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Ob on the Edge

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OB ON THE EDGE

The Toxic Workplace
It’s not unusual to find the following employee behaviours in today’s workplace: Answering the phone with a “yeah,” neglecting to say thank you or please, using voice mail to screen calls, leaving a half cup of coffee behind to avoid having to brew the next pot, standing uninvited but impatiently over the desk of someone engaged in a telephone conversation, dropping trash on the floor and leaving it for the maintenance crew to clean up, and talking loudly on the phone about personal matters.1 Some employers or managers fit the following descriptions: In the months since [the new owner of the pharmacy] has been in charge [he] has made it clear that he is at liberty to fire employees at will . . . change their positions, decrease their bonus percentages, and refuse time-off and vacation choices. Furthermore, he has established an authoritarian work structure characterized by distrust, cut-backs on many items deemed essential to work comfort, disrespect, rigidity and poor-tono-communication.2 He walked all over people. He made fun of them; he intimidated them. He criticized work for no reason, and he changed his plans daily.3

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What’s Happening in Our Workplaces?
Workplaces today are receiving highly critical reviews, being called everything from “uncivil” to “toxic.” Lynne Anderson and Christine Pearson, two management professors from St. Joseph’s University and the University of North Carolina, respectively, note that “Historians may view the dawn of the twenty-first century as a time of thoughtless acts and rudeness: We tailgate, even in the slow lane; we dial wrong numbers and then slam the receiver on the innocent respondent; we break appointments with nonchalance.”4 The workplace has often been seen as one of the places where civility still ruled, with co-workers treating each other with a mixture of

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