...CRITICAL SUCCESS FACTORS FOR BUSINESS INTELLIGENCE SYSTEMS WILLIAM YEOH University of South Australia SA 5095 Australia ANDY KORONIOS University of South Australia SA 5095 Australia The implementation of a business intelligence (BI) system is a complex undertaking requiring considerable resources. Yet there is a limited authoritative set of critical success factors (CSFs) for management reference because the BI market has been driven mainly by the IT industry and vendors. This research seeks to bridge the gap that exists between academia and practitioners by investigating the CSFs influencing BI systems success. The study followed a two-stage qualitative approach. Firstly, the authors utilised the Delphi method to conduct three rounds of studies. The study develops a CSFs framework crucial for BI systems implementation. Next, the framework and the associated CSFs are delineated through a series of case studies. The empirical findings substantiate the construct and applicability of the framework. More significantly, the research further reveals that those organisations which address the CSFs from a business orientation approach will be more likely to achieve better results. Keywords: Business intelligence system, Critical success factors, Delphi method, Case study INTRODUCTION Recently Business Intelligence (BI) applications have been dominating the technology priority list of many CIOs [11, 12]. According to Reinschmidt and Francoise [22], a BI system is “an integrated set...
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...1 EJISDC (2013) 56, 7, 1-17 ICT BARRIERS AND CRITICAL SUCCESS FACTORS IN DEVELOPING COUNTRIES Almamy Touray Department of Computer Science and Information Systems, University of Jyväskylä, Mattilanniemi, Agora, 40351 Jyväskylä, Finland almamy.2.touray@jyu.fi Airi Salminen Department of Computer Science and Information Systems, University of Jyväskylä, Mattilanniemi, Agora, 40351 Jyväskylä, Finland airi.salminen@jyu.fi Anja Mursu Salivirta & Partners, Kauppakatu 28, 40100 Jyväskylä, Finland Anja.Mursu@salivirta.fi ABSTRACT Since the early 1990s, Information and Communication Technology (ICT) has been perceived as a catalyst for development. However, the UNICEF State of the World’s Children Report 2011 acknowledges that the poor in many developing countries remain largely excluded from ICT and its benefits. This paper aims to address three issues. Firstly, identify ICT barriers in the literature from 2000 to 2011. Secondly, identify ICT barriers through empirical findings and thirdly, categorize these barriers into critical success factors. These aims are achieved by comparing the findings in the literature to our recent empirical results. Two methodologies are used in this study, namely, a systematic literature review and a case study; the empirical data for our case study was collected from The Gambia in autumn of 2012. The systematic literature review covers 1107 studies (2000-2011) published in the top five ranked ICT4D journals in terms of journal citation ranking. The...
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...Cisco IT Case Study Organizational Change and Advanced Services for Operational Success How Cisco IT Implemented Organizational Change and Advanced Services for Operational Success New organizational framework greatly improves operations. Given today’s pressing need to optimize IT services and resources while reducing costs and improving organizationwide productivity, the Cisco lifecycle methodology offers the framework needed to make operations more efficient and responsive. Cisco IT Network and Data Center Services (NDCS) changed from using a traditional organizational model to Cisco’s own lifecycle model, with substantial operations improvements across five different metrics. This case study describes Cisco IT’s internal infrastructure, a leading-edge enterprise IT environment that is among the largest and most complex in the world. “By moving from a traditional technology, silo-based organizational structure to a lifecycle-based model, we were able to improve our operational metrics considerably. Our number of cases decreased by approximately 60 percent, and our time-to-repair to get clients back up and running has decreased by almost 70 percent.” John Manville, Vice President, IT Network and Data Center Services, Cisco BACKGROUND An enterprise with 300 locations in 90 countries, Cisco has 46 data centers and server rooms supporting the 65,000-plus employees. Fourteen of the data centers/server rooms are production or customer-facing and 32...
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...Ateneo de Davao University School of Business and Governance Entrepreneurship Department Progressive Insurance: A Case Study Submitted to: Mr. Rey Navacilla Submitted by: John Paul Dela Vega Jose Antonio Kintanar Clarence Mitchell Sy Dayle Lois Tulang John Way Keith Medina Table of Contents I. Introduction…………………………………………………..…… II. Statement of the Problem…………………………………..…... III. Objectives of the Case Study………………………………..…. IV. Methodologies and Approaches…………………………….… V. Analysis of the Case a. Qualitative Tool: Fishbone Diagram………….…. b. Quantitative Tool: Decision Tree Analysis……. VI. Alternative Courses of Action (ACAs) c. Alternative Course 1……………………………..… d. Alternative Course 2……………………………….. e. Alternative Course 3……………………………..… VII. Significant Findings…………………………………………….. f. Positive Findings…………………………………… g. Negative Findings………………………………….. VIII. Recommendations…………………………………………….... IX. Conclusions……………………………………………………… I. Introduction Progressive Insurance, an automobile insurer company, which is based in Mayfield Village, Ohio. On the year of 1991 Progressive Insurance had approximately $1.3 Billion in their sales. When the year of 2006 came that $1.3 Billion in sales suddenly became $14.5 Billion. What did they do to make this figures increase so high? Nothing. For 15 years Progressive insurance just did little advertising...
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...Case Study Guidelines Objective: This course uses case studies to bring real-world perspective to course material about how information systems are used in organizations. Some cases focus on global and ethical situations. Students learn how to apply systematic problem-solving techniques to decision-making problems in the information systems area. Students also build teamwork and oral skills through a group presentation of a case to their peers. A traditional Harvard Business School guideline for case analysis follows. You should be aware that this is essentially the same as the traditional systematic approach to problem-solving. Mastery of this approach will serve you well in any problem-solving situation in your professional career. 1. “Problem ” or “Opportunity” Statement: Provide a single statement of the problem (dissatisfactory condition) or opportunity (awareness of need) facing the organization. If servable problems are apparent, identify them in priority order. Generally, several problems are all symptoms of one overriding problem. Try to abstract up to the overriding problem after the symptoms are known. Often the symptoms are really key factors related to the problem. 2. Key factors: List the key factors that give evidence that there is a problem or opportunity condition in the organization. Identify them in priority order. Explain why they are relevant. It is often best to start the case study here. 3. Alternative Solutions: ...
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...| Unit II Case Study | | | Barber, Charles [USA] | Strategic Marketing – MBA 5841 | Dr. Monica Sainz | 2/23/2013 | | Introduction This paper discusses the case stud of Fe’nix Del Sur, LLC provided by Kerin and Peterson (2010) in the text. Fe’nix Del Sur is company that sells a wide variety of South American and African artifacts. The case study illustrated how the competitive environment for the company changed dramatically over a ten year period. This paper will also discuss how ethical and financial implications affect potential courses of action for the company to adjust marketing and business activities. DECIDE Use the DECIDE process to evaluate one of the decisions Fe’nix Del Sur is faced with. In using the DECIDE process provided by Kerin and Peterson (2010), a clearly defined problem statement must be established. In the case of Fe’nix Del Sur, one problem identified was the fact that a lack of supply has forced the company to find new buyers. How can Fe’nix Del Sur regain is position in the market without degrading the company’s brand by compromising ethical standards? Secondly, the decision factors must be enumerated as discussed by Kerin and Peterson (2010). Alternative courses of action include add additional buyers or explore the option of using a mass-merchandise department store chain. The uncertainties related to the courses of action include availability of authentic artifacts and the market’s reaction...
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...with the broader macro perspective or, in other words, the proverbial big picture. The management role requires engineers to be able to envision, from a broader perspective, the operation of an organization and the market one serves. You must learn to think, act, speak, and process from the “management mind.” This capstone course draws from all functional areas of an enterprise to provide strategic direction to an organization. It also provides engineers with a management perspective as a complement to the engineering orientation, which they currently possess. Strategies are offered to ensure not only success in a competitive “for profit” environment, but the sustainability of success throughout the economic cycle. A framework is developed to understand the interrelation of accounting, finance, operations, engineering, and marketing. Class format will be lecture, case study analysis, open discussion, guest speakers, and student presentation. Student Notice: As a...
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...Barnes & Noble Vs. Amazon To attain a competitive advantage over Amazon.com, Barnes & Noble needs to develop a proper strategy and implement a successful marketing plan. SITUATION ANALYSIS Barnes & Noble first must consider the issues and problems facing their company, and then perform an opportunity analysis to determine their strengths and weaknesses in relation to their customers, competitors, and company capabilities. In regards to the main concerns of Barnes & Noble, the company needs to worry about the uncertainties associated with the expected rapid growth of the Internet, the changing profile of Internet users, increased competition and indeterminate future developments in electronic retailing from publishers, wholesalers, and retailers, and intense price competition. By 2000, more than 80 million users will be on the World Wide Web, with an increase in females and a broader spectrum of education levels and age, changing the market demographics. Additionally, some book publishers, namely Simon & Schuster and Bertelsmann, have expanded online, while the national leading wholesaler, Ingram, is developing a website where wholesalers could ship directly to consumers. In the meantime, small publishers and universities have started to publish directly on the Web, avoiding print versions completely and thereby challenging the posterity of conventional books. Within the Barnes & Noble Corporation, their smaller traditional bookstores such...
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...Overview The case explains why Starbucks had to expand outside the US and the entry strategies it adopted in international markets, and discusses the various risks faced by Starbucks and the effect of these risks in its revenues in international markets. Problem Major Problem The major problem of the case was the not so well planned international operations of Starbucks compared to its US operations and the entry strategies it adopted in international markets. Minor Problem The minor problems were: The pricing of the products offered. The high level of prices of the products of Starbucks is generally caused by too expensive cost of production that causes suffering to its customers. The operation problems encountered by the business due to lack of a trained workforce. The inappropriate and unsuitable real state/location for its store. Objectives To solve the problems of this case study. To recommend advices and solutions regarding the problems encountered of this business. Facts *Alternative Course of A*ction To study and think carefully about the decision of entering international markets. To go for a supplier of cheaper items needed in the operation that would enable the business to lower the prices of its products and make it affordable and attract those middle as well as low profile consumers. To hire trained applicants to ensure the smooth...
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...Running head: PANERA BREAD CASE ANALYSIS Panera Bread Case Analysis LaToya Melvin Davenport University BUSN 520 Table of Contents INTRODUCTION 3 LITERATURE REVIEW Synopsis of the Situation 4 Key Issues 4 Define the Problem & the Opportunity 6 Alternative Solutions 6 Selected Solution 7 Implementation/Recommendations 7 CONCLUSIONS 7 WORKS CITED 8 Abstract This case study focuses on the market analysis for the Panera Bread Company. The case will examine five components; the synopsis, key issues, problem and opportunity, alternative solutions, selected solution, and implementation/recommendations. Throughout the case, questions will arise as Panera faces challenges in the growth and the operation of the business that will include such issues as marketing, pricing and factors within its consumer base. Literature Review Synopsis Panera Bread is a company founded in 1982, named Au Bon Pain at that time by Louis Kane and Ron Shaich. Panera Bread goal was to offer the best quality product and to be nationally recognized by its bakery-café specialty. Panera Bread’s strategy is to make great bread and to make it broadly available, being the bread experts in the industry. They service consumers-on-the-go, who...
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...Spectrum Brands Diversification Case Study - Term Papers - Tma304 www.termpaperwarehouse.com › Business and Management May 2, 2013 - Read this essay on Spectrum Brands Diversification Case Study . Come browse our large digital warehouse of free sample essays. Get the ... Spectrum Brands Diversification Strategy a Success Or a Failure ... www.studymode.com/.../spectrum-brands-diversification-strategy-a-succ... Spectrum brands strategy for diversification: success of failure? ... Marketing strategy case study brand consolidation: Introduction As per case study, Unilever is ... Spectrum brands strategy for diversification success of failure ... www.studymode.com › ... › Marketing & Advertising Rating: 4.5 - 1 vote Assessing the strategies of CEO David Jones to globalize Rayovac's battery and ... of the company's financial results will be based on data from the case and other sources. ... A Study on E-commerce Success and Failure Stories E-Commerce ... Spectrum Brands | Case Study Solution | Case Study Analysis www.caseforest.com/case-study-Spectrum-Brands.aspx GROWTH STRATEGY 2. SPECTRUM BRANDS 3. MANAGEMENT 3. STRATEGY 3. RELATED DIVERSIFICATION 3. UNRELATED DIVERSIFICATION 4 60 Free Essays on Spectrum Brands Diversification Strategy a ... www.cyberessays.com/.../spectrum-brands'-diversification-strategy-a-suc... Essays on Spectrum Brands Diversification Strategy a Success Or a Failure Case Study Analysis for students to reference for free. 1 - 60. 60 Free...
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...PART 1 CASE STUDY – COOPERATING and COMMUNICATING ACROSS CULTURES 1. Problem: Identification and summary of key organizational behavior issues evident in the case. On this case study there are two scenarios/situations that are presented about cooperating and communicating across cultures. The scenario/situation begun when the company headquarters in Philadelphia sent Jim to Stuttgart, Germany to be the team leader for the introduction of a new laser for the eye surgery that will be launch in North America. Although Jim had never worked in Germany, he was selected because of his qualification, experience, speaks fluent German and a wife who is from Germany which makes him culturally prepared. Even though the launching of the new product was a success, there were issues, concerns and behavior that may have failed in the launching of the new product. Not in the order of priority, I have identified the following key organizational behavior issues either in the American or German perspective: * Culture Ready Environment * Leadership and Management style * Communication * Expectation * Motivation * Problem solving * Adaptability 2. Reflection on the identified issues along with recommendations or potential solutions to identified issues. Today, facing tough economic times, many companies are cutting resources, employees, and cost to survive the competition. Yet in spite of cut backs and struggles, the war for talent remain as strong as ever...
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...Case Study Analysis The success of marketing a product or service in other countries is affected by the product itself and consumer demand. According to Weber (2002), when marketers are looking to export their products or services to other countries they need to understand the consumer’s demands, expectations, and tastes in the region. Not all consumers feel and think the same way. For example, consumers in Hong Kong have different historical and cultural views than Mainland China, although they may have similar cultural values (Weber, 2002). Consumers within these two regions may have different preferences and environmental standards. The same could be said for Japan. Therefore, when marketers are trying to enter other regions they must understand the region’s culture and behavior toward a product or service. Marketers must also understand demand factors of that region, such as economic and social. Case one: Japan to Apple’s iPhone: “No Thanks!” Although technology is used all over the world, different countries can provide many challenges when trying to introduce new technologies to them. Apple found this out when trying to introduce the iPhone in Japan. According to Frommer (2010), reasons the iPhone was not successful in Japan was because Apple failed to understand what the Japanese consumer expected of an iPhone and the competitive marketplace. Although the iPhone is successful in the United States, many consumers in Japan believe the phone’s technology is old and...
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...Case: Creative Jobs at W. L. Gore Professor Doyle Young Regarding the case of ‘Creative Jobs at W. L. Gore’, husband and wife Bill and Vieve Gore founded W. L. Gore & Associates; the basic principle for work at Gore is teamwork, there are no managers, there are just teams of employees assigned to work on opportunities. Once hired the employee is given a “sponsor”, the sponsor is someone who is committed to the sponsored employee success and provides the employee with learning opportunities, getting him or her involved in a particular project or helps the employee build relationships with others in the company. After getting adjusted a new employee is expected to balance autonomy in how they work with the responsibility for meeting team goals. (McGraw-Hill Companies, (2011), Fundamentals of HRM Fourth Edition, New York, NY, pages 119-120) Gore creates an environment in which each employee owns his or her own destiny and makes an individual commitment to the success of the company. It's an exciting and stimulating atmosphere because employees have the freedom to work in businesses or on projects that they are extremely passionate about. That passion pays off in business results. (All Answers Ltd., (2003-2016), Study of W. L. Gore, England and Wales, http://www.ukessays.co.uk/essays/management/study-of-wl-gore.php) Some strengthens you acquire working around teams would be that since you were hired based off your talents, skills and knowledge and not to fill a specific...
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...Case study for NutroBalance. Purpose The purpose of this case study is to get you used to incorporating Microsoft Project charts and reports into your project’s progress reports. By now you should be able to work through the mechanics of loading tasks, predecessors, resources, and costs into MS Project. But the real challenge facing project managers is how to interpret the data in MS Project and how to make it “useful” for you and your stakeholders. In this case study you will be given a scenario and asked to load the project information into Microsoft Project. However, the purpose of this case study is bigger than just properly loading the Microsoft Project file. This case study requires you to interpret the MS Project results and incorporate the issues and results in your communication with key stakeholders. Your output of this case study explores the “softer” side of project management, including how to communicate your results to your key stakeholders in a clear and concise manner. The point of the case study is to show you that projects experience change over time, which forces you, the project manager, to modify and adapt your project. This case study is broken into three sections, Sections 1, 2, and 3. In each section you will be given some information on your project and then asked to “respond” to some of your stakeholders. Even though there are three sections in the case study, you will only submit ONE document, due Week 6. This document will include your answers...
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