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Retail Selling

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Retail Selling
Retailers Legal Responsibilities and Policies

Prepared By: Emma Cunniffe
For The Attention Of: Catherine Cooney
PPSN: 8150999U
Class: Beauty Sales Advisor
Issue Date: 20/10/14
Deadline: 17/11/14

Terms of Reference
This report is for the FETAC level 5 module Retail Selling as part of my certificate in Retail Practice – Beauty Sales Advisor.

Aims
The Aims of this report are: * To identify and explain four pieces of legislation that affect retailers. * Discuss the retailers policies on returns * Discuss the retailers policies on after sales services * Discuss how retailers can ensure health and safety in the work place marketing reference to the HAS and to the health and safety at work Act 2005. * Make appropriate conclusions and recommendations

Introduction
My name is Emma Cunniffe. I am studying to be a Beauty Sales Advisor with a Certificate in Retail Practice. In this report I will outline the retailer’s legal responsibilities as well as policies on returns, after sales services and customer feedback and health and safety. This Assignment is worth 20 % of my overall mark for the module retail selling and it is a mandatory module for a certificate in Beauty Sales. I will use primary and secondary research for this assignment.
Methodology
I have gathered the research for this assignment from a variety of sources. These sources include the internet, books and class notes. I collected my research at various stages of the project process before I assembled it.

Legislation that affects retailers
Consumer protection Act 2007
The Consumer protection Act was set up on the 1st of May 2007. It then established the national consumer agency.
Competition and Consumer Protection Commission. * CCPC took over from the NCA * The CCPC are responsible for promoting consumer welfare, investigating, enforcing

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