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Motivational Management

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Submitted By lfizer1101
Words 1122
Pages 5
Laurel Fizer
MGT/312
12/21/2015
Adeline Boomgaard

Efficacy
Score : 18 pts.
15 - 18 pts.
Feedback: High level of PsyCap.
Resiliency
Score : 15 pts. 15 - 18 pts.
Feedback: High level of PsyCap.
Hope
Score : 15 pts.
15 - 18 pts.
Feedback: High level of PsyCap.
Optimism
Score : 12 pts.
9 - 14 pts.
Feedback: Moderate level of PsyCap. I strongly agree with my results from this self-assessment. In my current job role as a personal banker I find myself to be effective, resilient, hopeful and slightly optimistic, I say slightly simply because I never like to take anything for granted. It’s very important to be effective in my job role, I need to pay attention to detail and make sure I am meeting my sales goals, not only for the month but with each specific customer. With every customer I sit with its important that I set them up with the basic banking needs such as online banking and a debit card as well as ask them more in depth questions about their financial goals and debt they may want to consolidate. Not all customers will take these questions as being effective, some may take it as me prying into their personal business, but that is where resilience comes into effect. I am resilient to upset customers, not to say I don’t care how they feel, but there are times where you just can’t please everyone. I am always hopeful that I will win over their trust in the future, but sometimes it’s okay to let them be upset for the time being. Some strategies I have developed in hopes of advancing my career include, being clear about my strengths, weaknesses and interested within the company as well as making a development plan so I can show them where I am headed with my career. I also feel it’s important to share my knowledge with others. I need to be open to change, and willing to change as well. Along with change I need to be able to build relationships

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