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Sociotechnical Systems Theory

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Sociotechnical systems theory
Jimmy John
Upstate University

Sociotechnical systems theory is basically the belief that employees that are better equipped with the proper things that they need to do their jobs, training and knowledge on how to do that specific job that they in return will be more efficient at their jobs. The end result will create useful products and services to consumers. There by creating less wasteful products. This approach suggests that “organizations are effective when their employees (the social system) have the right tools, training, and knowledge (the technical system) to make products and services that are valued by the customers.” (Bateman & Snell2013).
In quantitative management, managers have analysts that use mathematical techniques to come up with statistical results on different courses of action to make decisions on the proper course of action. However these are simply used as supplemental factors in making decisions because there are many things that are too unpredictable to use this approach in making decisions based solely on.
The organizational behaviors approach is based on the belief that depending on the manager’s views of his or her employees will determine the success or failure of the business. Let’s same that we have two different managers do the same job. The first manager views his or her employees as lazy and feel that they have to be constantly watched to make sure that they are working. This will resulting in that business being doomed for failure because the manager will be consuming all his or her time with watching over others and their other responsibilities will slip to the waste side so to speak. The second manager views their employee as self-starting, self-sufficient employees that require less management making the manager more successful. This will free up a lot of time needed for

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