...Managing Human Capital Hilton Worldwide Contents Executive Summary 2 1.0 Introduction 2 1.1. Human Resource Management 2 1.2. Hilton Profile 3 Vision Statement 3 1.3. Chosen position: Hotel Manager 3 2.0 Analysis to identify the HRM issues and challenges 5 2.1 Weaknesses and challenges of the chosen industry. 6 2.2 Practices which leads to improvement 6 2.2.1 Planning, recruitment and selection 6 2.2.2 Training and development 7 2.2.3 Reward management 8 2.2.4 Employee relations 9 3.0 Conclusion 11 4.0 References 13 Executive Summary The project was structured in several sections that yield information on major topics: planning, recruitment and selection; training and development; reward management; employee relations. In details this report examines how applied human resource practices may impact on the organizational commitment in the hotel industry by example Hilton Worlwide. The main body introduces HRM, Hilton profile, short brief of analysis to identify issues and practices that lead to improvement. The study shows an essential importance role of training and development, as well as reward management best tool to retain skilled employees in the hotel industry. 1.0 Introduction 1.1. Human Resource Management Employees are the most important asset of the organization, it is crucial to understand how to maintain good relations with its workforce. Human Resource Management (HRM) is aiming...
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...Starbucks in Cambodia Introduction Globalization, a process of international integration from the interchange of world views, products, ideas and cultures which can benefit all countries that embrace international trade. With the right strategy to involve in international trade, a country can successfully grow economically, as well as socially. Cambodia is a country located at the central of Southeast Asia, with population of over 14.8 million people. With an open investment policy, Cambodia offers opportunities for creative entrepreneurs and dynamic businesses. It is evident through her rapid development and strong, positive growth over the last 15 years. It provides opportunities for foreign investment. In this paper, we will discuss the global coffee company-Starbucks Corporation and its potential expansion into Cambodian market. Starbucks Corporation is an American global coffee company and coffeehouse chain based in Seattle, Washington. Starbucks has developed an internationalization strategy to enable the company to open stores and franchises in countries across the globe. They provide unique tasting products and have improvised the recipe of traditional coffee according to modern tastes. While Starbucks was very successful in its domestic market, the leaders of the company sees the potential of foreign markets and planned to expand its business to foreign countries through globalization in order to fully utilize the potential that the company had. In 2003, Starbucks...
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...Solectron Supply Chain Management Best Practice Background Solectron was founded in 1977 as the as the “Solar Energy Company”, and originally produced solar energy products. Today it is a worldwide provider of electronics manufacturing services to original equipment manufacturers (OEM’s). The company provides customized, integrated manufacturing services that span all three stages of the product life cycle, including pre-manufacturing, manufacturing, and post-manufacturing (see Table 1). These servies are now integrated to the point where Solectron is now responsible for all supply chain processes associated with sourcing parts, building, and distribution of electronics and systems for almost every major OEM customer in the industry. A list of primary OEM customers is shown in Table 2, which spans the telecommunication, networking, computer systems, peripherals, semiconductors, consumer electronics, industrial equipment, medical electronics, avionics, and automotive electronics industries. These industries are in different stages of maturity, with network manufacturers fairly new, and computer systems fairly mature. The diversity of major customers in this list is testimony to their success. In 1991, Solectron won the Malcolm Baldrige National Quality Award, reflecting the high level of performance achieved within this company. The company has also been honored with more than 100 recognition awards, 25 of which were received this year (see Table 3). The...
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...professional markets. Sony is ranked as the 69th world largest corporation by the Fortune 500 with revenue of 78 billion dollars for the fiscal year ended March 31, 2010. With the worldwide basement in Japan, the United State, Europe and other area, Sony's business operations vary from Sony Electronics, Sony Picture Entertainment, Sony Computer Entertainment, Sony Music Entertainment, Sony Ericsson and Sony Financial Holdings. Audio, video, television, information and communications, semiconductors and electronic components are its major products. As a semiconductor maker, it is among the Worldwide Top 20 Semiconductor Sales Leaders. The company's previous slogan is "Like.no.other". Its current slogan is "Make.believe", which is the Sony's commitment to inspire and empower their consumers. For over 60 years, Sony has created a lot of products and technologies that help our lives more convenient, enjoyable and productive without a doubt. With these achievements, Sony has gained a solid reputation for quality, reliability, innovation and stylish design). As the leading worldwide supplier in electronic and entertainment contents, with the vision is to create exciting new digital entertainment experiences for consumers by bringing together cutting-edge products with latest generation content and services, Sony is committed and promising to developing products that truly satisfy customers and to enhance its reputation for innovation and excellence. Throughout Sony’s history, it has...
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...Solectron Supply Chain Management Best Practice Background Solectron was founded in 1977 as the as the “Solar Energy Company”, and originally produced solar energy products. Today it is a worldwide provider of electronics manufacturing services to original equipment manufacturers (OEM’s). The company provides customized, integrated manufacturing services that span all three stages of the product life cycle, including pre-manufacturing, manufacturing, and post-manufacturing (see Table 1). These servies are now integrated to the point where Solectron is now responsible for all supply chain processes associated with sourcing parts, building, and distribution of electronics and systems for almost every major OEM customer in the industry. A list of primary OEM customers is shown in Table 2, which spans the telecommunication, networking, computer systems, peripherals, semiconductors, consumer electronics, industrial equipment, medical electronics, avionics, and automotive electronics industries. These industries are in different stages of maturity, with network manufacturers fairly new, and computer systems fairly mature. The diversity of major customers in this list is testimony to their success. In 1991, Solectron won the Malcolm Baldrige National Quality Award, reflecting the high level of performance achieved within this company. The company has also been honored with more than 100 recognition awards, 25 of which were received this year (see Table 3). The...
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...will be more aware of Tyco and how the planning functions made this company what it is today. Tyco is a name many consumers recognize with quality, excellence, and trust. Management Planning Paper With more than 100,000employees worldwide and serving customers in over 60 countries, Tyco International Ltd is a well diversified company. Founded in 1960 by Arthur J. Rosenburg, Ph.D.. Arthur started a research laboratory while conducting research for the government. In 1962, Tyco Laboratories was incorporated and its focus was on high-end materials and energy producing products for the commercial sector. Today Tyco is composed of five business segments: ADT Worldwide, Fire Protection Services, Safety Products, Flow Control, and Electrical and Metal Products. With these five business segments, Tyco wants to be the first choice for it’s customers in every market. With exceeding commitments, technology solutions, diverse brands, driving operational excellence and committed to offering its customers the highest standards in business practices. All of these will drive Tyco to long-term growth and success. Social Responsibility Social Responsibility is the obligation toward society assumed by business. This maximizes its positive effects on society and minimizes its negative effects (Bateman & Snell 2009). Tyco’s commitment to its core values allows the company to achieve...
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...Quality Management at United Airlines Brandon L. Smith Keller Graduate School of Management GM 588 6/20/2012 Dr. Kim Hunley INTRODUCTION United Airlines is a major airline based in the United States and one of the world’s largest airlines. It was formed in 1934. It is a subsidiary of United Continental Holdings Inc. Its headquarters are located in Chicago, IL. United is a founding member of the Star Alliance, the largest alliance in the world. On October 1, 2010 United and Continental airlines merged together forming the world’s largest airline in revenue passenger miles and second largest in fleet size and destinations. “The new United will offer customers an enhanced travel experience, combining the best products and services each carrier has to offer,” (The World's Leading Airline, 2012). The airline is supposed to be the airline that customers want to fly, the airline employees want to work for and the airline shareholders want to invest in. The key highlights of the merger are the following: * World’s most comprehensive global network, including world class international gateways to Asia, Europe, Latin America, Africa and Middle East with non-stop or one stop service from virtually anywhere in the United States * Most modern and fuel-efficient fleet and the best new aircraft order book, among U.S. network carriers * Industry-leading frequent flyer program that will provide more opportunities to earn and redeem miles worldwide *...
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...such as the marketing concept, the exchange process and customer satisfaction to internal customers” (2012, para. 1). Today within the concept of internal marketing, we see a trend towards a service economy, where there is a convergence of marketing concepts, corporate identity, quality of service and human resources management. There also appears to be a shift in marketing more to the sales side than in the advertising. As Dr Pedroza explains, “happy employees make customers happy.” In the internal marketing model, all activities of an organization have a direct or indirect impact to the external environment. With a focus on the employee, communication becomes an interactive process, and employees are empowered as customers themselves. MarketingTeacher.com goes on to explain that there are a number of techniques that marketers can use to communicate with internal customers and functions. These include identifying internal and external customers and their needs and wants; providing internal services at intranets for human resources; and representing internal business functions within the external environment. Steps that organizational leaders can take in creating strong internal networks include establishing common organizational goals and objectives, and reinforcing the commitment to the success of the team as members’ own personal success. Often confused, a differentiating factor of internal marketing from internal branding is that internal marketing is “based...
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...Chicago, IL. United is a founding member of the Star Alliance, the largest alliance in the world. On October 1, 2010 United and Continental airlines merged together forming the world’s largest airline in revenue passenger miles and second largest in fleet size and destinations. “The new United will offer customers an enhanced travel experience, combining the best products and services each carrier has to offer,” (The World's Leading Airline, 2011). The airline is suppose to be the airline that customers want to fly, the airline employees want to work for and the airline shareholders want to invest in. The key highlights of the merger are the following: * World’s most comprehensive global network, including world class international gateways to Asia, Europe, Latin America, Africa and Middle East with non-stop or one stop service from virtually anywhere in the United States * Most modern and fuel-efficient fleet and the best new aircraft order book, among U.S. network carriers * Industry-leading frequent flyer program that will provide more opportunities to earn and redeem miles worldwide * Optimal hub locations in 10 cities, including hubs in the four largest cities in the United States As of right now the two companies still operate separately as they are waiting for a single operating certificate from the Federal Aviation Administration that will allow it to operate under a common set of manuals and procedures. As of current, United has 359 total operating...
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...set of new and interesting solutions to facilities buyers of more than 220 states. FedEx Company offers strategic and logistical backing for an assortment of operational divisions, formerly referred as FedEx Services, FedEx Freight, FedEx Ground, and FedEx Express. These bodies compete all together under FedEx name, however work relatively independent. FedEx select for best corporation at ranking number 64 in Fortune 500 (Fortune, 2014). FedEx express frequently...
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...innovative marketing, superior products impeccable operations, and devoted franchisees have set the standard for the fast food industry. The company philosophy of Q,S,C,&V (quality, food; fast, friendly services, restaurant cleanliness, and a menu that provides value0 and its family oriented image are the product of Ray Kroc. In addition, it is one of the world’s most recognized brand names, along with coca-cola, Kodak, Gillette, Sony, and Walt Disney Operations in over 20 countries highlight the truly global nature of McDonalds in the new millennium. The first McDonalds was a drive-in restaurant started in san Bernardino, California by two brothers, Dick and Mac McDonald, in 1948. Ray Kroc, the man who made McDonald brothers solh the company to Ray Kroc in 1961 for $2.7 million. In 1999 alone McDonalds generated more than $13.2 billion in total revenues. The company menu, which originally consisted only of hamburgers, cheeseburgers, French fries, sodas, milkshakes, milk and coffee, has grown considerably since. A more technical definition of McDonalds is an organization that develope, operates, franchises, and service a worldwide system of restaurants that prepare, assemble, package, and sell limited menu of quickly prepared, moderately priced foods. The McDonalds system is the largest and best known food service organization in the world. The company franchises joint venture partners, and restaurant managers operate nearly 20,000 restaurants in many countries, each offering a...
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...like 'good value' fast food - consistent quality, good and fast services, clean and pleasant venues and relatively low price - Kroc's QSCV vision. Although McDonald's has focused on fast food, an industry to be seen as cheap and cheerful, McDonald's is a household name. According to the case study it is said McDonald's has become the world most recognised brand. It is one of the world biggest fast food chains. McDonald's has been innovative in their product design, marketing and promotions and store location. They are the leader in the fast food industry. Hence, putting McDonald's in points 1 or 2 does not seen to be suitable. Students are likely to suggest positions 3, 4 or 5. (B) McDonald's environment Broad environment Social-cultural factor • Nowadays people are living a busy life. Most of us like convenience and fast food has fit the fast paced life style. • The decreasing family size also enables families spend more on their children. Economic factor • In most developed markets the living standards have been improving. People have higher disposable income to spend on food, clothes and entertainments. • In many emerging markets, children and young people are keen to try out western food like McDonalds' which is well recognised across the world. • The recent economic recessions have suppressed household's disposable income. Nonetheless, McDonald's products are considered as good value. Good services, nice store layout and high standard of...
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...delivers goods and services globally. Furthermore provide a background of the organization and describe the six components of the organization supply chain. In addition I will examine the potential problems related to each of the components and explain the approach of the organization for solving the problem. It is intended as a review of the company contribution to local and global air pollution, and the strategic and tactical options available for combating the problem in an environment of sustainable development and economic growth. Therefore the examination and assesses of the underlying causes and surveys the principal strategic approaches applied to solving the problem, and examines the various mechanisms of intervention available Abstract This paper will explore how UPS is a worldwide delivery and shipping company that is considered one of the world's largest shipping companies. Two of the most recognizable characteristics of UPS are the brown trucks and uniforms that the employees use. The company utilizes air, water, and ground transportation system to deliver packages across the world. UPS was founded in 1907 as a messenger company in the United States; UPS has grown into a multi-billion-dollar corporation by clearly focusing on the goal of enabling commerce around the globe. 1913- The company began using consolidated delivery, combining packages addressed to a certain neighborhood onto one delivery vehicle. 1919- Took on the name United Parcel Service. 1924- Built...
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...Case Study: Cisco Systems Cisco systems has developed a quality approach to satisfy his customers. The approach is published at: http://www.cisco.com/web/about/ac50/ac208/about_cisco_approach_to_quality_customer_success.html# customer needs Approach to Quality Executive Message |Dedication to customer success is a core value that affects everything Cisco does. We recognize that we must earn the right every day to continue to | |serve our customers. It is this understanding that drives our belief that Cisco's quality mission includes building and maintaining strong customer | |relationships and customer listening systems that in turn arm us with information to drive behaviors and change that increases customer value in our | |products, support and systems. Cisco's customer focus culture permeates every layer of the company, from CEO John Chambers to each individual | |contributor. | | | |Customer satisfaction is so important at Cisco that it is a direct and explicit component of employee compensation. We set yearly business objectives | |around customer satisfaction goals and initiatives. ...
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...Case Situation In the case “ The Ritz-Carlton Hotel Company,” McManus and Sucher (2005) mentioned that Ritz-Carlton Hotel is a five-star luxury hotel and resort which operates 81 luxury hotels and resorts in major cities and resorts in 26 countries worldwide. The company was founded in 1898 by Cesar Ritz, who had a vision to create a legendary service combined with exceptional luxury experience. Ritz-Carlton is well known as service leadership since they have an unusual and notable commitment to providing luxurious quality service to guests. Also, they are the only service company in America that has won the Malcolm Baldridge National Quality Award twice. Not only a commitment to its guests Ritz Carton had made, but also members, employees and communities they had pursued an excellence for. More precisely, Ritz-Carlton's unique culture promises to providing a good working environment by making its employees feel their importance. Based on the case, McBride, general manager of the new Ritz-Carlton in Washington, D.C., is responsible for opening the second Millennium Partners-owned Ritz-Carlton, in Georgetown, at the end of 2001. However, Collins, manager of hotels for Millennium Partners, pressured him about new ideas of luxury service and hotel-opening process. At this point, McBride needs to reexamine the "Seven Day Countdown", the traditional hotel-opening process, but the question is should he change Seven Day Countdown process or not? Central issue How to manage new hotel-opening...
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