...become more in line with the strategic plan, a need to restructure the organization for Kudler Foods was identified. The restructuring will include five additional positions that will be advertised and posted immediately. These positions will consist of an Accounting Manager, a Catering Assistant and three Purchasing Managers. The job descriptions for each are as follows: 1. Accounting Manager – Job Description: The Accounting Manager will be responsible for all areas relating to accounting and financial operations for the Kudler Fine Food stores. The Accounting Manager must also adhere to accounting principles and practices to ensure the financial statements and general ledger transactions are recorded accurately. Job Qualifications: CPA with a Bachelor’s Degree in Accounting or Business; five to seven years of work experience in retail; three to five years of management or supervisory experience; and must be familiar with Microsoft Office Suite (Excel, Word and Access). 2. Catering Assistant - Job Description: The Catering Assistant will report to and support the Owner of Kudler Fine Foods and on occasion the Accounting Manager. The Catering Assistant may be required to attend catering events to help with set up and therefore must maintain a professional appearance during interactions with customers. Job Qualifications: High School Diploma or Associate’s Degree in Business or Hospitality Management and...
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...Performance Management? II. Purpose of Performance Management System III. Problems identified in Dubai Caterers Performance Management System IV. Advantages and Disadvantages of the current rating scale V. Ten Steps to Solve the current crisis VI. Conclusion and Identification of other problems I. Introduction: What is Performance Management? Performance Management is known as activities that focus on the job performance and evaluates it, precisely it has been defined as “strategic and integrated approach to increasing the effectiveness of organizations by improving the performance of the people who work in them and by developing the capabilities of teams and individual contributors” (Armstrong and Baron,1998). Performance Management is important for any organization as it aids in accomplishing organizational goals because through it employees can only be provided by appropriate and specific feedback to assist their career development and job performance. In addition to that it effectively evaluates employee behaviors with performance of specific objectives consistent with the work unit and organizational strategy. Moreover, performance deficiencies that may hinder accomplishing of organizational goals are addressed through employee development programs that meet the needs of the organization and the market. II. Purpose of Performance Management System Effective Performance Management Systems are hard to implement, manage and design and thus could be...
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...first year of operation, they could turn a profit and maintain their unique character. The company shares a common goal and mission with its employees, which encompasses customer service, professionalism, and etiquette. The company’s mission is to provide customers, “The finest in selected foodstuffs, wines, and other epicurean delights, in an unparalleled consumer environment, coupled by our experienced, helpful, and knowledgeable staff “ (Kudler Fine Foods, 2005, p. 1). Kudler Fine Foods has a business aspiration that encompasses quality product, aggressive pricing, and continued innovation. Kathy Kudler envisions a customer more inclined to pay a higher price for a quality brand. The following paper will discuss the strategies and opportunities presented to Kudler Fine Foods as the corporation embarks on a new business venture. Implementing a new sector to a business requires market research and development. The corporation must establish an effective marketing mix, ensure themselves the availability of their product, compare their aggressive pricing to competitors, and incorporate the recent merger with local growers into their marketing strategy. Before any of the previous objectives can be instituted, Kudler Fine Foods must determine the wants and needs of its potential catering customers, by analyzing its already existing sectors such as the cooking class socials and customer reward program. Throughout this course, the idea of increased product awareness, increased sales...
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...motivational tools for affecting the performance of employees in organizations.(Hellriegel & Slocum 2011,p.192) Allstate’s goal sitting process is broken down into four steps. Step one is succession programming. By picking candidates from different backgrounds, woman, and minorities , they ensure diversity. Diversity competency includes the ability to help people work effectively together even if their interests and backgrounds are different.(Hellriegel & Slocum 2011, ) Step two is development . After employees skill are properly assessed they are given a plan for advancement. Step three is measurement . The company used a survey to solve problems and improve work conditions. Step four is accountability and reward. Reward programs represent a powerful means for motivating high levels of individual and team performance. Part of the managers pay is based on the Diversity Index survey. This lets manager know how important their job is. Allstate Diversity mission is to sustain an effective organization that drive, a high-performance culture, which in turn enable higher productivity, higher moral, more innovation, collaboration, and rick taking. Our policies, procedures and programs are designed to promote inclusion, work life balance, dignity and respect, commitment to appropriate representation and leveraging differences to maximize...
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...CASE STUDY: REWARDING TEAM WORK IN THE PLAINS 1. Explain the organizational reward system this firm uses. Usually the tangible rewards that people receive from employment come in the form of salary, incentives and benefits. Also the tendency in the past was to have reward systems implemented for individual employees. However when the company with its diversification plans in mind went from traditional top-down approach to a better way, horizontal matrix system, the new concept of ‘team work” emerged. As stated below it is how Behlen Manufacturing Company in Columbus, Nebraska USA, has implemented their unique methods of rewarding systems and became the industry leader in customer satisfaction. Behlen has identified their most valuable asset as their employees thus naming them as “Partners in Progress” in all their articles. Founders of this company have understood that when they make the customer better-off; they themselves be better-off too. Further they firmly believed that for them to help them to grow, they have to pass on to the team “the heritage of Behlen”, the strength of work ethic and the entrepreneurial spirit of the earlier culture. According in Behlen Company they have implemented three major rewarding systems: 1). Gain Sharing – where all members share a usually fixed percentage of the documented savings or performance gain accomplished by the team. They earn monthly gain sharing up to $ 1an hour when a respective team meet a productivity...
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...Contract and Event Management 1.1 The main characteristics of the contract and Event catering sectors. In the UK catering market, contract caterers are the key players and they are expert operators who are destined to take charge of the catering amenities for a whole variety of organisations. Likewise, growth in the recent years has been through the food service market as it has developed. The UK’s contract catering sector is subjugated by international operators, for instance; Sodexho, Aramark, Compass etc... Bearing in mind this causes rivalry between these companies which therefore creates competition. Furthermore, in order for a small sized food and drink business to proceed and get in the market they must therefore find a way to work alongside those that are more highly levelled, specialised and experienced for catering wholesales or those that already serve to larger well known companies. The Benefits of Contract Catering Contract catering business has many benefits which include; • Fall in distribution costs • Expand experience of the foodservice industry • A one way route to a large number of outlets. • More advanced, more lucrative. • Potential growth in one of the fastest growing sectors of the UK catering market. Getting Started Start with the strategy: The recognition of contract catering has advanced revenue streams that would have been expanded from the companies planning and evaluated in order to authorize. Heres a list of key questions you...
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...10 for relevant stakeholders 2. Identify and describe at least 5 methods that can be used for capturing customer needs. Apply one of these 5 methods to your product/service 3. Identify customer requirements using the Kano analysis 5 methods including explanations. A completed example of the use of one method List of customer requirements/needs: minimum 10 WANT i i WANTs minimum 10 MUSTs minimum 5 DESIRABLEs Customer satisfaction Stakeholders and their expectations Service: Hotel Guests Reliability Good i G d price Employees Compensation/ reward Job security Owners Profit P fit Solidity/Stability Contractors Good business relation Safety Suppliers Long term relationship Timely payments Government: Compliance with regulations Human Safety Competitors Information sharing I f ti h i Benchmarking Advertisements companies Payments on time Adequate information Communities such as city council. Social service Follow ethical conduct. Share Holders Profit. Stability Customer satisfaction Tools for capturing customers needs 1. 2. 3. 4. 5. 6. 6 7. Service: Hotel Tools for capturing customers needs p g Customer surveys (Questionnaire) Focus group Customer Interviews Customer F db k F C t Feedback Forms Warranty claims Market research Benchmarking Customer satisfaction Questionnaire Template 0 Features Electrical Safety Overall Hygiene Variety of Restaurants y...
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...they motivate us to act. (3) Goals increase persistence. Persistence represents the effort expended on a task over an extended period of time. (4) Goal foster strategies and action programs. Goals encourage people to develop strategies and action programs that enable them to achieve their goals In evaluating Allstate company goal setting process Allstate has taking four specific steps on how to accomplish different task. The first step is Succession Programming. A diverse slate of candidates is identified and developed for each key position. Allstate's management information system enables it to track and measure key drivers of career development and career opportunities for all of its employee's, ensuring that the company's future workforce will be diverse at all levels. Step two: Development. The company's development process, all employees receive an assessment of their current job skills and a road map for developing the critical skills necessary for advancement. Step three: Measurement. Twice a year the company takes a snapshot of all employees through a survey called the Diversity Index. Finally step four: Accountability and Reward. To help employees maintain a balance between work and person life, Allstate has a number of programs in place. For example,...
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...Qualifications Executing the business strategy will require the addition of five new positions. These positions will be created within the Kudler administrative organization chart as they will support all three current and any future stores. The new position will report directly to Kathy Kudler. The first new position will be the Director Marketing & Services. This new position will have responsibility to manage four new positions, including: catering manager, event manager, information manager, and a promotions coordinator. The Director of Marketing & Service responsibilities are: 1. Growing Kudler revenue through catering, cooking classes and wine appreciation classes. 2. Analyzing information from the frequent shopper program, sales and services revenue and developing marketing programs that take advantage of this information to grow sales and profitability. 3. Creating a promotional calendar that maximizes profitability during peak seasons and consistent revenue during off-peak seasons. Kudler will also hire a Catering Manager. The...
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...10 for relevant stakeholders 2. Identify and describe at least 5 methods that can be used for capturing customer needs. Apply one of these 5 methods to your product/service 3. Identify customer requirements using the Kano analysis 5 methods including explanations. A completed example of the use of one method List of customer requirements/needs: minimum 10 WANT i i WANTs minimum 10 MUSTs minimum 5 DESIRABLEs Customer satisfaction Stakeholders and their expectations Service: Hotel Guests Reliability Good i G d price Employees Compensation/ reward Job security Owners Profit P fit Solidity/Stability Contractors Good business relation Safety Suppliers Long term relationship Timely payments Government: Compliance with regulations Human Safety Competitors Information sharing I f ti h i Benchmarking Advertisements companies Payments on time Adequate information Communities such as city council. Social service Follow ethical conduct. Share Holders Profit. Stability Customer satisfaction Tools for capturing customers needs 1. 2. 3. 4. 5. 6. 6 7. Service: Hotel Tools for capturing customers needs p g Customer surveys (Questionnaire) Focus group Customer Interviews Customer F db k F C t Feedback Forms Warranty claims Market research Benchmarking Customer satisfaction Questionnaire Template 0 Features Electrical Safety Overall Hygiene Variety of Restaurants y...
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...Assignment #2 Case: “Allstate Insurance Company” Krystal Goodin October 31, 2010 Leadership and Organizational Behavior Professor: Dr. LAURA POGUE Allstate has an effective goal-setting program because the company is the world's largest publicly held personal lines insurer. It has operations in 49 states and Canada. Allstate sells 13 lines of insurance with auto, property, life and commercial insurance as the major lines. Allstate offers retirement and investment products and banking services. With all these products and services this shows you that they are very effective. They keep growing. Challenging goals have been set. Allstate set goals for diversifying the company. The goal has two major points the internally focused goal which is “unlocking the potential for excellence in all workers by providing them the tools, resources, and opportunities to succeed.” (pg 215) The second goal Allstate insurance set out to achieve is external. Allstate insurance wants to create a more diverse workforce that matches the experiences, background, and sensitivities of the markets it serves. The ability of Allstate Insurance diverse employees can be found in step two. The employees have to master new skills and they are provided with a road map of the critical skills necessary for advancement. (pg 216). The Allstate Insurance diversity employees have to be motivated and exhibit goal commitment in order for achieve their career advance employees have to commit to attending career...
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...Allissia G. Jones Dr. Bruce Macdonald Leadership and Organizational Behavior: BUS 520 31 October 2010 Abstract This paper will cover the evaluation, discussion, and recommendation of Allstate’s goal setting process, diversity indexes, and high performance reward system. Hellriegel and Slocum(2011) defines: Goal setting is the process of specifying desired outcomes toward which individuals, teams, departments, and organization will strive and is intended to increase organizational efficiency and effectiveness (p.192). According to Hellriegel and Slocum, Goal setting is set up with motivational aspects which motivates the individuals 1) Directing one’s attention 2) Regulating one’s effort 3) Increasing one’s persistence 4) Encouraging the development goal-attainment which lead to task performance (p.193). According to Case: Diversity Competency, (HR) executives at Allstate Corporation, has found that its diversity strategy has become one of the company’s most important competitive weapons. The company’s vision is stated, “Diversity in Allstate’s strategy for leveraging difference in order to create a competitive advantage” (p.215). Allstate’s Strategy has two major points: internal focus and external focus. According to James DeVries, senior vice president of (HR) 1) Internal focus is about “unlocking the potential for excellence in all workers by providing them the tools, resources, and opportunity to succeed” 2) External focus is about making certain...
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...mission statement is clear;”provide our customers the finest in selected foodstuffs, wines and related needs in the unparalleled consumer environment.”(Kudler Fine Foods Mission Statement, University of Phoenix Virtual Organization Portals, 2008) With the wide variety of foods is offered at Kudler Fine Foods, the different departments include gourmet baked goods, dairy, gourmet cheese, and wine, organic, non-organic produce sections, fresh meats, and seafood. In addition, within the three retail locations, KFF offers cooking classes along with monthly cheese and wine customer appreciation classes. Some of these services will be expanded into the private residence sector. Adding to their list of offered services, KFF has just added a new catering service in an attempt to attract new customers, as well as, increasing revenue from their existing customer base. There have been some recent operational changes at Kudler that will be advantageous to the success of their stores. Kudler is able to increase their profitability by using operational strategies, such as, establishing contracts with local producers of organic produce, creating a purchasing department, and using marketing tools; at this time Kathy Kudler has been doing the purchasing herself. The purpose of this analysis is to identify the business opportunities created due to the changes in the use of technology. Additionally this analysis will show the business strategy of Kudler Fine Foods, how to implement it, and the role...
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...Leadership and Organizational Behavior: BUS 520 31 October 2010 Abstract This paper will cover the evaluation, discussion, and recommendation of Allstate’s goal setting process, diversity indexes, and high performance reward system. Hellriegel and Slocum(2011) defines: Goal setting is the process of specifying desired outcomes toward which individuals, teams, departments, and organization will strive and is intended to increase organizational efficiency and effectiveness (p.192). According to Hellriegel and Slocum, Goal setting is set up with motivational aspects which motivates the individuals 1) Directing one’s attention 2) Regulating one’s effort 3) Increasing one’s persistence 4) Encouraging the development goal-attainment which lead to task performance (p.193). According to Case: Diversity Competency, (HR) executives at Allstate Corporation, has found that its diversity strategy has become one of the company’s most important competitive weapons. The company’s vision is stated, “Diversity in Allstate’s strategy for leveraging difference in order to create a competitive advantage” (p.215). Allstate’s Strategy has two major points: internal focus and external focus. According to James DeVries, senior vice president of (HR) 1) Internal focus is about “unlocking the potential for excellence in all workers by providing them the tools, resources, and opportunity to succeed” 2) External focus is about making certain that the workforce matches the experiences...
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...Airlines, Onur Air, Atlasjet. International competitors: Lufthansa, Aır France, British Airways etc. Turkish Airlines award for Europe’s Best Airline, Southern Europe’s Best Airline and the World’s Best Premium Economy Class Airline Seat for years 2011,2012 and 2013. Also they have been selected the Airline of the Year by Air Transport News at the 2013 Air Transport News Awards Ceremony. Turkish Airlines was chosen as the offical carrier by Europe’s leading football clubs such as: Borussia Dortmund, Aston Villa and Manchester United. Moreover they made sponsorship and promotion with some athletes and actor: Lionel Messi, Kobe Bryant, Caroline Wozniacki, Kevin Costner and Wayne Rooney. Furthermore the company is the primary sponsor of the Turkish Airlines Euroleague since 2010 and was among the sponsor of the 2010 FIBA World Championship. VALUE-CHAIN ANALYSIS Value-chain analysis is a chain of activities that a firm operating in a specific industry in order to deliver a valuable product or service fort he market. It has two kinds of activities these are: primary activites and support activities. In primary activities, it has:...
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