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Wendy's Training

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Wendy’s is one the world largest restaurant franchisement in operation, with a workforce of over 227,000 employees and a turnover rate of 180%-200% annually, about 50% of the workforce worldwide needs to be trained on the procedures & culture of the quick service franchisement. Wendy’s has a very complex technological system at each branch & with the duty of having to train five mangers per store, there is a desperate need to have a easy & convenient training program to achieve this. Jeff Kent, Wendy’s vice president of solution delivery, said that “training & development is very key part of providing our customers with a consistent experience in every restaurant regardless of store locations.” In order to achieve this they need a system that could implement a training & development solution that agrees with the franchise standards, evaluate test results before & after to monitor the effectiveness of the program as well as adapt to its ever-changing workforce. A system which turns away from their disparate legacy paper based training system which was highly unreliable & it was difficult to track whether the training was given effectively & which employee or manager stood fit to do the job. Wendy’s search criteria for such a system included, improvement to the consistency of company’s training program at all locations, providing just-in-time training & reducing the time it takes to get a class in the field. Overall the program needed to combined the classroom with computer based training & the training provider solution must be able to be used companywide. Plateau provided this.
Plateau Systems provides adaptable web-based software for developing, managing, and optimizing organizational skills and talent that increase workforce productivity and business operations performance. By using this system, Wendy was able to

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