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Ineffective Communication

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Submitted By kenurse
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Communication is a major component of the nursing profession. A problem that is common in the facility where I work is ineffective communication in the workplace. Ineffective communication in the nursing profession could potentially have a negative effect on nurses as well as the patients that are cared for on a daily basis. One example of ineffective communication that often comes to mind is in giving report from one unit to another. It is imperative to give a clear, concise report on your patient to others that may be involved in their care. So many times, when a patient is being transferred, report is called and given to one nurse. Many times the nurse who receives the report may not even be the nurse who will be caring for the patient. When this occurs, it is extremely easy for orders to be misunderstood, important parts of the patient’s history to be missed and allergies that are miscommunicated. Each of these points could end in a potentially life threatening situation for the patient. Ineffective communication can easily be contributed to by the workload of the nurses and physicians, the lack of time a nurse has to do his or her job and interruptions during the course of the shift. When these specific factors arise, the communication between physician and nurse as well as between nurse and patient begins to be burdened. When communication is burdened, patients ultimately lose. Certain orders do not get ordered, certain medications are not given, and patient requests are “lost” along the way to the nurse. Patient satisfaction and quality of care begins to diminish when these aspects get neglected. Therapeutic communication could improve nurse-patient and nurse-nurse communication in the midst of an extremely busy shift. The following are components of therapeutic communication: asking open questions, listening and noticing nonverbal behavior,

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