...and gossip in a given organization. “80% of the topics are business related, and 70%-90% of the details are typically accurate.”(Daft 13) You should not try to eliminate it the grapevine because it will always exist, so merely ignoring it or pretending like it is not there will not be beneficial. Keeping your employees well informed of what is going on with the company will eliminate possible hazards from misinformation that comes from the grapevine. You can also use the Grapevine as an information source to find out concerns your employees might have. 3. Is speaking accurately or listening actively the more important communication skill for managers? Defend your position. For managers speaking accurately takes priority over active listening. A manager needs to communication accurately to his employees and tell them what he needs them to do for the business to succeed. For employees active listening takes...
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...Effective Listening Skills Student Name Course/Number Date Instructor Name Introduction Listening is defined by the International Listening Association as the process of receiving and constructing meaning from verbal or non verbal messages, and then offering a response (Cheesebro, O’Connor, & Rios, 2010). This implies that to offer accurate responses in various situations including during conflict resolution, one must be able to receive the information accurately through effective listening in order to draw meaning and respond to the parties in question appropriately (Shermerhon, Hunt, & Osborn, 2004). It is through effective listening to a party that one is able to grasp the intended meaning and offer a relevant response. Effective listening skills are one of the main determinants of the progress of teaching, informing, and conflict resolution. However, various factors need to be put in place to ensure that listening enhances the quality of communication among the parties involved. It requires effective coordination between the brain and the ear as well as proper concentration by the parties involved. This study presents listening strategies employed in effective conflict resolution. Listening Process The starting point is the absorption of information through the ear which is the transmitting device to the brain as indicated below. Source: Cheesebro, T., O’Connor, L., & Rios, F. (2010). For listening to occur, hearing must first take place. While...
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...smile would be interpreted as a positive facial expression, while a frown would be interpreted as a negative facial expression, but grins can also be either positive or negative. Someone's voice and expressions are a very powerful tool for communicating when used properly and a friendly tone of voice can make them seem more approachable and kind. All these things can have a huge impact on the message you are sending to the other person. Depending on the way a person comes across to the recipient, the recipient could react positive or negative. An imbalance in any of these could result in ineffectiveness of demonstrative communication. That is why it is very important that everyone pays attention to their demonstrative communication by listening and responding to the feedback that they receive from the intended recipient. Demonstrative communications can be both effective and ineffective. If a person makes sure that he or she pays attention to the facial expression that they give, the body language they use, and the tone they use when talking to someone, he or she could help to accentuate a message in a positive way. If, however, someone doesn't pay attention, his or her gestures or tone of voice, their effectiveness of a message could prove to be counterproductive. The little things that we may not think about can be portrayed to make someone else feel that they are bothering people. For example, if someone is talking to an...
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...Effective Listening Strategies Paper LaDonna Landry BSHS 385 Audra Stinson June 15, 2015 Effective Listening Strategies Paper Thinking and acting in ways that connect you to a person that is speaking is attentive listening. The benefits of listening are codependent and synergistic not many people are attentive listeners but if they can possess the skill of listening there are many benefits. Some benefits are respect, airtime, information, increased likability, better relationship and clarity. When you are giving you full listening attention you are showing respect and in turn gain the respect of the speaker. If you listen first to the speaker usually the speaker will return the favor. I say usually because it depends upon the individual and what may be going on with them such as self-absorption, stress or other reason that they might not lend their ear as the listener has done. Attentive listening helps to get information so that you can learn more about the person. The more you know about the individual the more you can do to assist them. People like to be listened to the more you listen to people the more you like them and the more you listen to the person talking the more they began to like you just for the fact that you listened. Listening creates a feeling of goodwill in relationships. If you are to listen to others problems non-judgmentally this gives the individual a chance to hear themselves and possibly find their own solution to their problem. Listening...
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...Listening and Effective Workplace Communication James Humes, a former presidential speech writer, stated that, "the art of communication is the language of leadership" (Leading Thoughts, 2010). Communication is an essential process that is common in the workplace. Everyone in the workplace especially leaders must communicate with others. Ideas, conversations, disagreements, and commitments can all be exchanged through communication. Anyone can communicate but it takes discipline and skills to effectively communicate. These skills can include feedback, presentation, non-verbal communication, and listening. Listening is the most valuable skills to effective workplace communication because it enhances job effectiveness, relationships and responses. Most people equate hearing with listening and they do not take time to improve their listening skills. To be an effective communicator a person must understand the differences between hearing and listening. Listening is an active process that requires more effort than it takes to hear. “Listening is the conscious desire to determine the meaning of what is heard” (Behera, 2010). Hearing a message rather than listening could cause a person to agree to something that they did not intend to. An active listener participates in the communication process by being focused on the message that is being communicated. The in-depth process of listening will result in a verbal or non-verbal response to let the communicator know that...
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...information through any number of channels. Whether one is speaking informally to a colleague, addressing a conference or meeting, writing a newsletter article or formal report, the following basic principles apply: * Know your audience. * Know your purpose. * Know your topic. * Anticipate objections. * Present a rounded picture. * Achieve credibility with your audience. * Follow through on what you say. * Communicate a little at a time. * Present information in several ways. * Develop a practical, useful way to get feedback. * Use multiple communication techniques. 1. CONCENTRATE ON WHAT OTHERS ARE SAYING. When listening to someone, do you often find yourself thinking about a job or task that is nearing deadline or an important family matter? In the middle of a conversation, do you sometimes realize that you haven't heard a word the other person has said? Most individuals speak at the rate of 175 to 200 words per minute. However, research suggests that we are very capable of listening and processing words at the rate of 600 to 1,000 words per minute. An internal auditor's job today is very fast and complex, and because the brain does not use all of its capacity when listening, an auditor's mind may drift to thinking of further questions or explanations rather than listening to the message at hand. This unused brainpower can be a barrier to effective listening, causing the auditor to miss or misinterpret what others are...
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...Demonstrative Communication John Fisher BCOM/275 September 25, 2011 Dorothy Chavez Demonstrative Communication Demonstrative communication is a nonverbal communication skill set and if executed properly is a two-way process between sender and receiver. The sender through nonverbal communication must send the correct message, and the listener must receive and interpret the message correctly. Several types of demonstrative communication are facial expressions, gestures, and voice tonal delivery. Demonstrative communication, as with any form of communication can be positive, negative, effective, and ineffective for both the sender and receiver. Key to this process is the audience listening and responding appropriately to ensure the messenger receives valuable feedback. Communicating is vital to daily life and practicing effective communication will ensure the proper message is sent and received. Facial expressions are the most common form of demonstrative communication. Nayad 2011, “Research estimates that body language, including facial expressions, account for 55 percent of all communication” (Physical Nonverbal Communication, p. 1). A positive facial expression example is as simple genuine smile of happiness. Of course interpreting variances of the smile can be positive and even negative dependent upon interpretation. For example, the interpretation of a grin can be seen as a sign of arrogance dependent on the connotation and is an example of a negative facial...
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...Standards Speaking, Listening, Learning: working with children in Key Stages 1 and 2 Professional development materials Primary teachers and headteachers Status: Recommended Date of issue: 04-2004 Ref: DfES 0163-2004 ❚❙❘ Contents DVD – extracts from the video Speaking, Listening, Learning: working with children in Key Stages 1 and 2 (DfES 0628-2003) Introduction Planning meeting Professional development modules 1 Speaking and listening: concepts, skills and knowledge 2 Progression in speaking and listening 3 The role of the teacher in developing effective interaction and identifying and developing language features 4 Organising and managing speaking and listening 5 Speaking and listening: drama Inside front cover 3 5 7 19 35 49 55 This booklet contains suggestions for a planning meeting for embedding speaking and listening across the primary curriculum, and five professional development modules to support the teaching of speaking and listening in primary schools. The planning meeting will require teachers in preparation and follow-up. The professional development modules require time for teachers to read, plan, try out some teaching, watch others teach and discuss. Each module also has a staff meeting lasting between 60 and 75 minutes. Professional development for speaking and listening in mathematics will be available in 2005. © Crown copyright 2004 DfES 0163-2004 Professional development materials 2 Speaking, Listening, Learning: working...
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...the government requires states to include English Language Learning or ELL students in state assessments and assess students language proficiency with valid, reliable assessments in the areas of oral language and reading and writing skills, but more specifically comprehension of speaking, reading, listening, and writing the English language. Also included in the NCLB Act are the provisions that these assessments given must also assist in assessing students in their attainment of the states academic achievement standards. (NCLB, 2001) With the development and creation of these federal standards being implemented into the educational system a new approach needed to be maid and assessed in how states and schools were acclimating and appropriately assessing English Language Learners. With the ever so growing population of non-English speaking students being implemented into the government regulated educational systems over the last several decades something needed to change. Even just the population and growth of English Language Learners has increased by over 20% in just the past several years and is only expected to increase with time. It is clearly stated that children whom are not English speaking or those that are disabled or disadvantaged in any way shape or form still have the right to a fair and just education, just like the rest. Because of the wide span of English language learning students over the United States something that would...
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...Effective and Ineffective Demonstrative Communication Effective and Ineffective Demonstrative Communication Relationships, whether they are professional relationships or are personal relationships, they are built on the effective use of communication. Dictionary.com describes communication as “The act or process of communicating; fact of being communicated. The imparting or interchange of thoughts, opinions, or information by speech, writing, or signs” (Dictionary.com, 2011). Something imparted, interchanged, or transmitted.” Communication is demonstrated both verbally and non-verbally, it involves listening by both parties and responding to each other and can be both effective and ineffective. Verbal Communication Verbal communication continues to be one of the most important ways that we as humans communicate with each other. It is at the heart of our connection and interaction with others. Verbal communication and the words we choose to use to illustrate our point of view or argument have emotive meaning. Emotive meaning elicits images, emotional connections, and strong feelings. This type of communication is used to persuade the receiver in the conversation to a specific point of view. Most of us use persuasion to highlight our argument and impress upon the receiver our point of view. It is therefore important to be critical thinkers when we are the receiver of the communication...
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...able to make sense of as well as engage in advanced reading, writing, listening, and speaking and as educators we are challenged with the task of coming up with proper strategies to meet these needs of our students in all subject areas. There are a few strategies that I have used in the past to incorporate balanced literacy into classroom instruction. The first method I love incorporate is the read -aloud method. I often times read out loud to the classroom as well as in small groups so that I can model the correct strategies and behaviors of students. For example, I model reading behaviors, such as handling a book and reading from top to bottom and left to right as well as making sure I expose students to books with rhyming or predictable patterns for critical thinking and comprehension. From books, articles and even instructions I make sure that I read with enthusiasm, rhythm, and the proper intonation to keep students engaged and learning. A second strategy I have used is the shared reading strategy. This were I read along with the students so that students are able to discover new words and their meanings. While warming up to a book I usually engage my students by asking questions to prompt discussion. For example, if we are reading a book about a circus, I may ask “What do you think our new book is about?” “Who has been to the circus?” Using this particular strategy I am able to get students to actively participate in reading. They are ready to learn and some may even try...
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...FACTORS THAT AFFECTS THE ENGLISH SPEAKING COMPETENCIES OF SELECTED SECOND YEAR COLLEGE STUDENTS OF TOMAS CLAUDIO COLLEGES S.Y. 2016-2017 An Undergraduate Thesis Presented to the Faculty of College of Education and Liberal Arts of Tomas Claudio Colleges Morong, Rizal In partial Fulfillment of the Requirements for the Degree Bachelor of Secondary Education Valerie Dianne S. Alimpolos Nicole Mae C. Barba Erdy T. Picones May 2016 Chapter 1 THE PROBLEM AND ITS BACKGROUND Introduction Education is a bridge from misery to hope. It is a tool for daily life in modern society. It is a bulwark against poverty, a platform for democratization, and a vehicle for the promotion of cultural and national identity. For everyone, everywhere, education is the road to human progress and the means through which every man; woman and child can realize his or her full potential. Teachers impart their knowledge by transmitting information through communication. Teachers will do a better job if they communicate well with their students. As stated in the 1987 constitution, Article XIV, section 7 which provide that: “For purpose of communication and instruction, the official languages of the Philippines are Filipino, until otherwise provided by law, English” Communication is a complex process, any stage of this process; things may go wrong, making the communication less effective. This constitution conveys that our...
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...Registered Nurse and so it is vitally important that these skills are developed sufficiently so that they can be used in a safe and compassionate manner throughout practice (NMC competencies?). Within this assignment I will discuss my development of knowledge and skills in relation to the importance of communication and interpersonal skills during end of life care and how this contributes to my overall role as a nurse. Each year over half a million people die within the United Kingdom, with the majority of these deaths occurring within a hospital setting (Gomes and Higginson 2008). This statistic highlights how nurses have a significant role to carry out in the end stages of an individual’s life through continual clinical assessment, active listening and responding to expressions of loss, and recognition of ethical or spiritual concerns (Molloy et al. 2010). Communication is the foundation of end of life nursing care and by providing person-centred care through the formation of therapeutic relationships, nurses can provide care which is specifically tailored to meet the needs, wishes, norms and cultural values of the patient (Cribb and Tingle 2014). During my practice learning experiences I...
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...Unit one: Principles of personal responsibilities and working in a business environment Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document, either onto your computer or a disk • Then work through your Assessment, remembering to save your work regularly • When you’ve finished, print out a copy to keep for reference • Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number. Please note that this Assessment document has 15 pages and is made up of 7 Sections. Name: Section 1: Rights and responsibilities at work This section will help you to evidence Learning Outcome 1: Know the employment rights and responsibilities of the employee and employer |Learning objective |Place in Assessment | |1.1 Identify the main points of contracts of employment |Question 1 Page 1 | |1.2 Identify the main points of legislation affecting employers and employees |Question 2 Page 2 | |1.3 Identify where to find information on employment rights and responsibilities both |Question 3 Page 3 | |internally...
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...Effective Communication Paper Effective communication is important in our everyday lives and can be underestimated. In any field if there are misunderstandings it could affect several individuals. It would be hard to live in a world where no one could understand each other. It is important to acknowledge the tools and concepts that create communication as well as to have knowledge and comprehension of what communication is. In order to succeed in communication one must know the differences between listening and hearing. I will also discuss the channels of communication and the barriers that can cause ineffective communication. In order to communicate there must be two people involved; they are the sender and the receiver. In the criminal justice field this can be an officer and a citizen, an officer and detectives, an officer with another officer; or it can be multiple people in a group setting. There are five steps to communication: transmitting an idea, sending the idea through a medium, receiving the message, understanding the idea, and finally providing feedback to the message sender (Miller L.S. & Whitehead, J.T. 2011) Verbal and Nonverbal Communication In society individuals use verbal and nonverbal communication daily. In order for individuals to coexist and create culture to call their own these two forms of communication are necessary. There are about three components in communication; they are the sender, communication itself, and the receiver. In verbal communication...
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