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Retail Trends

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Retail Trend Paper

Social and mobile media have changed the face of online (and offline) retail. There’s no denying that today’s consumer is increasingly active and always plugged in. Social and mobile media are already carrying some serious weight in the marketing world, and it is increasingly becoming more essential in company operations. Retailers have been at the forefront of using social and mobile platforms to engage customers, build an army of fans, and better understand what customers want. But they are still learning about how consumers really use social and mobile to make buying decisions, and the respective learning curve. The influence of the internet, especially via social networking (Facebook, Twitter, etc.) on people’s purchasing behavior has grown over the years. Retailers who depended on traditional stores to drive sales, have found that the reach of social media extends beyond generating visibility; it is also a channel to generate revenue. Social media has prompted retailers to shift a growing percentage of their marketing dollars to this space. Most retail firms aren’t just scrambling to add more content to their Web sites; they’re battling a shifting tide. Now the future of digital marketing isn’t about bulking up a firm’s own branded dot.com to inform followers of the company – it’s about getting their content onto someone else’s website to reach more consumers. There is no need to search for online shops and auction houses through search engines. Today you can just log into your Facebook account and you will see those Internet marketing sites being advertised on your home page. With a click you will be instantly redirected to the retail website, and you can start your online shopping experience. By creating social media pages for their brands retail firms are able to directly interact with their customers. Social media sites

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