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Human Factors and Work Performance

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Submitted By mithun220
Words 1957
Pages 8
Leadership for Quality, Effectiveness and Safety in Health Care
Unit Number: 400777
First Assignment: Critical Appraisal

Student’s Name: Mithun Pathakamuri
Student ID: 18225163
Unit Coordinator: Dr. Jan Sayers

Human factors include organisational, environmental and job factors, and human and individual characteristics. These factors influence the behaviour at work which can influence people’s health and safety (Human Factors in Patient Safety Review of Topics and Tools, 2009). Work performance determines the quality and quantity of work expected from each employee. Acknowledgement of the relationship between human factors, work performance, patient safety and quality in healthcare can promote a positive work environment. This essay mainly focuses on human factors and work performance and the relationship between these and quality and safety in healthcare. The focus is on the issues related to safety of the patients rather than health workers even though they also suffer with injuries. It is explained in detail with illustrations as to how communication system and proactive personality of health care workers is going to result in better patient outcomes.
There are various human factors that can influence the behavior at work. Communication is said to be an important factor among them that can influence work performance and it is very essential to deliver high quality and safe work. It plays a very significant role in development of trust within an organisation. Communication is basically two types in an organisation. It is one-way and two-way communication. One-way is just written instructions being given whereas in a two-way, it even receives feedback from other side which allows both the sender and receiver to exchange their views which ultimately results in better performance. This bridges the communication gap and minimizes the misunderstandings

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