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Kfc's Social Media Promotion

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Submitted By WaqarJ
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Formal Assessment #2
KFC, Kentucky Fried Chicken is an American fast food chain founded by Colonel Harland Sanders (1890-1980) in 1930’s during the great depression. KFC is today the world’s 2nd big fast food chain, after Mc Donald’s, with over 18000 outlets all around the world. Like other growing brands KFC too uses social media as a medium to promote themselves and gain popularity, for which they have used many strategies on social media and tackled viral controversies by turning them as a promotion. To grab extra attention they have also tried many campaigns like ‘it doesn’t count if…’, ‘Kintacy Kintacky Kintacky’ campaign on a reality television show called ‘Arab idol’. KFC has also used influential footballers like Leonel Messi and Cristiano Ronaldo to promote their meals by holding them in a poster.

KFC launched their social media pages about 6 years ago and today they have over 37.3 million Facebook likes and over 700,000 following them on Twitter. When asked the reason for the attraction on social media, a spokesman replied, “The reason we’ve attracted so many followers is because there are a lot of people that have affection for the brand and they find our social media fun and interactive” (Rick Maynard 2010), to promote their social media profiles, KFC has, many times, given away vouchers through social media through which they have attracted many consumers and followers. KFC has also used these social media pages to communicate and share relevant fun stuff with their fans, as they say “75% to 80% of what we communicate in our social media space is not really related to anything promotional at all; it’s just interacting with people who have affection for the brand and who we have a relationship with” (Rick Maynard 2010). Therefore, they are not just using as a promotional medium, they are also using as a communication medium, to keep their fans updated and happy.

KFC has used social media efficiently to promote their new meals and have also launched many campaigns like, #howdoyouKFC, a hash tag which was supposed to be used by users while they take their pictures along with their KFC meals and post on social media websites, which were automatically posted to their official KFC website, this gave people a chance to win KFC vouchers. This social media campaign benefitted them in many ways, as it made people buy more KFC, in order to participate, it did not only give them more revenue, but also increase web traffic on their website and social media pages; made new people like their pages and follow them. KFC has also promoted their meals on social media with influential stars like, Football players Lionel Messi and Cristiano Ronaldo, so that their fans consider spending on KFC, if their earlier didn’t. Using celebrities as brand ambassadors benefits KFC from economies of scale as they can use them for advertisements, promotional posters and social media adverts.

After research on social media and in their restaurants, KFC found out that the number of young women visiting KFC is decreasing, duo to their ‘fried chicken’ personality, because of this they ignored KFC’s news, grill chicken meals and their environmental programmes. This made KFC start another social media campaign ‘it doesn’t count if’ and a social hash tag of the same name targeting young women. This campaign first posted a video on YouTube by an anonymous user, without KFC’s name and featuring young British comedian, Jenny Bede. Once audience would have watched the video, audience will have an option to click the link and once clicked, audience would reach KFC’s official website, where there will be a message about KFC’s light meals, doing all this was actually effective as it first showed them a motivational video, where they learn about light meals for the time ‘it doesn’t count’. Campaign ‘it doesn’t count if...’ turn out to be a success and 3 times more young women started visiting KFC. This was one way how KFC brought young people towards them, who even though are health conscious and ultimately, promoted their grilled meals.

KFC also had a unique promotion campaign, supported by Arab idol, for whom they sponsored a specific episode only. Ahlam Al Shamsi, a judge at Arab idol, out the blue, started screaming for KFC and demanded to be brought to her by KFC to the venue immediately, as she was screaming “Kintacky, Kintacky, Kintacky” in front of the crowd and contestants, it was all going live on air and people started filming it to share it on social media and share it again and again with the people all over the region. To make this campaign successful, the agency quickly contacted the KFC in Beirut, where the show was being produced and ordered KFC. News of her demanding KFC live on air went viral on social media all over the region and a video her was posted on YouTube. Within an hour Ahlam Al Shamsi received a KFC bucket and a bouquet from KFC and she posted pictures of her and her team having KFC backstage, in her dressing room. This made a great impact and as said by creamglobal.com “KFC Arabia’s quick response to Ahlam’s outburst paid off: It fuelled over 17 million views of Ahlam’s KFC outburst via YouTube, user generated posts, memes, and images in under 4 months – delivering an estimated $850,000 worth of free media exposure. Over 50,000 mentions of the KFC brand were tracked across all social and online media, measuring a peak of 8,000 tweets on the day of the Ahlam outburst. Online share of voice measured against the other primary sponsors of the show stood at a staggering 91%. Retail stores across the region saw a combined increase in footfall of 11% from the week before the Ahlam incident versus the week after. And customers jokingly requested the ‘Ahlam Meal.’ All of this was achieved at the cost of a bucket of KFC and a bouquet of flowers”. At the end of the day, KFC did not only achieve by this, but Initiative MENA, the partners of this social media campaign also earned three awards at the MENA awards in 2014. This campaign earned them a silver award for ‘Best use of social media’ and a bronze in ‘Social brand of the year’, along with a silver award in ‘Arch Rivals’.

References:
Cream. (2013) Kintacky! Kintacky! Kintacky!. [ONLINE] available at: http://www.creamglobal.com/17798/34649/kintacky!-kintacky!-kintacky!
Chiefmarketer.com. 2012. KFC Shares their social media strategy: Q&A. [ONLINE] Available at:http://www.chiefmarketer.com/kfc-shares-its-social-media-strategy-qa/

http://www.chiefmarketer.com/kfc-shares-its-social-media-strategy-qa/ https://www.marketingsociety.com/sites/default/files/thelibrary/HC%20KFC.pdf http://www.statisticbrain.com/twitter-statistics/ http://www.statisticbrain.com/facebook-statistics/ http://fanpagelist.com/user/kfc#/profile_tweets.php?user=kfc https://www.zawya.com/story/KFC_Arabia_Scoops_Awards_in_Digital_Marketing-ZAWYA20140522092707/ http://www.kfc-arabia.com/history.html

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