...As we have learned, stereotyping is the act of making a generalized image or preconceived notion about a particular group or person. This type of perception is not only detrimental to one’s daily life but can have a positive and negative impact in the workplace. While there are some positive stereotypes, society’s role is primarily a negative connotation. As a person working in the administrative field, I am often stereotyped as ‘just a secretary’. This is a stereotype that myself and others working in this field continue to struggle to overcome because we are not the secretaries of the past who poured and made coffee, typed or took shorthand, and were at the beck and call of their bosses. Furthermore, this year marked my ninth year working full-time for a local government agency as a frontline administrative assistant and recording-secretary for a commission. For the last several years, my role has broadened beyond clerical and administrative duties. My role now performs increasingly complex duties that demonstrate strong interpersonal and communication skills, organizational skills, and effective decision-making skills. These duties include the...
Words: 592 - Pages: 3
...Leadership Roles in the Workplace Prepared for Management and Supervision MGT-410 Instructor Ms. Jacqueline Carreras Prepared by Connie Burns-Marshall Management-Skills and Application by Rue & Byars book have a lot of useful information. It focuses on the essential skills that are needed to become a successful manager. It’s a roadmap for critical thinking that’s needed in leadership where problem solving, decision-making and empowerment are daily routine roles. Senior management value leaders that can focused on accomplishing organizational objectives accurately and efficiently with these professional skill sets. At the end of each chapter the questions are designed to promote critical thinking as a leader. (Rue, p. 3) Healthy control of my emotional intelligence is another important attribute that’s needed in the workplace and is related to critical thinking skills, since a calm head allows me to engage more effectively; both attributes can help me establish better relationships with co-workers, senior and middle management and external resources. Stress and challenges are common in practically all workplaces and jobs. Healthy emotional responses and expressions in response to stressful situations will help me project an image of professionalism, avoid negative consequences and maintain an open mind for critical thinking. If I have better control over my emotions I will typically show poise and patience in response to a stressful...
Words: 2268 - Pages: 10
...The Role of Culture in the Workplace Anne Marre S. Bautista The Chicago School of Professional Psychology The Role of Culture in the Workplace Culture is a crucial factor of human behavior. Over the last decade, culture has become a hot topic in organizations because of the explosive rise in the ethnic diversity in work places. This increase in cultural diversity comes with consequences which have resulted in the emergence of a need to build cross-cultural competencies among personnel in order to create work places that allow all employees to perform at the optimal capacity without being marginalized and made to fell incompetent or in adequate based on their cultural background and behavior norms, values and beliefs. Cultural differences within organizations can lead to challenges such as conflict and poor performance. Understanding the role of culture diversity in the workplace is important for organizations searching to build a competitive edge in the global market. This paper addresses the role of culture diversity on motivation and conflict within organizations. These issues were first revealed to me when I was 18 years old, and I got a job as a sales associate. I only worked there for two months. But I only needed two months to witness the role of culture in a workplace. I was one of the very few Asian associates. The other Asian was a Chinese young woman called Stephanie (pseudonym). The workers were predominantly Caucasians as well as were the clients who were...
Words: 2403 - Pages: 10
...In organisations today, the role that communication plays is one that is imperative to an organisations success and the success of the individuals of that organisation. Poor communication is most often the source of interpersonal conflict (Cocks 2012), which is not a surprise as almost 70 percent of an individual’s day consists of some form of communication (Robbins, et al. 2011). Communication is the process of information being passed from one individual to another that follows a procedure of informational transfer and understanding. There are some significant barriers that impact the way in which communication is interpreted. This essay examines the role of communication in organisations, the significant barriers to effective communication and the possible solutions for those problems. Communication is the process of transferring and understanding information. Communication must include the transfer of information and understanding of the meaning in order to be successful. Before communication can take place, there must be a purpose. The communication process refers to the way in which we send and receive information. The process consists of a sender initiating the message by encoding their own thoughts (sent through a channel), with the message received and decoded by the receiver. If any part of this process is neglected or misunderstood, there is minimal chance of the message being interpreted correctly. If perfect communication were to exist, it would occur when an idea...
Words: 1646 - Pages: 7
...Role of Women and WLB Women are mostly into full time services and are working 8 hours per day and 5 days in a week minimum and are confronted by increasing workload every day. So, most of them carry work and responsibilities to home but balancing between these two complex situations in the present day fast life requires talent, tact, skill and caution. Women have to cope up with high work targets, office commitments, tight meeting schedules and the duties and responsibilities of life and home. Employers should concentrate on framing various policies and schemes to facilitate Work life balance to encourage and attract women employees. (Sayanti Ghosh, 2010) According to Powell and Greenhaus (2006), women may have difficulties managing their...
Words: 1235 - Pages: 5
...HRM CONFIDENTIAL NOTICE: This message contains confidential information and is intended only for the individual/s named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required, please contact the sender as information of which is posted. CONFIDENTIAL NOTICE: This message contains confidential information and is intended only for the individual/s named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required, please contact the...
Words: 2396 - Pages: 10
...Six Common Roles in the Workplace By: Charqweshia Tucker Teamwork is becoming more common in the workplace, more and more companies are utilizing the concepts of teamwork or group dynamics. The two words are similar with different meanings, teamwork can be referred as "a group of people working together in a group" and group dynamics can be referred as "individual roles and interactions". There are more roles that are played in the workplace outside of a leadership role. The roles can be formal or informal and can be played by one or more members. During my research I found six common roles that are played in the workplace, which include: the agenda setter, the cheerleader, the critic, the gatekeeper, the joker and the leader. The Agenda Setter The Agenda Setter is "who regularly puts new ideas and issues on the table" (pg. 136). This role is important within a group because this role is responsible for providing an agenda and supporting materials ahead of time. By doing so it will help maximize the time that the group has to ensure that everything is covered in a timely manner. This role can be done by The Leader but it will make things run smoother if an Agenda Setter is assigned. According to the textbook, The Agenda Setter is very important and most meetings cannot survive without one (pg. 137). The Cheerleader The Cheerleader is "who encourages any sign of progress"(pg. 136). This role can be played by one or more people at a time. "An effective Cheerleader...
Words: 1662 - Pages: 7
...Understanding the role of perceptions, personality and emotions in the workplace Perceptions, personality and emotions cannot be ignored when discussing the workplace because quite simply, the workplace is made up of people who come with different personalities, subject to different emotions and ways of looking at things. A successful company will understand this and its managers will work to create a positive atmosphere. Emotions, personalities and perceptions all have an effect on how employees interact with one another, how decisions are made, how managers are able to motivate their employees to increase productivity, and how conflicts and negotiations are handled. It stands to reason that if employees are happy and enjoy coming to work then they will be more productive. According to Barsade and Gibson, “…the evidence is overwhelming that experiencing and expressing positive emotions and moods tends to enhance performance at individual, group, and organizational levels” (Barsade & Gibson, 2007). Frost describes a mechanism of “emotional contagion” where when the leaders express positive emotions, the staff will be influenced by this and the outcomes tend to be positive (Frost, 2004). It would stand to reason then, that in a company with displays of negative emotions, the opposite would result. Affect is an umbrella term used by Barsade and Gibson as a range of discrete emotions (fear, anger, joy), moods (cheerful, sad), dispositional traits (negative, upbeat)...
Words: 5752 - Pages: 24
...Social networking plays an important role in our workplace In recent times, more workers around the globe are using social networks. People of every age group, big or small, know how to use the different social networking sites. A US survey showed the habits of 1,600 Internet users from the U.S., UK, Germany and Japan and found that over the past two years, social networking users in the workplace has risen from 19% to 24%. Is it being used to drive our businesses ahead, or if we’re instead wasting our companies’ time and money? Now let we see what the company and employees use it to do: In China, Renren and Xiaonei social networks are very popular now. There is no doubt that it has become one of the best ways to meet people in different parts of the world. People of every age group big or small are using numerous networking sites and creating their profile. They share information and communicate with each other. Social network provides the opportunity to strengthen the bonds between employees in a work place. Social network helps to establish interaction and information sharing between users. With the rapid growth of online users, it has helped the company to promote their business and in reality it has become a marketing tool of driving business. Companies also use it as a platform to distribute product information and some of them have translated into sales. Now look as below the SWOT analysis of social network in our workplace: Strength: It promotes and facilitates communication...
Words: 5033 - Pages: 21
...D1: evaluate the effectiveness of the use of techniques used in marketing products in one organisation The organisation I have chosen to evaluate the effectiveness on their use of techniques in marketing products is boots. The product I researched on was Rimmel London eyeliner which was from boots. There was a range of marketing techniques they have used. They have advertised the product on television and also the internet (YouTube). When it comes to advertisements Rimmel exaggerated eyeliner got over fifty seven thousand two hundred and fifty eight views. The customer reviews that were received for Rimmel London ‘’exaggerate eye liner’’ was last year in 2012(11 November). They only got six reviews; out of six people four people rated it five stars; one person rated three stars and one person rated it one star. However, from March to October 2013 they have got 101 views mostly giving back positive feedback. Also forty-four people gave a star rating of four point five and five. This has had a major effect over time because before Rimmel London wasn’t that recognised and now the views and ratings have rapidly increased. Furthermore, Boots have used a market relationship technique. For example if you buy the Rimmel London exaggerated eye liner you can now get the second one half the price. Another offer which you can get is when you spend ten pounds or more on any product that belongs to Rimmel London you can retrieve a free gift which is Rimmel London scandalize mascara...
Words: 298 - Pages: 2
...Describe how two businesses are organised Introduction For the previous assignments I had to look in to research two completely different businesses, these businesses are; Manchester United (PLC) and Islamic Relief (Registered Charity). Now within this assignment I am going to be analysing and describing how both of the businesses are organised, and how they are both, structured. We went to Old Trafford, on Wednesday 7th October and we were taken on a short tour of football stadium and also took part in an education lecture which included a question and answer session with the Educational Officer at Manchester United. The educational lecture and the question and answer session was provided for us to help us with our business work. (Unit 1: The Business Environment) This helped us, by answering some of the questions that would have been asked in the later assignments. A visitor had come, from Islamic Relief to tell us about the charity that helps millions around the world. I also gained information and knowledge regarding this business. It was fascinating to find out the difference between the registered charity and the football club. This was because I think it’s amazing how two different businesses can achieve different aims and objectives, yet they both can be so successful. The two businesses have different organisational structures, an organisational structure is designed and created to, divide up the work that needs to be completed thus making it easier to...
Words: 395 - Pages: 2
...Student ID Number: 109020646 MOD053 - Research Methods and Dissertation Dissertation – Final Sent to Repository: 12th February 2012 Word Count: 12409 Declaration I, Tim Malone, declare that I am the sole author of this dissertation is my own unaided work and a result of my own investigations, except where indicated in the acknowledgements, the text and the references. It is being submitted in partial fulfillment of the requirements for the degree of Master of Arts: Leading Innovation and Change at York St. John University, United Kingdom. An Investigation into Attitudes to Workplace Creativity and the Role of Innovation StylesTM as a Model to Enhance and Encourage Creative Thinking in Groups at NCP. Abstract In recent years, organisational creativity has attracted much attention from academics and leadership experts. This is due in part to the relationship between creativity and innovation and also because employees throughout organisations are facing unfamiliar, complex problems. These new problems require novel solutions and as such, a high level of creative thinking is required. Increasingly, the workforce is being asked to identify the real problem, uncover problem-related information and then produce and evaluate a diversity of possible solutions. While organisations are constantly seeking innovative solutions, there is a great deal of evidence to suggest that leadership attitudes to creativity and organisational culture exert a powerful...
Words: 17220 - Pages: 69
...1. Introduction Equality and diversity in the workplace has become a central topic in the debate within the human resource management literature. Traditionally, society has been divided into different social classes, which arise from different aspects such as access to material resources, access to education and employment opportunity. These divisions in class differences have reflected and have fundamental influence over employment relationships (Williams and Adam-Smith, 2009). However, inequality nowadays is more complex. It has gone beyond the issue of class differences, thus the lack of equality and non-discrimination framework impedes the progress of equality and diversity in contemporary organisations (Fawcett Report, 2013). The presented paper builds on the existing literature on the topic of equality and diversity in the workplace, and aims to examine the role of trade unions, governments and human resource managers in promoting equality and diversity within organisations. Particular difficulties of advancing equality in practice are investigated and solutions to overcome these issues are discussed. Overall, the paper is structured into three main sections. To begin, a short outline of different approaches used in addressing equality and diversity will be considered. The first main section highlights the role of the stakeholders in promoting equality and diversity in the workplace. The second section evaluates numerous challenges preventing the promotion of equality...
Words: 3310 - Pages: 14
...| Department of BusinessIn conjunction with Edexcel | Edexcel BTEC Level 3 Extended Diploma in Business | Assessment Information | Unit No & Name: | Unit 27: Health and Safety in the Workplace level 3 | Lecturers/Assessor Name: | Rachel Adedeji | Date Set: | w/c Sept 2014 | Assignment Name: | 1 of 2 Health and Safety in the Workplace | Submission Date: | w/c Nov 2014 | | | Edexcel Unit Code | H/502/5458 | Assessment Type: | Internal (Portfolio) | Unit Credit Value | 10 | Internal Standardisation | Assignment Brief | Assessments | Author: | Maxine Halford | Assessor 1 | | Internal Verifier: | | Assessor 2 | | Date: | Sept 2014 | Internal Verifier(s): | | Assessment Resources | Document/File | Name of Document/File | VLE | Network | Assignment Brief: | Unit 27: Health and Safety in the Workplace | | | Unit Specification: | See VLE or Edexcel.com\Qualifications | | | Feedback Header Sheet: | CF015 will be attached for formative and summative feedback | | | Learning Outcomes relevant to assignment linked to:- | 1 Understand how health and safety legislation and regulations affect a business working environment | 2 Know the requirements for healthy, safe and productive working conditions | 3 Understand the role and responsibilities of key personnel | | Level 3Unit 24: Aspects of Criminal Law Relating to Business (10)Unit 26: Managing Business Information (10) | Tasks | Task Submission Dates | Task 1 a-c P1Task 2 a-b...
Words: 1270 - Pages: 6
...Ever since the beginning of time, Men have always been perceived as superior to men and society nowadays continues to treat women even in the workplace, The glass ceiling however is mostly used to describe the limitations imposed on qualified women in the workplace. Woman who is graduated from bachelor degree has less chance to apply the work due to the gender. It has conducted me the question about gender inequality at workplace is still in the society. B.The purpose of this paper is to show that women nowadays are afforded more opportunities than in the past and the role of women in the workplace. 1. Society has changed over time but a glass ceiling is still, The glass ceiling symbolises a variety of obstacles. C. There are 3 main...
Words: 1271 - Pages: 6
