goals and continuously give suggestions on organizational improvements. According to X herself, the main characteristics that qualify her as a leader, are her communication skills, her personal integrity and her strong drive for coaching people. As a leader, she does...
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...organizational efficiency and effectiveness (p.192). According to Hellriegel and Slocum, Goal setting is set up with motivational aspects which motivates the individuals 1) Directing one’s attention 2) Regulating one’s effort 3) Increasing one’s persistence 4) Encouraging the development goal-attainment which lead to task performance (p.193). According to Case: Diversity Competency, (HR) executives at Allstate Corporation, has found that its diversity strategy has become one of the company’s most important competitive weapons. The company’s vision is stated, “Diversity in Allstate’s strategy for leveraging difference in order to create a competitive advantage” (p.215). Allstate’s Strategy has two major points: internal focus and external focus. According to James DeVries, senior vice president of (HR) 1) Internal focus is about “unlocking the potential for excellence in all workers by providing them the tools, resources, and opportunity to succeed” 2) External focus is about making certain that the workforce matches the experiences, backgrounds, and sensitivities of the market it serves (p.215). Allstate, in opinion, has an effective goal setting program. What they have done was focus on diversity awareness through education and training. They focus on what was mention before tools, resources, and opportunity to succeed along with matching experiences, backgrounds and...
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