Problem Solution
Problem Solution
Running Head: INTERSECT PROBLEM: SOLUTION AND DEFENSE MBA 520 Transformational Leadership October 27, 2008 Problem Solution: Intersect Investments Introduction Intersect Investment is a financial services organization that has been struggling to compete against Wall Streets compelling record of success since the day of September 11, 2001. The constant flux in the financial organization has left Intersect with a decision they need to make immediately in order to implement and maintain the trust of their clients and their credibility in the market. In the past four years Intersect Investment Financial Services has barely managed to survive but has resisted making any drastic changes. Now it is apparent that the organization must make risky choices in order to see how it affects the changes in the way it interacts with its customers if it is to be competitive and regain the company’s standing in the financial services industry. This paper will examine the problem solution analysis next will follow the problem-based learning model which are: situation background, framing the right problem, identifying end state and goals, identify alternatives, evaluate alternatives, identify and assess risks, make the decision, develop and implement the solution, and finally evaluate the results. The Intersect Problem Solution and Defense analysis will refer to the problem-based learning model and scenario, which will focus on turning challenges into opportunities and transitioning Intersect Investments into becoming a financial market leader. Situation Analysis Issue and Opportunity Identification Intersect Investments has found the business declining in the last five years and they are barely surviving. CEO Frank Jeffers has realized that in order for Intersect to survive the volatile climate of the financial services industry, it must expand the services it provides and step up the service level it provides to its customers. To do this, Frank Jeffers has identified a new...