...Lapointe & Rivard/Resistance to IT Implementation RESEARCH ARTICLE A MULTILEVEL MODEL OF RESISTANCE TO INFORMATION TECHNOLOGY IMPLEMENTATION1 By: Liette Lapointe Faculty of Management McGill University 1001 Sherbrooke Street West Montreal, Quebec H3A 1G5 Canada liette.lapointe@mcgill.ca Suzanne Rivard HEC Montreal 3000 Côte Ste-Catherine Road Montreal, Quebec H3T 2A7 Canada suzanne.rivard@hec.ca of the nature of the relationships between these components and (2) refine our understanding of the multilevel nature of the phenomenon. Using analytic induction, we examined data from three case studies of clinical information systems implementations in hospital settings, focusing on physicians’ resistance behaviors. The resulting mixeddeterminants model suggests that group resistance behaviors vary during implementation. When a system is introduced, users in a group will first assess it in terms of the interplay between its features and individual and/or organizational-level initial conditions. They then make projections about the consequences of its use. If expected consequences are threatening, resistance behaviors will result. During implementation, should some trigger occur to either modify or activate an initial condition involving the balance of power between the group and other user groups, it will also modify the object of resistance, from system to system significance. If the relevant initial conditions pertain to the power of the resisting group vis-à-vis the system...
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...employees, houses client and employee information as well as timekeeping information. A scheduling system more inclusive of the system used in the past is what is needed. A system that has the ability to involve clients, employees, managers and the owners of the company. A system that gives both ‘front office’ and ‘back office’ access. The system must also be used to as much of its capacity as possible. It is time for Staff One to learn to rely on outsourcing providers with extensive experience in dealing with Information Systems and Technology. (Pearlson & Saunders 2013) There is a system available that would meet the needs of Staff One, it is a system designed specifically for the staffing industry. It can serve a small business like Staff One as well as help them to grow to a larger staffing firm if desired. Ultra-Staff is a staffing software that offers a full-featured experience at the entry or enterprise level. Whether a cloud driven technology or company owned server, the Ultra-Staff model promises to...
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...explore the notion of ‘Technology Trust’ and if it impacts Human Resource Information Systems (HRIS) implementation success. According to my research, there are many studies focusing on how an HRIS project can be initiated and implemented efficiently and effectively. However, there is not much information if ‘technology trust’ is an influential factor to reach the ultimate goal of HRIS implementation. The study Lippert and Swiercz (2005) worked to explore several propositions about the relationship between HRIS and Technology Trust and the effect of the relationship on HRIS implementation success. We know that trust is an essential component of all relationships. Research shows that trust is not only useful, but also central to understanding individual behavior in varied domains such as teamwork, risk-taking and job performance, information systems implementation, etc. (McKnight et al, 2011) Therefore, it is crucial to explore if the notion of “technology trust” helps explain why there are HRIS implementation failures and explain how to integrate the HRIS implementation process since it is proven that most organizations deploy less than 25% of the functionality of HRIS (Boroughs et al, 2008). Browne and Roguch (2001) stated that “despite the good faith efforts by organizations, analysts, and users, majority of systems are abandoned before completion or fail to meet user requirements.” The recent reports explain reasons the failures of HRIS implementation as poor project management...
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...Introduction The purpose of this paper is to give and provide detailed information about the reason why Craven Books was having issues on the implementation of the new information technology system which should help to improve the performance of the business. Other than that, the implementation of this new information technology system nearly makes Craven Books face bankruptcy and lost many customers. In this paper, 3 issues that lead Craven Books faced failure in the implementation of the new information technology system will be chosen to discuss in detailed. Each issue will be discuss in detailed together with any related case studies that can take as reference and recommendations to eliminate and cope each issue. Company’s Background Craven Books is a distributor of comics and magazines and books. The company was founded and evolves in the market place in the late 1960 as it founder, Peter Craven started to distribute sci-fi and horror books through direct mail. In 1970’s, the business began to be known in the market place by buying comics in bulk from both the American publishers and the second hand comic market and sell this on their customers in the United Kingdom by using a mail order catalogue. This had helped the company to grow in the market place and be known by many other customers. Because of this the company had been able to encounter growth both in profit and in the number of their regular customers. In this regard, the company decided to use a new...
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...processor and memory capacity at that time was not enough powerful to permit the implementation of this technology. Thanks to the technical evolution, nowadays we have all the necessary hardware to implement a virtual computing infrastructure. The concept of virtualization began in the 70s thanks to IBM, which invested a lot of time and money in developing time-sharing solutions, however the hardware and more specifically the processor and memory capacity at that time was not enough powerful to permit the implementation of this technology. Thanks to the technical evolution, nowadays we have all the necessary hardware to implement a virtual computing infrastructure. The concept of virtualization began in the 70s thanks to IBM, which invested a lot of time and money in developing time-sharing solutions, however the hardware and more specifically the processor and memory capacity at that time was not enough powerful to permit the implementation of this technology. Thanks to the technical evolution, nowadays we have all the necessary hardware to implement a virtual computing infrastructure. The concept of virtualization began in the 70s thanks to IBM, which invested a lot of time and money in developing time-sharing solutions, however the hardware and more specifically the processor and memory capacity at that time was not enough powerful to permit the implementation of this technology. Thanks to the technical evolution, nowadays we have all the necessary hardware...
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...It Project Implementation Failures HCS/483 HEALTH CARE INFORMATION SYSTEMS October 4, 2011 Ms. Mary Anne Moore It Project Implementation Failures The purpose of this report is to identify five indications for the Information Technology (IT) project implementation failure of the Memorial Health System. This repost will also describe for each indicator of failure, what could be done differently to avoid or eliminate the effects of the indicators in the future. DEFICIENCY OF CLARIFICATION If the purpose and objectives for implementing IT into an organization is not made clear and concise then there will be resistance. Meaning if it is not made abundantly clear to leadership and staff (steering team) how the (in the case of Memorial Health System) Computerized physician order entry (CPOE) system will be used to improve healthcare and reduce medical error, the initiative will be doomed from the very start. TO ABATE OR AVOID THIS POSSIBLE OUTCOME Ensure that all employees whose jobs will be directly affected by implementation of the CPOE are thoroughly informed of goal, objective, and expectations of what the perspective technological advancement entails. INADEQUATE CONFIDENCE IN THE PROJECT One of the major problems implementing the CPOE at the Memorial Health Systems was that physicians did not feel confident that the CPOE would aid them, instead add onto their work load. If physicians that work in a hospital have no confidence that a prospective process will...
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...Rev. June 7, 1999 Providian Trust: Tradition and Technology (A) A New CEO Within two weeks of accepting the position of CEO of Providian Trust Company, Stephen Walsh, a lawyer by training, faced an unusual corporate conflict and he would have to play the role of judge. There was an extraordinary difference of opinion between Providian Trust’s internal auditor, Peter Storey, and the leaders of a major information technology (IT) project in the trust division. “Peter’s extremely vocal point ran to the issue of documentation, that it was incomplete and should be brought up to speed,” explained Walsh. The conflict reached a climax during an Audit Committee meeting on May 13, 1995, when members of the committee, who were all on the Providian Trust board of directors, expressed to Walsh that they had lost confidence in the internal auditor and recommended that the external auditor, Steinman & Smith, do an analysis of the project documentation prior to implementation. The purpose of the project was to convert the trust division’s outdated information system into a more efficient system using Access Plus, new trust and custody management software made by Select One. The project had been initiated in 1993 under a former CEO, who had been dismissed by the board, and had continued under an interim CEO. By the time Walsh arrived on the scene, over two-thirds of the $18 million budget had been invested in the implementation of the IT project and Providian Trust had built up...
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...Generate Clinical Quality Measures Introduction The American Hospital Association (AHA) commissioned iParsimony, LLC, to conduct a study to investigate hospital experiences with implementation of Meaningful Use Stage 1 electronic clinical quality measures (eCQMs). The study describes the experience with and impact of eCQM implementation in four hospitals – large and small, urban and non-metropolitan – each of which had significant experience with electronic health records (EHRs) prior to Meaningful Use and uses a different EHR from a different vendor company. The findings described in the case study are derived from interviews conducted with key leaders and operational staff directly involved in the oversight and management of eCQMs. Based on the experiences of the hospitals in this case study, the current approach to automated quality reporting does not yet deliver on the promise of feasibility, validity and reliability of measures or the reduction in reporting burden placed on hospitals. Specific policy changes are needed, starting with Stage 2 Meaningful Use, to redirect the electronic clinical quality reporting requirements to focus on a small set of well-tested measures supported by a mature policy infrastructure that can guide valid and feasible measure development, testing and implementation. Background In the past 10 years, there has been an unprecedented expansion in the number and type of quality measures hospitals are required to report for federal programs. The...
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...1. I vs T 1. Information Technology revolution was mainly focusing on Technology till now. The next revolution will be concentrating on the meaning of Information and its usage. 2. Once the Actionable Information is available, the management process should use it and Act. 3. Information should be used to redefine the tasks the decision process will be greatly improved. Example: Dell used the “INFORMATION” very well in its IT systems and obtained a competitive advantage. 2. Operational Systems and Analytical systems Factor Operational Systems Analytical Systems Usage Definitely need to be used. Carry ‘bread and butter’ operations of the company Not mandatory to be used. Enable employees to do the job better Cost Fixed cost. Cost is justifiable. No ROI The ROI is zero if system is not used Requirements Requirements are well defined Very fuzzy requirements Importance Efficiency is the top most (measurable) Effectiveness is the top most (not measurable) Data type Internal, hard data(historical) External, soft data(future) Data quality Complete. Timely. 100% accurate For what decisions, the data is going to be used? Balance quality of data with cost. Satisficing data is enough. Design process Waterfall Spiral Implementation Full scale at first go-live Evolves due to changes in environment. Implementation will not be completed. User responsibility End users of an agreed system Analytical systems are owned and driven by users. Example Credit card Transaction processing...
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...public e-procurement policies are translated into practice. The theoretical argument draws on actor network theory (ANT), coupled with Colebatch’s [Colebatch, H. K. (2002). Policy (2nd ed.). Maidenhead, Open University Press.] social construct of policy, to analyze the actors, actions, and circumstances through which understanding of public e-procurement comes to stabilize (or not) into a coherent policy for action. Drawing on three case studies of central government agencies in Italy, Scotland, and Western Australia, we suggest new intellectual perspectives and methodological heuristics that may assist researchers and practitioners analytical efforts in examining sociotechnical change and the implications for policy development and implementation. © 2007 Elsevier Inc. All rights reserved. Keywords: E-government; E-procurement; Actor network theory; Social construction of policy 1. Introduction Public e-procurement, as an information system (IS) enabled innovation in government, is transforming technological platforms and the way governments in Western countries procure goods and services and engage with suppliers (Lee, Tan & Trimi, 2005; Moe, 2004). ⁎ Corresponding author. E-mail addresses: c.hardy@econ.usyd.edu.au (C.A. Hardy), s.williams@econ.usyd.edu.au (S.P. Williams). 0740-624X/$ - see front matter © 2007 Elsevier Inc. All rights reserved....
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...Essay on Providian Trust : Tradition and Technology (A) 1.Business context / Key Business drivers: Providian Trust is one of the Top 10 leading trust companies that activate in delivering financial and fiduciary services. Providian runs its business using its 216 subsidiaries network. The main origin of their earnings resides in commercial and residential mortgages, as well as consumer and corporate loans. The CEO of the company, Stephen Walsh, is facing the conflicting situation that was created under Michael LeBlanc’s command. LeBlanc is the senior vice president of Trust, Investment and Treasury and is responsible for leading the company’s reengineering project that is meant to result in the successful implementation of Select One’s main software system-Access Plus-which is already used by Providian’s competitors. The alarming scarcity of control and discipline inside the trust division is one of the key factors that triggered the necessity of creating and implementing this project. |2. Initiative Objectives |Initiative Benefits | |-improve front&back offices’ way of managing the |-increase control over customers’ accounts | |accounts | | |-centralize trust information |- better and more efficient reporting system | |- reduce time...
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...18 Land Records 18 Road Transport 18 Agriculture 19 Police 19 Treasuries 19 Municipality 20 Commercial Taxes 21 Gram Panchayats 21 Employment Exchange 21 Integrated MMP 22 CSC 22 e-Courts 22 e-Trade 22 India Portal 23 National Service Delivery Gateway 23 e-Biz 23 e-Procurement 23 Prioritizing with respect to parameters 24 Conclusion 25 References 26 Abstract e-Governance is the form of interaction between government and citizens ,businesses and other arms of government using information technology .These technology can help government is fulfilling various needs like improved interaction between business and industries ,better delivery of services to citizens ,improved interactions with business and industry ,better management of government .Politicians around the world are thriving hard to implement technology in a new ways so that new efficient, transparent and responsive delivery channels should be provided to public .Sometimes e governance fails as government is not able to decide priority for various projects as well as outcomes may not be desirable .This paper work on building model for...
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...CMIT 350 WAN and SOHO Skills Implementation Use this document as a guide for formatting and organizing your CMIT 350 Skills Implementation challenge. Title Page Professionalism will be key to your success and advancement in your academic and professional career. Use the title page to identify relevant information such as your name, the course, professor, and submission/completion date. Document Index/Contents Organization will allow your document to be divided into key areas of consideration and allows an overall structure to be placed over the submission. Sample text: I. Site “XXXXXXXX” Challenges and Implementation II. Site “XXXXXXXX” Challenges and Implementation III. Site “XXXXXXXX” Challenges and Implementation IV. Bibliography Site “XXXXXXXXXX” Challenge and Implementation (Provide a section for each site, as suggested in your table of contents.) Site Details and Challenges (Summary) Here, you will simply summarize the site requirements and/or challenges you are attempting to overcome. You will not need to implement solutions or discuss your approach at this point. This information is provided to you and can simply be organized and restated as you understand it. Think of this area as what needs to be corrected. Suggested length would be one or two paragraphs. Sample text: As described in the scenario, the xUMUC site was developed without any VLAN structure, and administrators have found the need to isolate broadcast traffic from a layer-2 perspective. Site...
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...Table of Contents 1.0 Introduction 2-3 2.0 Summary of case 3-4 3.0 Company Background 4-5 4.0 Issue 5 4.1 Overcoming staff resistance 5-7 4.2 Implementation of the system......................................................................8 4.2.1 Feasibility Study………………………………………………...8-14 4.2.2 Gantt Chart 15 4.3Managing Team Confilct 18-20 5.0 Conclusion 20 6.0 Bibliography 21 1.0 Introduction “It has never been a better time to be an accountant”, stated by a president of IFAC. (International Federation of Accountants , 2005) This is because accountants are recognized as contributing to every sector and aspect of the global economy. Accountants not only need to act as auditors, but also management accountants, business leaders, corporate financiers and business advisers. (International Federation of Accountants , 2005) This shows that professional accountant has great responsibility, not only toward the company itself, but also toward stakeholders and the public. Accountant must also act as project manager to take part in the project management activities in some organization. Nowadays, project management is a very important activity in the organization due to the changing environment. Organization need to cope with these changes by upgrade the technology used in the organization, introduce new products or revise their working practices. As a project manager, accountant will face some conflict that happened in the team. This is because...
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...IT Project Implementation Failures Debra Carr HCS/483 August 7, 2014 James Thames IT Project Implementation Failures The typical information technology (IT) implementation begins once the health care organization has the IT system in place in the building and continues through the first weeks that the IT system is in real time use by the employees. The implementation process must be carefully planned, organized, announced to all employees, and followed closely throughout the following weeks while the IT system is installed. It is important for the management team to announce the IT project. The reason for the project, why the project is being implemented now, and the benefits of the project need to be communicated to all the employees. The CEO or COO should make the initial announcement so that all the employees understand that the project is approved at the top level. The CEO needs to display confidence and pride concerning the entire process. Once the instillation begins and throughout the process, the CEO should continue to update the employees on the progress of the project and any problems that are encountered. He should talk about his vision of the successful completion of the project and how it will benefit both the employees and the health care company. The senior executive should announce the establishment of an Implementation Team which will plan, manage, budget, and coordinate the IT project. The goals and objectives must be established. This...
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