...COM 140 Assignment: Negative Messages (UOP) For more course tutorials visit www.tutorialrank.com Assignment: Negative Messages Using templates or sample documents to help you write emails, memos, and letters can be helpful for inexperienced writers; however, customize the communication so the document does not appear as a form letter. Resources: Writing Different Kinds of Messages, Week Three CheckPoint, Model Documents Gallery, and Writing for Your Reader Checklist Due Date: Day 7 [Individual] forum • Use the information in your Week Three CheckPoint to determine how to communicate with the manager, teammates, and travel agent in the scenario. Consider how much information and what type of communication (email, memo, or letter) is appropriate for each party, based on information in the Week Three reading Writing Different Kinds of Messages. Review the sample emails, memos, and letters in the Model Documents Gallery at http://www.bedfordstmartins.com/modeldocs/business.htm Write a letter to one party, a memo to one party, and an email to one party. Each communication must be a maximum of 250 words. Use appropriate grammar, spelling, style, and format for each type of communication. • Review the Writing for Your Reader Checklist at http://bcs.bedfordstmartins.com/axia/write_audience.html to ensure you have followed the guidelines for communicating effectively with an audience. If you cannot answer yes to every question, revise your messages before submitting them...
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...DIRECT AND INDIRECT APPROACHES In writing letters, memos, and e-mail messages (the focus of Chapters 2 and 3), one issue that you'll need to consider is whether your message is one that is likely to be well-received or one that may encounter resistance or ill-will--a "bad news" message of some type. Searle’s spends a good bit of time in Chapter 1 discussing tone and making sure to use a reader-centered perspective that utilizes a "you" approach and positive wording. In addition to a reader-centered perspective, however, you also should consider the difference between what is called a direct and an indirect approach when organizing letters, memos, and e-mail messages, especially ones that convey bad news. DIRECT APPROACH The direct approach anticipates no resistance to its message--for instance, "you've been hired," "your order is being shipped today," or even "the project will be done in one week." In this case, organizing your message is simple. Searle’s mentions that memos and letters should have some kind of brief introduction, sometimes as its own paragraph. If you're using the direct approach, this introduction is simply a straightforward statement of the main point of the message. For instance, if you are writing a letter to confirm an order, simply begin by stating, "We have received your order for part #23-B-4439 and are shipping it today." Then the rest of the letter can provide details like shipping time, cost, etc. Whenever possible, use the direct approach...
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...com/product/com-140-entire-course/ Contact us at: SUPPORT@ACTIVITYMODE.COM COM 140 ENTIRE COURSE COM 140 Assignment: Negative Messages COM 140 CheckPoint: Job-Search Management COM 140 Capstone Discussion Question COM 140 Assignment: Résumé COM 140 CheckPoint: Characteristics of Interpersonal Communication COM 140 CheckPoint: Effective Business Communication COM 140 CheckPoint: Creating Effective Documents COM 140 CheckPoint: Persuasive Memo COM 140 CheckPoint: Effective Presentations COM 140 CheckPoint: Different Kinds of Messages COM 140 Job-Application Letter COM 140 week one 1 Discussion Question 1 COM 140 week one 1 Discussion Question 2 COM 140 week three 3 Discussion Question 1 COM 140 week three 3 Discussion Question 2 COM 140 week five 5 Discussion Question 1 COM 140 week five 5 Discussion Question 2 COM 140 week seven 7 Discussion Question 1 COM 140 week seven 7 Discussion Question 2 COM 140 CheckPoint: Different Kinds of Messages COM 140 CheckPoint: Comprehensive Grammar CheckPoint- Appendix F Activity mode aims to provide quality study notes and tutorials to the students of COM 140 ENTIRE COURSE in order to ace their studies. COM 140 ENTIRE COURSE To purchase this visit here: http://www.activitymode.com/product/com-140-entire-course/ Contact us at: SUPPORT@ACTIVITYMODE.COM COM 140 ENTIRE COURSE COM 140 Assignment: Negative Messages COM 140 CheckPoint: Job-Search Management COM 140 Capstone Discussion Question COM 140 Assignment: Résumé ...
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...Chapter 6—Delivering Good- and Neutral-News Messages MULTIPLE CHOICE 1. Which of the following is an advantage of the direct pattern for a good-news message? a.|The emphasis is on the writer.| b.|The organization is persuasive and calls for action.| c.|The receiver gets the details and explanation right away.| d.|The good news in the first sentence puts receivers in a good frame of mind.| ANS: D PTS: 1 REF: p. 86 MSC: Remember 2. What should the organization of business messages be based on? a.|the direct pattern| b.|the indirect pattern| c.|the writer’s mood and personality| d.|a prediction of the receiver’s reaction to the main idea| ANS: D PTS: 1 REF: p. 90 MSC: Remember 3. Which statement about strategies for structuring effective good- and neutral-news messages is true? a.|The strategies should be consistent throughout your writing.| b.|The strategies vary dramatically from one company to another.| c.|The strategies can generally be applied to cultures around the world.| d.|The strategies are generally consistent among North American audiences.| ANS: D PTS: 1 REF: p. 90 MSC: Remember 4. You are writing to ABClothes.com to request an exchange for an ordered shirt that was recently sent to you in the incorrect size. What type of message will it be? a.|a routine claim| b.|a goodwill message| c.|a persuasive request| d.|a negative news message| ANS: A PTS: 1 REF: p. 90 MSC: Higher Order 5. How does the tone of a letter...
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...|UBAAM19 | |Business communication and soft skills | |BBA – 3 year RKM Vivekananda college (evening) | | | |R.L.NARASIMHAN | | Part-time Faculty | BUSINESS COMMUNICATION AND SOFT SKILLS Communication is the life blood of social as well as corporate world. We exist because we communicate. Even our silence communicates a lot. We all have a layman’s idea of what communication is , but let us try to understand the concept fully so that we can use it effectively. Communication is the process by which we exchange meanings , facts , ideas ,opinions or emotions with other people. It is an essential condition of our existence and the most important activity of ours. The word communication has been derived from Latin word “ communicare/communis’...
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...COM 3150 Midterm chapter 1-7 Assignments: 2 memos 4 business letters 1 report 5 grammar quizzes in class 1 grammar exam 2 textbook exams 1 business presentation (speech) Tonight Memos direct pattern frontloading (when why how) Listen (When why) Parallelism plain language business text format Subject good Memo- internal communication Letter- External Subject line- Important to be extensively informative. Direct- Main idea first details later (good news, neural news)- Audience will be happy to neutral Indirect- Details first, main idea later (bad news, persuasion)- Audience is hostile to uninterested Frontloading- getting to the purpose in the first sentence. The body: organize information and explanations logically. use numbered and bulleted list consider headings Parallelism-Items in the list need the same grammatical structure. Goodwill- what you put in the message to maintain the relationship. In hard copy memos: No opening or closing. Sign your initials at the end of the FROM line. Thursday May 16th Qualities if Bus waiting -Main English -Audience centered -positive Quiz 1 -Active vs. passive voice -subject verb agreement Memo 2 -tables -APA documentation First person sing I, me, my, mine, myself We, us our, ours, ourselves Second person you, your, yours, yourselves 1. Use the you attitude 2. Reader benefits (affordable, meets your needs) You attitude exercise on Blackboard ...
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...Locker−Kienzler: Business and Administrative Communication, Eighth Edition III. Basic Business Messages 10. Informative and Positive Messages © The McGraw−Hill Companies, 2008 C H A P T E R 10 Informative and Positive Messages Learning Objectives After studying this chapter, you will know: 1 When to use common business media. 2 How to use the chosen channel effectively. 3 How to write letters and memos. 4 How to compose some of the common varieties of informative and positive messages. Locker−Kienzler: Business and Administrative Communication, Eighth Edition III. Basic Business Messages 10. Informative and Positive Messages © The McGraw−Hill Companies, 2008 IN THE NEWS All in a Day’s (Communication) Work im Donald, CEO and president of Starbucks, He is also known for visiting his stores, where he knows the value of informative and positive dons the green apron, goes behind the counter, and talks messages. His days are full of them. On the with employees. When he is in Seattle, he visits about day of his Fortune magazine interview, around 20 Starbucks a week; when he is traveling, about 10 a day. 6 AM he left a voice mail for Although you probably don’t 100 regional managers, wrote want his e-mail load, you might personal thank-you notes to “He gets 200–250 emails daily and appreciate his meeting time lim25 employees, and signed 500 responds personally to 75% of them.” its. He books meetings for an birthday cards. He will sign hour...
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...proxies, with the top management using selected employees to pass on messages to other employees at the shop floor. Inasmuch as the shop floor employees played a very crucial role in the company, they were not involved in the daily meetings and they did not directly interact with such superior employees, as the vice-president of the company, George. These indirect communications often resulted to misunderstandings that in turn demoralized junior employees, such as John. The lack of communication between senior company employees and their subordinates created a series of negative issues that would further affect the relationship and the overall functioning of the company. Another issue evident in the way information flowed at ABC Limited is that no one bothered to iron things out in case of a misunderstanding. This was probably due to the created perception that management “did not really feel they had anything to learn from the floor employees” (para.2). In this case, the wanting communication between managers and shop floor employees within the company was because of various barriers that interfered with the communication process. The barriers identified in this case involve encoding, transmission, and responding. Lack of sensitivity in this case counts as the first barrier. The management does not adapt communications for shop floor employees; “the directions in the memos were complex” (para.3). This makes messages to be decoded or interpreted inaccurately. The second barrier lies...
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...Business writing portfolio Marianella Moore Com/285 September 25, 2012 Walt Hill Business writing steps Thesis statement; How do I relay a negative message in a positive way to three different audiences? 1. Perform an audience analysis 2. Determine audience type 3. Choose message formats • A business letter • A business memo • An e-mail message 4. Offer a solution to fix problem 5. Consider positive and negative 6. Show empathy in message 7. Offer alternatives Portfolio Marianella Moore September 25, 2012 Strawbridge’s 678 Presedential St. Philadelphia, PA 19116 Store Managers Strawbridge’s 2469 Ridge Ave Philadelphia, PA 19137 Dear Store Managers; As some of you are aware there has been many budget cuts within the company, in result we had to make some changes in order to save your jobs. Due to the Issues Strawbridge’s is currently facing there will be some adjustments made that will affect your work schedule. All Managers will have to work fewer days a week. The company is forced to make these adjustments in effort to combat rising gas prices and save money on store operations. In the upcoming week Stores will be closed on Sundays. On Monday through Saturday, stores will open an hour later and close an hour earlier. Full-time employees, including managers, work...
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...Week 3: Peer interview * Jennifer Robinson * 03/11/2015 * PRO150 * Instructor: Sparkle Sullivan * * * I decided to interview my sister because she is the only person I know of that works in an office setting. The normal types of written communication in her office are emails and memos. They send many of both at all times during the day. Most of the emails are about events going on in the office. They discuss things such as employee birthdays, holiday parties, retirements, and office blood drives for the red cross. They also send emails when there are questions or problems with an assignment. The memos sent are mostly about tasks to be done or any changes to assignments previously given. * There are protocols and requirements for sending office communications. The biggest one is to be sure you proofread your message before sending to be certain there are no spelling or grammatical errors and that the tone is positive. There should never be any inappropriate or negative messages sent in the office. All the office memos must be on company letterhead and worded so as to not offend anyone. You should always proofread your memos before sending, also, to be sure there are no spelling or grammatical mistakes. * My sister has never had any experience with communication going wrong while working there. She has always followed all the protocols when sending written communications. Also, she does not recall receiving any written communications...
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...PURPOSE - What are you trying to do - why are you writing this? The memo is intended to inform customer Ms. Yang-Ming Lee of her credit card approval and the $7,500 credit limit. The credit limit is in contrast of a $15,000 credit limit that Ms. Lee requested to jointly include her and her husband. The memo is also to inform Ms. Lee that in six months she is eligible for review to any credit increase. AUDIENCE - Who is/are your audience(s)? What characteristics are relevant to this message? The audience is Ms. Yang-Ming Lee. INFORMATION - What do you need to include? The key information that is needed to be included is the approval for the credit card and its $7,500 credit limit. Additional information necessary is to share with Ms. Lee that though her $15,000 request was not approved at the time of membership; she will be eligible for credit review in six months. Helpful information is to share that maintaining good payment history will help with the review for credit increase....
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...directly. After that the company developed and became large and they can provide communication tools such as memos, websites, face to face and emails in which these allows to sending and replaying to messages to each other. B. Face to face communication is the best way. Using many channels as possible but use them strategically understand when and how to use them to get the greatest impact. 3. Consider the relational messages employees seem to have received from management as sundown’s business grew. Answer:the relational messages employees seem to have received from management as sundown bakery grew therefore, the message has changed from positive to negative or family feeling to bureaucrats. In addition, received control message rather than affinity message. 4. A.How have sundown’s formal and information communication networks changed as the company expanded? B. In what ways have both the formal and informal networks contributed to sundown’s growing pains? C.In what ways can these networks be used to improve the relationships between management and employees? Answer: A | Formal | Informal | Gather employee manual and talk to them by using memos | Hiring new employees for management to create new rules | B. There was less give and take of ideas between the owners and workers. Where some problems in formal no relational messages and in...
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...Completing your message The stage during which you step back to see whether you have expressed your idea? Completing The primary Audience for your message is made up of? The key decision makers The chief advantage of oral communication is? opportunity for immediate feedback In part media richness refers to? A medium's ability to facilitate feedback The richest communication medium Face to face conversation For persuasive messages, the best approach is to? Emphasize how your audience will benefit A euphemism is a word or phrase that is? A milder term for one with a negotive connotations The most common tone for a business message is? conversational Words such as nevertheless, however, and therefore? Are useful for making transitions The main task in completing a business message consist of? revising, proofreading, and producing When reviewing your document for content, you should be concerned with? The accuracy and relevance of the information For general business messages, your writing should be geared toward readers at the? 8th to 11th grage level Using space in a document? provides contrast Justified type is type that? Set flush on the left and flush on the right When making a routine request, you begin with? A clear statement of the main idea or request When making a request, you should? Assume the reader will comply with your request In the body of a request message, you? Give...
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...have a copy of the communication. Written communication is more likely to be thought out, logical and clear making it an important tool to communicate for complex and lengthy communications. Written communication has drawbacks, it can be time consuming and a disadvantaged to immediate feedback (University of Phoenix). Oral communication is effective by getting the message out quickly and feedback is immediate. Face-to-face communication is always effective but has disadvantages if the message has to pass through individuals. The message will get distorted with every individual it passes through (University of Phoenix, 2011). We decided to use both methods to communicate the change in the way customer information is handled. We need employees to embrace the change and do it quickly. First we will send a memo out introducing the new system. This memo will be informative, giving employees an idea of what the change is and avenues to provide feedback. Allowing employees to provide feedback gives them an opportunity to be part of the change; they will accept and may embrace the change more quickly. The memo will be sent out through...
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...Business To Business Messages Karen Bennett Comm/470 July 30, 2011 Dr. Eckstone Business To Business Messages Business to business messages can be communicated through electronic mailing also known as email or memos. Emails and memos are the most widely used type of written communication (Roebuck & McKenney, 2006). The difference between an email and a memo is that memos are used for communication within an organization (Roebuck & McKenney, 2006). Emails should include salutations and closings since they are used to communicate outside of an organization. Emails and memos are used to request information, reinforce agreements, clarify previous messages, or deliver short reports about daily problems (Roebuck & McKenney, 2006). A business to business message should follow the communication process. It includes a description of the purpose, sender, receiver, message, environment, technology, noise, and feedback. Characteristics of an email or memo should have a clear subject line, conversational tone, proper organization of the message, conciseness, signposting, and care taken in expressing emotion (Roebuck & McKenney, 2006). The purpose of writing the email should be clear. The subject line tells the recipient the purpose of the message (Roebuck & McKenney, 2006). It can be the most important part of the message because it may determine if an individual will open the email or not (Roebuck & McKenney, 2006). The message should be read aloud to see...
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