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Nike Case - Oversea Labor Laws

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Could or should the company have done anything differently?
Nike could have definitely chosen to have handled the labor issue differently. A company’s image is a very valuable asset, which is usually very difficult and costly to restore when damaged. This is what happened to Nike in the late 1990s, when it took a net loss for the company to realize its wrongdoing.

Instead of underestimating the impact of the public, the company could have started off with an apology and to roll out a plan to make amends. This is what Kathy Lee Gifford did when she realized that her clothing line was manufactured in sweat shops. She spoke out against it. Nike could have turned the company around early to avoid the negative image or at least restore the damage at an early stage. Instead, it decided to deny any wrongdoing.

Hiring a subject matter expert in providing ideas on how to improve on the labor condition was a good effort towards fixing the issue. Nike’s move to hire Andrew Young failed because the company’s intention was not done sincerely for making amends. For the public, Young was viewed to have been hired by Nike to defend Nike’s lack of reaction and initiative towards unfair labor conditions at facilities that makes Nike products. The effort did not put the company in a good light with the public. It was viewed as deceptive and fueled angry protestors and critics. Had Nike been sincere about changing its ways or even addressing the issues, it would not have received such a negative reaction from the public.

Joining the AIP helped Nike’s image, but there was so many disagreements that nothing was done swiftly enough. The lag in time hurt Nike, especially when the company itself was not motivated too much on its own to influence changes. The AIP eventually evolved into the Fair Labor Association (FLA), where Nike was involved with supporting the code of conduct established. This didn’t happen until after the brand image was damaged by the negative media attention.

I believe the mistake that Nike made with the overseas labor situation was that it had believed that it was too big of a success to be taken down. The arrogance of not admitting to any wrongdoing was what had fueled the public’s anger. Had the company reacted more swiftly and be more apologetic about the unfair treatment to the workers, it would have been more beneficial to the company. Many companies pride themselves on being Fair Trade Certified and many have found success having built that into their business models. Nike was a big deal in the apparel industry; it could have taken the opportunity to lead the industry towards the effort and be the model company that other companies followed. Instead, the exact opposite happened; the ramification was a loss of faith from customers and having to deal with rebuilding the company’s image. There were positives that came out of this. Other companies saw the public’s reaction towards the unfair treatment and decided to operate their businesses differently. The lessons learned by Nike were also valuable lessons for other companies to avoid making the same mistakes.

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