In: Business and Management

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Words 96329
Pages 386



General Outline

Opening Profile: India Becoming a Crucial Cog in the Machine at I.B.M.
The Global Business Environment
Management in Focus: A Small Company, A Global Approach
Regional Trading Blocks
Comparative Management in Focus: Opening Economy Revitalizes India
Information Technology
The Globalization of Human Capital
The Global Manager’s Role
The Political and Economic Environment
The Legal Environment
The Technological Environment
Chapter Discussion Questions
Application Exercises
Experiential Exercise
End-of-Chapter Case Study: Under Pressure, Dubai Company Drops Port Deal
Additional Cases:
India: The Employment Black Hole?
Mecca Cola
Student Stimulation Questions and Exercises

Opening Profile: India Becoming a Crucial Cog in Machine at I.B.M.

The opening profile reports on the growing importance of India as a source of low-cost services in the IT market. The Indian labor market is attractive not only due to its low wages, but also because of the scientific and managerial talent found in the country. IBM’s Indian facility in Bangalore is now the company’s second largest worldwide operation. While IBM has laid off thousands of workers in the United States, its Indian operation has greatly increased employment. Some of IBM’s competitors have also begun to move their operations to India. The opening profile raises the question of the strategic importance of India to IBM and other companies.

Country Information: India. Interesting information on Indian business and culture can be seen at:

I. The Global Business Environment

A. Global management is the process of developing strategies, designing and operating systems, and working with people around…...

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