...Black Hats NSA Capstone Quality Management Plan ------------------------------------------------- Prepared By: Carl Calkins, Heath Shipley Date of Publication: 4/23/14 Revision History Version | Date | Author(s) | Revision Notes | 1.0 | 4/23/14 | Carl CalkinsHeath Shipley | (Original document) | | | | | | | | | | | | | | | | | Table of Contents Purpose and Scope 1 Quality Plan Objectives 1 Deliverables Produced 1 Identify Metrics: 1 Test Checklist: 2 Results: 2 Purpose and Scope To have standards and plan in place to show how we are completing the project. To have guidelines to follow to insure a quality end product that will last and be easily used but the Users. Quality management encompasses a broad range of activities that support quality planning, assurance, and control. Quality management also cuts across a variety of project areas and disciplines – it touches on, utilizes, and affects key activities and deliverables, including, but not limited to, the following: Project Management Planning and Project Operations DED, Deliverable, and Work Product Reviews Independent Verification and Validation Requirements Specification Design Specification Software Development Environments (Development, Production, Testing, Training, etc.) Test Plan/Test Scripts/Test Summary Report Training Planning, Delivery, and Materials Implementation Planning, Execution, and...
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...Project Quality Management Introduction Purpose of the Quality Management Plan The Project Quality Management Plan has herein been created to document the necessary information required to effectively guarantee the quality of the delivered project. It defines the project’s quality policies, procedures, criteria for and areas of application, and roles, responsibilities and authorities. The primary quality criteria identified for the project is aesthetics and fitness for use. Recall the motive for the project: to modernize the family kitchen due to outdated appliances, old cupboards and pipes in poor condition, and chipping paint issues. Therefore it is quintessential to deliver a high quality project that meets the family’s desire for a better looking/functioning kitchen. There are also a few structural criteria that need to be assured for parts of the project to prevent breakdown, and unnecessary wear and tear. Project Quality Management Overview Name | Role | Quality Responsibility | Mr. Jones | Project Manager/Sponsor | Quality Mentoring & Audits | Mrs. Jones | Project Sponsor/Team Member | Quality Audits | Zak and Dan | Labourers | Meet Quality Standards | Quality Management Plan The Quality Management Plan consists of 3 parts: Quality Planning, Quality Assurance, and Quality Control. Together these 3 sections will set up the required formwork define, achieve and review the quality parameters to be achieved throughout the project. Quality Planning The...
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...INTRODUCTION Quality Quality is generally defined as conformance to requirements. It is also conformance to a standard that is required. However, many consider that quality need not just be conformance to requirements but should be an assurance of being the best in the world of that type. In addition, it should also keep a constancy of purpose. Total Quality Total quality refers not only to the product but also to the way the product is made as well as presented to the customer. Total quality asks for customer orientation, process orientation, people management and leadership.All these are continuous processes. Total Quality Managers They believe in a learning organization. They want people not only to learn but also to internalize the learning. Statistical control of quality is very important to them. They believe that work ethic is an important part of any organization’s growth process. They don’t believe that there is a substitute for work ethic, which should become a part of every individual. Total Quality Management (TQM) Total Quality Management (TQM) is a management philosophy which focuses on continuous business improvement through company-wide employee participation and involvement with the fundamental objective of satisfying customer. TOM seeks to integrate all organizational functions (marketing, finance, design, engineering, and production, customer service, etc.) to focus on meeting customer needs and organizational objectives.This has led many researchers and...
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...Performance and Quality Assurance Quality Management Integration Plan Table of Contents Week 1: Project Outline 4 Project Outline 4 Organizational Readiness for Quality Management 4 Quality Systems Analysis 5 ISO 9000 5 Six Sigma 5 Malcolm Baldridge 6 Method Selection 6 Week 2: Quality Dimensions 7 Week 3: Quality Process Improvement Tools and Techniques 10 Improvement Tool: The Five Ss 10 Seiri: Separate 10 Seiton: Straighten/orderliness 10 Seiso: Scrub 11 Seiketsu: Standardize and repeat 11 Shitsuke: discipline 11 Week 4: Quality Performance Monitoring and Control 12 Monitoring and Control of Quality 12 Primary and Contingency Budget for Monitoring and Control of Quality 12 Cost of Quality 13 Tools and Techniques to perform Monitoring and Control of Quality 13 Quality and Performance Tools and Techniques Discussion 13 Quality and Performance Tools and Techniques Samples 14 Week 5: Three levels of Quality Management 16 Organization level 16 16 16 Process level 16 Performer level 17 Week 5: Quality Performance Communication Plan 17 Quality Performance Communication Plan 17 Identify final closure process on resolved quality assurance issues 19 References 20 Week 1: Project Outline Project Outline The proposed project is concerning the ‘Jonestown 4x4’ off-road parts company and their fabrication of custom automotive parts. The main objective(s) for the company are to improve the quality of the product...
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...Total Quality Management History: The concept of quality can be seen in ancient civilization. Egyptian Pyramids and the Great Wall of China are the evidences from history. The concept of total quality was started back in 1920’s. In 1940, statistical techniques were used to check quality. In 1960 quality management became broader in meaning. In past decades quality management was limited to the production process but now quality control is concept taken as something to be applied in every line of business. Introduction: TQM is management approach to integrate all management activities or organizational function (engineering, finance, customer service, design, marketing, and production, etc.) to focus on meeting customer needs and organizational objectives by delivering high-quality products and services. TQM is a method in which management and employees work in the same line for continuous improvements in goods and services to meet customer expectation and to achieve organizational goals. The ultimate objective of TQM is to minimize defects. The Competition based on quality has grown up in recent years. Companies are focusing on quality improvement in every line of business in order to be more competitive. Companies who do not focus on quality will not survive. Companies took quality concept as a crucial to survive in the market. Features: 1-Customer Focus: The first and most important feature of TQM, on which it emphasis more is ‘Customer’. Company more focus...
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...I-III: BJB Manufacturing Company Quality Management Implementation Strategy March 31, 2013 MGT 420 Quality Management Initiative Proposal and Implementation Strategy According to BusinessDictionary.com (2013), the definition of a quality management system is “a system by which an organization aims to reduce and eventually eliminate nonconformance to specifications, standards, and customer expectations in the most cost effective and efficient manner” (Quality Management System (QMS)). BJB is proposing to implement a quality program that will help the business grow, keep costs minimal, and provide a high quality product. The quality program will focus on any changes that are identified, to go through any flaws that have happened, and take the appropriate action needed to improve the products that will help make the CD changers better. The ultimate goal is to be at the top of the chain as far as business goes. A good quality plan that will fit this type of business is important. This initiative proposal will determine what needs the stakeholders may have for BJB’s products, analyze the product and needs of BJB, selection of the quality management approach that will best fit, and describe the role of leadership in planning, developing, and implementing a quality process in BJB. The implementation strategy will review the juran theory used to develop the quality management system along with addressing quality issues, determining an effective...
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...Stakeholders and the Quality Management Process Quality management considers, from a management perspective, all of the functions an organization must succeed in to achieve customer satisfaction. Identifying individuals who are important to implementing the quality management process is essential to an organization. Stakeholders are individuals who have a vested interested in an organization are vital to the quality management process. Understanding who stakeholders are is fundamental in discerning what their role is in the quality management process. The Kenya Seed Company and Ford Motor Company are both organizations that provide good examples of stakeholder’s roles in the implementation of the quality management process. Stakeholders and Implementation of Quality Management There are many different types of stakeholders within an organization such as owners, employees, clients, and vendors. Owners and employee stakeholders of an organization have an instrumental role in implementing the quality management process because these individuals have a direct line to customers and have the ability to continuously improve efforts and increase resources when necessary to ensure customer satisfaction is obtained. This set of stakeholders can assess current organizational culture, customer satisfaction, identify core values, and communicate these assessments to create a strategic plan that will result in the identification and prioritization of what customers’ demands are in order...
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...QUALITY MANAGEMENT MBA 453 PAPER 453 : QUALITY MANAGEMENT Unit – 1 Concept of Quality – Quality as customer delight – Quality as meeting standards – Actual vs Perceived quality – Concept of total quality – Design, inputs, process and output – Need for Quantity – Function of quality – Philosophy of quality – Old vs new – Quality as a problem and as a challenge – 6 sigma concept. Unit – 2 Quality Management : Fundamentals evolution and objectives – Planning for quality – Quality process – Statistical Process Control – (SPC) and acceptance sampling – Quality assurance – Total quality management. Unit – 3 Quality and Productivity – Quality and cost – Is quality of cost – Benefits of quality – Competition in quality – Role of MNCs in emergence of global quality. Unit – 4 Quality System – Total quality control system vs total quality management system – Total Quality Control (TQC) in Japan, US, Europe – Elements of TQC – Just in time, quality circles, quality teams. Unit – 5 Total Quality Management (TQM) – Elements – TQM in global perspective – Global bench marketing – Business Reengineering – Global standards – ISO 900 series – quality manual – Barriers to TQM. Unit – 6 Total Quality Management and Leadership – Implementing TQM – Market choices – Marketing customer requirements – Maintaining competitive advantage - Core competence and strategic alliances for ensuring quality – Quality review, recognition and reward – Quality awards. QUALITY MANAGEMENT UNIT...
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... 1. (TCO A). You are a healthcare consultant hired by the Midwest Healthcare System to assist them in developing their organization's strategic plan that will shape the development of a comprehensive network of services for their community. The organization provides the usual array of inpatient services expected in a moderate-sized community hospital. A local nursing home and retirement community is for sale, and the organization is considering the purchase of that agency. There is a regional hospital that is trying to establish a statewide hospital network. There is a local county health department that provides some clinic services, primarily for the uninsured. You’ve been asked to give a presentation to the board of directors on options for restructuring their local delivery of healthcare services. The hospital's president has asked you to focus your presentation on the elements of a comprehensive delivery system and to highlight innovative methods to restructure the hospital. The presentation will lay out the requirements of an integrated healthcare delivery system. (Points : 25) 2. (TCO B). You are the newly hired Vice President of Human Resources for the Bayside Regional Health System. You have the responsibility for all of the usual human resources functions, including retention plans, the training and development function, and the recruitment process. In addition, you have the additional departments of volunteers and the hospital chaplaincy...
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...Continuous improvement -Demming theory Deming theory Dr. W. Edwards Deming developed a method for the quality improvement process. He believed that the identification and correction of defects after production is not effective. The quality issue is critical to address before production rather than after production (Doherty, 2003). Along with this, it is identified that quality control issues arise due to poor management. If the processes are in place, their performance can be measured and changes can be made to improve the quality of products and process. For the continuous improvement, employee involvement is necessary. So, it is important to use highly effective techniques for continuous improvement in the workplace. According to Deming theory, the job of management is neither to assess employee output numerically nor to inspect product quality after production. But the management is responsible to create a production process and organizational culture that encourages employees for quality work (Gitlow, 2000). Deming proposed 14 principles of management such as: Develop constancy of purpose for improvement in products and services Adopt a new philosophy of economy Stop dependence on inspection to gain quality of products and services End the practice of awarding business according to the price tag. Improve the production system and quality to reduce costs Provide on the job training (Gitlow, 2000). Adopt new methods of leadership and supervision Drive...
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...Gardenia | Sourcing | QAF Limited being the manufacturer and distributor of Gardenia Bread.(http://www.qaf.com.sg/ourbiz/bakery.asp)The ingredients used in our bread are sourced only from certified suppliers with high standards of food safety assurance programmes, and these are subject to incoming quality inspections and tests to ensure that they conform to Gardenia‟s quality and safety specifications. | Inventory Management | Gardenia Bread are baked fresh daily so that consumers get the finest quality and freshest bread daily.Usually bread are sold till the inventory is empty, however for unsold bread, they would be sold to commercial fishponds and factory workers. Gardenia need to do so in order to maintain its reputation of ensuring its bread is fresh etc. (include citation)Research on whether Gardenia uses Inventory Management Software | Distribution | An efficient and effective distribution system is very important especially for companies dealing with food products like Gardenia.Therefore, Gardenia has to ensure that it is able to deliver the freshly baked bread quickly and efficiently every morning to some 3000 retail outlets in Singapore come rain or shine so that the bread remains fresh when it reaches the stores. Gardenia is able to do so with its efficient sales and delivery teams. (Research more on how gardenia manages its distribution network (e.g. vans))Since Gardenia bread are available in many different places and thus it is easily accessible, by increasing...
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...Quality Management includes the process in which determines the quality policies, objectives, and responsibilities performed so that the project will satisfy the needs for which it was undertaken. Implementation of the policies and procedures within the project’s context will ensure that the project and product requirements are met and validated (PMI, pg 227). It is also the ability to plan and control quality and performs quality assurance. If you include these processes in your Project Quality Management process, your will improve the quality of your current and future projects. The first process of Project Quality Management understands the scope and deliverables of the project. In order to give high quality to your customer or stakeholders, you must know their expectation of the service or product. The basic approach of quality management is compatible with ISO International Organization for Standardization quality standards. Every project should deliver quality to which a set of inherent characteristics fulfill requirements with a grade as a design intent assigned to deliverables having the same functional use but different technical characteristics. The project team will need to apply appropriate levels of accuracy and precision for use in the quality management plan. Applying ISO compatibility to quality management, you will need to take the approaches below: • Customer satisfaction –Customers expectations are met (PMI, pg 229). • Prevention over inspection...
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...Needs Assessment for Quality In order for a hospital to survive the competition in today’s healthcare world, a hospital must be aware of opportunities to grow and reduce costs and be supported by Total Quality Management Process. The TQM process helps the hospital to create new products, ensure the standards of quality and client satisfaction and deliver improved services. In addition, the TQM process also helps in improving a company's bottom line profits by increasing operating efficiencies, eliminating waste, and creating working conditions conductive to productivity and company growth. The employees must work in healthy environments, which maximizes their efficiencies and enables them to perform at their best levels. In both the short-term and long-term, the quality improvement process pushes the company from different angles to achieve strategic goals and plans. One of the important processes of patient care is proper medical documentation and updated medical records. Description of chosen process Accurate and complete medical documentation is the responsibility of medical transcriptionists. However, the challenges to medical transcriptionists and the medical transcription industry are complex and varied. Pressures associated with cost, demand, workforce limitations, technological development, globalization, policy and awareness issues come together to create a picture that changes depending on one’s perspective and point of view. Trying to assemble these factors...
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...Quality Improvement Implementation Paper Team C University of Phoenix Quality Management and Productivity MGT/449 Teacher Date Quality Improvement Implementation Paper Introduction Quality is the basic element which should be highly emphasized when a company wants to attain greater market share and acceptability. Through this paper we’ll discuss the quality improvement systems or processes adopted by Hartman Industries in order to gain and retain more and more customers and success. According to Hartman Industries, LLC (2009) the company is considered to be colossal and a leader in plastic injection molding. To be massive and in top positions Hartman Industries has adopted strategies to manage their accuracy and exactness in regard to plastic injection molding. Hartman Industries succeeded because of their efforts in implementing and improving the ISO 9000 standards. They have come up with their own quality control programs which ensure that the quality delivered is up to the mark and as per the requirements of the present trends. The company is highly renowned for their quality work which they deliver in accordance to their outstanding quality control standards. These standards are set and maintained with the help of Six Sigma, thorough research and pertaining to the advanced technology. Identify a quality management system for process or organizational improvement As per UOP (2009) Hartman Industries can be considered as the leader and on the top position in...
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...Barriers to Total Quality Management Background information about the Total Quality Management Profit making organizations use the quality of their services as a marketing strategy, whereby consumers would identify a given brand owing to its quality and after sale services. Total quality management is a framework that enables companies to prioritize quality in the day-to-day operations of the companies to the extent that the said companies are able to produce high quality products while delivering top quality services during and after the sale period (Gupta, Garg & Kumar, 2014). Accordingly, organizations’ management and employees continuously formulate sound approaches that make it possible for them to improve their products and services. Organizations can only achieve total quality management (TQM) if the said organizations are able to combine management and quality tools as a means of realizing business growth and eliminating wastes while strategizing on how to up surge productivity and profits. The history of total quality management (TQM) began formerly as a term created to describe the Japanese-style management methodology to improvement of quality. The naval air systems command came up with the term as an approach to enhance continuous quality improvement of all the organizational processes and as such, it encompassed practices and principles such as behavioral sciences, economics theories, the analysis of the none-quantitative and quantitative data, and process analysis...
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