...Impacting Organizational Learning: The Training and Experiences of Quality Award Examiners and Assessors Prof. V.K. Susil Kumar Faculty and Manager – Placements Institute for Technology and Management, 11/D 14, Fourth Main Road, SIPCOT IT Park, Siruseri, Rajiv Gandhi Salai (OMR), Pudupakkam Post, Chennai – 603103 Landline: 044-32974148 Mobile: 9380502425 Abstract The Training and Experiences of Quality Award Examiners and Assessors aim to show that developments in the quality award assessment process in organizations can make a contribution, within a wider framework of organizational learning. The underpinning theoretical argument is that quality award models and associated organizational assessment processes can be used to achieve much wider benefits, than that of quality per se. The quality award assessment process has been applied in organizations from the mid-1980s to the present. The process uses models such as the Business Excellence Model and the Baldrige model. These models use an interpretation of quality, which is based on the holistic approach of total quality management. In parallel with the development of the assessment process, there has been considerable development in the field of organizational learning with an emphasis on developing learning based skills in employees. It shows how the learning experiences and skills developed and enhanced through the assessment process can be applied within an organization’s approach to learning in other...
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...Running Head: Training and Career Development System 1 Training and Career Development System Michelle De Silva May 13, 2013 University of Phoenix Training and Career Development System 2 ABSTRACT A topic that is relevant to almost all organizations is work motivation. All employees in every organization are a common research area in I/O psychology. There are two types of motivation that have emerged in recent years are the driven to work and enjoyment of work motives based on the vast motivation literature. The driven to work motive is based on the feeling that a person should work (they feel compelled to), while the enjoyment of work motive emphasizes intrinsic motivation and personal enjoyment of the work itself. Training and Career Development System 3 Training & Career Development System I. Introduction ……………………………………………..pg 4-6 II. Purpose for training ……………………………………..pg 6-7 A. Ability to attract employees …………………………pg 7-9 B. Recognize, Reinforce & Reward C. Skills Development D. Enhancing performance motivation E. Assessment phase ……………………………………pg 10-11 1. Readiness for training 2. Skill orientation 3. Planning III. Model of Motivation ……………………………………pg 11-13 1. Expectancy Theory 2. Organizational...
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...Introduction Wayne Mondy defines training as “Activities designed to provide learners with the knowledge and skills needed for their present jobs.” Training, therefore, is job specific and is concerned with the day to day performance improvement of the employee. Teaching a new employee hired for the R&D department the use of design software training or teaching a plant worker the operation of a machine constitutes training. Training is also project related. Suppose a new project has arrived at an organization and very few people possess the technical know-how to execute the project. They are then entrusted with the task of spreading the knowledge of the skills required and ensuring that the right people know the right things required to execute the project. This constitutes training. A newly promoted employee needs training to be able to fit into his/her new role and perform as expected. A technically competent designer may have been promoted to a managerial or executive job on request or due to exceptional performance. He may not be comfortable with the use of for example, MS Office. He will then require training for the same. Development is defined as “Learning that goes beyond today’s job and has a more long-term focus.” It prepares every employee to keep pace with the organization’s pace of growth. In today’s world, where customer focus and changing customer needs are the key drivers for growth, development plays a pivotal role. It looks towards enhancing or adapting...
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...Author Note: This paper was prepare for Training, Development and Design HRM 310 | Table of Contents Introduction 2 Body 3 Conclusion 6 References 8 Introduction With people working later in their lives, there are more generations in any given workplace than ever before. 1) Traditionalists – Born between 1922 and 1942 “These are the traditionalists, valuing hard work and commitment, loyalty to a cause and a company. They say "Whatever it takes" is their motto, and they will do just that to get a job done. They are not excited about technology, and can be slow to see it as an advantage, much less a necessity” (Lesonsky, 2011). 2) Baby Boomers – Born between 1943 and 1964 “They value security and stability, and appreciate clearly stated goals and tasks. They prefer to communicate through in-person meetings and emails” (Lesonsky, 2011). 3) Generation X’ers – Born between 1965 and 1981 "They are adaptable and resourceful, and most have learned to use digital technology and communicate with the latest tech tools” (Lesonsky, 2011). 4) Millennials’ or Generation Y – Born between 1982 and 2001 “They value work-life balance and flexibility even more than Gen X. They also seek freedom and want to be treated as equals from their first day on the job. This generation doesn’t fear authority, and seeks challenging and meaningful work. And they’re the most tech-savvy of the three groups, preferring to communicate quickly via texting and IM” (Lesonsky, 2011). Clearly...
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...and purpose of HRD in organizations of all sizes and sectors across the world” (2009). Obviously, facing the economical globalization, development of technology, the coming of information age and lowering of trade barriers, as a result firms have to think of new and effective ideas to compete with other competitors. Human capital is the most special asset of a company. It is special because people cannot be separated from their knowledge, skills, health, or values in the way they can be separated from their financial and physical assets (Becker, 2008). The result, organizations’ aim is to make their own human capital special that other organizations cannot copy. Competitive advantage is secured when organizations have skills and capabilities that are unique, difficult to replicate and imitate by competitors (Rainbird, 1995). HRD is a process of developing and unleashing human expertise through organization development, personnel training and development for the purpose of improving performance (Swanson & Holton, 2001). McCracken and Wallace have mentioned in their article that, organizations should ensure any investment which is made in human capital with the promotion of HRD strategy is clearly linked to the wider corporate strategy (2000). Strategic approach to HRD is a relative new concept in HRD and training and development fields. It is not a traditional training and developing view of interventions in response to specific problems of organizations (Beer & Spector, 1998)...
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...INTRODUCTION Training and development is the main part in Human Resource Management (HRM). It is very significant for employees to enhance their performance and productivity, which leads to employee and customer satisfaction and an increase in the profitability of the organization.This report will be discussed by Australian public organization that named Department of Foreign Affairs and Trade (DFAT)in several aspects. 1. Introduce the background of DFAT, including background of the organization, the organization goals and strategy; 2. Link with DFAT to analyze five theories about training and development, which are cross-culture training, training design, development and managing diversity; 3. Summarize the performance in training and development and make a result that whether DFAT has a good performance in HRM; 4. Make some recommendations to promote the organization. BACKGROUND Background of the organization The Department of Foreign Affairs and Trade is a department of the government of Australia charged with advancing the Australian interests and the international representation of Australians. DFAT employs over 2000 permanent employees including 1140 of which were policy officers. In these policy offers, 49 per cent were working with the department in Australia, 35 per cent were overseas and 16 per cent were off-line (DFAT 2012, P4).In order to provide the Australian community and the government with the high quality foreign and trade policy results, the department...
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...------------------------------------------------- University of San Carlos ------------------------------------------------- P. Del Rosario Street ------------------------------------------------- Cebu City ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- Department of Business Administration ------------------------------------------------- School of Business and Economics ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- A Book Review on: ------------------------------------------------- ------------------------------------------------- Human Resource Management: Linking Strategy To Practice ------------------------------------------------- Greg L. Stewart and Kenneth G. Brown ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- ...
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...trategic process. This will include the function of recruitment and training programs in HRM, the concept of strategic fit and how human resource management can lead to a competitive advantage. The manner in which an organization’s personnel are managed has a tangible influence on the productivity of the employees, which ultimately acts upon the firm’s bottom line. Corporate success is dependent upon the integration of the human resource plan and the corporate strategic plan. It has become a prominent part of business management, that people provide organizations with an important source of sustainable competitive advantage and that the effective management of human capital, not physical capital, may be the ultimate determinant of organizational performance (Youndt, Snell, Dean, Jr, & Lepak, 1996). The relationship between the strategic planning of an organization’s people and the overall strategy is being increasingly recognized as one of great importance. A growing recognition of human resources as being a company’s most important asset has, and will continue to, changes the focus of strategic planning. It is no longer acceptable to exclusively plan for those assets that will appear on the balance sheet. A plan integrating human resource management and the overall strategic plan is necessary, such that the management of people is not a distinct function, but acts as a medium through which all other business strategies are implemented (Armstrong and Long, 1994: p. 42)...
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...persons working in it. Human Resource Management refers to systematic approach to problems in any organization. Human Resource Management is concerned with all aspects of managing the human resources of an organization. According to Likert,’’Every aspect of firm’s activities is determined by the competence, motivation and general effectiveness of its human organization. Of all the tasks of management, managing the human component is the central and most important task because...
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...pension plan will remain in place for current officials through the 2016 season or until an official earns 20 years' service. The defined benefit plan will then be frozen. Retirement benefits will be provided for new hires and for all officials beginning in 2017 through a defined contribution arrangement. The annual league contribution made on behalf of each game official will begin with an average of more than $18,000 per official and increase to more than $23,000 per official in 2019.” 1 I believe there are several companies who deal with this occasionally while not on the same big stage. The disagreements between employees and employers are always present. Current compensation includes salary, vacation, and health care to name a few. I will discuss current thinking among Human Resource (HR) advisors, current trends by most organizations, descriptions of current compensations and finally worker retention techniques. Given the shifts occurring in attitudes and practices about salary and compensation, this is not surprising. Organizations are struggling to keep up with changes in salary and compensation thinking. Gone are the days when organizations gave equivalent increases to all organization members. These salary increases, in the one percent to five...
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...Resources Development Module type: Optional Module Code:J/601/1269 Module Credit: 15 Teaching Period: (15+6 weeks) QCF Level: 5 Contact Hours: (21*3 = 63) Lecturers: 15 weeks Assignment Support: 3 week Feedback and assessment: 3 weeks Module leader: Mr Peter Emelone Lecturer: Magdalena Wronska Start date:29/09/14 Day: Tuesday / Thursday Time: 10.00-13.00 / 14.00-17.00 Term:Spring Term CONTENTS 1. INTRODUCTION, AIMS AND OBJECTIVES 2. MODULE OUTLINE AND TEACHING METHODS 3. READING AND COURSE PREPRATION 4. LECTURE WITH DETAILED COURSE PROGRAMME AND OBJECTIVES 5. ASSESSMENT DETAILS 6. INTRODUCTION Human resource development contributes to the overall success of an organisation through providing learning, development and training opportunities to improve individual, team and organisational performance. Training and development affects everyone in the organisation and it is appropriate at every level from office junior to senior executive. Learning is complex and this unit explores the related theories and their contribution to the process of transferring learning to the workplace. It is important; therefore, for learners to appreciate that all staff should be encouraged to develop their skills and knowledge to achieve their potential and. in doing so, enable the organisation to meet its strategic objectives. Learners need to appreciate that successful organisations recognise that their training programmes need to be planned and managed. All training has a...
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...ASSESSMENT OF EFFECT OF TRAINING ON WORKERS PERFORMANCE IN NIGERIAN PORT AUTHORITY By BALOGUN OLUSHOLA FUMI S10AP1185 Being a Research Project, Submitted to the Department of Public Administration, Faculty of Administration, Ahmadu Bello University, Zaria, In Partial Fulfilment of the Requirements for the Award of Advance Diploma in Public Administration (ADPA). SEPTEMBER, 2012. DECLARATION I, Balogun Olushola Fumi, hereby declare that this research work titled: “Assessment of Effect of Training on Workers Performance in Nigerian Port Authority” has been conducted and compiled solely by me and that it is a record of my personal effort. ______________________ ________________ Balogun Olushola Fumi Date CERTIFICATION This research project titled “Assessment of Effect of Training on Workers Performance in Nigerian Port Authority” has been read thoroughly and accepted by the Department of Public Administration, Faculty of Administration, Ahmadu Bello University, Zaria, in partial fulfillment of the requirements for the award of Advance Diploma in Public Administration. _________________________ ________________ Dr. H.A. Yusuf Date Project Supervisor _________________________ ________________ Mal. Tijjani Adamu Date Project Coordinator _________________________ ________________ Dr. S.B. Abdulkarim Date Head of Department DEDICATION This project work is dedicated to Almighty God. ACKNOWLEDGEMENT ...
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...Human resource management Noting the importance of experienced store managers, UNIQLO has created positions for them, such as supervisor, block leader, Super-Store-Manager, Super-Star-Store-Manager, and franchise owner. Chosen from store managers, superstar store managers are asked to handle a large amount of stock and budget, and their pay varies depending on their performance. By conducting this personnel policy, the company makes sure that each shop should be the solo profit center with its manager as a hard-working merchant, not an ordinary company employee who is supposed to do his job ordinarily. Young talented employees are always promoted rapidly. Every activity undertaken by every employee, from a person’s folding technique to the way advisers (floor salespeople are called advisers) return charge cards to customers (Japanese style, with two hands and full eye contact) are recorded and analyzed. The firm is now building a Uniqlo University in Tokyo where 1,500 new store managers will be trained each year. Japanese Fashion Chain UNIQLO Introduces Worldwide Equal Pay System Across Its Stores The introduction of these new policies will mean Japanese and foreign employees will be working under the same conditions and therefore subject to the same systems of evaluation with regard to their performance and attitudes towards work. It is believed that with everyone being on an equal footing, worldwide competition will also heat up. On the other hand, if the new pay...
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...Performance appraisal Performance appraisal is a universal phenomenon in which the organization is making judgment about one is working with and about oneself. It serves as a basic element of effective work performance. Performance appraisal is essential for the effective management and evaluation of staff. It aims to improve the organizational performance as well as individual development. The history of performance appraisal is quite brief. Its roots in the early 20th century can be traced to Taylor's pioneering Time and Motion studies. As a distinct and formal management procedure used in the evaluation of work performance, appraisal really dates from the time of the Second World War - not more than 60 years ago. Performance appraisals have been increasingly implemented by most modern organization as a tool for employee assessment. Performance is an employee's accomplishment of assigned work as specified in the critical elements and as measured against standards of the employee's position. The term “Performance Appraisal” is concerned with the process of valuing a person’s worth to an organization with a view to increasing it. Traditional Appraisal system; Performance appraisal is developed as a simple method of income justification. Appraisal used to decide whether the salary of an individual was justified or not. The decrease or increase in pay depends upon employee’s performance. Modern Appraisal System: Performance appraisal is defined as a structured formal interaction...
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...and Human Resource Management: 3 LO1-1.2: The function of Human Resource Management in contribution to Organisational Purposes: 3 Introduction An organization is driven by human capital and the quality and effectiveness of the organisation is determined by the quality of the people that are employed. the resources of men money material and machine are collected and coordinated through people. Without people organisation cannot exist. Success for most organisations depends on finding the employees with the skills to successfully perform the tasks required to attain the company’s strategic goals. Management decisions and processes for dealing with employees are critical to ensure that the organisation gets and keeps the right staff. Personnel management refers to the managerial function of estimating and classifying of human resources requirements for meeting organisational goals. It involves strategies that ensure sufficient staff, a right combination of talent and performance in jobs. Human resource management (HRM) is the governance of an organization’s employees. HRM is sometimes referred to simply as human resources (HR). A company’s human resources department is responsible for creating, implementing and/or overseeing policies governing employee behaviour and the behaviour of the company toward its employees. Human resources are the people who work for the organization; human resource management is really employee management with an emphasis on those employees...
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