...matrix to complete the country information. Write 3-4 sentences for each item. • Access the Business Around the World information by accessing http://www.mhhe.com/business/buscom/bcommonline/ • Select three regions of the world to research by clicking the map on the lower-left corner of the page. Select one country from each region you chose to research. Enter your final country selections into the matrix. The Web site provides you with a strong starting point. You may also want to perform a general Internet search to find additional information. • Include APA-formatted references on a separate page. The assignment is due in Week Three. |Cross-Cultural Communication | |Country |Preferred Communication Style |Nonverbal Communication Practices |Business Communication Norms |Strategies to Increase Cross-Cultural | | | | | |Communication | |Brazil |The official language of Brazil is |Brazilians will make assumptions about a |Brazilians do business with people, |Increasing cross-cultural communication | | |Portugal...
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...Assessment Activity BSBWOR501A Manage personal work priorities and professional development Assessment 76 Student ID: Question # Question Type: Assignment Name: Duration/Due: 1 week Marks 1 10 SKILLS THAT WEREN’T EVEN INVENTED A FEW YEARS AGO ARE ESSENTIAL FOR THE NEAR FUTURE By looking at new positions that are emerging in the workplace, supervisors can get some idea of some of the skills they will have to develop in the future. There are three areas that seem to be emerging in a way that will have a major impact on the workplace: information, etiquette and life-work balance. Information is coming at us at an increasing rate. We have now stepped into what is known as the knowledge age, where information (converted to knowledge) is what will provide the competitive edge for organisations. Information and knowledge are fast replacing capital equipment as the key asset for conducting business. Administrative assistants will become information co-ordinators, managing the vast amounts of information to ensure that everyone has access to and is aware of the existence of information that will help them better perform their jobs. The supervisor will also have to manage larger amounts of information, ensuring their staff have access to information that is important to their job. Life-balance is a term appearing in more and more magazines and management books. Many workers have been thrust into the position of caring for ageing parents while also caring for their...
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...Running head: Workplace Etiquette Workplace Etiquette: Is our system broken Abstract The lack of workplace and office etiquette has plagued organizations of various sizes for several decades now. In fact, rude and inappropriate behavior has become a common problem in today’s business environment. I believe much of our problems have come from the fast-paced high-technology age we now live in, which has become a gift and a curse. This paper will attempt to examine the term workplace etiquette and the many social and official levels which the term encompasses. Workplace Etiquette: Is our system broken Workplace etiquette covers a wide range of topics in today’s business environment. Business leaders are expected to fully understand office and business etiquette, email etiquette, international etiquette, etiquette utilized in dining, etiquette utilized in business meeting and etiquette used with contacts outside of an office setting, just to name a few. Additionally business leaders must comprehend the value of diversity and understand cultural differences. Workplace etiquette can range from how to conduct yourself in the workplace, to how early to arrive for a business appointment, to the appropriate way to utilize email. First, I would like to take a closer look at office etiquette. Office Etiquette is basically minding your manners in the workplace. It can also be defined as the “showing of respect to others who share...
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...ABEL 492 SAMPLE PREPARATION OUTLINE Student’s Name : XXXX Faculty / Group : ACCOUNTANCY Lecturer’s Name : MISS V Title : INFORMAL BUSINESS ETIQUETTE Order : Topical Order General Purpose : To inform Specific Purpose : To inform my audience about informal business etiquette rules that matter today: send a thank you note, focus on the face not the screen and do not judge. Central Idea : Informal business etiquette is a valuable skill-set that will make you stand out from others, enhance your chances of success and help you land your dream job in the future. Introduction I. Much of today’s formal etiquette originated in the French royal court during the 1600-1700’s. The nobles who lived at royal court did not work, and so they developed elaborate social customs mostly to avoid becoming bored. II. Since the 1960’s, manners have become much more relaxed. Etiquette today is based on treating everyone with the same degree of kindness and consideration, and it consists mostly of common sense III. It is helpful to know some rules about how to behave in certain situations if only because this makes life more comfortable for you and makes you more self-confident in various social situations. So today I would like to share with you 3 rules that matter now. A. Send a thank you note B. Focus on the face not the screen C. Don’t judge (Transition: Let’s start with my first main point, which is sending a thank you note) Body I. Ask the audience how many...
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...dilemma that can be fixed in its primitive stage. The effective outcome of communication is to enhance the firm by increasing productivity and to release persuasive marketing messages both to internal and external parties. What three principles will help you minimize missteps in business etiquette? Answer: The three principles that will help you to minimize the missteps in business etiquette are like technology, which get you into trouble on sites like online dating and even social networks. Table manners is another principle like having too many glasses of wine at a business event. Last principle is proper dressing, which should be appropriate always at work. How does formal communication differ from informal communication? Answer: Informal communication is casual and spontaneous, whereas formal communication is more thought-out and prepared from learned experiences or organized training that present rules and conventions authoritated by business and formal etiquette .Informal communication comes from communication activities outside of those formally learned at home through discipline. In what directions can information travel within an organization's formal hierarchy? Answer: In today’s fast paced e-commerce environment, the command and control style of traditional management is no more effective. To function, in a team-based organization, it is necessary that information must travel down, up and across organizations formal...
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...consists of twenty-six counties and is located on the island of Ireland, along with Northern Ireland. Ireland is a parliamentary democracy, made up of three branches of government: the executive branch, the legislative branch and the judicial branch. The executive branch consists of the President, who is mostly there for ceremonial purposes, the Prime Minister, who is the head of the government, and the Deputy Prime Minister. The legislative branch consists of the House of Representatives and the Senate and the Judicial Branch consists of the Chief Justice and seven other judges. This paper goes over a brief look into the Republic of Ireland’s history, economy, their culture, and their business culture. In regards to their business culture, it offers advice into how to appropriately conduct business with Irish men and women. Country Analysis of the Republic of Ireland History Located to the west of Great Britain, sits the island of Ireland. The island is about 32,000 sq. mi. and is comprised of the Republic of Ireland and Northern Ireland, which is part of the United Kingdom (Holwell, 2001, para.2). The Republic of Ireland, which “occupies almost 85% of the total land-mass,” consists of twenty-six counties (Holwell, 2001, para. 2). The whole island, including both the Republic and Northern Ireland, began under the rule of the English as far back as 1171, when the king of England, King Henry II, declared himself king of Ireland (Gall & Hobby, 2009, p. 234). Following the...
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...Specific Guidelines – regarding the topic “Business Meetings around the globe” After getting familiar with the basics of business communication in general, pairs (groups) should concentrate on the specific country. This in-class activity discusses the topic on business meetings and can include: a) Country’s specific elements of business meeting, b) Resolving conflict among meeting participants; c) Ensuring active participation of all participants at the meeting, d) Presentations (be it within meeting or in general) and e) Written Correspondence. The focus would be on what can be different on business meetings, considering certain cultural background. Pairs (groups) should do the research on characteristics of business meetings in certain country, respecting the following elements of business meetings: a) approach to time; b) hierarchy; c) the purpose of meetings (getting down to business quickly or not, respecting schedule…Are meetings for business or are they seen as the arena for building personal relationships and strengthening bonds); d) meeting etiquette and mannerisms; e) expectations of meetings. Furthermore pairs (groups) should present 'a typical business meeting'« in certain country, respecting the phases – upon which meetings are conducted (there are some additional tips below): 1. How carefully are meetings prepared (checking in advance if any resources or equipment you require are available, are the agenda and names of the attendees circulated in advance...
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...Business Communication Trends Tina Tyson XCOM/285 09/11/11 Grace A. Moylan Business Communication Trends A business can thrive if they communicate successfully. Communication skills are very important in the business world and may be beneficial to everyone. In business, building a rapport with clients is establishing a trust between the company and the customer. The bond relies on the valuable communication skills to improve, and make a business relationship that promotes a beneficial, trusting, and profitable one. To resolve a conflict one must have good communication skills to cope with them in a diplomatic way, and with suave. Many times it is miscommunication that has made the disagreement. People must work together to make a good team and remain industrious. Most departments manage daily activities with the help of computers. The main forms of communication in which this is done would be e-mails, faxing, scanning vital information and forwarding it. Telephones are still very important in communication, but more are conforming to meeting on the computer as a visual with the webcam. These are formal and informal ways of communicating, and keeping up on e-mail etiquette is important to avoid having miscommunications. The trends in the workplace on communication would be that there is less traveling involved. With technology in communication, traveling is not needed to be face-to-face with someone. According to Bates (2011), “Forty-three percent of employers...
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...International Journal of Business and Management; Vol. 7, No. 16; 2012 ISSN 1833-3850 E-ISSN 1833-8119 Published by Canadian Center of Science and Education Cross-Cultural Etiquette and Communication in Global Business: Toward a Strategic Framework for Managing Corporate Expansion Ephraim Okoro1 1 School of Business, Howard University, Washington, USA Correspondence: Ephraim A. Okoro, Department of Marketing, School of Business, Howard University, 2600–Sixth Street, NW, Washington, D.C. 20059, USA. Tel: 1-202-806-1545. E-mail: eaokoro@howard.edu Received: March 22, 2012 doi:10.5539/ijbm.v7n16p130 Abstract The expanding scope of business corporations in the first decade of the twenty-first century is drawing much scholarly attention, and the trend has been described as a fact of life that defies the stretch of human imagination. The concept of global economy has expanded consumer awareness, defined new standards and rules of operations, and increased the need for national and corporate interdependence. Multinational organizations are exploring opportunities around the world, demonstrating sensitivity towards cultural differences in order to gain from the proliferation and growth of international enterprise. Recent studies indicate that while some corporations compete successfully in the global marketplace, others have failed to sustain their competitive advantage because of cultural imperialism or inadequate acculturation of their managers on international assignment...
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...Negotiating Strategies in Germany Nowadays, with increasingly globalizing tendency, the international business environment has been changing rapidly. It is recommended that the challenges in today’s geopolitical and economic environment are to learn and practice international management effectively. When dealing with the international trade with other countries, the first thing we need to recognize is to master the different negotiating strategies in different areas throughout the world. I would take German’s negotiating strategy as an example to illustrate specifically their cultural background and the most efficient techniques negotiating with them. General view of German trade Germany is located in the western Europe, and the national form of its government is a parliamentary republic. Meantime, Germany is the world’s largest trading partner, with more than 230 countries and regions to maintain trade relations. The country’s export industry known for high quality, good service, delivery on time and world-renowned. The main export products are automotive, mechanical products, chemicals, communications technology, supply and distribution equipment, and medical and chemicals equipment. The main import products are chemicals, automotive, oil and gas, machinery, communications technology and steel products. The main trade partners of Western industrial countries, which import and export half from or sold to EU countries. Cultures...
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...The University of Wisconsin Hospitals and Clinics (UWHC) are teaching hospitals and lead the state of Wisconsin in technology, national certification, and accreditation. While the UWHC is focused on earning national accreditations and is currently the only hospital in Wisconsin with National Cancer Institute (NCI) status, it does not compete globally. SITUATION ANALYSIS The UWHC has the opportunity to demonstrate the expertise of their radiologic breast specialists on a global level by using their digital mammography equipment in countries where mortality rates are not decreasing by the standard 15% with the introduction of screening mammography (Jorgensen, et al, 2010). Denmark is a textbook example, with high breast cancer mortality rates which haven’t been significantly reduced with the introduction of screening mammography. There are several key reasons the mortality rate in Denmark is not declining at the same rate as the United States and most other developed countries: • The screening guidelines are much more lax. • They have a poor quality of film. • Their radiologists are not exceptionally adept at recognizing tumors and calcifications (cancerous when grouped or amorphous). • Staff is not trained to the same criterion. • Equipment used is not standardized across the board. • Eligible women have low mammogram screening participation rates. Issues: • Permission from the government-run healthcare system in Denmark, funding • Skepticism, group-think...
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...low tide) 2. Population: 100,617,630 (12th rank in population) (2014 Estimate) 3. Capital city: Manila, part of the Metro Manila conurbation 4. Largest city: Quezon City 5. Languages: Official Language(s): Filipino, English National language: Filipino 6. Currency: Peso (1 Peso = 0.022 Dollar) (Mar. 2015) 7. GDP (PPP) : 29th largest economy in the world : $751.770 Billion (2015) : 6.1% growth in 2014 : 5.5% 5-year compound annual growth : $6,985.680 per capita 8. Unemployment: 6.0% (2014) 9. Inflation (CPI): 2.40% (2015) Demographic Details Geography: Philippine Location: Southern Asia, archipelago between the Philippine Sea and the south china Sea, east of Vietnam. Geographic coordinates: 1300 N, 12200 E Map references: Southeast Asia Area: Total: 3, 00,000 sq km Land: 298,170 sq km Water: 1,830 sq km Age structure: 0-14 years: 33.7% (male 18,493,668/female 17,753,359) 15-24 years: 19% (male 10,416,358/female 10,044,724) 25-54 years: 37% (male 20,031,638/female 19,796,545) 55-64 years: 5.8% (male...
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...Sandwich Blitz, Inc. has a great problem...an increase in the number of customers! Employees have been consistently reporting that they are overwhelmed by the volume of customers and management has noticed that the number of reported errors in customer orders has increased. Dalman and Lei have decided to adopt an e-customer order system that will allow customers to input their own orders. This would address the issue of employees being overwhelmed by the increased pace of the workplace. Dalman and Lei will first communicate their decision to the managers who report to them in an e-mail communication. They are aware of how important it is to exhibit professionalism and business etiquette in constructing an e-mail message to the managers. It is important for Dalman and Lei to gain the support of the managers since they will have key roles in leading this change at the store level. Referring to Kotter’s Eight Steps to Leading Change from the text, as well as the other required reading from the text, describe what management must do to lead this change in technology to automated customer service by creating an e-mail message (type it in a Word document) from Dalman and Lei to Sandwich Blitz’s middle management, addressing how they intend to implement each of the steps in the change process. Is email an effective channel to send this message? Why or why not? What are potential communication pitfalls in this scenario and how can they be avoided? Be sure to construct your message...
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...| | |XCOM/285 Version 2 | | |Essentials of Managerial Communication | Copyright © 2009, 2008 by University of Phoenix. All rights reserved. Course Description This course introduces students to the foundations of communication in a business setting. Students are exposed to various topics related to interpersonal and group communication within the context of applications in an office or virtual setting. Students will develop skills in forms of written communication, including memos, e-mails, business letters, and reports. Communication ethics and cross-cultural communications are also explored. Upon completing the course, students will have an awareness of their personal communication style and be able to identify areas of further exploration of communication as a business skill. Policies Faculty and students/learners will be held responsible for understanding and adhering to all policies contained within the following two documents: • University policies: You must be logged into the student website to view this document. • Instructor policies: This document is posted in the Course Materials forum. University policies are subject to change. Be sure to read the policies at the beginning of each class. Policies may be slightly...
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...GENERATION Y ASSESSMENTS OF WORK-RELATED SKILLS Prepared for Dr. Faridah Awang, Professor and CCT Program Coordinator Management, Marketing, and International Business Eastern Kentucky University Prepared By Bradley Jordan Withrow October 15, 2015 Generation Y: The Emerging Workforce The world is constantly changing year after year and this is due to the people that live in it. Generation after generation continues to be different. Kids grow up thinking their parents are lame and then when they have kids of their own their kids think they are lame. Everything from the music we listen to, to the clothes we wear, to the activities and events we occupy our time with change from generation to generation. Generation X and the baby boomers do not understand rap and hip-hop music while generation Y doesn’t even know who the Beatles and the Bee Gees are. In this report you will discover what generation Y thinks of their work-related skills and if they have an accurate perception of what skills are necessary in the workplace. So just who is generation Y. Generation Y, also known as millennials, are a group of 80 million Americans born between the early 1980’s and early 2000’s that began entering the workforce almost 15 years ago. “Experts say by 2020 that half of the U.S. workforce will be comprised of millennials” (Reuteman 2015). With the generations before retiring from the workforce it is no secret that generation Y is quickly becoming the face of America’s workforce...
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