AT&T
Headquartered in Oakton, VA, AT&T Government Solutions is a long-standing, trusted source of information technology solutions for the federal government, integrating unmatched network resources and IT managed solutions expertise with innovative technologies from AT&T Labs and a complementary team of industry-leading technology companies. Best known for network leadership in voice, data, video, and managed services, AT&T is a proven solutions integrator, with professional service expertise in enterprise architecture, business transformation, knowledge management, training, program management, systems engineering and security.
More than 4,000 scientists, engineers and analysts – many with security clearances – focus exclusively on the IT requirements of government, with support from tens of thousands of professionals throughout the AT&T family of companies.
Externally evaluated as a Software Engineering Institute - Capability Maturity Model Integration (SEI-CMMI) Level-3 organization and an International Organization for Standardization (ISO) 9001:2008, AT&T has the proven processes and procedures in place to deliver on time, on budget, with quality service.

1. Leadership

Enterprise Management solutions from AT&T are designed to optimize the efficiency and availability of network services and mission applications. Enterprise Management process tools, implemented throughout your IT organization, can help your agency: * Increase automation to reduce workload, transform to a predictive environment, and effectively measure performance * Improve asset and configuration management * Increase end-user satisfaction
AT&T pioneered enterprise management and, as a global leader, creates new enterprise management technologies, operational processes and best practices and drives the requirements for industry standards. Modular, scalable enterprise management solutions from AT&T adapt to your needs, allowing you to: * Start small or start with the full range of capabilities and scale over time * Implement standards-based interfaces and industry/ITIL best practices that ease transitions to address future requirements * Incrementally add capabilities as resources, requirements and success permit * Supplement part or all of the implementation, operation, sustaining engineering and lifecycle maintenance with AT&T Professional Services
Count on AT&T Government Solutions to help your mission succeed!

2. Strategic Planning
AT&T is bringing it all together for our customers, from revolutionary smartphones to next-generation TV services and sophisticated solutions for multi-national businesses.
For more than a century, AT&T has consistently provided innovative, reliable, high-quality products and services and excellent customer care. Today, their mission is to connect people with their world, everywhere they live and work, and do it better than anyone else. We're fulfilling this vision by creating new solutions for consumers and businesses and by driving innovation in the communications and entertainment industry.
AT&T is recognized as one of the leading worldwide providers of IP-based communications services to businesses. They also have the nation's largest 4G network — covering 275 million people, and 2,000 more 4G cities and towns than Verizon, and the largest international coverage of any U.S. wireless carrier, offering the most phones that work in the most countries. AT&T operates the nation's largest Wi-Fi network including more than 30,000 AT&T Wi-Fi Hot Spots at popular restaurants, hotels, bookstores and retailers, and provides access to more than 220,000 hotspots globally through roaming agreements.
AT&T U-verse is TV like you've never seen before. It's TV the way you want it, with tons of cool features and capabilities. AT&T is the only national U.S. TV service provider to offer a 100-percent IP-based television service. Its part of our "three-screen" integration strategy to deliver services across the three screens people rely on most — the mobile device, the PC and the TV.
As we continue to break new ground and deliver new solutions, we're focused on delivering the high-quality customer service that is our heritage.

Using Technology to Improve
With the aim of enhancing existing services, developing new ones, and distinguishing itself from competitors, CCS invests heavily in new technology. That investment has enabled it to expand the capabilities - and increase the reliability - of its Worldwide Intelligent Network. The company has developed a highly automated system (FASTAR) that restores calling capacity within 10 minutes of a major facility outage, a situation that previously took several hours. Moreover, real-time network monitoring and other applications of advanced technology have strengthened CCS's ability to anticipate and prevent service disruptions and to endow its global network with "self-healing" capabilities.
The consumer remains the ultimate authority on the quality of the company's services. To deepen its understanding of customers' wants and perceptions, CCS recently revamped its customer-focused measurement system - another example of how the company continually refines its approaches to quality improvement. Now, levels and determinants of satisfaction are evaluated in even greater detail, yielding even clearer targets for improvement.

3. Customer Focus
In its 75 million daily interactions with customers, CCS measures its progress against the company's chief goal of achieving a perfect connection and contact for each customer, every time. While CCS cannot claim perfection, it is moving consistently in the right direction, with levels of customer satisfaction trending steadily upward. Better than 90 percent of customers rate the overall quality of the company's service as good or excellent.
CCS has made knowing customer requirements its business. On the basis of customer surveys, extensive marketing research, and competitive benchmarking, it has defined five key determinants of customer satisfaction: call quality, customer service, billing, price, and company reputation.
AT&T CUSTOMER EXPERIENCE FACTS * AT&T provides customer support in more than 160 languages, including Arabic, Farsi, Japanese, Korean, Mandarin, Polish, Vietnamese and more. * AT&T operates more than 2,300 retail stores, including more than 700 with service and collateral in Spanish. * We have a dedicated team of employees helping customers in social media channels, including Facebook and Twitter. * Our National Center for Customers with Disabilities (NCCD) offers accessibility support and a wide range of communications services to customers with vision, hearing, mobility and speed limitations. * In 2010, AT&T had over 5 million online chat sessions with customers at att.com.
We value customer feedback. We conduct more than 5 million customer interviews each year, including surveys of former and returning customers. Your comments help determine what we do and how we serve you.

4. Measurement, Analysis, and Knowledge Management
Be prepared. Unforeseeable events impact your staff, agency assets and the citizens you serve. Protect your applications and IT infrastructure through AT&T Disaster Recovery Services and our professional services team.
Keep your agency operational if disaster strikes. Quickly deploy a recovery process and mobilize the networking resources, recovery assets and conditioned facilities you need, with support from AT&T.
Minimize Risk, Plan Ahead
Incorporate diverse communications methods as a part of your agency’s contingency plan to enable staff productivity during a disruption and maintain connectivity among employees and/or first responders in catastrophic events.
A tailored solution from AT&T takes into account your agency’s unique environment and mission goals, with focus on key considerations:

Mobile Availability – stockpile wireless devices and activate immediately in response to crisis * AT&T Crisis Phone Program * BlackBerry PIN-to-PIN Messaging * Enterprise Paging
Redundancy – for critical IT systems including messaging, storage, network communications and other IT functions * Critical Messaging Infrastructure * AT&T Storage Connect Service * AT&T Remote Vault Service * AT&T Hosting Services * AT&T LaptopConnect * WWAN Connect * Enterprise Recovery Services
Security and Resilience – day to day and in an emergency, AT&T offers security services for agency communications * Commercial Connectivity Services * Device and Firewall Protection
Risk Management Assessment - determine the critical systems susceptible to disruption during a disaster * Business Continuity Professional Services
The AT&T Disaster Recovery Advantage
From dedicated fully redundant dual site architectures to shared recovery services, AT&T Network Disaster Recovery solutions offer you: * Over 80 sites and 4,000,000 square feet of facilities * Fixed location and mobile work center solutions - your staff stays productive and protected during catastrophic events * Ubiquitous metro-area networking availability * Data center and recovery facilities in major metro markets * In-house, professional services expertise to support complex computing and networking environments through: * Business and technical risk assessment, design, architecture, engineering and implementation of a tailored solution
How You Benefit * Meet stringent uptime demands with flexible and scalable solutions * Lower total cost of ownership of high availability and disaster recovery solutions with AT&T subscription-based services * Meet the unique needs of mission critical applications through aggressive customer Service Level Agreements (SLAs) * Maximize staff productivity through decreased downtime and minimal workflow interruption * Prioritize your complex business processes, with continuous operations for your most critical applications and recovery solutions for other applications 5. Workforce Focus
AT&T's 136-year history of innovation is a story about people from all walks of life and all kinds of backgrounds coming together to connect people to their world … anywhere, anytime and on any device. It is our diverse, inclusive culture that welcomes all points of view and makes us who we are: a great place to work, a desired business partner and a committed member of the communities we serve. This inclusive culture is something we live every day; our employees expect it and our customers and shareowners benefit from it.
Commitment to our Employees
We know that diverse, talented and dedicated individuals are critical to our success, so we look for people from various backgrounds and give them opportunities to grow. We have long been a leader in providing an inclusive work environment, offering performance-based rewards and creating a culture of excellence.
Our senior leaders are accountable for leading diversity initiatives as part of this philosophy. These leaders understand the value of inclusiveness — and all managers are taught a simple philosophy: we serve our customers better when we build diversity into all we do … and that positively impacts our customers and shareowners.
Our diversity initiatives are important. They underscore behaviors and actions managers can undertake to foster a positive, inclusive work environment, which leads to a great place to work … enhanced performance and increased profitability.
AT&T's diversity and inclusion management strategy aligns with our business goals and leadership priorities in key areas including workforce inclusion, community impact, multicultural marketing and supplier diversity.
In 2009, we created the Chief Diversity Officer (CDO) Forum as a venue to formally integrate, leverage and grow enterprise-wide initiatives for AT&T to become best-in-class in diversity and inclusiveness. This forum meets quarterly during the year to monitor the progress of our initiatives and share best practices.
Leadership action and accountability are essential to our company's success. To help build greater awareness around diversity while maintaining an inclusive culture, the Business Unit Diversity Council was created. This Council allows us to collaborate toward our goal of keeping diversity a top priority at AT&T while driving employee engagement around inclusion
At AT&T, our people are our company. That's why we're committed to providing employees with award-winning, state-of-the-art learning opportunities to support their career development.
Our Strong Workforce
In the rapidly-evolving communications industry, AT&T's commitment to diversity and inclusion remains a top priority. Our diverse workforce is an asset to the company and a result of our focus to recruit, hire and retain the very best talent.
Today, AT&T's 50-state workforce is 39 percent female and 39 percent people of color.
Workforce Highlights
Women are 39 percent of AT&T's managers compared to 36 percent nationally. Thirty one percent of AT&T's managers are people of color, compared to 22 percent nationally of managers, professionals and related occupations, according to the U.S. Bureau of Labor Statistics.
Since 1988, hundreds of recently- hired college graduates have completed AT&T's Leadership Development Program — 41 percent are women and 47 percent are people of color.
AT&T hires talent from all backgrounds to deliver products and services that meet our customers' needs. We take pride in recruiting and retaining the best and brightest employees. It is our exceptional talent that gives us an edge in our industry. In 2011, the retention rate for women was 87 percent; the retention rate for people of color was 87 percent. 6. Operations Focus
AT&T's Intellectual Property arm is the often unheralded, but important organization working behind the scenes to protect and preserve innovations on new-generation applications and enhanced services for businesses and consumers. And, it may be the industry's best kept secret.
AT&T Intellectual Property is one of the world's largest intellectual property operations, with a heritage of innovation that dates back more than a century to Alexander Graham Bell. AT&T owns one of the strongest patent portfolios in the telecommunications industry and consistently ranks in the top 25 companies each year in obtaining new U.S. patents.
In addition to building and protecting our large portfolio of intellectual property assets, AT&T Intellectual Property manages a vigorous intellectual property licensing and sales program. Our intellectual property licensing and sales group is responsible for licensing and selectively selling AT&T patents, technology, trademarks and domain names.
AT&T's philosophy is that strong, fair management of intellectual property is critical to fostering continual innovation. Our licensing program is focused on maximizing access to AT&T innovations, while also ensuring that investments in research and innovation are valued fairly and appropriately.
AT&T employees from all parts of the company develop valuable, innovative technologies, not only for new services to our customers but also for our own internal operational needs to streamline our business operations. Not all technologies immediately become available as packaged services from AT&T, and some of these technologies could bring value to your business now.
AT&T Intellectual Property works with potential end user customers or with distribution partners to take AT&T technologies to market. We actively pursue relationships that increase the use and adoption of intellectual property. We accomplish this through sales, licenses, equity transactions, reseller arrangements and other related activities. We partner with all AT&T groups to ensure that AT&T's technologies are not only protected but brought to the awareness of the greater world-wide business community.

AT&T Innovation
Intucell's Self-Optimizing Network : An intelligent network management technology that detects and automatically removes congestion in heavy mobile traffic situations, seamlessly enhancing call reliability for customers.
Distributed Antenna Systems : Physical antennas used to meet the trend of exponential wireless growth and boost network service in hard to serve areas such as sporting venues, hospitals, college campuses, and more.
Multi-beam: Provides customers an enhanced mobile experience at sporting and entertainment venues, boosting network capacity so customers can easily share photos and post on social media sites for family and friends.
AT&T Advanced Communications Suite: A series of discrete self-service web-based cloud applications aimed at providing enterprise customers with simple ways to communicate.
Application Resource Optimizer: A unique AT&T tool that helps developers improve and optimize their apps, evolving the customer's app experience.
Connected Business Center: Working environment for the management of small business applications under AT&T's network services, including telephony, communication and VoIP.
Mobile Cloud OS: Offers an always-connected lifestyle for consumers by creating intelligent cloud services through the power of AT&T's network.
Remote Patient Monitoring: Embodies the evolution of healthcare, giving people the ability to connect with healthcare providers remotely and even monitor vitals over AT&T's 4G LTE network.
Safe Cell: Curbs dangers associated with distracted driving through an app installed in corporate vehicles that tracks and enforces mobile device policy.
Ambient Communications: Enable a form of continuous and informal telepresence for colleagues collaborating across the globe.
Visual Customer Care: Provides enhanced customer service for customers through a visual navigation tool directly on their smartphone using AT&T's mobile data network.
Open Managed Security Services: A service delivery platform providing more seamless access to AT&T's security tools to a broad range of customers.
Text Translation: A service that directly transcribes language from text to speech, enabling a future global network with possibly no language barrier.
U-verse Easy Remote App: Let’s you use your smartphone as a remote for U-verse TV, adding powerful voice search tools.

7. Results
AT&T's portfolio of services — perhaps the most robust in the marketplace — delivers choice, value and convenience across a range of options. Millions of consumers have chosen our comprehensive service bundles because of our competitive pricing and the convenience of a single bill for wired and wireless voice and data, broadband Internet, TV and messaging services.
We're also making the three-screen strategy a reality for customers. We have introduced a number of integrated, multi-screen services, and we'll be launching more soon.
AT&T Broadband service
The definition of broadband services is changing. Wi-Fi and broadband was once about a high speed connection to the Internet at home. Now it's about a connection wherever you need it.
Customers need speed and mobility to stay connected to essential information, content and services. AT&T is an industry leader in providing broadband services that keep people connected at home and on the go.
AT&T has a unique set of assets and three networks working together to address this trend: wired residential broadband, Wi-Fi and wireless. AT&T allows you to extend your broadband connection at home into thousands of access points around the world with Wi-Fi hotspots and wireless coverage, including mobile broadband that covers nearly 80 percent of the population. That's mobility and value competitors can't offer.
Customers have shown they want speed, mobility and value from their broadband service. That's why AT&T ranks number one among U.S. wired and wireless broadband providers.
AT&T serves 17.8 million broadband customers, including wireline (DSL, U-verse High Speed Internet and Satellite) and wireless mobile broadband LaptopConnect subscribers. By offering traditional wireline deployments as well as satellite-based and wireless broadband alternatives, we're able to provide our customers with a variety of options for broadband access. We continue to invest in our broadband networks, expanding availability and choice to new areas with our AT&T U-verse, wireless broadband and new DSL deployments.
Customers can choose from a wide selection of broadband plans at affordable price points to meet their needs. Services include downstream speeds of up to 24 Mbps for AT&T U-verse® High Speed Internet customers.
AT&T High Speed Internet plans include access to more than 29,000 AT&T Wi-Fi Hot Spots in the U.S. — turning your broadband connection at home into literally thousands of connections across the country. * All AT&T High Speed Internet customers also receive: * E-mail accounts with virtually unlimited storage. * A suite of security and safety features. * Award-winning parental controls through AT&T Smart Controls. * Access to the att.net portal, which includes the latest news, entertainment content, Yahoo! search capabilities, and more — with an unmatched level of customization options. * Wi-Fi is an essential part of consumers' broadband experience — and in their choice of broadband providers.
AT&T operates the nation’s largest Wi-Fi network including more than 32,000 AT&T Wi-Fi Hot Spots at popular restaurants, hotels, bookstores and retailers, and provides access to more than 402,000 hotspots globally through roaming agreements.
Access to AT&T's U.S. Wi-Fi hotspots is included for millions of customers with AT&T High Speed Internet plans and qualifying smartphone and LaptopConnect plans.
The AT&T Wi-Fi network includes popular locations where customers have a need to log on, such as restaurants, coffee shops, bookstores, hotels and other locations. View an AT&T Wi-Fi coverage map to search for nearby hotspots.
Wi-Fi access is becoming increasingly important for consumers. AT&T has seen a surge in Wi-Fi connections, driven by more customers utilizing Wi-Fi on their smartphones and other connected devices and more businesses and venues offering Wi-Fi access for their customers.
Wireless Networking in Your Home or Office All AT&T U-verse High Speed Internet customers receive a wireless gateway or access point with their installation, so you can connect Wi-Fi enabled devices to your home broadband connection.
AT&T DSL customers can choose a wireless gateway and may be eligible to receive rebates that reduce the cost.
Mobile broadband Internet access is a requirement for AT&T customers constantly on the move. In addition to Wi-Fi, AT&T's wireless broadband covers nearly 80 percent of the population. With LaptopConnect cards and Wi-Fi enabled devices, your workspace can travel with you around the U.S.
AT&T LaptopConnect cards allow you to send and receive data from your notebook or netbook in real-time on the nation's fastest mobile broadband network. So whether on a bus, in a cab or waiting at the airport, your laptop can have full desktop-like functionality. Many LaptopConnect card users can access AT&T Wi-Fi locations using the AT&T Communication Manager software at no additional cost.
Smartphones are another way customers can bring AT&T's mobile broadband or Wi-Fi network connections to the palm of their hand. Virtually all new AT&T smartphones come equipped with Wi-Fi technology and we're working with vendors to make it available in a wider range of devices. Click here for a list of Wi-Fi enabled devices in the current AT&T portfolio.