...Nonverbal Communication in the Workplace Actions truly do speak louder than words. Whether we know it or not, everyone communicates on a daily basis. Verbal and nonverbal communication is used during interpersonal conversations every day. Most communication used is nonverbal. When individuals communicate in the workplace whether it is colleague-to-colleague, sales, to form a friendship, in means of educating or to persuade and lead someone, nonverbal behaviors are used to justify means of communication through the use of body language, gestures, facial expressions, haptic, eye contact, and kinesics. These nonverbal behaviors allow individuals to express their emotions and the message they are trying to send. It is the language without words. When two businesspeople or a small group meet and speak for the first time it is politically correct to state that judgments are quickly made. Their physical appearance, social standings, and body language are all observed. It is said to believe that when one speaks their words are what force a judgment to be made but naturally, it is their body language. Where words are primarily used for transmitting information, body language is used in terms of negotiating interpersonal attitudes and conversations. When those interpersonal attitudes and conversations are poor, ones body language reflects the emotions and thoughts into its past actions. Body language can be used as a substitute for vocal messages (Pease). Eye contact is an important...
Words: 1280 - Pages: 6
...Key Terms and Definitions for Lesson 1, COM100 Term Human Communication: Definition (from textbook) The process of making sense out of the world and sharing that sense with others by creating meaning through verbal and non-verbal messages The beliefs, values, and moral principles by which one determines what is right or wrong Originator of a thought or emotion who puts it into a code that can be understood by a receiver Person who decodes a message and attempts to make sense out of what the source has encoded A process of translating ideas, feelings, and thoughts into a code A process of interpreting ideas, feelings, and thoughts that have been translated into a code Written, spoken, and unspoken elements of communication to which people assign meaning Pathway through which messages are sent Interference—literal, situational, or psychological—that hinders the accurate encoding or decoding of a message Response to a message Physical, historical, and psychological communication environment Example A conversation with your significant other Ethics: “Do unto others as you would have others do unto you.” Someone who speaks to you Source: Receiver: Someone you’re speaking to Encoding: You consciously decide what you’re going to say You are trying to understand what someone else is saying Decoding: Message: Something you try to say to someone else Channel: Noise: Speech You’re trying to talk to someone who is listening to her iPod You speak; someone...
Words: 3461 - Pages: 14
...CO2520 Communications QUIZZES AND EXAMS Communications QUIZZES AND EXAMS Unit 3 Quiz 1 Units 1, 2, 3: QUESTIONS Directions: Please select the best response(s) for each question. When there are multiple correct answers for a question, please select all that apply. 1. Communication is a _____________ process in which ___________ generate(s) meaning through the exchange of verbal and nonverbal messages in specific _________, influenced by individual and societal forces and embedded in ___________. a. contextual, people, transactions, culture b. people, transactions, cultures, contexts c. cultural, people, contexts, transactions d. transactional, people, contexts, culture 2. Which of these is not a component of human communication? a. Feedback b. Channels c. Decisions d. Setting 3. Which of the following is the model of communication created by the textbook authors? a. Human Communication in Society b. Transactional c. Interrelation d. Linear 4. Communication ethics is defined as ____________________. a. standards of what is right and wrong, good and bad, moral and immoral b. the standards of right and wrong that one applies to messages that are sent and received c. pertaining to the belief that there is a single correct answer d. pertaining to the belief that moral behavior differs among individuals -1- 07/29/2013 Communications QUIZZES AND EXAMS 5. Ancient Greeks, the Middle Ages, and the _____________...
Words: 3754 - Pages: 16
...Nonverbal and Unwritten Communication Myra Stilwell Business Communication and Critical Thinking/BCOM275 July 22, 2012 Pamela Lemons Communication is a mixture of verbal, written, nonverbal and unwritten forms. Verbal and written forms of communication are forms that everyone is more knowledgeable with. As humans we speak and have a language, we write our language we can communicate easily with those tools. Nonverbal and unwritten communications are also important to communication. Nonverbal and unwritten communication is weakly described as a conversation between people without using any words. This does not mean there is complete silence in nonverbal communication. The tone, pitch, and loudness of a person's voice are considered nonverbal even though there is a noise being made. There are several different categories in nonverbal and unwritten communications, but we will focus on four categories. These categories do have sound related to them. These communication devices are the use of facial expressions, gestures, body language and posture, and personal space. All of these are considered nonverbal communication. We will touch on each of these devices, give examples of how these devices help conversation, and explain how either the sender or the receiver will use the device. Facial expressions are noticeable, and used by everyone of every age. Facial expressions can convey to the sender that the receiver understands the message being...
Words: 760 - Pages: 4
...Effective Communication 1 Effective Communication Geraldine E. Burch-Mack CJA/304 Clark Nissen 09 Dec 13 Effective Communication 2 Communication in the Criminal Justices System This paper will describe the process of communication and its components, the differences between listening and hearing in communication, and the formal and informal channels of communication within criminal justice organizations. In addition, this paper will also describe the barriers to effective communication in criminal justice organizations and the strategies that may be implemented to overcome communication barriers. This paper will include different meanings, different processes, advantage, disadvantage and examples. The five topics will be describe in titled paragraphs and will address information about the topic only. This paper will give a better more clear understanding on how the communication process works and what is need to have a successful communication out come. Verbal Communication and Nonverbal Communication The process of verbal communication are, identifying that all languages have meaning, realizing that words and phrases have a different meaning to different people, knowing that everyone speaks a different way, distinguishing variations of spoken languages used within cultures, and trail ideas for effective verbal communication in the result to become more understanding and able to share. Language represents complexity, logic, and the ability to express ones feelings or thoughts...
Words: 1165 - Pages: 5
...[pic] SCHEME OF WORK |Code |: |IMD121 | |Course |: |Communication Skills For Information Professionals | |Course Outcomes (CO) |: |Able to explain the basic concepts of communication as a process of understanding and obtain a | | | |general knowledge of the various areas of human communication.(C2) | | | |Apply effective communication skills in different channels of information distribution. (P02) | | | |Participate effectively in small group for generating ideas, sharing information and solving | | | |problems. (P02,C2) | |Lecturer |: | | |Room |: | | |Extension |: | | |WEEK |ACTIVITY / CONTENT |RECOMMENDATIONS |REMARKS (references...
Words: 510 - Pages: 3
... | | |Management Communication Skills | Copyright © 2010, 2008, 2006, 2004 by University of Phoenix. All rights reserved. Course Description This course focuses on identifying and developing the communications skills necessary to manage individuals and groups successfully within business and work organizations. Students will identify their management communication styles and will assess and improve their effectiveness in the areas of interpersonal communications, group dynamics, diversity, motivation, team building, and conflict resolution. Policies Faculty and students/learners will be held responsible for understanding and adhering to all policies contained within the following two documents: • University policies: You must be logged into the student website to view this document. • Instructor policies: This document is posted in the Course Materials forum. University policies are subject to change. Be sure to read the policies at the beginning of each class. Policies may be slightly different depending on the modality in which you attend class. If you have recently changed modalities, read the policies governing your current class modality. Course Materials Hynes, G. E. (2011). Managerial communication: Strategies and applications (5th ed.). New York, NY: McGraw-Hill....
Words: 2309 - Pages: 10
...Demonstrative Communication Paper While there are thousands of languages in the world, people don't just communicate using "words." It is estimated that only a small percentage of communication is composed of words, the majority of communication is known as demonstrative or nonverbal. What is demonstrative communication? Demonstrative communication can be summed up in three categories: body, physiology and nonverbal. Facial expressions, eye contact and body language are ways you use your body to communicate to others. It can sometimes be easier to send conflicting communications both verbal and nonverbal. When communicating with others you must pay close attention to the nonverbal signals that you are sending. Problems arise if you don't pay close attention to the nonverbal signals you send during communication. When you consider way we use our bodies to communicate we should consider things such as our appearance or the amount space between two people. When you are standing in a group of people and you feel like someone is standing to close you may take a step back, this is an example of communicating demonstratively. Body language is generally clearly understood. Others can often tell how you feel about them based on the way that you sit or stand during communication. One example of sending a person a clear message that you do not want to be in a conversation with them would be to turn your back to them. Body language is used in our everyday communications such as using...
Words: 646 - Pages: 3
...Communication Paper Evan Miller Soc/110 August 3, 2010 Lydia Haddad Communication Barriers between Genders and Cultures Even though it can become an obstacle based on what the opposite gender sees as being socially acceptable. Verbal and Nonverbal communication can mean different things in different countries. Because a word or gesture in one country may be socially acceptable but in another it may not be acceptable. And verbal and non verbal communication between genders can become an obstacle. How do people communicate? People communicate in different ways. It can be done both verbally and non-verbally. In talking about the way that we communicate through verbal communication in groups there are three main functions of verbal communication- task ordering, process orientation and narrative (Harris & Sherblom, 2008, p. 107). The first communication method that I will be talking about is task ordering; It involves cognitive meaning that focuses on either/or choices and creates an understanding about the group’s purposes and processes. Specifically, language draws attention to particular items and provides the backbone of the group interaction. What if we are asked to serve on a task force, one of the first questions we might ask is, “What are we trying to accomplish?” We are also interested in the time constraints, the resources available, and other pertinent data. Another example of task ordering is if the group has an agenda, keep notes...
Words: 1551 - Pages: 7
...challenges in work and life. This involves managing your time and adapting to changing situations Communication skills: The ability to convey information to another effectively and efficiently. Business managers with good verbal, nonverbal and written communication skills help facilitate the sharing of information between people within a company for its commercial benefit. Qualifications I have chosen the company M&S and you will have to the following few qualifications to get a job there such as: * GCSE Maths, and English at a C grade or above. * Intermediate computer skills including word and excel. * The ability to work well and effectively as part of a team and on your own. * Strong communication and negotiation skills. * A logical mind. Experience: You will need to have work experience at a business similar to M&S for example such as Primark. Verbal Communication Skill Effective verbal or spoken communication is dependent on a number of factors and cannot be fully isolated from other important interpersonal skills such as non-verbal communication, skills and clarification. Clarity of speech, remaining calm and focused, being polite and following some basic rules of etiquette will all aid the process of verbal communication. See our page: Effective Speaking for more information. Nonverbal communication Nonverbal communication include be a smile, wink, or...
Words: 561 - Pages: 3
...Dominance in nonverbal communication is probably one of the very first important ideas that we as the human race learned to express. When you think about cave men and the only way they had to let someone else know that they were boss or that they weren’t to be messed was through expressing dominance through non-verbal communication. This idea is still very prominent in today’s society. Instead of fighting over the latest mastodon kill. We are trying to display our dominances in the business meeting so we can get that promotion so we can buy a boat. In at a more basic level in modern times is in gangs where dominance means everything. Through my studying of these five journal articles I found that there are some very subtle signs to show your dominance instead of standing on a table and beating your chest or physically attacking someone. Your height, posture, location in the group, how much you gesture, your elevation compared to the other person or group, and whether or not you are considered good looking all plays a role into how people read your non-verbal cues at being dominate. In the movies they have a lot of trick in order to express the dominant charters versus the submissive ones. A lot of that has to do with camera angles and where the characters are placed in the shot. For example a lower camera expressed dominance and if the character was higher up in the shot too. And the opposite is used to express some one is less dominate. These of course are artificial ways...
Words: 1625 - Pages: 7
...might be covered by this course. If you would like, post a picture of yourself, your family or significant other, a pet, or your favorite place to visit. Write your responses in one to two paragraphs. COM 450 Module 1 Assignment 2: Personal Effectiveness in Communication In this assignment, you will evaluate the strengths and weaknesses of your communication based on your personal perceptions and the perceptions others have of you. Personal effectiveness begins with you and also includes views others may have of you as an individual. You will go beyond your personal viewpoint and seek feedback from others in order to achieve a more accurate understanding of self. To prepare for this discussion, research effective communication using your textbook readings and the Argosy University online library resources. Reflect on your personal effectiveness as a communicator, and then interview two to four people to find out how others perceive your communication. Be ready for a discussion based on the following questions. * Define what you consider to be your strengths as a communicator. Consider talking, listening, empathy, and so on. * Discuss what you consider to be some important areas for improvement in your communication. * Explain how different your personal perceptions of your strengths and weaknesses are compared to the perceptions others have of you. * Distinguish what changes, if any, you would like to make in your...
Words: 2527 - Pages: 11
...W. Hildebrandt noted in their book Effective Business Communications. In fact, studies have shown that between 60 and 90 percent of a message's effect may come from nonverbal clues. Therefore, it is important for small business owners and managers to be aware of the nonverbal messages they send and to develop the skill of reading the nonverbal messages contained in the behavior of others. There are three main elements of nonverbal communication: appearance, body language, and sounds. Facial expressions are especially helpful as they may show hidden emotions that contradict verbal statements. For example, an employee may deny having knowledge of a problem, but also have a fearful expression and glance around guiltily. Other forms of body language that may provide communication clues include posture and gestures. For example, a manager who puts his feet up on the desk may convey an impression of status and confidence, while an employee who leans forward to listen may convey interest. Gestures can add emphasis and improve understanding when used sparingly, but the continual use of gestures can distract listeners and convey nervousness. In oral forms of communication, the appearance of both the speaker and the surroundings are vital to the successful conveyance of a message. "Whether you are speaking to one person face to face or to a group in a meeting, personal appearance and the appearance of the surroundings convey nonverbal stimuli that affect attitudes—even emotions—toward the...
Words: 846 - Pages: 4
...main theme of our group project is cross-cultural communication difficulties in the workplace. The background is in relation of two female co-workers and how each woman interprets verbal and nonverbal behavior differently. Also, how a staff member could easily misinterpret the verbal and nonverbal behavior of another staff member and the adverse effect it could have on work productivity and morale. In addition, we will address, the responsibility of staff in leadership roles to promote and adapt to the different styles of communication. The topics our group plans to address are as follow: * Introduction * Assessment of Cross-Cultural Differences * Potential Solutions for Communication Barriers * Adapting to Cross-Cultural Differences An assessment of the issues will be addressed on the topic of misinterpretation of verbal and nonverbal behavior which includes 1) Tone: sarcasm and joking, and communication model 2) Assumptions: made by sender and made by receiver 3) Loss of clarity in the message: misinterpret differently and passive listening. In addition to cross-cultural communication differences, cultural beliefs, personality conflicts, communication styles, and passive-aggressive behavior, the probable assumptions of deeper meanings in a message will be analyzed by the way individuals convey and receive a message. Our group paper will explain how two co-workers from different cultures can achieve effective communication and in turn help...
Words: 394 - Pages: 2
...Nonverbal symbols are the “wordless” intentional or unintentional vocal or nonvocal codes used not in face-to-face interaction but also in oral mediated communication, such as teleconferencing or video-conferencing and using the telephone, cellular phone, or voice mail. Three principal areas of nonverbal cues: 1. Environment al conditions where communication takes place 2. Physical characteristics of the communicators 3. Behaviors of communicators during interaction The Categories of Non-Verbal Communication Physical Environment – includes factors like furniture, architectural style, interior decoration, lighting conditions, colors, temperature, noise, and music, affect the behavior of communicators during interaction. Therefore communicators need to pay attention to these factors if they want the communication to succeed. Physical Space – the space between the sender and the receiver of a message, and it influences the way the message is interpreted. PROXEMICS is the study of how people use and perceive the physical space around them. - the term territoriality is still used in the study of proxemics to explain human behavior regarding personal space. Hargie and Dickson identify four such territories: a. Primary territory – refers to an area that is associated with someone who has exclusive use of it ex: You cannot enter a house without the owner’s permission b. Secondary territory – unlike the previous type, there is no “right” to occupancy...
Words: 1046 - Pages: 5
