...Operations management can be defined as the planning, scheduling, and control of the activities that transform inputs into finished goods and services. In other words, it is ‘a field of study that focuses on the effective planning , scheduling, use, and control of a manufacturing or service organisation through the study of concepts from design engineering, industrial engineering, and management information systems, quality management, production management, accounting, and other functions as the affect the operation. Operations management concerns making the most efficient use of whatever resources an organisation to provide the finished goods or services that its customer need on time and cost effective manner. Operations management is related with the strategy of the organisation. In this coursework, we will demonstrate the relationship between the operations management and the strategy of the organisation with the help of a corporate entity. The corporate entity chosen is McDonald's Corporation. McDonald's Corporation is the world's largest chain of fast-food restaurants. The business began in 1940, with a restaurant opened by siblings Dick and Mac McDonald in San Bernardino, California. Today McDonald's restaurants are found in 120 countries and around the world and serve nearly 54 million customers each day. Product Planning Organisations exist to provide products and services which can be purchased by other organisations or an individual. Therefore planning of products...
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...Material management department is typically responsible for directing the supply chain. Material management is an umbrella department that has many other functions (e.g., central store, laundry and linen operations, and sterile processing). The core purpose of material management is to direct and control the movements of goods in an efficient manner through a hospital system (Langabeer, 2008). This material management proposal document will elaborate on the role materials management plays within a hospital and the role of operations managers in this process. This document will further identify possible constraints a hospital may experience in its supply chain, the potential effects and justification on implementing a new collaborative planning process, and provide suggestions on how to manage a hospital supplied during a disaster. Role of Materials and Operations Management The role of materials and operations management plays within a hospital system is vital to the success of any health care organization. According to Langabeer (2008) material management controls significant resources and have total expenditures, or spending at 50% of a hospital budget. Materials management not only directs and controls the supply chain of a health care organization it is responsible for managing the flow of goods throughout the hospital and carry out supply and resource logistics. Materials management has numerous meanings and some hospitals view material management as an umbrella department...
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...and operations, but the interrelationship between this function and other functions of the organization such marketing, finance and human resources. As a company grows, no one person can do everything. There are different areas of activity that take different styles or knowledge. Production and operations will not be complete without successful mobilization and application of financial resources towards the production activity. At the same time, organizations must also ensure that the output of production is conveyed successfully to the target customer through effective marketing. Finance ties all departments together with monetary measurements that tell whether the organization is making money. They also regulate the acquisition of funds to keep the business going on, and investing money received wisely. Sales and Marketing are usually lumped together into a group that focuses on maintaining and attracting customers to the company's products and services. Other functional areas that might interface with production and operations to make the organization successful include the following sections: Research and Development, Transportation, Information Services, Security, Medical, Government Relations and Training. QUESTION TWO: a) Operations strategy Operations strategy is the development of a long-term plan for using the major resources of the firm for a high degree of compatibility between these resources and the firm’s long term corporate strategy. Operations strategy...
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...Question 1 : What is the difference between operations management and process management? Operation Management How the company manages its operation, shall be the key answer to it. In fact, Operation Management is one of the topmost important factor for a company’s success. Having said that, OM helps the organization to recognize “what are” the process, people, decisions, responsibilities and “how” the available resources can be utilized and maximized to deliver the goods or satisfactory services to the clients. Process Management A type of management that deals directly with the organization’s ways of aligning the series of activities involved in any of its operational process, with the aim to clearly define how the entire process is performing. One of the example of process management is “Business Process Management (BPM) . The main purpose of process management is to minimize errors due to human and reduces miscommunication and increase productivity. In your opinion why might it be necessary to have the two terms? Having this as a simple illustration, a client company (DEF) requires its supplier company (ABC) to send its ordered goods from KL to Penang in half a day time. As an Operation Manager of ABC company, Mr. Kuak plans what are needed for the delivery of the goods. He needs to get a driver in a pink of health and choose one of its best truck that’s capable to drive long distance. Where as, Mr. Lan the process manager, decides how the driving journey be conducted...
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...Respondents According to Years in Operations 27 2 Frequency of Respondents According to Forms of Ownership 28 3 Frequency of Respondents According to Educational Attainment 28 4 Frequency of Respondents According to Number of Employees 29 5 Management of Raw Materials 29 6 Management of Finished Goods 30 7 Controlling the Quality of Raw Materials 32 8 Cost Control Strategies 33 9 Effectiveness of Cost Control Strategies 35 10 Using Budget as a Cost Control Strategies 35 11 Managing the Quality of Products 36 12 Meeting Customer’s Expectation 38 13 Standards in Meeting Quality 38 14 Ensuring Smooth Production Process 40 15 Supervision of the Production Process 42 16 Criteria in Hiring Workers 43 17 Assessing the Skill of Workers 44 18 Evaluating Performance of Workers 44 19 Importance of Skills 45 20 Motivating and Training Workers 46 21 Problems Encountered 48 CHAPTER I THE PROBLEM AND ITS BACKGROUND Rationale Operations management is a vital part of every organization (Chen et al, 2012). Every kind of business, whether it is purely service, a business merchandise, or a manufacturing needs people who have practical knowledge of how to manage and handle its operations efficiently and effectively. The proper management, design and improvement of...
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...Operations Management… By D.B.S. Saurabh Marwah(201401017), Dingnan Ouyang(201400084), Boyang Yu(201400104) Students – Asia Pacific International College Literature review 1 Literature review of Operations management Saurabh Marwah, Dingnang, Boyang Asia Pacific International College Research Topic: The impact of total supply chain management on organization performance? Literature review 2 Introduction Operations management is an important part for all the organizations to run themselves successfully or in a professional manner. It refers to decisions and responsibilities of managing the resources dedicated to the production and service delivery. Managers are the people who are responsible managing the resources that make up the operations function. There are other functions also which are not core to the organizations which are for the smooth running of the organizations such as accounting, IT, human resources. Being an operations manager contains a lot of responsibilities and activates in the organization, which contribute to give good service. * Strategic objective: Operations managers must clearly understand the goals of the organization and develop vision in order to achieve them, which also involve translating the goals into implications. * Operations strategy: There are numerous decision-making involved with operations, it is important that operations manager should have a set of guidelines that are connected with organization’s...
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...HEI stocks and sells over 22,000 different items. Most customers receive their orders within 48 hours, and all components are warranted for a full year. Statement of the Problem: The HEI wanted to expand the business including the Web-based purchasing which the board felt that it is needed to offer on-line purchasing to its customers in order to maintain its competitive position in the market. Objective: This study explored the perceptions about Hightone Electronics, Inc. The study tried to assess the expansion activity of the company. To further discuss the idea of expanding the company to Web-based purchasing in order to maintain the competitive position in the market. To assist the board and the management in understanding that Internet-based operations management is critical to the success of the business and it requires...
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...ISCOM/471 December 9, 2013 Jose Aguaylo Executive Summary Introduction Capacity Management. This is a strategically important aspect of operations management for any organization, particularly those engaged in the fabrication and distribution of a product such as Starbucks. Capacity management refers to the design and control of an organization’s processes such that it can meet demand in a timely manner. Capacity management includes proper sizing and allocation of resources including workers, raw materials, inventory, equipment, space, and technology. Inefficient capacity management can have substantial impact on a business, either because it will not be able to meet demand, or because there would be too much idle inventory, raw materials and other resources. Effective capacity management requires good demand forecasting for proper planning on the aggregate (Chase, Jacobs, & Aquilano, 2006). In the case of the new Starbucks yogurt and ice cream products, the company needs good forecasting on daily, weekly and seasonal demand for these products. Each store needs to be supplied with the required equipment and receive sufficient raw materials to meet daily demand. Just-In-Time. Just-in-time (JIT) is a production model to meet demand without incurring in unnecessary surplus or inventory build-up. The purpose of JIT is to reduce the expense associated with excess inventories and overproduction. JIT requires a predictable forecast of product demand. It is a good idea...
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...8.4 Introduction Objectives Production management Product design Design of production system 8.4.1 Types of production system 8.5 Manufacturing process 8.5.1 Types of manufacturing process 8.5.2 Factors affecting the choice of manufacturing process 8.6 Production planning and control 8.6.1 Benefits to small entrepreneur 8.6.2 Steps of production planning and control 8.7 Summary 8.8 Glossary 8.9 Self-Assessment Questions 8.10 Further Readings 8.0 INTRODUCTION After taking decisions about the type of business, its location, layout etc. the entrepreneur steps into the shoe of production manager and attempts to apply managerial principles to the production function in an enterprise. Production is a process whereby raw material is converted into semi finished products and thereby adds to the value of utility of products, which can be measured as the difference between the value of inputs and value of outputs. Production function encompasses the activities of procurement, allocation and utilization of resources. The main objective of production function is to produce the goods and services demanded by the customers in the most efficient and economical way. Therefore efficient management of the production function is of utmost importance in order to achieve this objective. 114 8.1 OBJECTIVES After studying this lesson, you should be able to • • • • • • • Describe the production function and its component Define production management Analyze various factors, which are crucial...
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...after getting positive results from a random market survey on the viability of opening the restaurant. 2.2 Background to the issue The owner of Nautica, Awie, he doesn’t have a good managing experiences and just about making sure that all raw material, cooks and workers are always available at restaurant. He believe that by viewing the restaurant businesses from outside can enable him to see what he unable to see from the inside. Due to lack of management skill and experiences, his annual reports for the last three years have been showing continuous low profit margin compared to regular hih sales turnover since establishment in 2001. 2. Strategic to management practices 2.1 Key Performance Indicator (KPI) KPI are an important management tools and help to monitor the achievement and progress towards targets. A well-made set of KPIs or metrics enables a business to know if it is on the right track. Data used in this way can improve efficiency and effectiveness. As an owner of the restaurant, Awie should hire a management accountant which can work with and familiar with the strategy for the business to identify the appropriate measures for recording progress in each area. 2.2 Human reources Company from...
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...Production and Operations Plan Overview : The main objective of operations plan is to produce high quality products and services at efficient processes (least cost) for a company to be profitable. Activities in operations management (OM) include organizing work, selecting processes, arranging layouts, locating facilities, designing jobs, measuring performance, controlling quality, scheduling work, managing inventory, and planning production. This means that operations management deals with people, technology, and deadlines. The business would start from considering three factors – its suppliers, research and development team, finance team and ultimately, the customers. Following consumer or competitors’ leads is not enough; research and development is the primary source of new product ideas. The idea generation phase involves consideration of technologies, competitors, marketing, and design firms. From considering the factors that may affect the business as mentioned above, the proponents have drawn a product concept. Finance conducted a market study which contains how much are their possible customers are willing to pay for their products. The proponents identified what the product should do to satisfy customers (performance specification) which will be based on three (3) major criteria – trends (this criterion pertains to style, season, age, gender), pricing (this criterion pertains to quality standards, raw materials utilized, location, and professional fees), and quality...
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...1 PRODUCTION AND OPERATIONS MANAGEMENT Introduction Product. Production. Management. Production and Operations Management an Overview. Definition of Production Operations Management. Objectives of Production Management. Scope of Production Management. Benefits derived from efficient Production Management Department. Functions of Production Management. Types of Production Systems. Characteristics of production systems and Production cycle. INTRODUCTION The Subject of Production Management is studied under different Headings-such as Production Planning and control, Production and Inventory control, production and operations control and many more. What ever may be the title of the subject, the contents of the subject are more or less one and the same. Before we discuss about production management, let us discuss about product, production and management. This will give us a rough idea about production Management and with what a production manager has to deal with. 1.1. PRODUCT Though many authors define the product with Consumer orientation, it is better for us to deal with different angles, because it will be helpful for us to understand the subject of production and Operation Management. (i) For a Consumer: The product is a combination of or optimal mix of potential utilities. This is because every consumer expects some use or uses from the product. Hence he/she always identifies the product in terms of the uses. Say for example-Soap can be identified by complexion, cleanliness...
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...the ability for our services to eliminate or decrease inconsistencies associated with sticking to a workout schedule. Onsite services decreases the level of motivation needed to gather one’s self and commuting to the area local gym. People aim to locate ease in processes they consider the hardest to do or maintain. With that being said, I believe it is very rational and profitable to pursue this venture in this industry. I will leverage this OM topic with a focus angled to my capstone project that will deal with the following key elements: • Workforce scheduling • Capacity planning • Quality management and process improvement • Trends in Healthcare (very important) • Inventory management I believe that by focusing on these core elements in relation to Health Care processes, I will be able to mitigate any potential risk situations that I may experience during the operation process of Right Here Chiseled Sessions (RHCS) and thus avoid any potential hiccups my firm may experienced during day to day business processing and ultimately decrease profit reduction scenarios. According to Jacobs & Chase, “Health care as a service is characterized by...
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...Welcome to OPERATIONS MANAGEMENT Operations Management is important, exciting, challenging, and everywhere your look! Important, because it’s concerned with creating all of the products and services upon which we depend. Exciting, because it’s at the centre of so many of the changes affecting the world of business. Challenging, because the solutions that we find need to work globally and responsibly within society and the environment. And everywhere, because every service and product that you use – the cereal you eat at breakfast, the chair you sit on, and the radio station you listen to while you eat – is the result of an operation or process. Our aim in writing Operations Management is to give you a comprehensive understanding of the issues and techniques of operations management, and to help you get a great final result in your course. Here’s how you might make the most of the text: ● Get ahead with the latest developments – from the up-to-the-minute Operations in practice features in every chapter to the focus on corporate social responsibility in the final chapter – these put you at the cutting edge. ● Use the Worked examples and Problems and applications to improve your use of key quantitative and qualitative techniques, and work your way to better grades in your assignments and exams. ● Follow up on the recommended readings at the end of each chapter. They’re specially selected to enhance your learning and give you an edge in your course...
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...beachfront at Teluk Bahang, Penang, or known as glowing bay. It will herald a new standard for an Asian resort hotel. Mutiara Hotel was ranked 19 of 91 hotels in Penang Island. Mutiara Hotel was five-star resort in the Teluk Bahang, Penang. The hotel has been close down on 27 March 2006 for the renovations. Unfortunately, the Penang Mutiara Beach Resort is still closed until now because the renovation. Mutiara Hotels was opened at Johor Bharu. Mutiara Hotel Johor as ranked 5 of 70 hotels. 1.0 The role that the operations function can play to achieve strategic success Planning means deciding what to do, how to do it, when to do it and who will do it. Through planning the organization move its present position to a desired position and helps it prepare itself to reach that position by assembling the resources necessary. Mutiara Hotel needs to set the goals and objective for the hotel and need to develop most appropriate strategies to achieve them. The management need to analyze internal and external factors that may affect the company. The financial and the technical status need to be considered and then plans need to be implemented. Organizing means deciding on a course of action, the detailed organizing of the human and materials resources takes place. With organization, everybody knows where he belongs, what part he play in the realization of the goals of the enterprise, and what resources he will use to bring about the achievement of the goals of the group. Hotel Mutiara...
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