...INTRODUCTION This essay begins with a brief description of the Manager interviewed and his work. Thereafter, the utilisation of Mintzbergs Management Roles (in particular, Interpersonal Roles) by the Manager will be discussed. Analysis of the relevance of the Organisational Behaviour Approach will then be done using Maslows Hierearchy of Needs Theory and McGregors Theory X and Y, linked to Katz’s Management Skills. The essay concludes that the Manager makes use of Mintzbergs Interpersonal Roles AND Katz’z Management Skills in his work – with greater use of the Leader Role and Human Skills respectively. This evaluation of the management theories in relation to the manager’s work is supported and analyzed using texts from academic books and journals. DESCRIPTION OF THE MANAGER AND IDENTIFICATION OF HIS WORK A Manager is a person ‘responsible for working with and through others to achieve objectives by influencing people and systems in a changing environment’ (Bloisi, Cook and Hunsaker, 2003, p.50). The Manager interviewed in this study, Mr. R, is a Middle Manager (Manager - Student Community Services) of a private Australian-based Multinational Organization (Monash University Sunway Campus) in the Service sector. The Organisation currently employs over 100 people and was founded in 1998. Mr. R plays a significant role in the Administrative department and he finds the job enjoyable and challenging. Manager R is responsible for managing all important aspects of the Student...
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...is somewhat a nightmare for most employers. I was a retail manager for an optical chain (LensCrafters) in the state of Michigan for two years. My general manager despised conducting interviews merely because she felt the interviewing process was daunting, people are not always what they appear to be after hiring them, and she believed that she was too intimidating. However, I found the hiring process not to be daunting, a nightmare or an unpleasant situation at all. Better, yet, searching for the best hire to work for your business is rather simple. Before I took the job as the retail manager for LensCrafters at their Dearborn Michigan location, I attended a...
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...United Kingdom Abstract The first part of a larger study into organisations’ use of structured interviewing techniques. Discusses reasons for continued popularity of interviewing in selection, despite its shortcomings. Considers the use of two structured interviewing techniques to improve selection: behavioural and situational questioning. Presents the findings of a large scale survey of UK organisations’ use of these techniques. The use of structured interviewing is rapidly increasing and is used by all sizes of organisation. Behavioural interviewing is being used more than situational interviewing, and many respondents use both techniques. Structured techniques are most commonly used for management posts. Discusses links with competency based HRM and roles of line managers and HR specialists in selection. Areas for further research are outlined. Introduction Interviewing is still the most commonly used method of selection in employment, in spite of the fact that many studies have shown it to be a very flawed technique. Given the preference of managers and human resource practitioners for interviewing, structured interviewing techniques have been suggested as a means of improving validity. Much of the research into these interviewing techniques is experimental in nature, and the aim of the present study was to identify and explore the use of two particular structured interviewing techniques by various organisations in the UK. This is seen as the first stage of a larger study...
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...The interviewing process can be nerve wrecking for both parties. It is very important for both the recruiter and the candidate to make a good first impression. The interview is the first chance the candidate gets to prove to the prospective employer that they are capable in preforming whatever the job entails. It is also crucial for the recruiter to make an outlasting impression on the candidate applying, they are the first face that the candidate will see from the company. It is very imperative for both parties to avoid any potential embarrassment by being well prepared. There are many “do’s” and “don’ts” when it comes to the interviewing process and in this specific scenario, it was overloaded in mainly don’ts. I was surprised at the utter unpreparedness of the interviewer in this situation. In conducting a successful interview, it is crucial to have as much information as possible. Being well prepared not only gives the candidate a chance to shine in the interviewing process but it also shines a positive light on the company. knowing that you are well prepared for the interview instantly makes the candidate more relaxed and confident. It...
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...analysis. This report will apply to all Domestic Assistants across Healthcare home and hospital settings. 2- Findings Job analyzing is a process for collecting information about work performed and environment it takes place in, what is the purpose of the job. It identifies the knowledge, skills, abilities and personal competencies people need to perform their work well. From many methods of conducting job analysis, for this process Ive chosen examining documents (incl. job description, person spec, any other job related records), Interviewing job holder, and interviewing line manager. Each one of those methods has got its advantages and disadvantages. While examining documents like job description, gives you precise information about responsibilities of job holder, it doesn’t tell you how work is carried out, and there may be some responsibilities that are not included in job description. That is why I have chosen next method, which is interviewing the job holder. Mental health environment can change on a daily basis, so it is important that our domestic assistants have good knowledge of health and safety policies and procedures as well as be...
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...given their two-week notice or quit. Many of these employees have been with Magic Grafix for less than six months. Although this is a successful organization right now, they will not stay on top without replacing this employee with new employees who can do the job. Once the right employees are selected the positions, the organization must offer their employees compensation so they can keep them. This paper will cover how Magic Grafix evaluates and manages their employees. Appropriate Interviewing Techniques Thirty percent of the newly hired employees quit before their six month mark due to lack of compensation. For example, the compensation package was not enough to keep the employee interest and the performance management skill were not up to par. Although these examples played a part in the employees leaving, they were not the main reason. The selection of the employees and placement in their position played the most important part in the employees leaving. Magic Grafix interviewing techniques were not appropriate for the type of hiring that they were doing so many of the new employees were placed in a position that did not fit them. The organization used external and internal recruitment strategies to hire and place employees. The internal processes consist of promoting current employees based on their knowledge, skills, and abilities. The external recruitment strategies recruited new candidates through newspaper advertisement,...
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...XMGT/216 Managers are generally responsible for staffing employees, ensuring that the employees get proper training and providing leadership to those employees as well. Managers are faced with ethical issues on a daily basis, whether it is with employees or the decisions they have to make. In my experience as a manager I have had to make tough decisions regarding attendance, and disciplinary action. As a manager, I have to base my decisions on what is right. Often there are employees that come to work late, or may not perform as they should. It is my job to document these things as well as take corrective action. Although there are times when circumstances prevent employees from coming to work on time, I have to do what is right and document every occurrence. I stay away from making exceptions because if you do it for one employee then you should do it for every employee. As a manager I have an ethical responsibility when it comes to interviewing and hiring to fill business needs. It is important that every potential employee is given the same opportunity, and that decisions are not made based on race, religion, or sex. This is an extremely difficult aspect of management, because it requires you to be careful. There has been several times where I have interviewed two candidates with equal qualifications but of different races. Instead of making the decision alone, I generally get a peer’s opinion so that I don’t seem like I am favoring one over the other. Managers have...
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...HIRING AN ASSISTANT MANAGER Gloria Howell OMM618Human Resource Management Professor Lora Reed February 17, 2014 Hiring an Assistant Manager; An HR perspective on hiring and job analysis Individuals think that hiring is an easy thing, until the opportunity to do so is presented as a Senior Manager for Vision Adult Day Center; the center needed an Assistant Manager. Those who work in the field of human resources know firsthand the challenges in creating a job description, recruiting, interviewing, testing, hiring, training and developing employees. It seems the HR process is never fully complete and it is through a job experience as a Senior Manager and through research of human resource theories and topics that fully examine the challenges in doing so. This paper is a theory of what would happen when hiring a replacement for a management position and will outline a job description, recruitment and selection strategy as well as testing and interviewing for the position. This paper will also discuss job performance, evaluations, salary and training and development. The first step in finding a replacement for the position would be to create a job description. According to Dessler (2011), a job description is a written analysis of what the jobholder actually does, how the responsibilities are performed and under what conditions. The knowledge, skills, responsibilities and stipulations are then written down to use a basis for assortment. This was a very challenging aspect of this...
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...Chapter 6 Case Study #1 Nike Hiring Gets Off on the Right Foot pages 284 – 285. 1) What do you think are the prime advantages and disadvantages of Nike’s computer-based interviewing system? Advantages of computer assisted Interviewing system: a) Weeds out undesirable applications: In computer based interview system the applicants whom management thinks are eligible for the job according to qualification, work experience and achievement of an applicant in his/her career is called upon for the interview. This helps the company screen out un- important applicants and in turn save their time in interviewing only required applicants. b) Saves company’s administrative costs: Company during their interview season sees an increase in their administrative expenses which includes mainly the travel reimbursement that all candidates gets during their journey to interview location. Nike being one of the largest manufacturing & retail oriented company; it needs recruitment process almost the whole year. If they spend. Therefore company’s expenses would be very high and at the same time, may not be productive as out of huge number of candidates who have applied, only few would be matching the job profile. c) Time efficient: it saves time for both management involved in recruitment process & candidates who may have to undergo long interview process. Management can utilize that time for its productivity & handling its other important issues. d) No routing errors. If the system...
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...procedure is to ensure that a fair, consistent, non-discriminatory and effective practice is adopted in all areas and at all stages of the organisation’s recruitment process. This policy applies to the recruitment of permanent, fixed term and sessional staff. 2. Establishment of a vacancy/authority to recruit 1. A vacancy may arise from either the resignation/dismissal of an employee in an established post or, the creation of a new post approved by the management committee. 2. Where the vacant post is a previously established post and the manager wishes to recruit to the vacancy, (it is not automatically assumed that ‘like for like’ recruitment is to immediately follow a resignation, there may be operational reasons for a delay; the opportunity to make changes to the post), the manager should advise the management committee of any changes required to the job description and/or person specification. The senior manager/line manager will progress the vacancy or give approval for this to go ahead – recruitment advertising; putting together the recruitment pack; arranging the short-listing panel, advising upon interview questions etc. This is to ensure a consistent approach to recruitment is maintained. 3. Where a need has arisen for a new post to be created and recruited to, a development appraisal is required by the Management Committee, outlining the request for a new post and why it is required. This appraisal requires details of the strategic and financial implications...
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...a qualified manager to lead the operation. In Chinese market, it is the question that whether must use the expat manager from foreign country or use a local talent manager. This comes on the top of other common problems related to human resource management in China, which all western companies have the experienced in one way or another. This issues had been known for a long time, since the beginning of the Deng’s Open Door policy which in 1979 opened China to foreign companies direct investment. 2. What are the main issues expat managers generally face ? Answer: Main issues that expat managers generally face are culture conflict and language skill in complicated Chinese business environment. Chinese is one of the hardest language to learn. Even organizing a banquent can be daunting experience for someone not aquainted with the local culture. Besides that, expat manager who have a solid experience of the country and speak Mandarin is the such high demand that they are normally very expensive. Why don’t foreign companies simply hire local staff instead of reaching out for foreign managers ? Answer: If foreign companies simply hire local staff instead of reaching out for foreign managers, it need to train them to function in western companies. It may be very expensive and the process painfully slow, especially if the hiring is done privately bypassing the expensive. Besides that, once the manager is...
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...I. Background (Gobi) what is behavioral interview? Behavioral interviewing is a based on detailed of the skills required to perform the job to be filled and widely used mode of job interviewing. The behavioral interview technique is used by interviewer to evaluate a candidate’s experiences and behaviors in order to determine their potential for success. This approach is based on the belief that past performance is the best predictor of future behavior. In fact, behavioral interviewing is said to be 55 percent predictive of future on-the-job behavior, while traditional interviewing is only 10 percent predictive. The interviewer identifies following detailed of candidate. Desired skills and behaviors then structures open-ended questions statements to elicit detailed responses. Gain detailed job-related examples Assess past performance Assess competencies Focus the interview so candidates provide more than just “canned” responses \ BEHAVIORAL Vs. TRADITIONAL INTERVIEWING Behavioral-based interviewing provides a more objective set of facts to make employment decisions than other interviewing methods. Traditional interview questions ask you general questions such as “Tell me about yourself.” The process of behavioral interviewing is much more probing and works very differently. In a traditional job-interview, you can usually get away with telling the interviewer what he or she wants to hear. Even if you are asked situational questions...
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...Acing the Interview Tips and Strategies for Successful Interviewing The first thing which everyone appearing for an interview should be very thoughtful about is your resume. It is used as a medium to shortlist from a pool of candidates. We would like to discuss few tips which one can give you an edge when it comes to resume. Resume: Do’s and Dont’s. Before you start work on your resume, review free resume samples that fit a variety of employment situations. These resume examples and templates provide job seekers with examples of resume formats that will work for every job seeker. Don't just copy a resume example that you like. Instead, choose your resume very carefully. Review resume examples, choose a type of resume that highlights your strengths and achievements, review what information to include in your resume, and review a typical resume format. Remember, your resume needs to impress the hiring manager enough so you get the interview. That means it needs to be perfect. 1. Keep it simple 2. Be honest 3. Follow the format: Latest in first out. Career objectives should not be copied. They should be in sync with the company objectives. One needs to be clear with his/her objectives when it comes to finals. Highlight the projects done and try to portray your learnings from the same, Companies look for ability to learn, try to portray that you are a manager who is open to learn new thing. Customize your objective, customization does not mean embellishing it. It means...
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...hire a Human Resource manager with the necessary skills to handle the responsibilities of managing job related affairs of the company’s personnel. Collins & Han (2004) explain that a job description should be simple enough and appeal to a large number of qualified candidates. After advertising the job opening, the Director of Human Resources at Synnex International announced that the company had successfully received job applications from a large number of qualified candidates. The following essay elaborates on the interviewing process overseen by Synnex International’s Director of Human Resource Services. The first activity involves undertaking a process of reviewing the resumes and cover letters of potential job candidates. According to Sanders & Rochon (2006), the resume of a Human Resource manager should elaborate on a manager’s experience and level of knowledge with regard to Human Resource policies and practices, and how to effectively implement them in an actual work setting. A resume screening process involves weeding out candidates whose resume does not stand out (Eischen, 2007).Under strict supervision by the Director of Human Resource services, a team of external consultants will perform the resume screening process which will majorly involve reading through the resumes of all the job applicants. The first step of the screening process involves comparing the profiles of applicants with the job description of a Human Resource manager. Fabricant & Stark...
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...The Department of Human Resources must developed procedures and this guide to assist departments in conducting a defensible hiring process that is objective, fair, consistent, job related and documented. The department managers are responsible for selection decisions needs to follow a consistent procedure and make use of the same tools to minimize the potential for subjectivity and liability in the selection process. The company’s hiring practices must follow the Federal Uniform Guidelines on Employee Selection and state law that requires all personnel actions be based on merit and fitness, and must comply with the company’s Equal Employment Opportunity Plan. The four areas of the hiring process that have the potential to subject the company’s to challenges and liability are Recruitment, Testing, Interviewing and Selection. The hiring department head/appointing authority is ultimately responsible for ensuring that selection decisions follow defensible hiring practices as outlined in this guide. As the company’s and its departments continue to deal with retirements, turnover and budget constraints, the recruitment and selection of employees will be a major focus for management. The Human Resources staff/consultants are committed to training managers in the process and working closely with departments to provide guidance to meet specific department and company’s objectives. The...
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