...BEHAVIOR TERM PAPER EMPLOYEE ENGAGEMENT Submitted by - Anjali Krishnan Pgdm-a Roll –p14110 INTRODUCTION Employee engagement is basically defined as a participative process that uses the input of employees to increase their commitment to the organization’s success. The basic logic is that by involving workers in decision making that affect them and by increasing their autonomy and control over work lives, employees will become more motivated, more committed, more productive and more satisfied towards to their job. MAJOR FORMS OF EMPLOYEE ENGAGEMENT • PARTICIPATIVE MANAGEMENT: Participative management basically deals with the decision making process as the subordinates share a significant power of decision...
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...Organisation design 17 4 Organisation development 20 5 Resourcing and talent planning 23 6 Learning and development 26 7 Performance and reward 30 8 Employee engagement 33 9 Employee relations 36 39 10 Service delivery and information Behaviours 42–51 The Profession Map behaviours 43 Curious 44 Decisive thinker 45 Skilled influencer 46 Personally credible 47 Collaborative 48 Driven to deliver 49 Courage to challenge 50 Role model 51 1 Profession Map – Our Professional Standards V2.4 Introduction The CIPD Profession Map sets out standards for HR professionals around the world: the activities, knowledge and behaviours needed for success. Use the standards in the CIPD Profession Map for you and your organisation to: • define great HR • diagnose areas of success and improvement • build HR capability • recognise achievement through professional qualifications and membership. By the profession, for the profession Based on research and collaboration with organisations around the world, and continuously reviewed and updated with our research, essentially the CIPD Profession Map shares what the most successful HR professionals know and do at every stage of their career, which is proving to be a powerful tool. A wide range of organisations and HR professionals are now using the CIPD’s Profession...
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...Motivation in today's workplace: the link to performance. ABSTRACT In today's hyper-competitive marketplace, understanding what fosters and forwards employee motivation--and, thus, organizational performance--is critical. Based on theories, studies, best practices, case studies and resources about motivation, this solutions-focused research article presents valuable information for the senior HR leader seeking competitive advantage. ********** Introduction In today's marketplace, where companies seek a competitive edge, motivation is key for talent retention and performance. No matter the economic environment, the goal is to create a workplace that is engaging and motivating, where employees want to stay, grow and contribute their knowledge, experience and expertise. Motivation is generally defined as the psychological forces that determine the direction of a person's level of effort, as well as a person's persistence in the face of obstacles. The direction of a person's behavior refers to the many possible actions that a person could engage in, while persistence refers to whether, when faced with roadblocks and obstacles, an individual keeps trying or gives up. (1) The responsibility for motivation is three-fold: it falls on the senior leadership, the direct manager and the employee. Numerous factors are involved, from trust, engagement and values (individual and organizational) to job satisfaction, achievement, acknowledgement and rewards. Motivation...
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...Professional area definitions 1 Insights, strategy and solutions 2 Leading HR 3 Organisation design 4 Organisation development 5 Resourcing and talent planning 6 Learning and development 7 Performance and reward 8 Employee engagement 9 Employee relations 10 Service delivery and information Behaviours The Profession Map behaviours Curious Decisive thinker Skilled influencer Personally credible Collaborative Driven to deliver Courage to challenge Role model 2 4–7 4 6 8–46 9 10 14 17 20 23 26 30 33 36 39 42–51 43 44 45 46 47 48 49 50 51 1 Profession Map – Our Professional Standards V2.4 INTRODUCTION Introduction DESIGN AND ARCHITECTURE The CIPD Profession Map sets out standards for HR professionals around the world: the activities, knowledge and behaviours needed for success. Use the standards in the CIPD Profession Map for you and your organisation to: • define great HR • diagnose areas of success and improvement • build HR capability • recognise achievement through professional qualifications and membership. By the profession, for the profession BANDS AND TRANSITIONS Based on research and collaboration with organisations around the world, and continuously reviewed and updated with our research, essentially the CIPD Profession Map shares what the most successful HR professionals know and do at every stage of their career, which is proving to be a powerful tool. A wide range of organisations and HR professionals are now using the CIPD’s Profession Map...
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...CHAPTER 1 EXECUTIVE SUMMARY Executive-Summary: For several years now, 'employee engagement' has been a hot topic in corporate circles. It's a buzz phrase that has captured the attention of workplace observers and HR managers, as well as the executive suite. And it's a topic that employers and employees alike think they understand, yet can't articulate very easily. employee engagement as "a heightened emotional connection that an employee feels for his or her organization, that influences him or her to exert greater discretionary effort to his or her work". There are certain potential drivers, which are best suited to define the status of employee engagement, have been taken out of a pool of drivers suggested by various authors: 1 | Belief in Co’s direction | 15 | Leadership | 2 | Benefits | 16 | Organization Development | 3 | Career opportunities | 17 | Pay | 4 | Chief Executive Officer | 18 | Performance Review | 5 | Communication | 19 | Personal Growth | 6 | Company’s Values | 20 | Purpose in Life | 7 | Decision Making | 21 | Recognition | 8 | Direct Supervisor | 22 | Social Contribution | 9 | Environmental Mastery | 23 | Social Integration | 10 | Focused Work | 24 | Senior Managers | 11 | Human Resource Mgt. | 25 | Training & Development | 12 | Individual’s Own Values | 26 | Trust | 13 | Interpersonal Support | 27 | Work Group | 14 | Job Content | 28 | Work-Life Balance | Perrin‟s Global Workforce Study (2005)...
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...ASSIGNMENT 2 (EMPLOYEE ENGAGEMENT) 1. What is employee engagement and how does it differ, if at all, from related concepts like employee involvement, employee participation and employee consultation? How far is employee engagement something which is genuinely new and distinctive, or is it merely a repackaging of old and well-established ideas? (C) Dilbert.com Employee Engagement – A sanity check Before we look at employee engagement, two things to take into account: A quote attributed to Benjamin Disraeli (despite never appearing in any of his memoirs) “There are lies, damned lies and statistics.” (Wikipedia) There are an increasing number of publications, surveys and studies on employee engagement, with the number steadily increasing for at least a decade. Google Scholar currently lists some 99,100 articles related to employee engagement, with 6460 already in 2012. (Google) Employee Engagement - Origin Employee engagement is neither a new concept nor repackaged old-hat – it is an evolution of how employees have been treated within a company, and how they respond to that treatment. “Before the Industrial Revolution, most, if not all, business was local – the corner shop (store), the family farm. Then the industrial revolution changed what we did, where we lived and what businesses focussed on.” (Achievers) In the post war era, main industry was formed around the mass production model where an employee would perform a set task and have no need to know about how other...
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...Leadership Council Driving Performance and Retention Through Employee Engagement A Quantitative Analysis of Effective Engagement Strategies cil Te le co nfe re nc e Road Map for the Discussion A Unique Point in Time Sizing the Opportunity The Voice of the Workforce Reframing the Organization’s Response The Evolving Employment Contract Source: Corporate Leadership Council 2004 Employee Engagement Survey. © 2004 Corporate Executive Board 1 What Is Employee Engagement? Competing frameworks and definitions… ...contradicting advice… …and widely differing claims for ROI… Sample Engagement Definitions Sample Engagement “Advice” Claimed Benefits of Engagements • Engagement is a positive emotional connection to an employee’s work • Engagement is affective, normative, and continuance commitment • Engaged employees are inspired to go above and beyond the call of duty to help meet business goals • Become a “great place to work” through building trust in colleagues and ensuring employee pride and enjoyment • Increase total shareholder return by up to 47 percent • Segmentation is the key to managing employee commitment and productivity • Better customer feedback • Great managers are key to achieving an engaged workforce • Higher sales • Reduce absenteeism • Less shrinkage of inventory • To achieve motivation, give the employee a “kick in the pants” …lead to conceptual confusion and no...
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...EMPLOYEE ENGAGEMENT: A STRATEGY FOR TODAYS RETAIL BUSINESS TO SUSTAIN WITH THE COMPETITION Abstract “The unseen world is more truly real than the visible world” Recognizing and managing a single point by Indian retail sectors can provide a million ways for their success. Customer satisfaction, store outlook, advertisement etc., will add advantage to their business and employees’ also creates value to their business more than the above. One single and most needed point for today’s successful business is “engagement levels of their employees – towards the job, colleagues and finally with the company goals”. Employee engagement and supportive behaviors are the most desirable employee traits for any successful business organizations. They are also scarce and difficult to cultivate and measure. Due to this reason many of the organizations trying to benchmark employee engagement activities from the best practices done by their competitors and finally fall into losses due to lack of understanding their own employees requirements. Employee engagement is an understanding of the business context, works with colleagues to behave in a performance-enhancing manner for the benefit of the organization and in return, the organization has to look after employees to engage them at work and maintain a transformational relationship rather than transitional. Engagement is not a one day activity or a workshop in the company; it is a continuous process which involves each and every employee...
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...A performance review is important to managers in a variety of different ways. It gives managers the opportunity to meet with their employees one on one and discuss their different organizational goals and performance priorities. If done properly, a performance review can be a very effective tool when it comes to improving productivity and performance for the working staff, while also benefiting the employer. As an employer, they aid in the creation of benchmarks on employee performance and help provide structure for an improvement process. Performance reviews play an important role for managers, helping provide feedback, while also giving the information necessary in order to take steps towards overall improvement. Within an organization it...
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...Employee Engagement Hye Chong Yi (260446951) McGill University CORG 555, Winter 2011 Professor Sema Burney 3 March 2011 “em·ploy·ee (-noun): a person working for another person or a business firm for pay. en·gage (-verb): to occupy the attention or efforts of (a person or persons). en·gage·ment (-noun): the act of engaging or the state of being engaged.” -Dictionary.com (2011) Introduction Employee. Engagement. Separately, each word has a clear, concise definition. Their descriptions are easy to grasp. However, once you put the words together the concept of employee engagement is complex because there are many variations on its definitions and dynamics that contribute to engagement. “To date, there is no single and generally accepted definition for the term employee engagement (Markos & Sridevi, 2010, p.90).” The difficulty of pinpointing an exact definition lies in the fact that employee engagement does not have the same meaning for everyone (Blessing White, 2011). The goal of this paper is to provide a general discussion of its definition, history, current state, future trends, and close the discussion with a conclusion. Employee Engagement: Definition Generally speaking, employee engagement is the concept of an employee that is fully invested emotionally, intellectually, and socially into their work, company, and colleagues (Markos & Sridevi, 2010). “Engagement is about passion and commitment-the...
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...EMOTIONAL INTELLIGENCE- DEFINITION Emotional intelligence (EI) describes the ability, capacity to identify, assess, and control the emotions of one's self, of others, and of groups. In other words, it is the ability to perceive, control and evaluate emotions of self or others Emotional intelligence is about how we manage our actions with both others and ourselves as a result of the emotions we feel. Peter Salovey and John D. Mayer -“the subset of social intelligence that involves the ability to monitor one's own and others' feelings and emotions, to discriminate among them and to use this information to guide one's thinking and actions” (1990) Four factors of EI 1. the perception of emotion 2. the ability reason using emotions 3. the ability to understand emotion 4. the ability to manage emotions IMPORTANCE OF EI : Emotions play a significant role in the way people work with one another and therefore affects profits. An individual with high EQ reacts after both feeling an emotion and thinking about an event. Others with less developed skills would often react only after feeling the emotion without much thinking. Extremely smart people can have low emotional skills while others who are not so gifted in standard IQ can exhibit relatively high emotional skills. Emotions affect how one behaves with oneself as well as with other people, especially during conflicts. This is why management of our emotions has become especially important.IQ is a given...
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...WPS05 Employee Engagement SIES College of Management Studies Working Paper Series The Working Paper Series would attempt to disseminate the findings of research in specific areas and also to facilitate discussions and sharing of perspectives and information about the identified areas. The papers carry the names of the authors and should be cited accordingly. The views, findings, and interpretations expressed in this paper are entirely those of the authors. They do not represent the views of SIESCOMS and its management. These working papers would be available online at www.siescoms.edu. No part of the paper can be reproduced in any form without the prior permission of the author. However, they can be quoted by citing the reference. 1 Working Paper 05/07 Employee Engagement Nitin Vazirani Dean in OB and HR SIES College of Management Studies Nerul nitin@siescoms.edu Abstract Employee engagement is the level of commitment and involvement an employee has towards their organization and its values. An engaged employee is aware of business context, and works with colleagues to improve performance within the job for the benefit of the organization. It is a positive attitude held by the employees towards the organization and its values. The paper focuses on how employee engagement is an antecedent of job involvement and what should company do to make the employees engaged. The paper also looks at the Gallup 12 point questionnaire, twelve-question survey that identifies...
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...Employee motivation Importance of employee motivation How Employee motivation contributes to productivity How employee motivation contributes to Job satisfaction Best Practices Importance of Employee Motivation For a long time, employees where considered in companies as just an input in the production; but in order for a human being to perform in effective levels it is important for the employee to be motivated. Motivating employees was an important topic as far back as 1789. Samuel Slater, a pioneer who introduced textile manufacturing to America, was concerned about creating a work setting where it was comfortable for workers to do their jobs. (Gibson, 2012, P.125). Motivation is the way business and personal goals are achieved. Motivation is important for any organization, doesn’t matter if the organization is team based or if the employees work independently. The mission and vision of the organization must be aligned with the individuals that work within, this is of high significance for creating a high level of motivation that can lead to higher productivity, financial gain and work quality. The final outcome of any activity within the organization will be outlined by the level of motivation of the employees, without motivation, all capabilities and experiences ere futile. Motivation is what moves productivity, similar to gasoline to an engine, if the engine does not have any fuel, it will not run. It is very common to see how the human resources department...
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...evolution within the business market, it is apparent that companies need to develop and improve their strategies to remain afloat. Lager companies typically pay competitive salaries to hire a Chief Executive Officer who will develop a plan to accomplish its goals. This plan is commonly referred to as “strategic management.” According to Wheelen and Hunger (2010), strategic management refers to decisions and actions taken to establish the long term performance of a company. Undoubtedly, without a well formulated strategy any company will set to fail. It's a key strategic initiative that drives employee performance, accomplishment, and continuous improvement all year long. It's the outcome from how your organization interacts with people to drive business results. Just as I do not believe that organizations can create employee empowerment, employee motivation or employee satisfaction...
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...Using Motivation to Improve Performance Instructor Name: Dr. Tony Muscia February 16, 2016 Understanding what motivate employees can shed light on what makes employees work harder and who is committed to what. Motivation is defined as something inside people that drives them to action. Motivation varies depending on individual’s needs, values, goals, expectations and intentions. The sharing of knowledge is essential to the success of the organization. Employees that are not motivated are likely disengaged, produce low a quality of work, and have absenteeism. However when employees are motivated, they are creative, productive, and produce quality work. Leaders must learn their staff wants and needs and used different methods to motivate them. Many leaders implement contest, pay incentives, and performance appraisals in hopes to keep staff motivated. Motivation can be characterized into two categories: intrinsic motivation, which comes from the desire to work for the individual to work on something because it’s interesting, exciting, satisfying, and challenging and extrinsic motivation, which comes from the desire to obtain some outcomes that are separate from the work itself. Employees can be motivated by one or both factors. Intrinsic motivation occurs when employees perform for personal satisfaction. Employees that are motivated intrinsically enjoy their jobs and view it as an opportunity to learn and grow. Extrinsic motivation occurs when employees are motivated...
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