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Know It All

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Konsumerisme adalah paham atau ideology yang menjadikan seseorang atau kelompok melakukan atau menjalankan proses konsumsi atau pemakaian barang-barang hasil produksi secara berlebihan atau tidak sepantasnya secara sadar dan berkelanjutan. Hal tersebut mejadikan manusia menjadi pecandu dari satu produk, sehingga ketergantungan tersebut tidak dapat atau susah untuk dihilangkan. Sifat konsumif yang ditimbulkan akan menjadikan penyakit jiwa yang tanpa sadar menjangkit manusia dalam kehidupannya. 1. Maksud konsumerisme. * Satu perjuangan bagi melindungi hak dan kepentingan pengguna. * Satu usaha bagi menyedarkan pengguna tentang hak mereka supaya taraf hidup meningkat. 2. Matlamat konsumerisme. * Melindungi hak pengguna. * Mewujudkan iklim perniagaan yang harmoni. * Membina kualiti kehidupan yang lebih baik. 3. Maksud pengguna. * Orang yang menggunakan barang untuk penuhi keperluan dan kehendak. 4. Amalan perniagaan yang tidak sihat. * Letak harga yang tidak berpatutan. * Buat iklan yang mengelirukan. * Tawar barang berkualiti rendah. * Jual yang tidak selamat. 5. Hak pengguna. Hak mendapat keperluan asas. * Makanan / pakaian. Hak mendapat keselamatan. * Dilindungi daripada kesan yang boleh membahayakan kesihatan. * Contoh: Racun makhlukperosak / ubat-ubatan.
Hal mendapat maklumat. * Fakta lengkap sesuatu barang supaya tidak tertipu.
Hak membuat pilihan. * Dapat pelbagai barang yang berkualiti berdasarkan cita rasa.
Hak mendapat ganti rugi. * Berjumpa sendiri dengan peniaga / mengadu kepada persatuan pengguna.
Hak bersuara. * Secara peribadi / perwakilan.
Hak mendapat pendidikan pengguna. * Melalui ceramah / forum.
Hak mendapat alam sekitar yang selamat. * Kerajaan gubal akta seperti Akta Kualiti Alam Sekeliling 1974 / Akta Racun Mahluk Perosak 1974. 6. Tanggungjawab pengguna. Kesedaran mengitrik. * Boleh membuat aduan.
Penglibatan dan tindakan. * Bergiat aktif dalam persatuan pengguna / khidmat sosial.
Tanggungjawab sosial. * Memberi derma kepada orang miskin / tua.
Tanggungjawab alam semula jadi. * Tidak membuang sampah di merata-rata tempat / tidak menebang pokok sesuka hati.
Bersatu padu. * Supaya wujud kekuatan /pengaruh untuk jayakan penjuangan. 7. Tanggungjawab pengeluar . Praktikkan amalan yang baik. * Tidak menipu / jual barang berkualiti.
Amalkan pengiklanan yang beretika. * Iklan mesti tepat / tidak mengaitkan jenama produk lain.
Sedia menerima rungutan. * Kaunter khidmat pelanggan / kaunter aduan.
Membantu menyebarkan pendidikan konsumerisme. * Melalui seminar / forum.
Memelihara alam sekitar. * Megurangkan penggunaan bahan yang mencemarkan.
Menjalankan tamggungjawab sosial. * Memberi derma / biasiswa. 8. Cara-cara membeli dengan bijak. Menentukan jenis barang. * Barang kehendak atau keperluan.
Menentukan masa membeli. * Masa tawaran istimewa / musim perayaan.
Menentukan sebab membeli . * Untuk memenuhi keperluan / menunjuk-nunjuk.
Memilih tempat membeli. * Lokasi berhampiran. * Menawarkan pelbagai barang. * Harga berpatutan dan dan barang berkualiti. * Sikap jujur dan layanan mesra. * Ada kemudahan seperti ruang makan / tandas.
Mengetahui teknik membeli. * Buat perbandingan harga. * Tengok kualiti barang. * Periksa kuantiti barang. * Tahu tarikh luput. * Ada jaminan jualan. 9. Peranan kerajaan dalam melindungi pengguna. Tubuh kementrian yang menjaga hal ehwal pengguna. * Kementrian Perdagangan Dalam Negeri dan Hal Ehwal Pengguna.
Beri kesedaran tentang konsumerisme. * Melalui ceramah / kempen.
Wujud akta / peraturan.
- Peraturan Makanan 1985 / Akta Perihal Perdagangan.
Tubuh kementerian / jabatan untuk kuat kuasa undang-undang. * Kementrian Kesihatan / Jabatan Alam Sekitar. 10. Peranan kerajaan dan agensi lain. Majlis Penasihat Pelindung Pengguna Kebangsaan (MPPPK) @ Majlis Pengguna. * Nasihat kerajaan tentang hal-ehwal perlindungan pengguna. * Elakkan penyelewengan dan ketidakadilan amalan perniagaan. * Beri pendidikan konsumerisme melalui risalah / tv. * Wujudkan petugas yang dapat bantu selesaikan isu-isu kepenggunaan. * Menerbitkan Kod Etika Amalan Perniagaan.
Tribunal tuntutan agama. * Mudahkan pengguna membuat tuntutan ganti rugi dengan cepat, mudah dan murah. * Jadikan saluran alternatif selain Makhamah Sivil untuk menuntut ganti rugi. * Dengar jumlah tuntutan yang tidak melebihi RM10,000
Persatuan pengguna * Terima dan siasat aduan pengguna * Jalankan penyelidikan dari segi kualiti / keselamatan * Beri laporan melalui penerbitan majalah / berita * Adakan penyelidikan kepenggunaan melalui bengkel / forum
Persatuan pelajar * Pastikan ahli mematuhi kod etika berkaitan dengan pengeluaran / persaingan * Adakan kempen membeli barang buatan tempatan
Persatuan peniaga * Ingatkan peniaga agar mematuhi peraturan yang berkaitan dengan perindungan pengguna / jujur dengan pengguna * Sediakan kod etika mengenai jualan 11. Etika amalan perniagaan *

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