...Traditionalists, Baby Boomers, Generation X, G eneration Y (and Generation Z) Working Together WHAT MATTERS AND HOW THEY LEARN? h ow different are they? fact and fiction Executive Office, Talent Management Team United Nations Joint Staff Pension Fund New York Secretariat Headquarters Overcoming Generational Gap in the Workplace Rational for Introducing the Generational Communication Gap into the Workplace Casey Carlson!& Deloitte & Touche Study ! Fundamental Questions! Where does your personal view fall in the following generational change spectrum? Level 5: “The generation of people in the top boxes is the only one that matters…the rest just need to grow up or shut up.” Level 3: “The generational change is an emerging issue within our organization but we haven’t done much about it.” Level 2: “We view generational change as an emerging opportunity.” Level 1: “We’re actively changing the work culture to harness! the power of generational change.” Differences in Opinion and Attitude “This generational stuff is just socially acceptable stereotyping…politically correct rationale offered for immature behavior” “When is someone going to ask me what I need?” “Doesn’t everyone want the same thing anyway?” “Even if this generational stuff were true, this is still planet earth and we know how our business needs to be run for it to be a success” “Can we go back to work now? These kids will either get with the program or they’ll leave just like they always...
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...ALBU University „Ştefan cel Mare”, Suceava, Romania otilia@seap.usv.ro Assistant PhD. Student Lucia MOROŞAN-DĂNILĂ University „Ştefan cel Mare”, Suceava, Romania luciad@seap.usv.ro Abstract: The goal of this article is to establish the importance of human resource management (HRM) and ho w it emerged, to provide some evidence of its context, to discuss its potential and future development. Many specialists underlined the fact that human resource requires more attention and careful management then any other resource of an organization. The role of the HR manager must parallel the needs of the changing organization. Successful organizations are becoming more adaptable, resilient, quick to change directions, and customer -centered. Within this environment, the HR professional must learn how to manage effectively through planning, organizing, leading and controlling the human resource and be knowledgeable of emerging trends in training and employee development. Keywords: management, human resource, personnel administration, talent management, sk ills, knowledge, international HRM, HRM trends, policies, motivation, relation, HR manager JEL classification: M12 INTRODUCTION Human resource management is a process of bringing people and organizations together so that the goals of each other are met . The role of HR manager is shifting from that of a protector and screener to the role of a planner and change agent. Personnel directors are the new corporate “heroes”...
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...competencies of human resources to prepare them to accept the emerging challenges. CHALLENGES OF HRM IN MODERN MANAGEMENT Globalization: At a political and economic level, globalization is the process of denationalization of markets, politics and legal systems i.e. the use of the so-called global economy. Globalization refers to an extension beyond national borders of the same market forces that have operated for centuries at all levels of human economic activity (village markets, urban industries, or financial centers). It means that world trade and financial markets are becoming more integrated.Growing internationalization of business has its impact on HRM in terms of problems of unfamiliar laws, languages, practices, competitions, attitudes, management styles, work ethics etc. HR managers have a challenge to deal with more functions, more heterogeneous functions and more involvement in employee’s personal life. Workforce Diversity According to Thomas (1992), dimensions of workplace diversity include, but are not limited to: age, ethnicity, ancestry, gender, physical abilities/qualities, race, sexual orientation, educational background, geographic location, income, marital status, military experience, religious beliefs, parental status, and work experience. The future success of any organizations relies on the ability to manage a diverse body of talent that can bring...
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...managing resources is not very easy. Organizations have departments that govern these resources. It is important to note that resources are not only material but also human. The organization needs to have manpower to meet the objectives they have put in place to satisfy the needs of their target market. As such, the human resource department has to have certain policies in place to ensure that the organization is not falling short of any of the goals. In the 21st century, the significant resource in the business world is the human resource. Many managers seeking to have employees in their organization will always go after the most talented people among all the applicants. The war in the business world is to find, motivate and develop the right talent (Lawler and Boudreau 1). This translates...
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...managers, write the authors, routinely break all the rules. They take the conventional wisdom about human nature and managing people and turn it upside down. In this summary you will learn which conventional wisdoms to ignore. First, you will find a simple list of twelve questions that will help you assess whether your workplace is the kind of place that will attract and keep the best employees. You will then learn the four keys for unlocking the potential of each and every one of your employees. The first key is to select employees based on talent rather than experience o intelligence. This r summary will help you learn what talent is and why you can’t create it from scratch. The second key is to evaluate performance based on desired outcomes rather than direct control over the way a worker performs his or her job. You will learn how to define outcomes so performance can be measured and tracked. The third key to great management is to reject the conventional wisdom that people can be fixed. Focus on strength, the authors urge, not on weaknesses. You will learn how to manage around weaknesses. The fourth and final key is to find the right fit for your employees’ talents. Again, you will learn to avoid the conventional wisdom that promotion is the only just reward for high performance - mindset that creates an organization where everyone is ultimately promoted to their level of incompetence. Marcus Buckingham is the leader of The Gallup...
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...available at www.emeraldinsight.com/2046-9012.htm EJTD 36,1 Employability and talent management: challenges for HRD practices Staffan Nilsson Centre for Policy Studies in Higher Education and Training, Department of Educational Studies, University of British Columbia, Vancouver, Canada, and HELIX VINN Excellence Centre, ¨ Department of Behavioural Sciences and Learning, Linkoping University, ¨ Linkoping, Sweden, and 26 Received 14 May 2011 Revised 15 August 2011 Accepted 16 September 2011 ¨ Per-Erik Ellstrom HELIX VINN Excellence Centre, ¨ Department of Behavioural Sciences and Learning, Linkoping University, ¨ Linkoping, Sweden Abstract Purpose – The purpose of this conceptual paper is to illuminate the problems that are associated with defining and identifying talent and to discuss the development of talent as a contributor to employability. Design/methodology/approach – The world of work is characterised by new and rapidly changing demands. Talent management has recently been the target of increasing interest and is considered to be a method by which organisations can meet the demands that are associated with increased complexity. Previous studies have often focused on the management of talent, but the issue of what exactly should be managed has generally been neglected. In this paper, the authors focus on discussing the substance of talent and the problems associated with identifying talent by using the following closely related concepts: employability, knowledge,...
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...authors, routinely break all the rules. They take the conventional wisdom about human nature and managing people and turn it upside down. In this summary you will learn which conventional wisdoms to ignore. First, you will find a simple list of twelve questions that will help you assess whether your workplace is the kind of place that will attract and keep the best employees. You will then learn the four keys for unlocking the potential of each and every one of your employees. The first key is to select employees based on talent rather than experience o intelligence. This r summary will help you learn what talent is and why you can’t create it from scratch. The second key is to evaluate performance based on desired outcomes rather than direct control over the way a worker performs his or her job. You will learn how to define outcomes so performance can be measured and tracked. The third key to great management is to reject the conventional wisdom that people can be fixed. Focus on strength, the authors urge, not on weaknesses. You will learn how to manage around weaknesses. The fourth and final key is to find the right fit for your employees’ talents. Again, you will learn to avoid the conventional wisdom that promotion is the only just reward for high performance - mindset that creates an organization where everyone is ultimately promoted to their level of incompetence....
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...wheels). Undeniably, there is a talent war raging. No company can afford to unnecessarily restrict its ability to attract and retain the very best employees available. Generally speaking, the term “Workforce Diversity” refers to policies and practices that seek to include people within a workforce who are considered to be, in some way, different from those in the prevailing constituency. In this context, here is a quick overview of seven predominant factors that motivate companies, large and small, to diversify their workforces: As a Social Responsibility Because many of the beneficiaries of good diversity practices are from groups of people that are “disadvantaged” in our communities, there is certainly good reason to consider workforce diversity as an exercise in good corporate responsibility. By diversifying our workforces, we can give individuals the “break” they need to earn a living and achieve their dreams. As an Economic Payback Many groups of people who have been excluded from workplaces are consequently reliant on tax-supported social service programs. Diversifying the workforce, particularly through initiatives like welfare-to-work, can effectively turn tax users into tax payers. As a Resource Imperative The changing demographics in the workforce, that were heralded a decade ago, are now upon us. Today’s labor pool is dramatically different than in the past. No longer dominated by a homogenous group of white males, available talent is now overwhelmingly represented...
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...Workplace Flexibility as a Competitive Advantage Matthew R. Wilson GB520-01N: Strategic Human Resources Management Kaplan University February 28, 2012 Abstract Times are changing. Technological advances have launched radically new methods of communicating and working allowing tremendous expansion of business into a globalized marketplace. In turn, the workplace environment has become similarly complex and ever-changing bringing a vast number of challenges to the employee and employer. Workers are experiencing greater demand for their time both on the job and at home; and, this struggle to find work-life balance has quickly become a vital issue in the workforce. Thus, it falls upon the HR professional to bring viable solutions to these work-life issues while strategically working to align employee performance with corporate objectives. Workplace flexibility strategies seem to be the answer. However, developing strategies that produce measurable results and thus solicit the engagement of top-level executives as well as front line employees is not easy. This makes the role of the HR team even more critical to the success of businesses today. Workplace Flexibility as a Competitive Advantage As the business world becomes more diverse and global in nature, the necessity for workplace flexibility also grows. The generational diversity that exists today, as well as the shifting dynamics of industry in the United States, presents a greater importance on work-life balance...
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...Seasonality and recruiting talent The Challenges Recruitment and retention have long been identified as one of the hospitality and tourism industry's biggest challenges. This is due in part to the highly labour intensive nature of the industry, especially in contexts where customer service expectations are high (Hughes & Rog, 2008). The Icelandic tourism season is relatively short which forces companies to hire a lot of seasonal workers for a short period of time. Thus, it can be hard to get the right people, at the right time for the right job. Seasonality is a big factor in the recruiting processes and can furthermore affect the development and retention within the company. When employees foresee only a couple of month recruitment, they´ll need some motivation, encouragement and benefits to consider returning again next season. NN needs to focus on the recruitment processes and select the employees who have developing potential and express a genuine interest in working for the company for more than one season. Recruitment is being carried out on a relatively large scale on a regular basis due to the fluctuations in the business. As said before, NN is located in the Northeast corner of Iceland some 480 km away from Reykjavík. The community consists of about 3000 inhabitants and is therefore dependant upon hiring transient workers as well as local people. Therefore, the way the company attracts and retains employees is of great importance. Seasonality Seasonality...
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...Five Functional Areas Of Human Resource Management Five Functional Areas of Human Resource Management (HRM) HRM has five functional areas that include: Staffing, Human Resource Development (HRD), Compensation and Benefits, Safety and Health, and Employee and Labor Relations. Staffing Achieving organizational objectives requires having the proper number of employees with the appropriate skills. Staffing accomplishes this objective through four tasks. The first task is job analysis, which examines specific job functions in determining the skills, duties and knowledge required for each position. The second task is ensuring that the required numbers of employees, with the appropriate skills, are available when needed organizations engage in Human Resource Planning (HRP). The third task is recruitment, which is the process of attracting enough skilled people to apply for jobs in the organization. Fourth, the last step in the staffing process, is selection. This involves choosing the best suited individuals to fill the open positions in the firm. Human Resource Development (HRD) Six functions, including training, development, career planning, career development, organization development and performance appraisal, make up Human Resource Development (HRD). * Training: is a process designed to provide employees with the knowledge and skills needed for their present job. Focusing on long-term learning needs is development. The ongoing process of career planning sets career goals for...
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...Week 3 Assignment 1: McDonald’s Case Study HRM 532 Talent Management Strayer University July 21, 2013 Dr. Robert D. "Doug" Waldo, SPHR For most of its fifty-four years of existence, McDonald’s has been very successful in growing its business while being able to utilize a decentralized approach to managing its global workforce. The size, complexity and global character of the business has continued to grow to more than 32,000 restaurants in 118 countries serving approximately 55 million customers per day. Even with this success, it became apparent that sustained success requires the development of a more consistent and disciplined approach to talent management and development. In response to this specified need, McDonald’s has taken steps that have enhanced its talent management and development system (Goldsmith & Carter, 2010). There are two levels that were embedded with the expectations of the employers which consist of good customer service and experience levels. Customer service and experience levels are key metrics that are embedded within the performance expectations for employees throughout the system. This made McDonald’s concentrate on the quality, service, cleanliness, and the value of being strong. These variables have been strongly linked to customer expectations and loyalty. All efforts to enhance the company’s global workforce management system incorporates a focus on key behaviors; which consists of customer focus and service orientation and...
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...limited by their countries and may conduct their business anywhere in the world, which produce numerous effects on management such as how management localization, global coordination, managing global talent and global performance management. To develop and manage a global organization implies developing and managing people who can think, lead, and act from a global perspective, managers would be able to face at different challenges, like different cultures, new global work force trends, ethics and social responsibility managing global talent. Culture Culture Culture is the total of human being knowledge, beliefs and other capabilities adopted by individuals or groups. In the multicultural environment, the aspect of culture must be identified. For example, the Chinese get used to use chopsticks for eating food, but Australian tends to use fork and knife. Not knowing these, the American company would fail to sell thousand millions of wood-chopsticks to China and lose the opportunities to earn. The culture environment affects the global management process. For many managers of U.S. organizations, the highest priority is profit maximization, but for many managers of Japanese organizations remains and increases the market share (Rodrigues, C, 2009). Therefore, the cultural environment indicates those company are suitable for different management process in different culture. Realizing the challenge of culture is important for most managers. Organizational...
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...working to be sure that its leadership and talent remained engaged in meeting its business objectives. Whirlpool developed a leadership model to be used as a template for its leadership staff and by which to develop its high-potential staff. This paper will discuss the various factors Whirlpool had to consider and how it had to alter its talent requirements. The metrics used to improve the quality of talent hired and in managing and retaining that talent will also be described in detail. Discuss what factors emerged at Whirlpool that impacted its talent needs A number of factors have emerged over the past two decades that have impacted Whirlpool. These factors are what help attract, engage, and develop talent to ensure it has the level of leadership to succeed in a continual changing global business environment. As a business, Whirlpool is complex because of its growth, size, and scale so different skill sets and capabilities were required to compete in the global marketplace. To meet the demand for fast paced change and innovation, the development of technology enabled products was necessary to compete and satisfy the changing needs of consumers. Talent along with innovation and technological sharpness is needed to meet these types of demands. In addition, the new global marketplace created an increased competition for market share and talent. (Goldsmith & Carter, 2010) Discuss how expanding globally changed the talent requirements at Whirlpool When Whirlpool began...
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...acknowledge what's constant in the world of work this will help us adapt to changes in the workplace yet to come. Presently the workplaces are filled with veterans, baby boomers, Generation X, Y and the now entering Generation Z. Other changes in the workplace will include a balance of virtual and physical work locations. Technological advances will create new careers and multiple skill requirements that will challenge the jobs as we know then now. The recruiting process will change in the methods we use to find talent as well as the specific skill requirements. The benefits of diversifying a workplace, is an extensive pool of talents as well as a better perception in the international market. Besides the pool of candidates , diversification shows an understanding of the global market (Bowes, Barbara). Four distinct, age-based associates exist in the workplace with a generation gap of fifty or more years between the oldest and youngest employees. Traditionalists created our current work structure. They entered the workforce when the economy was growing and experienced how hard work led to advancement. Baby Boomers entered the workforce in a time of growth but had to come to work early and stay late to stand out from the multitude. Generation X got held up by the Baby Boomers and missed some advancement opportunity because the position was filled by those who entered the workplace a few years ahead of them. Generation Y (also known as the Millennia) 1970 to the early...
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