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The Answer to the Impossible

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the answer to the impossible
Jason C. O’Brien
Quincy University

OUTLINE TITLE
Introduction
Introduce Theo
Attention-Getter
A. Why he was as successful as a General Manager and why he will complete the most difficult task sports may have ever seen.
Description
Age & Background A. http://www.foundationtobenamedlater.org/founders.html B. http://www.imdb.com/name/nm1795393/
Education
C. http://www.boston.com/news/globe/living/articles/2003/11/06/monet_goes_to_vegas_kerry_goes_out_on_the_town/ D. http://www.foundationtobenamedlater.org/founders.html
Professional Background 1. Work with Orioles, Padres, Red Sox A. http://web.ebscohost.com/ehost/detail?vid=3&sid=68bfa412-56d2-4b1e-b615-7dc3839f07e0%40sessionmgr115&hid=124&bdata=JnNpdGU9ZWhvc3QtbGl2ZQ%3d%3d#db=aph&AN=11420045 B. http://www.foundationtobenamedlater.org/founders.html C. http://web.ebscohost.com/ehost/detail?vid=3&sid=4cc5a7a5-d23e-4ec5-be12-5d328206db5d%40sessionmgr111&hid=123&bdata=JnNpdGU9ZWhvc3QtbGl2ZQ%3d%3d#db=aph&AN=8703167
Current situation E. http://mlb.mlb.com/news/article.jsp?ymd=20110912&content_id=24581220 F. http://espn.go.com/chicago/mlb/story/_/id/7147573/chicago-cubs-introduce-theo-epstein-president-baseball-operations * * BODY
Explanation of Success A. Focus 1. Type of GM a. http://usatoday30.usatoday.com/sports/baseball/2007-11-28-sw-gms_N.htm 2. Attention to detail a. http://web.ebscohost.com/ehost/detail?vid=3&sid=c4eea4fb-9a15-4da4-b180-b6cb35135ae5%40sessionmgr114&hid=124&bdata=JnNpdGU9ZWhvc3QtbGl2ZQ%3d%3d#db=aph&AN=78380621 b. http://web.ebscohost.com/ehost/detail?vid=3&sid=4cc5a7a5-d23e-4ec5-be12-5d328206db5d%40sessionmgr111&hid=123&bdata=JnNpdGU9ZWhvc3QtbGl2ZQ%3d%3d#db=aph&AN=8703167
Overrated stats a. http://web.ebscohost.com/ehost/detail?vid=12&sid=6c22d050-8f7f-48b4-89b7-183879815325%40sessionmgr198&hid=126&bdata=JnNpdGU9ZWhvc3QtbGl2ZQ%3d%3d#db=aph&AN=8849894
Attention to the right things G. http://web.ebscohost.com/ehost/detail?vid=3&sid=8e168642-183b-4e59-92de-a26d81bf0d86%40sessionmgr112&hid=124&bdata=JnNpdGU9ZWhvc3QtbGl2ZQ%3d%3d#db=aph&AN=66188588
Against the numbers 1. Numbers from study of GMs a. http://papers.ssrn.com/sol3/papers.cfm?abstract_id=1587675
Leadership view * 1. View from leadership study * a. http://web.ebscohost.com/ehost/detail?vid=12&sid=6c22d050-8f7f-48b4-89b7-183879815325%40sessionmgr198&hid=126&bdata=JnNpdGU9ZWhvc3QtbGl2ZQ%3d%3d#db=aph&AN=89673525
Where has this got him? 1. Status a) http://www.forbes.com/sites/briangoff/2013/05/22/mlbs-best-managers-and-gms/ b) http://sportsillustrated.cnn.com/2009/magazine/specials/2000s/12/19/top.executives/index.html
Is he able to do it again? A. Cubs drought 2. Explain situation 3. Compare what he did in Boston to what he is trying to do now c) http://espn.go.com/chicago/mlb/story/_/id/8378766/chicago-cubs-president-theo-epstein-levels-fans-future d) http://espn.go.com/espnradio/play?id=9146486 e) http://sportsillustrated.cnn.com/2009/magazine/specials/2000s/12/19/top.executives/index.html f) http://espn.go.com/mlb/story/_/id/9408345/theo-epstein-chicago-cubs-blames-roster-not-dale-sveum-losing * * Synthesis
Back up why he is going to accomplish this task. B. Prior Success C. Type of leader D. Attempting to duplicate E. Explain why some may say Chicago is not similar to Boston 4. Explain why this is not a credible idea
Describe 3-4 most important issues for managers to address. F. Make issue GM based 5. Consistency g) Winning h) Embedding a win-or-nothing system 6. Making executive decisions i) Hiring and Firing 7. Understanding and patience
Conclusion

---Theo Epstein shows the necessary essentials that lead to success in the game of baseball. The statistics show it, the leadership qualities show it, and the way he is going about his current situation is only setting himself up for success.
Jason O’Brien
Dr. John Palmer
MGT 300 Principles of Management
9/25/13
the answer to the impossible
There are many success stories that are getting media attention these days. The Social Network is a recent movie that depicts the rise of Facebook and its creators, one of which is now billionaire Mark Zuckerberg. The movie Moneyball is a huge hit that goes behind the scenes of the Oakland Athletics’ organization and reveals the secrets to their success. What hasn’t got the attention that these others have is a story that has come out of Boston and made worldwide news. The only likely reason that this man has not made it to the movie screens under the spotlight quite yet is due to the fact the he is still in the process rewriting history, for a second time. His name is Theo Epstein and he is currently the president of baseball operations for the Chicago Cubs. To say that Theo has his eyes on the prize would be an accurate assessment. The exclusive World Series trophy has eluded the Friendly Confines of Chicago for what is going on 105 years. What this really sounds like is just another Mission Impossible movie. But many would have said the exact same thing about the Boston Red Sox organization prior to Theo’s arrival. After becoming the Red Sox’s general manager going into 2003, at only the age of 28, Theo won a World Series in 2004 with a Boston team that had not won the prestigious championship in 86 years. Not too long after the first, another championship followed in 2007. What was once thought of as the woe some Red Sox soon became a perennial powerhouse that was loaded with talent and contended year in and year out. Winning two World Series rings over the first five years as the general manager of an organization that has struggled for so many years would subsequently mean that leaving that organization would be a surprise and this is just what Theo did. Epstein decided to take on an even bigger task that may not be as quick and go as smooth as Boston did. Accepting the president of baseball operations spot with the Cubs was Theo’s next move and the next impossible goal to achieve, but so far things have not looked so promising. Looking back, how exactly does a kid in his late 20’s become a general manager of a professional baseball team with a huge fan base? Then, how does this kid win two World Series? Through education, determination, focus, and the correct managerial leadership are how he was able to do it. Taking a look at each of these qualities will help show why Theo Epstein has been so successful. Then by comparing what he is doing in Chicago to what his approach was in Boston, it is clear to see that success is in the cards if he continues playing his hand the right way.
LITERATURE REVIEW
To help understand how one comes into this position it is necessary to look back at the education received and the experience gained along the way. This may also help explain why Theo is so successful. Theo graduated from high school in 1991 and attended Yale the following year. At Yale he was the sports editor for the Yale Daily News and in 1992 he went to Baltimore to apply for an internship. Theo recalls his trip to Baltimore by saying, “This might be your one chance to break into baseball. Don’t f--k it up” (Habib, 2002). He did not disappoint. He got the position with the Orioles and interned through his college years. He graduated in 1995 with a degree in American Studies. He then took a job in the Public Relations department of the San Diego Padres. He soon worked his way up to become the team’s director of baseball operations. While he was working for the Padres, Theo studied at the University Of San Diego School Of Law where he earned a Juris Doctor degree and passed the California bar exam on his first try in 1999. Prior to the 2002 season Theo became the assistant general manager for the Boston Red Sox. After the 2002 season, the general manager position opened up and after two well-experienced general managers by the names of Billy Beane and J.P.Ricciardi both declined, the next person in line was the statistical savvy Theo Epstein. When Theo became the Red Sox general manager he was only 28 years old, making him the youngest general manager in major league baseball history at the time. Theo was quick to work his statistical methods on the team and after the first year the Red Sox broke the single season record for most extra-base hits and also reached base more than any other team in the league that year. After a successful first year, even more history was made in 2004 when Boston won the World Series, breaking an 86 year slump. After a couple more winning seasons, Boston again took the World Series in 2007. Under Epstein’s reign, the Red Sox went 839-619 (.575) in the regular season and 34-23 in the postseason. The Red Sox won more than 90 games each year in all but two of Theo’s nine year stand. With one year left on his Boston contract, Theo agreed to a 5 year, $18.5 million deal to become the new president of baseball operations for the Chicago Cubs in October of 2011. The Cubs chairman, Tom Ricketts, said that when he was interviewing Theo he knew that Epstein was the right man for the job after talking with him for 10 to 15 minutes. Epstein stepped into the Cub’s organization during a rebuilding period and the record showed it. In his first year with Chicago, they had a team record of 61-101. Now in late September the Cubs are battling to not finish last in the division. They are currently a few wins over their win total last year, but this is nowhere near a playoff threatening team at the moment. So Theo has his work cut out for him if he wants to repeat what he did in Boston and he hasn’t been handed the same sort of team that Boston had when he stepped in there. So can Epstein create the same perianal contenders that he did in Boston with a current subpar Chicago team?
Before that question can be answered, it is necessary to understand what being a general manager and president of baseball operations does. Epstein explained what entails with being a general manager when he was with Boston. He said that the months of November and December are very hectic. He was constantly on the phone talking with agents, free agents, other organizations. He also said that there is a lot of focus on making the budget and setting up meetings with the organization. The points of emphasis during these months are player acquisitions and transactions. January consists of mostly contract negotiations and arbitration. February and March is the time of the year for spring training and that is the time to evaluate the big league talent that is put on the field. April and May consists of preparing for the draft. June and July is when the decisions start to arise about what moves are needed to be made to meet the needs of the team. At the end of July is the trade deadline and it is another chaotic time of the year. The phone hardly gets set down for general managers and directors of baseball operations because teams are trying to deal players and get players for the last time of the year. August and September are all about watching what the team is made of and seeing if the decisions were right and hopefully make the playoffs. October roles around and the hopes are for the team to be in the World Series and when that is over focus shifts back to minor league free agents and then the off season cycle starts all over again. With as much decision making that needs to be done, there is a team of individuals at the front office of each major league team, such as the general manager and director of baseball operations who are the ones that have the final say in the direction the team goes. Having the right people in these positions can make all the difference in the world on whether the team is successful and makes a playoff run or if they are a continually below average team. Now it possible to see what exactly makes Theo a good director and manager. The most notable attributes are Epstein’s work ethic and attention to detail. Everywhere he goes, his coworkers along with his superiors take notice of his long hours at work and the dedication and pride that he takes in doing his job. When Theo was in San Diego, the assistant general manager, Fred Uhlman Jr., said that while Epstein was going to law school, he still worked 70 hours a week. Then he would disappear for about ten days to study and then he would be right back to work. Theo commented on the time in San Diego saying that because he was a part-time employee he was only getting paid $8.75 an hour despite performing the duties of the director of baseball operations, while the cheerleaders were getting paid $12 an hour (Habib, 2002). Even with the little pay he got, he was extremely driven at what he was doing and determined to not miss any detail. Jason McLeod, who has worked with Theo in San Diego, Boston, and now Chicago, said “He’s always been the smartest guy in the room.” Another colleague of Epstein’s in San Diego said “He was the type of person that you could see yourself working for someday” (McNeal, 2012). Theo works hard to not overlook anything and he has an incredible talent to recall most of information he has come across. An example of this is when McLeod and Epstein were having a conversation about a Texas Tech vs. USC series they were assigned to scout for Padres 10 years prior. McLeod was trying to remember a couple of players’ names for Texas Tech that were known for some off-field incidents and never made it to pro ball. Epstein immediately rattled off their names and recalled that one of the players batted left handed, played second base and made a nice play in the hole. “Things he shouldn’t be able to recall, he does,” said McLeod (Habib, 2002). The Cubs’ director of amateur scouting, Tim Wilken, commented on the tendencies that Theo has when it comes to focusing on the little things. Prior to a draft in December of 2012, Tim said that Epstein had spent hours studying the potential players that the team was interested in drafting. The night before the draft, Epstein and company met for almost two hours discussing the one player that they had their eyes set on and they wanted to discuss every angle that there was to look at before deciding to spend their money on him. Examples like these just go to show how dedicated Theo is to his job and why he has been successful so far as a professional director.
Being a good manager goes beyond looking at the traditional stats and scouting reports. Theo relies strongly on his statistical system to evaluate players. He believes some of the traditional stats are overrated and certain statistics are overlooked much more than they should be and these seemingly unnoticed stats are what Epstein looks at. In an interview Epstein stated that batting average is one of the most overrated stats in baseball along with won-loss records for starting pitchers. He believes on-base percentage goes much farther in determining runs scored and that earned run average is more important than the wins or losses for a starting pitcher. Epstein also said that there are other stats that are important to him, but was not about to give his secrets to success to the media quite yet (Tuttle, 2003). Numbers don’t lie but sometimes they can be misleading. Epstein has never been afraid to state that he relies heavily on his statistical scouting, but he says that there is a lot to be had for seeing with one’s own eyes the player that is posting these stats. The intangibles go a long way to being a successful player as well. Being a good teammate, being clutch in tight spots, hustle, along with many other attributes that appeal to scouts and coaches. An example that shows how Theo sees the numbers and potential in players was when he was in San Diego and Theo suggested that the club should go after a player named David Eckstein. Epstein called Eckstein an “on-base machine” (Habib, 2002). The general manager at the time said that he was too small and dismissed the proposal to pick Eckstein up off of waivers (Habib, 2002). The following year Eckstein had a respectful .293 average with an outstanding .363 OBP for the Anaheim Angels who won the World Series that year. Eckstein finished eleventh in the American League M.V.P. race. On the other hand, seeing the intangibles of Dustin Pedroia is what sold Epstein when he was scouting Dustin. In Pedroia’s senior season he had outstanding stats along with a very low strikeout rate. When Epstein went to see him, Epstein was amazed at Pedroia’s hand-eye coordination and how hard his swing was but would hardly ever miss. Theo and the Red Sox did not pass up what they saw out of Pedroia who later went on to win an M.V.P. Epstein is able to put all the tangible and intangible information together in one place where he can reference it whenever he wants. In Boston he had a computer system that he called Carmine. Carmine was a computer system that stored all offensive, defensive, and base running metrics. These stats are updated daily along with projections. Not only does statistical information get stored in Carmine, but reports do as well. Stories from coaches, trainers, opposing coaches, summer league coaches, scouts and many more all pour into the system to keep it jam packed with all the latest information. When the Red Sox’s scouts would evaluate a player, they would render their information to Carmine. So any individual player might have many reports, evaluations, sets of stats from different leagues, and other miscellaneous data. All this is important when deciding what players to choose from and this is one big contribution that Epstein had to Boston and a large reason why they were so successful. Epstein now has a similar computer system in Chicago where he hopes he can duplicate his success.
Epstein uses numbers and statistics to be successful at what he does, but he had to overcome the statistical odds to become a general manager to begin with. The odds of becoming a general manager for a professional baseball team are difficult enough, but the odds are even more unlikely when looking at the stats. A study was done in 2009 that looked at the qualifications, demographics, and characteristics of being a general manager in major league baseball. The first aspect was playing experience. 60% of general managers in 2009 had collegiate playing experience and Epstein does not fall into the majority (Wong & Deubert, 2010). As stated early though, what gave Epstein a leg up on many general managers and potential general managers are his degrees. 13% of the general managers had Ivy League degrees and 17% had advanced degrees, both of which Theo has (Wong & Deubert, 2010). When looking at the average age of general managers, Epstein is definitely an exception to the rule. The average age of a general manager in 2009 was 47 years old and only five were under 40 years old. The average number of years in baseball prior to becoming a general manager was 15.4 years (Wong & Deubert, 2010). Theo only had 10 years in baseball and most of his time was working lower end jobs such as his internship in Baltimore and being a scout in San Diego. It wasn’t until he became the director of baseball operations in San Diego when he started having management experience. Beating these odds just goes to show that Theo took the right steps in giving himself a chance to move into the top tier of hierarchy in baseball.
The education that Epstein received made him a good candidate for his jobs, but being a successful leader doesn’t always go along with a degree. Theo is an exceptional manager because he has outstanding leadership skills and these skills are a big reason why he is able to be successful in the position he is in. One specific characteristic that stands out to almost everyone that Theo works with is how hard he works and how he sacrifices his time to achieve the team’s goals. One article states that “Leaders who display self-sacrificial behavior are considered by their followers to be more effective, charismatic, and legitimate than are self-benefiting leaders” (Ruggieri & Abbate, 2013). In other words, Epstein does a great job of leading by example and going the extra mile to make the right decisions and to learn as much as possible. The team that he surrounds himself with, in essence should and are more effective because they see their boss working hard and sacrificing himself to get the job done. The same article backs this up by saying that “followers were most ready to reciprocate the behavior of a self-sacrificial leader” (Ruggieri & Abbate, 2013). With the type of character that Theo has and his established leadership ability, he is able to get himself and his team of individuals in the front office to work hard and accomplish many tasks and make the correct decisions to better the organization.
With all this success that Theo Epstein has had in the past, it has earned him a lot of respect. In a recent Forbes magazine article, Theo was ranked 4th on a list of top general managers in baseball over the past 40 years (Goff, 2013). A Sports Illustrated article that ranked the top ten general managers and executives of the four major American sports and Theo came in 3rd place (Friedman, 2009). The article proclaims that the significant reasons for ranking him as high as they did was due to his ability to break the 86 year old World Series drought by the Red Sox in 2004, build an outstanding farm system, become perennial contenders, and win another World Series in 2007. With all the noise that Epstein has made over the last decade, will he be able to do it again with his current team, the Chicago Cubs and continue his magical career?
By observing what he has done with Cubs so far, all indications point to yes, he will be able to reciprocate what he did in Boston with this Chicago organization. Things started slow in Theo’s first couple of years with the Cubs, but this is mostly what he expected. In an interview on the radio show Mike & Mike after his first year with the Cubs, Epstein admitted that they cannot fix this team with shortcuts and that it is most likely going to be a longer process than what previously happened in Boston (Theo Epstein, Cubs, 2012). In another interview in 2012, Theo said that he expected the team to not be too much better because the team is still going to be in its rebuilding phase (Padilla, Theo Epstein levels with Cubs fans, 2012). He was right about that. The Cubs are currently battling to stay out of last place in the National League Central Division. Epstein also explained that he wants to build the farm system and they need a full organization with a nucleus of talented young players. Theo gave examples that going after big name players at the moment would make no sense in their timetable because their focus is putting together a concrete base with good young players that can begin competing then they can go after bigger name players that will carry heftier contracts. In other interviews Theo was asked about the managers and if that was a reason to blame the lack of success on. Theo explained that with the limited talent on the roster, it is hard to put blame on the manager (Padilla, Theo takes heat off Dale Sveum, 2013). Epstein explained his plan in Chicago that started with his first goal of getting the high priced players off the roster in order to build from the bottom up. So far he has done so by dealing players like Garza, Soriano, Marmol, and a few others. He wants to base his team around the young talented players like Castro and Rizzo. He is looking into the future with hope because when he has a solid core of players throughout the organization that is when he sees his organization being as successful as it can be.
SYNTHESIS
Looking at Epstein’s current situation, he has his work cut out for him if he wants to see similar results to the years that he had in Boston. There a couple of main reasons why he will succeed and accomplish the task that no one has overcome since 1908 and that is bringing the World Series trophy back to Wrigley Field. The first reason is his experience of winning. It is one thing to have experience as a general manager and it is another thing when that experience was two championships. Theo knows what it takes to have a team that can compete year in and year out. With his ability to assess talent and with the right supporting cast around him, it is just a matter of time until Epstein puts together a team that can be playing in October. The next reason Theo will find success in Chicago is largely due to the type of person he is. He is an exceptional leader that renders all of his focus and time to meet the goals of the team. As discussed earlier, a self-sacrificing leader means that the workers around him take notice and try to replicate what he is doing. The character Theo has is almost next to none and there is nobody better to take on a challenge like this than him. Another reason why Theo is going to be successful in the future is from the observations that can be taken now to what he is doing with the Cubs. Theo was able to scout and build a team of young talented players in Boston that made them a team to strive to be for many years. Looking at what is currently going on in Chicago right now, the same things are being done as they were in Boston. Theo is stripping the team of the older, high priced players and bringing in young talented players that should make impacts on the team for years to come. This is exactly what critics are not understanding. Many people are saying that Theo will not be successful because he was not handed the same team that he was handed in Boston. For the most part, Boston didn’t have many players that needed to leave to open up positions for young players to come into. In Chicago, Theo has had to spend the last few years dealing these high priced players and has begun building the organization from the ground up. What these critics don’t see is the small, proper steps that he is taking to make this business thrive in the future. Until the results are seen, Theo will continue to get criticism even though things are looking promising in the later days.
KEY ISSUES
There are three main issues for managers and executives in baseball to address. Success is obviously the biggest issue in any sports organization. Not much else brings revenue, happiness, and job stability than success and winning. Winning is always the main goal for an organization, but the underlying goal that needs to be embedded in an organization is continual and growing success. Assessing different aspects of the team and organization and deciding if these areas have gotten better since last year and if the answer is no then what can be done to fix that? If there was some success, is it possible to build and improve off of it? Winning may not also be the main issue, but unfortunately in the sports world, it all depends on how often a team can chalk up wins. The next issue is making executive decisions and making sure these decisions are the right ones. These decisions are mostly whether to keep or not keep a player and whether to acquire or not acquire a player. Making decisions like these are constantly going through the heads of every member of the front offices of professional sports teams. Having the right support cast around the managers and executives is even more important though. Making decisions on player transactions and acquisitions with a superb cast of individuals can create a quality team that can be put on the field, where a below average decision making group can cost the organization millions of dollars and ridiculed seasons. Last, managers and executives need to be able to understand and assess what the needs are for the team and what direction the organization needs to go in. This goes for any business, not only athletic organizations. A business needs a clear direction and objectives. This is what many teams struggle with. Making decisions such as whether to strip the team and start over, to acquire experienced and talented players in hope of quick success, or whether to stick it out with the players that are currently on the roster and hope for future success in the draft. These three issues all come together in one. In the end it is all about success but getting there and assessing what kind of success has occurred is the hard part. There has to be a clear vision of what needs to happen and the support cast that surrounds these front offices need to come together to make these visions a reality.
CONCLUSION
Theo Epstein has seen how to make it to the highest pedestal there is in baseball and that is arranging a team that is continually successful and winning championships. After making history with the Red Sox he has moved on to a bigger challenge. He is now with a team that has not seen success in over a century, and a city looking for someone to answer their prayers might have just found their man. Theo knows how to be successful, he has the intangibles to make an organization successful, he is taking the right steps to becoming success in Chicago, and now it is just a matter of time till his plan begins to unfold. So the question is, can Theo Epstein conquer the impossible by winning a World Series with the Chicago Cubs. All signs point to yes.

Works Cited
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Tuttle, D. (2003, January 1). One on One WITH... THEO EPSTEIN. Retrieved from EBSCO: http://web.ebscohost.com/ehost/detail?sid=847582a2-1745-4205-8449-88b6de66d0b0%40sessionmgr115&vid=1&hid=114&bdata=JnNpdGU9ZWhvc3QtbGl2ZQ%3d%3d#db=aph&AN=8849894
Verducci, T. (2011, September 26). THE ART OF WINNING AN (EVEN MORE) UNFAIR GAME. Retrieved from EBSCO: http://web.ebscohost.com/ehost/detail?sid=47f916f3-e778-471a-97f2-7537240bd62e%40sessionmgr110&vid=1&hid=114&bdata=JnNpdGU9ZWhvc3QtbGl2ZQ%3d%3d#db=aph&AN=66188588
White, P. (2007, November 29). Baseball's young general managers like to mix it up. Retrieved from USA Today: http://usatoday30.usatoday.com/sports/baseball/2007-11-28-sw-gms_N.htm
Wong, G., & Deubert, C. (2010, April 1). Major League Baseball General Managers: An Analysis of Their Responsibilities, Qualifications and Characteristics. Retrieved from Social Science Research Network: http://papers.ssrn.com/sol3/papers.cfm?abstract_id=1587675
Year-by-Year Results. (2013). Retrieved from The Official Website of the Chicago Cubs: http://chicago.cubs.mlb.com/chc/history/year_by_year_results.jsp

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