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Ethics & Credibility

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Communication Process

Complete the following table.

• Review the steps of the communication model on in Ch. 2 of Business Communication. See Figure 2.1. • Identify one personal or business communication scenario. • Describe each step of that communication using your personal or business scenario. Use detailed paragraphs in the boxes provided.

|Steps of communication model |Personal or business scenario |
|Sender has an idea. |An accident occurred at work where one of my employees was lifting some heavy boxes |
| |and stacking them on a pallet without a back brace and injured his back. Due to this |
| |accident I needed to come up with a plan. After talking to my employees I decided to|
| |order back braces for everyone in the plant who lifts boxes. This will allow the to be|
| |able to lift without putting extra strain on there backs. |
|Sender encodes the idea in a message. |I had to write an accident report and what I plan on doing and and adding personal |
| |protective gear (PPE) in plant terms. |
|Sender produces the message in a medium. |I set up a safety meeting with the safety manager, plant manager and owner to discuss |
| |what I wanted to do. |
| Sender transmits message through a channel. |I created the meeting using personal emails and seeing when was the best date, time |

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