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Innovators

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Adam Miller MBA 6008 Unit 2 Assignment 1 January, 26 2015

\ The Transformation : To understand the reasoning for transforming of HCL, we must first outline the environment that made the transformation necessary. There were several global trends that influenced the need for Nayar to create a more innovative organization. According to Nayar, when he was appointed to be CEO, the company's revenues were growing by about 30% a year and were some 765 million, which on the surface would be great however, it was losing market share and their competitors were growing at 10% or 20% faster rate each year, not to mention, the IT services industry was changing rapidly. “Customers didn't want to work with an undifferentiated service provider that offered discrete services; they wanted long-term partners that would provide end-to-end services”.(Nayar, 2010) Disruptive innovation: Nayar understood, in order to make the change he would have to convince not only the board, executives and managers but, the frontline employees as well. How would he accomplish this? Nayar described it in two parts point A (acknowledgement) and point B (Identifying). Point A, He began asking questions of the senior managers about company position in the market and what the company's current position was. He stated some believed the company was not in trouble, they believed history told the story, some believe that

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