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Management

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Pengurus memainkan peranan yang penting dalam pengurusan sesebuah organisasi.

Terangkan secara terperinci utiliti peranan pengurus dalam organisasi oleh "Henry Mintzberg". Berikan contoh yang relevan untuk menjustifikasikan jawapan anda..

Pengenalan
Apa itu Pengurusan? Pengurusan ditakrifkan satu proses aktiviti tadbir‐urus untuk merancang, mengorganisasi, memimpin dan mengawal sumber‐sumber secara cekap dan berkesan ke arah mencapai matlamat organisasi yang telah ditetapkan. Dalam sekitar tahun 1910, Henri Fayol seorang jurutera telah memperkenalkan beberapa fungsi pengurusan. Proses ini boleh dibahagikan kepada beberapa fungsi tugas dalam memenuhi semua proses pengurusan. Fungsi yang tersebut adalah merancang, mengorganisasi, memimpin dan mengawal.
Penerangan tentang fungsi-fungsi pengurusan yang telah diperkatakan adalah seperti berikut:
1) Merancang – adalah bertujuan memilih objektif dan matlamat dalam menentukan masa depan syarikat. Dengan strategi teratur untuk mencapai objektif sesebuah syarikat. Perancangan merangkumi penyataan misi, strategi korporat, belanjawan dan program.
2) Mengorganisasi – menggabungkan pekerja individu dan bahan melalui struktur organisasi yang menerangkan tugas, kuasa dan tanggungjawab untuk mencapai matlamat syarikat. Termasuklah menentukan tugas yang perlu dijalankan untuk setiap pekerja, bagaimana tugas itu perlu dilakukan, cara menyediakan laporan dan membuat keputusan.
3) Memimpin – adalah dengan memberi hala tuju atau mempengaruhi pekerja oleh pengurus supaya matlamat boleh dicapai. Dengan penyediaan ganjaran dan hukuman yang bersesuaian kepada pekerja.Ini untuk menjamin perjalanan aktiviti organisasi berjalan dengan teratur, lancar dalam satu organisasi.

4) Mengawal – adalah boleh diertikan sebagai proses di mana pengurus perlu memastikan organisasi ke arah mencapai matlamat dengan objektif yang telah dirancang. Kawalan melibatkan tugas menetapkan piawaian, menilai prestasi, membetulkan penyelewengan, memperkenalkan kawalan maklum balas, belanjawan dan audit.

Apa itu organisasi? Organisasi pula adalah merupakan himpunan individu (dua atau lebih) yang menjalankan tugas tersendiri mengikut unit kerja, yang diselaraskan untuk mencapai sesuatu matlamat yang telah ditetapkan. Beberapa tujuan kenapa organisasi diwujudkan diringkaskan seperti di bawah:
1) Sesebuah organisasi diwujudkan bertujuan untuk berkhidmat untuk masyarakat bagi mengeluarkan barangan dan perkhidmatan yang lebih baik, murah cepat dan selamat.
2) Bertujuan untuk menyediakan pekerjaan kepada masyarakat bagi membantu mereka mencapai keinginan dan kepuasan peribadi mereka.
3) Memulihara ilmu, contohnya seperti muzium dan perpustakaan bagi memastikan ilmu sentiasa boleh berkembang dan dapat dipelajari oleh setiap generasi masa depan.
4) Mendapatkan keuntungan.
Dalam sesebuah organisasi itu ada beberapa sumber yang diuruskan oleh pengurus bagi mencapai matlamat dan objektif. Sumber-sumber itu ialah:
1) Sumber modal – termasuk tanah, bangunan, jentera dan wang.
2) Sumber bahan – termasuk bahan mentah atau inventori yang digunakan untuk membuat dan mengeluarkan produk atau menyediakan perkhidmatan.
3) Sumber manusia – termasuk orang yang bekerja dalam sesebuah organisasi dengan kemahiran yang berbeza di antara pekerja supaya matlamat organisasi boleh dicapai.
4) Sumber maklumat – yang mana adalah penting untuk mendapatkan maklumat dalam suatu organisasi. Ini bertujuan memastikan keputusan yang dibuat akan lebih tepat dan betul. Bertujuan memastikan organisasi tidak ketinggalan dalam persaingan yang ada supaya kecekapan dan keberkesanan dalam pengurusan sentiasa di hadapan.
Kandungan

Dalam setiap organisasi akan ada pengurus yang dipertanggungjawab untuk menguruskan sumber-sumber yang ada dengan lebih cekap dan berkesan. Pengurus adalah individu yang terlibat dalam mengurus perancangan, mengorganisasi, memimpin & mengawal semua aktiviti organisasi supaya segala matlamat yang ditetapkan dicapai. Peranan seorang pengurus yang diamalkan biasa dilihat dimana-mana organisasi atau keadaan dan boleh di kategorikan kepada beberapa bidang.

Berbalik kepada soalan yang di kemukakan sebelum ini kini di terangkan pula pendapat dan kajian yang telah dijalankan oleh Henry Mintzberg. Henry Mintzberg telah dilahirkan di Kanada, dan telah menghabiskan hampir seluruh hidupnya bekerja di negara itu. Beliau belajar di McGill University, dan selepas pengajian lanjut di MIT, kembali ke Kanada untuk bekerja dengan Perkhidmatan Keretapi Kanada pada tahun 1961. Pada tahun 1963, beliau berpindah ke dunia akademik dan menjelang 1968 kembali di McGill University sebagai profesor, memegang jawatan tersebut hingga ke hari ini. Beliau juga adalah pengarah Pusat bagi Kajian Strategik dalam Organisasi di McGill dan telah memegang beberapa jawatan penting dalam di institusi pengurusan yang lain, termasuk pelawat profesor di INSEAD. Beliau telah menjadi perunding kepada banyak organisasi di seluruh dunia dan 1988-1991, beliau juga merupakan Presiden Persatuan Pengurusan Strategik.

Mintzberg telah memberi kesan yang besar pada dunia pengurusan bermula dengan buku “The nature of managerial work”, diterbitkan pada tahun 1973, dan artikel dalam Harvard Business Review, “The manager's job: folklore and fact” ditulis dua tahun kemudian. Berdasarkan penyelidikan terperinci dan pemerhatian bijaksana, kedua-dua karya yang dihasilkan meningkatkan reputasi Mintzberg yang dengan jelas menunjukkan tentang apa yang pengurus lakukan. Dan apabila berjaya menjalankan tanggungjawab mereka, dapat dilihat hasil adalah jauh berbeza dari teori perniagaan yang lain.

Sumbangan Mintzberg kepada pemikiran pengurusan bukan berdasarkan satu atau dua teori disiplin sahaja. Tetapi dengan kajian yang lebih mendalam dan melibatkan hampir segala yang dilakukan oleh pengurus dan bagaimana mereka melakukannya. Fakta beliau diperkukuhkan lagi dengan kepercayaan asas bahawa pengurusan adalah tentang menggunakan kemahiran manusia kepada sistem, sistem tidak boleh digunakan kepada manusia.

Dalam sifat kerja pengurusan, Mintzberg mencadangkan enam ciri-ciri kerja-kerja pengurusan dan sepuluh peranan asas pengurusan. Ciri-ciri dan peranan yang beliau mencadangkan boleh dipraktikkan kepada semua pekerjaan pengurusan, daripada penyelia kepada ketua eksekutif.
Enam ciri tersebut adalah:
1. Tugas pengurus adalah campuran pekerjaan, tetap seperti dirancang dan tidak dirancang.
2. Seorang pengurus adalah orang biasa dan pakar dalam sesuatu bidang itu.
3. Pengurus bergantung kepada maklumat dari semua sumber tetapi menunjukkan keutamaan bagi yang dihantar secara lisan.
4. Kerja pengurusan terdiri daripada aktiviti-aktiviti yang dicirikan oleh kepelbagaian, ringkasan, dan susun atur.
5. Kerja pengurusan adalah lebih seni daripada sains dan bergantung pada proses intuitif dan rasa untuk apa yang betul.
6. Kerja Pengurusan menjadi lebih kompleks.

Mintzberg juga meletakkan sepuluh peranan yang dia percaya membentuk kerja pengurus kepada tiga kategori. Beliau menamakan bidang di bawah juga sebagai “ set kelakuan teratur”.

1) Peranan antara perseorangan
2) Peranan Maklumat
3) Peranan membuat keputusan

Di huraikan di bawah 10 jenis peranan tersebut:

PERANAN ANTARA PERSEORANGAN

1. Peranan boneka
Pengurus menjalankan tugas bersifat istiadat yang menjalan kan tugas untuk upacara. Contohnya membawa pelanggan makan, menghadiri upacara perkahwinan pekerja bawahan, menyertai upacara pembukaan dan menyampaikan piala di suatu majlis kelab sukan. Perkara ini akan menjadi rutin pada setiap kali. Ianya juga melibatkan komunikasi yang agak serius sedikit tetapi tidak perlu membuat keputusan yang penting. Walau bagaimanapun, mereka adalah penting untuk melicinkan fungsi sesebuah organisasi dan tidak boleh diabaikan oleh pengurus.

2. Peranan Pemimpin
Pengurus adalah bertanggungjawab untuk prestasi pekerja bawahannya. Ini termasuk mengupah, melatih, menaikkan pangkat, membuang pekerja dan memotivasikan pekerja. Peranan memimpin juga melibatkan mengawal dan memastikan semua aktiviti dijalankan mengikut pelan yang ditetapkan. Dua jenis peranan pemimpin:
- Kepimpinan langsung
- Kepimpinan tidak langsung
Kepimpinan memutuskan dalam sebahagian besar berapa banyak ia pengurus akan sedar. 3. Peranan Perhubungan
Pengurus membuat kenalan di dalam dan luar organisasi. Mereka mempunyai rangkaian, menyertai perikatan kerjasama dan berusaha mendapatkan sokongan bagi diri mereka. Peranan perhubungan dikhaskan untuk membina sistem maklumat sendiri luaran pengurus: formal, swasta, lisan dan berkesan. Mereka perlu mempunyai hubungan yang baik dengan pengurus-pengurus yang menghantar kerja kepada unitnya dan pengurus-pengurus yang menerima kerja daripada unitnya. Contohnya, seorang dekan kolej perlu ada hubungan dengan individu-individu di seluruh kampus. Pengurus perlu juga berhubung dengan individu yang penting di luar organisasi. Contohnya, bila seorang pengurus jualan berinteraksi dengan pengurus-pengurus jualan yang lain dalam satu pertubuhan pemasaran, beliau sedang menjalin perhubungan.

PERANAN MAKLUMAT

1. Peranan Monitor (Pemerhati)
Pengurus berterusan mencari maklumat di setiap persekitaran, menyoal siasat kenalan perhubungan dan bawahannya dan menerima maklumat yang tidak diminta. Dan dengan ini menjadikan pengurus adalah orang yang mempunyai banyak pengetahuan di dalam organisasi. Perhubungan formal dan tidak formal yang telah wujud semasa menjalinkan hubungan akan membantu pengurus dalam peringkat ini. Maklumat yang didapati boleh mempengaruhi prestasi seluruh organisasi seperti maklumat-maklumat tentang pergerakan persaingan yang akan dilakukan oleh syarikat lain.

2. Peranan penyebar
Pengurus sentiasa menyampaikan maklumat istimewa langsung kepada bawahannya, yang sebaliknya akan tidak mempunyai akses kepada maklumat tersebut. Seperti memorandum, mesyuarat kakitangan dan perbincangan. Dan memastikan maklumat yang disampaikan adalah betul. Contohnya, presiden sebuah syarikat dalam perbualannya semasa rehat dan makan tengah hari mungkin mendapat maklumat tentang salah sebuah firma yang merupakan pelanggannya akan bankrap, maka beliau akan mengarah pasukan jualannya supaya berhenti menjual secara kredit kepada firma tersebut. Pengurus yang bertanggungjawab akan memastikan semua pekerja menerima maklumat yang betul dan tepat , lebih-lebih lagi yang berkaitan dengan prosedur kerja.

3. Peranan Jurucakap
Pengurus menghantar maklumat kepada orang luar unitnya.
Juga memaklumkan dan memenuhi orang yang berpengaruh yang mengawal unit organisasi. Dan mewakili organisasi. Sebagai contoh, ia mewakili unitnya dalam tuntutan gaji. Begitu juga respon yang perlu ditunjukkan apabila timbul isu daripada pihak luar seperti pelanggan merungut kerana ketidakcukupan keperluan di pasaran.

PERANAN PEMBUAT KEPUTUSAN

1. Usahawan
Penggerak sukarela perubahan, pencipta, mengembangkan idea baru dan membawa perubahan. Pemula sesuatu projek, menghimpunkan sumber dan mencari cara baru untuk membuat sesuatu.
Meningkatkan unit, untuk menyesuaikan diri dengan keadaan persekitaran yang berubah-ubah. Seorang pengurus pemasaran akan sentiasa mencari idea-idea supaya produk lama atau baru memuaskan hati pelanggan

2. Penyelesai gangguan
Menerangkan pengurus secara sukarela bertindak balas kepada tekanan dan masalah . Perubahan adalah di luar kawalan pengurus. Setiap pengurus mesti menghabiskan sebahagian yang baik di zamannya respon kepada gangguan tekanan tinggi. Matlamat segera adalah untuk membawa kestabilan kepada unitnya. Contohnya, bagaimana seorang penyelia kilang mengurus suatu mogok pekerja atau bagaimana seorang pengurus teknikal respon kepada kerosakan alatan yang utama di unitnya. Kebolehan mengurus gangguan dalam persekitaran adalah sangat penting kepada seorang pengurus. Ini adalah kerana setiap minit yang terbuang akan mengurangkan produktiviti dan dalam masa yang sama meningkatkan kos. Pengurus perlu respon dengan segera dan membawa kestabilan kepada persekitaran yang di bawah jagaannya. 3. Pembahagi Sumber
Pengurus mereka bentuk struktur unitnya dan membenarkan keputusan penting unitnya sebelum ianya dilaksanakan. Dan juga perlu untuk mengimbangi antara pelbagai matlamat mengikut keperluan. Pengurus juga perlu membuat keputusan untuk pengagihan sumber seperti kewangan, manusia, masa dan alatan. Biasanya sumber adalah terhad, oleh itu pengurus perlu bijak dalam mengagihkan sumber tadi. Seorang penyelia di kilang perlu membuat keputusan adakah satu jadual kerja lebih masa diatur atau pekerja sambilan perlu diupah. Beliau perlu membuat satu keputusan yang boleh membawa faedah kepada unitnya dan seterusnya kepada organisasinya. 4. Perunding
Pengurus menghabiskan masa yang besar dalam rundingan. Berlaku di antara ketua, pekerja bawahan, pembekal dan pelanggan. Dan sebagai pengantara bagi menyelesaikan masalah yang dihadapi oleh syarikat. Perundingan ini boleh berkaitan dengan kerja, prestasi, objektif, sumber-sumber dan perkara-perkara lain yang boleh mempengaruhi unitnya. Seorang pengurus jualan boleh berunding dengan unit pengeluaran tentang pesanan khas untuk pelanggan yang besar. Seorang penyelia boleh berunding dengan pihak atasan untuk mendapatkan sebuah komputer bagi unit jagaannya, manakala seorang pengurus besar boleh berunding dengan seorang wakil pertubuhan pekerja sekiranya timbul isu seperti kebajikan pekerja dan lain-lain .
Leonard Sayles berkata: “rundingan adalah jalan hayat untuk pengurus canggih”. Rundingan ini adalah tugas kerja pengurus. Kadang-kadang rutin tetapi mereka adalah sebahagian daripada tugasnya.

Kesimpulan

Huraian di atas menunjukkan bahawa tugas pengurus bukan hanya tertumpu kepada satu bidang tugas sahaja. Mintzberg menggunakan artikel untuk menekankan betapa pentingnya peranan dan keperluan pengurus untuk memahami dengan teliti sebelum cuba untuk melatih dan membangunkan mereka yang terlibat dalam menjalankan tugas tersebut. dan dapatlah dinyatakan tiada pekerjaan yang lebih penting kepada masyarakat kita selain daripada pengurus. Ia adalah pengurus yang menentukan sama ada institusi sosial kita melayani kita dengan baik atau sama ada mereka mensia-siakan bakat dan sumber kita. Ia adalah masa untuk mengubah pandangan masyarakat tentang kerja pengurusan, dan masa untuk mengkaji ia secara realistik supaya kita boleh memulakan tugas sukar untuk meningkatkan prestasi yang ketara. seseorang pengurus mempunyai pelbagai peranan yang perlu dimainkannya untuk membawa sesebuah organisasi ke puncak kejayaan. Setiap peranan yang dimainkan mempunyai hubungan antara satu sama lain dan memberikan kesan kepada sesebuah organisasi dalam usaha mencapai kecemerlangan.

Rujukan

Dr. Tee Keng Kok, Assoc Prof Dr Santhi Raghavan BDPP1103 Introductory Management. Open University Malaysia.
Kumpulan Penulis MIM, Pengurusan Di Malaysia.
http://pendaftar.uitm.edu.my/latihan/images/stories/Nota_Induksi/Kump1/pengurusan_organisasi.pdf

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...Introduction to Management Technology BMRT 11009 - Section 300 Kent State University MANAGEMENT AMY HISSOM 10/26/2009 TABLE OF CONTENTS Introduction............................................................................................................................................ 3 Managers and Managing ........................................................................................................................ 4 What is Management?..................................................................................................................... 4 Essential Managerial Tasks............................................................................................................... 4 Levels and Skills of Managers ........................................................................................................... 4 Recent Changes in Management Practices ....................................................................................... 5 Challenges for Management in a Global Environment ...................................................................... 5 The Evolution of Management Thought ................................................................................................. 6 F. W. Taylor (1890-1940): Scientific Management ............................................................................ 6 The Gilbreths: Time-and-Motion Study ....................................................................................

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...The Management Planning Process An effective management planning process includes evaluating long-term corporate objectives. Management planning is the process of accessing an organization’s goals and creating a realistic, detailed plan of action for meeting those goals. It is kind of like writing a business plan, a management plan takes into consideration short and long term corporate strategies. Some basic steps in the management planning process involves creating a road map that outlines each task the company must accomplish to meet its overall objectives. There are seven very important management planning process steps I am going to talk a little bit in depth about. The first step in the management planning process is establishing goals. In planning you have to identify specific company goals. The part of the planning process should include a detail overview of each goal, including the reason for its selection and the anticipated outcomes of goal related projects. Anywhere there are possible objectives should be described in quantitative or qualitative terms. For example, a goal is to raise profits by ten percent over a four month period. Establishing goals is a good way to help any organization see their hard pay off. The second step is to identify organizational resources that will be beneficial to them for help and advice. Each goal should have financial and human resources projection associated with its completion. For example, a management plan may identify how many...

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...Management by objective (MBO) Management by Objective is a tool that allows managers and employees to come together for the purpose of agreeing upon a set of objectives to achieve the company’s short, medium, or long term future (www.word.com/defination/mangement). The theory intrigued me because management by objective theories can help promote a great team. The overall well-being of the company works better with healthy communication between management and employee’s. I currently manage people clarifying their goals and stimulating theory can be a challenge. Management by objective is an essential part of the mangers daily activities. The Theory for management by objective is to improve planning, better understanding between management and employee, participation in the goal setting process, better informed employees, improved appraisal system and better organization of functional task grouping (Ford, McLaughlin, Nixdorf o 1980). The concept of job planning is a key theory of management by objective because it sets a range of performance systems to assist the employees to stay on track (www.1000ventures.com). When you plan you give your employees an expected result from beginning to end. Better understanding between you and your employees is important because if your employee does not understand what is needed from them they cannot possible meet the company’s needs. If the communication is unclear there is room for error Communication is an essential part...

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...One of the first schools of management, the classical management theory, developed during the Industrial Revolution when new problems related to the factory system began to appear. Managers were unsure of how to train employees. A large amount of the non-English speaking immigrants or dealing with increased labor dissatisfaction caused managers to test solutions. According to Plunkett, Attner & Allen (2008) “The classical management focused on finding the “one best way” to perform and manage tasks” (p.38). This school of thought is made up of two branches: classical scientific and classical administrative. The scientific branch arose because of the need to increase efficiency and productivity. The emphasis was on trying to find the best way to get the most work done by examining how the work process was actually accomplished and by paying close attention to the skills of the workforce. The classical scientific school got its roots to several contributors, including Frederick Taylor, Henry Gantt, and Frank and Lillian Gilbreth. Whereas scientific management focused on the productivity of the certain individuals, the classical administrative approach emphasizes on the total organization. The emphasis is on the development of managerial principles rather than work methods. Contributors to this school of thought include: Henri Fayol, Max Weber, Mary Parker Follett, and Chester I. Barnard. During World War II, mathematicians, physicists, and others joined together to solve...

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...2.4 The Environmental Management System (EMS) application in the related industries. How it can improve the environmental performance of business? Example. 2.4.1 THE ENVIRONMENTAL MANAGEMENT SYSTEM (EMS) Definition: the environmental management system (EMS) refer to one part of the comprehensive management system that relate to organizational structure, planning activities and documented manner, it includes planning, implementation, checking, management review and environmental policy. An environmental management system (EMS) 1. It is environmental performance improving tool. 2. It is effective way to manage organizational companies. 3. Manage organizations to solve environmental problems, like allocation of resources, assignment of responsibility and ongoing evaluation of practices, procedures and processes. 4. Manage the long-term or short-term environmental impact of products service and processes for organizations. 5. Continual improvement is emphasis. EMS Model Plan Act Do Check Step 1: plan (planning) Definition: planning is a way of establish objectives and processes requirement. In order to implement ISO 14001, the first step is suggestion, to help to classify all the current or future operation elements. It includes environmental aspects, compliance, objectives and targets, environmental management programs (EMP). Business firms should plan for environmental protection. They need to plan their current operation or even future operation. The...

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...Management is universal in the modern industrial world. Every industrial organization requires the making of decisions, the coordinating of activities, the handling of people, and the evaluation of performance directed toward group objectives. In addition, our society simply could not exist as we know it today or improve its present status without a steady stream of managers to guide its organization. Peter Drucker makes this same point in stating that effective management is quickly becoming the main resource of developed counties and the most needed resource of developing ones (Certo, 1986). In short, management is very important to our world. Then, what is management? This essay will discuss this topic as following. It has to be recognized that the definitions of management are extremely broad. Harbison and Myers (1959) offered a concept for emphasizing a broader scope for the viewpoint of management. They observe management as an economic resource, a system of authority, and a class or elite from the view of the economist, a specialist in administration and organization, and sociologist respectively. Henri Fayol, “the father of modern management theory,” formulated fourteen principles of management. Hugo Munsterberg applied psychology to industry and management. Max Weber is known for his theory of bureaucracy. Vilfredo Pareto is considered “the father of the social systems approach.” Elton Mayo and F.J. Roethlisberger became famous through their studies of the impact...

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