...CO2520 Analysis 3.1 Identifying Written Communication Styles In the first example Bennie Yakos was inappropriate for asking when he will be hired. Yakos was wrong for assuming that he already has the job after just recently completing an interview, knowing that this is clearly a thank you letter for just getting the interview. With the second example, the student clearly has just created an excuse on to why he couldn’t have study. By using an excuse it doesn’t necessary means that a person is taking the blame or the fault but trying to persuade the opinion. While in the third example, John has generated an email to his team to inform them of a meeting taking place the next day. Depending on when the email was sent, some of the team member will not have a lot of reaction time to comply with the time hack of the meeting. Someone could have been away from their desk and miss out on the email. Some of the positive aspects in the letter was that he thank Mr. Gentry for the opportunity for interviewing for his company. Also he stated that he was impressed with the company mission and the package that is associated with the hired position. In the email John took the time out to let everyone know the time and place of the meeting. He let everyone know the topic of the meeting and how long it will take in his opinion to discuss all the topics. In the first example Yakos could have kept the letter short and straight to the point. Just by stating his appreciation for the interview...
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...Communication Outcome 1: Written Communication (Reading) [HIGHER] Part 1: Part 2: Part 3: Part 4: Part 5: Part 6: Part 7: Part 8: Part 9: Part 10: Part 11: Appendix Appendix Introduction to the section Assessment information for this section Reading complex texts Defining the writer’s purpose Identifying the source of a text Identifying the target audience Summarising texts Identifying the writer’s attitude Evaluating a written communication Summary of this Study Section Answers to SAQs A B 3 7 9 13 19 31 37 45 49 55 63 69 70 Acknowledgements Grateful thanks are given for permission to use the following copyright materials. ‘Excluded by the system’ © The Sunday Times 7/5/2000 (http://www.sunday-times.co.uk/) ‘Fair Trade spotlight falls on pricey CDs’ © Adam Sherwin/The Times 10/2/2001 ‘Fan moves 5,000 miles to be nearer Man U’ © John Mahoney/Daily Star 12/2/2001 ‘Man or Mouse’ © Daily Star 12/2/2001 ‘Pay per view TV at the Beeb’ © George Cole/Computer Buyer November 2000 ‘Improving the hell holes’ © The Guardian (leader) 7/2/2001 ‘How to pay for a free lunch’ Ian Burley/Personal Computer World March 2001 ‘A leopard can't rebrand its spots’ © Charlie Fletcher/Scotland on Sunday 4/3/2001 ‘He loves me! He thinks I’m an old Land Rover’ © Sue Hepworth/The Times (Weekend Supplement) 10/2/2001. Illustration © Maria Colino. ‘A ruined life given heroic status’ Kirsty Scott/The Herald 5/5/1999 Every attempt has been made to contact copyright owners. Learning and Teaching Scotland apologise...
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...Top 10 Valued Workplace Skills include communication, organizational, computer, interpersonal, analytical, leadership, problemsolving, time management, mathematical and professional skills. Communication • Negotiating; bargaining; persuading; debating issues without being unpleasant or abrasive to others • Greeting people; representing others to the public; selling; demonstrating products or services • Courteous telephone skills • Reporting; conveying information; explaining issues or procedures • Listening effectively • Interviewing; drawing out others' views; probing for information • Demonstrating skills in the use of language, grammar and punctuation • Expressing ideas in written form; editing; revising; preparing concise and logically written materials • Organizing and presenting ideas effectively for both formal and spontaneous speeches • Participating in group discussions Organizational • Identifying tasks to be accomplished • Pulling elements together in an orderly, functional, and structured whole • Facilitating discussions on program planning processes • Facilitating brainstorming activities • Giving constructive feedback on others' work • Prioritizing tasks; getting most important work done first Computer • Identifying and using appropriate software • Identifying, analyzing, and solving hardware or technical difficulties • Teaching others to use computer programs • Understanding different application programs • Using HTML and other web design tools ...
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...CPA Program The Practical Experience Guide EVE CHENG CPA SENIOR ANALYST BHP BILLITON Contents Practical experience requirement How to identify if your role is relevant Where do you fit? What skills areas do you need to demonstrate? Your mentoring relationship How to record your experience in the logbook The skills guide Personal effectiveness skills Leadership skills Business skills Technical skills 3 4 6 7 8 10 11 12 13 14 15 MICHELLE ROACH CPA 2 Practical experience requirement Did you know? Our studies show that members consistently perform better in their segments when they are enrolled in the practical experience requirement The practical experience requirement of the CPA Program gives you the opportunity to use the knowledge and skills gained in your education and apply them in your workplace. Combining your education with mentored practical experience will give you the opportunity to develop and demonstrate highly sought after technical and soft-skills that will benefit your entire career. Starting your practical experience requirement means that you are one step closer to your goal of becoming a CPA. CPA Australia recommends that you start the practical experience requirement and the professional level segments at the same time, if you are employed in a relevant role. What are the requirements? • complete a minimum of three years of relevant full-time or equivalent part-time work experience • demonstrate competence in 16 personal effectiveness...
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...Leadership Communication Skills Assessment Read through the list of skills and for each one check off your present capability in the chart below. Excel = You have mastered this skill and are excellent in it. Competent = You are competent in this skill but could polish it some. ✓ Need to Develop = This is a skill you need to develop further. | | | |Need to | |Area and Skill |Excel |Competent |Develop | |Part 1 – Assessment of the Core Abilities | |Audience Analysis and Strategy | | | | |Analyzing the context for communication | | | | |Analyzing audiences | | | | |Tailoring messages to different audiences | | | | |Selecting the most effective medium (channel) | | | | |Developing a complete communication strategy ...
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...(Consumer Insights) and Marketing Communications Internships Cochlear Asia Pacific is headquartered in Sydney, Australia. The fastest growing region of Cochlear Limited, Cochlear Asia Pacific has a direct market presence in Japan, Korea, India, China, Singapore and Australia/NZ and has 80 employees based in Australia. Working closely with the Cochlear team, there are a variety of internship opportunities available for Macquarie University students. Finance Internship (1 – 2 positions) Cochlear is looking for finance interns to work on a current project under the Finance Manager and closely alongside the Marketing and Logistics team. This specific project will involve analysis and reporting and is a discrete activity that will be of use to the broader organisation in the long-term. The successful students will have: Finance knowledge Previous experience in a work environment Good interpersonal, verbal and written communications skills Previous experience with systems Be a second or third year Finance student Intermediate knowledge of the Microsoft Office Suite (Excel, PowerPoint, Word etc.) Human Resources Internship – Employee Engagement Analysis Project (2 positions) This project will contribute to a broader project on employee engagement at Cochlear Asia Pacific. Task will include: Analysing data from an employee engagement survey recently conducted (e.g. data on age brackets, tenure, function groups, etc.) Identifying what is driving employee engagement...
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...4DEP F3203A (HR) CIPD Assessment Activity Template |Title of unit/s |Developing Yourself as an Effective Human Resources Practitioner | |Unit No/s |4DEP (HR) | |Level |Foundation | |Credit value |4 | |Assessment method |Written, Discussion | |Learning outcomes: | |1. Understand the knowledge, skills and behaviours required to be an effective HR practitioner. | |2. Know how to deliver timely and effective HR services to meet users’ needs. | |3. Be able to reflect on own practice and development needs and maintain a plan for personal | |development. | |All activities should be completed ...
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...Subsidiary Diploma in IT | Unit 1 - Communication and Employability Skills for IT | Learner name | Assessor name | | Jenni Coles | Date issued | Hand in deadline | Submitted on | 25 September 2014 | 10 October 2014 | | Assignment title | Part B – Promoting communication and employability skills | In this assessment you will have opportunities to provide evidence against the following criteria: | Criteria reference | To achieve the criteria the evidence must show that the learner is able to: | | Task no. | | Evidence | P2 | Explain the principles of effective communication | | 2 | | Automated presentation | P3M1 | Discuss potential barriers to effective communicationExplain mechanisms that can reduce the impact of communication barriers | | 3 | | Series of posters | Learner declaration | I certify that the work submitted for this assignment is my own. I have clearly referenced any sources used in the work. I understand that false declaration is a form of malpractice.Learner signature: Date: | Assignment brief – QCF BTEC Assignment brief Qualification | BTEC National Subsidiary Diploma in IT | Unit number and title | Unit 1 - Communication and Employability Skills for IT | Assessor name | Jenni Coles | Date issued | 29 September 2014 | Hand in deadline | 10 October 2014 | | Assignment title | Part B – Promoting communication and employability skills | Purpose...
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...A sample written hazard communication plan The management of [this workplace] is committed to preventing accidents and ensuring the safety and health of our employees. We will comply with all applicable federal and state health and safety rules and provide a safe, healthful environment for all our employees. This written hazard communication plan is available at the following location for review by all employees: [Location name]. Identifying hazardous chemicals A list is attached to this plan that identifies all hazardous chemicals with a potential for employee exposure at this workplace. [Attach list]. Detailed information about the physical, health, and other hazards of each chemical is included in a Safety Data Sheet (SDS); the product identifier for each chemical on the list matches and can be easily cross-referenced with the product identifier on its label and on its Safety Data Sheet. Identifying containers of hazardous chemicals All hazardous chemical containers used at this workplace will either the original manufacturer’s label --that includes a product identifier, an appropriate signal word, hazard statement(s), pictogram(s), precautionary statement(s) and the name, address, and telephone number of the chemical manufacturer, importer, or other responsible party -- OR a label with the appropriate label elements just described; OR workplace labeling that includes the product identifier and words, pictures, symbols, or combination that provide at least general...
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...• briefly summarise the HRPM (i.e. the 2 core professional areas, the specialist professional areas, the bands and the behaviours) • comment on the activities and knowledge specified within any 1 professional area, at either band 1 or band 2, identifying those you consider most essential to your own (or other identified) HR role. Activity 2 With reference to your own (or other identified) HR role, outline how an HR practitioner should ensure the services they provide are timely and effective. You should include: • understanding customer needs (include examples of 3 different customers and 1 need for each, and explain how you would prioritise conflicting needs) • effective communication (include examples of 3 different communication methods and the advantages and disadvantages of each) • effective service delivery (include: delivering service on time, delivering service on budget, dealing with difficult customers, handling and resolving complaints) Activity 3 (Note: The CIPD Associate Membership Criteria can be downloaded at http://www.cipd.co.uk/Membership/transformingmembership/New-membership-criteria/about-associate-member.htm) • Undertake a self-assessment against the CIPD Associate Membership criteria, identifying any areas you need to develop in order to meet them. • Using a template, such as...
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...It will further assist in identifying writing weaknesses of GSC employees and thus make writing communication done on the job effective. There are several types of writings done on the job by myself and colleagues here at GSC. All our writings can be classified into formal writings (which are used for both official and record purposes) and, informal writings (used in exchanging personal mails and views of employees.). Formal writings done by employees of GSC on the job include memorandums, emails, policies (also called plan documents), business proposals, questionnaires, company statements, queries, etc. Non-official or informal writings include emails, opinion polls, suggestions, etc. Certain features of a written communication I receive on the job makes me read, understand, remember and act on it. We can classify these as characteristics of a good writing or essentials of a written document. For example, the context of the writing must not only be factual, but must include a clear subject line. It certainly must be practical and not extraneous in nature. For better understanding of the context, it must be clear, condensed and include signposting. I also react positively to a writing that is properly organized and includes information which is both persuasive and conversational in nature. Writing that lacks any of these simple characteristics is definitely a poorly written document and thus not professional. While reading written communications from employees, I observed...
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...LANGUAGE CENTRE UNIVERSITY OF NAMIBIA 2012 - 2016 COURSE TITLE: ENGLISH FOR GENERAL COMMUNICATION CURSE CODE: ULEG 2410 NQF LEVEL: 4 NOTIONAL HOURS: 160 CONTACT HOURS: 112 CREDITS: 16 PRE-REQUISITE: D IN ENGLISH AT NSSC/Equivalent OPTIONS: COMPULSORY SEMESTER OFFERED: FIRST AND SECOND (YEAR COURSE) Course Aims: This course aims to: * Cater for the language needs of the students, who are enrolled for Diploma programmes, and those who are deemed academically fit to enroll for Degree course but have obtained a D in English. * Emphasis on both grammatical rules and the four communicative skills, namely reading, writing, listening and speaking. The students will be faced with the task of studying in a new academic environment and in a language, which may not be their first language or language of instruction. * Serve as an introduction to university, where styles of teaching and learning differ from those at secondary schools as they place more responsibility on the student. * Focus on the skills which the students might need throughout their academic career and beyond. Exit learning outcomes By the end of this course, students should have developed the ability to express themselves fluently and accurately in spoken and written English in the context of university studies and the work environment, by: * Demonstrating understanding of language in print * Knowing how to use a dictionary for vocabulary...
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...The main purpose of the meeting is to discuss the project initiation plan and its future scope. Please bring any relevant data you have. You may need to make copies prior to the meeting so that all of us have something for reference. I suggest also that you take the time to make a list of any questions or comments you wish to make during the meeting. Such a list will ensure a more efficient and effective discussion. Please make every effort to attend. I look forward to seeing you at our meeting. Regards, John CO2520: Module 3 Developing Effective Human Communication Skills Analysis 3.1 Identifying Written Communication Styles Based on the written examples given, answer the following questions: What issues have you found in the written examples that violate the professional and ethical standards of communication? Communication research takes many forms, but there are ethical principles that apply to a communication researcher, no matter what form of research is utilized. The ethics of social scientific research has received attention from other scholarly societies, because those studies rely most heavily on the interaction between researcher and person being researched. Of...
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...Project Time Management | | | | 4. Project Cost Management | | | | 5. Project Quality Management | | | | 6. Project Human Resource Management | | | | 7. Project Communications Management | | | | 8. Project Risk Management | | | | 9. Project Procurement Management | | | | 10. Other Matters | | | | PROJECT MANAGEMENT KNOWLEDGE AREAS Knowledge areas provide for a comprehensive checklist. PROJECT INTEGRATION MANAGEMENT A subset of project management that includes the processes required to ensure that the various elements of the project are properly coordinated. It consists of: * Project plan development—integrating and coordinating all project plans to create a consistent, coherent document. * Project plan execution—carrying out the project plan by performing the activities included therein. * Integrated change control—coordinating changes across the entire project. PROJECT SCOPE MANAGEMENT A subset of project management that includes the processes required to ensure that the project includes all the work required, and only the work required, to complete the project successfully. It consists of: * Initiation—authorizing the project or phase. * Scope planning—developing a written scope statement as the basis for future project decisions. * Scope definition—subdividing the major project...
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...company but, like other companies, they must learn when and how to implement change effectively 9. Select the most appropriate channels to communicate the change to the employees, and explain why you selected these channels. Communication Plan Communications is vital when trying to raise the level of understanding in Riordan Manufacturing during implementation of a change. To deliver information regarding the change effectively it is essential to use multiple platforms or media resources to communicate the same message, and determine who will communicate the Riordan Manufacturing need for change. President and CEO, Dr. Michael Riordan, is the most effective communicator- employees need to hear about upcoming changes from their direct supervisor. One of the biggest concerns will be developing written messages that will define organizational values and principles, and set the expectation for the employees to accomplish the proposed strategies, meet expectations, and achieve organizational goals. The messages should explain the nature of the upcoming change, the process of the change, the role every employee, and department, or team will play in implementation of this change. Appropriate Channels The next step will be identifying the communication channels. The company operates in...
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