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Motivating Low-Wage Workers

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MOTIVATING LOW-WAGE WORKERS

QUESTION 1

The motivational theories used by these organizations are Maslow's Hierarchy of Needs Theory and Herzberg's Motivation-Hygiene Theory. Mini Maid Inc. and Service Master have used the Maslow’s theory which is concerned about different levels of needs that affect the motivation levels of the employees while Fine Host Corp. and All Metro Health Care have used the Herzberg’s two factor theory which is concerned about the relationship between the employee satisfaction and motivation levels. Based on the case study, Mini Main Inc. provides workers with an attendance bonus for coming to work every day while Service Master provides a company-sponsored bank account and ATM cards for their employees. These two organizations are fulfilling the basic needs of their employees such as physiological needs and security needs that become a factor that influence the employees’ behavior and motivates them to behave in a particular manner.
On the other hand, Fine Host Corp. puts their employee’s name on company building in recognition of good work and the employees also will receive certificates after completing their training courses while All Metro Health Care sponsors an award for the caregiver of the year and also gifts the employees when they score high in training. These two organizations motivate its employees by providing job recognition and opportunities in career development which satisfies employees and increases profitability through greater creativity and commitment in employees.

QUESTION 2

To enrich the job for the employees in Fine Host Corp. the Job Characteristic Model is used as a guideline. Five suggested approaches are expanding job vertically, combining tasks, forming natural work, opening feedback channels and establishing client relationships.
Expanding job vertically gives employees responsibilities and

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