Cignet Plastics Corporation is a major and favored producer of plastic die casts for model airplane. Recently the company has experienced troubles in production regarding the quality and amount of defects that have been produced. Quality assurance has shown, through process audits, that there has been no change in the system process. Quality assurance also suggests that the defects may be due to variations in the process but are not sure what they might be. The president of the company does not understand the findings of quality assurance and wants to overhaul the entire process to reduce defects. Unfortunately, an overhaul would be very expensive and if it is a variation it may not fix the problem. In this essay one will explore the main cause of the defects. One will also become aware of some of the quality management tools that can be used to present data so that the defects can be fixed. Also one will learn why it is important for managers to employ process thinking in order to fix quality issues.
The first issue that must be completed is letting the president know that an overhaul of the current process may be expensive and timely. I would tell the president, “An overhaul of the entire system to fix the defects may prove to be expensive and timely. It is my belief, through the audits of quality assurance, that there may be issue with variations in the process. What this means is that there may be one issue in the process causing the problem and can be fixed with minimal expense.” In order to fix any process managers must be able to analyze every aspect of the process before decisions are made. The president believe that an overhaul of the process is needed however before an overhaul is initiated all aspects of the process must be explored in order to find the root of the defects.

Juran's 85/15 rule states that improving defects can be accomplished by