...Overview This Research Paper evaluates the various techniques and modes of business communication followed in the hospitality sector. The main objectives of the research are listed below: 1. To understand and evaluate the communication system of a specific organization under Hospitality sector. 2. To evaluate the communication system during a crisis. 3. To evaluate the communication system that is used to convey any change in the organization i.e. Change Communication. The organization in focus for the study is Accor Hospitality, which is based in Hyderabad. Data for the purpose has been collected through Telephonic interview. The Table given below displays the various contents of the research paper. 1. Introduction to effective communication 2. Hospitality Industry 3. Introduction to Accor Hospitality 4. Interview Questions & Answers 5. Conclusion and new trends in communication INTRODUCTION The word “communication” derived from the Latin word ‘communicare’ that means to impart, to Participate, to share or to make common. It is a process of exchange of facts, ideas and opinions as a means that individual or organization share meaning and understanding with one another. In other words, it is a transmission and interacting the facts, ideas, opinion, feeling and attitudes. It is the ability of mankind to communicate across barriers and beyond boundaries that has ushered the progress of mankind. It is the ability of fostering speedy and effective...
Words: 2813 - Pages: 12
...BLACK TUESDAY IN THE BAHAMAS(APRIL 27, 1965) (Events inside and outside of The House of Assembly and aftermath of Black Tuesday are excerpts from "The Quiet Revolution" by Dame Dr. Doris Johnson.) Possibly the greatest event in the movement towards Bahamian Independence was Black Tuesday. This event culminated in 1967 but started with the 1962 General Elections. The 1962 General Elections was the first elections where all Bahamians including women, were allowed vote: universal adult suffrage. Surprisingly, the United Bahamian Party won the elections over the PLP. The UBP had 21 seats and the PLP had 8. Roland Symonette became the country's first Premier. Historians have hypothesized as to why the PLP lost the elections despite overwhelming support from the majority of Bahamians. Firstly, the PLP complained of UBP job threats. Workers complained that they were threaten with being fired if they voted for the PLP. Also, the UBP campaigned on the grounds that they had done a good job of improving the Bahamian economy; and that change now would frighten the American tourists and investors who were just now coming back from the 1958 General Strike. The UBP suggested that the PLP were not knowledgeable enough to run the country and if the PLP were to gain control of the government, the economy would be ruined. Additionally, the PLP complained that the UBP had arranged the constituency boundaries in such a way as to give themselves an unfair advantage. This "fixing" of the constituency...
Words: 3346 - Pages: 14
...More Praise for The 8 Dimensions of Leadership "For a fresh outlook on what it takes to be a great leader, read this book. The 8 Dimensions of Leadership is an insightful, practical guide—a leader could spend ten or twenty years learning some of the lessons you'll take away. Don't wait." —Keith Ferrazzi, beslselling author of Never Eat Alone "The 8 Dimensions of Leadership is a treasure trove of practical leadership advice. Built upon a solid research-based foundation, the book is a remarkable collection of proven developmental strategies. Clear and engaging, it is a must-read for those who aim to sharpen their leadership skills and improve their interpersonal effectiveness," —Steven Snyder, founder and Managing Director, Snyder Leadership Group, and former CEO, Net Perceptions Inc. "It is always refreshing to read a research-based book on leadership that presents convincing evidence that the best leaders are not 'single celled' or 'one-trick ponies.' The book guides ad leaders to discovering new behaviors that enable them to go beyond their autopilot approaches and the ultimate ruts that so many leaders dig for themselves." —Jack Zenger, CEO, Zenger Folkman, and coauthor of the bestselling The Extraordinary Leader and The Extraordinary Coach "The quest for leadership is first an inner quest to discover who you are, and one of the best places to begin that quest is with The 8 Dimensions of Leadership. Jeffrey Sugerman, Mark Scullard, and Emma Wiihelm challenge...
Words: 66819 - Pages: 268
...may well include not only imparting specific skills and knowledge but also inculcating certain personality and mental attitudes. As the jobs become more complex, the importance of employee development also increases. In a rapidly changing society, employee training and development are not only an activity that is desirable but also an activity that an organization must commit resources to if it is to maintain a viable and knowledgeable work force. © A 1 help individuals in the progress towards maturity and actualization of LI Training and Development- IndianOil _______________________________________________________________________ _ Training has played a very important role in helping the corporation to reach the commanding heights of performance. Any training would be considered to be successful only when the knowledge gained by the participants is transferred to the job...
Words: 15227 - Pages: 61
...NAVAL POSTGRADUATE SCHOOL Monterey, California THESIS AN ASSESSMENT OF THE SHIPBOARD TRAINING EFFECTIVENESS OF THE INTEGRATED DAMAGE CONTROL TRAINING TECHNOLOGY (DDCTT) VERSION 3.0 by Stephen J. Coughlin March 1998 Thesis Co-Advisors: Bernard J. Ulozas Alice Crawford Approved for public release; distribution is unlimited. PTIC QUALITY INSPECTED 6 REPORT DOCUMENTATION PAGE Form Approved OMB No. 0704-0188 Public reporting burden for this collection of information is estimated to average 1 hour per response, including the time for reviewing instruction, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden, to Washington Headquarters Services, Directorate for Information Operations and Reports, 1215 Jefferson Davis Highway, Suite 1204, Arlington, VA 22202-4302, and to the Office of Management and Budget, Paperwork Reduction Project (0704-0188) Washington DC 20S03. 1. AGENCY USE ONLY (Leave blank) 6. March 1998 Master's Thesis FUNDING NUMBERS TITLE AND SUBTITLE An Assessment of the Shipboard Training Effectiveness of the Integrated Damage Control Training Technology (IDCTT) Version 3.0 AUTHQR(S) Stephen J. Coughlin 7. 2. REPORT DATE 3. REPORT TYPE AND DATES COVERED PERFORMING ORGANIZATION...
Words: 34538 - Pages: 139
...Table of Contents Introduction 4 Objectives 6 Literature Review 7 Framework 9 Data Analysis 14 Qualitative Analysis 14 Qualitative Analysis 16 Research Methodology 17 Conclusion 20 Bibliography 21 APPENDIX – I APPENDIX – II APPENDIX – III APPENDIX – IV APPENDIX - V Introduction Predictive analytics has its origin from a famous saying: Past performance is the basic indicator of future results. It looks at historical cases and builds models which can then be applied to benefit present scenarios or predict future scenarios. Predictive Analytics is the best way for a business to predict customer responses in the future. It provides solutions for businesses facing main problems like ‘What segment of potential consumers will respond best to our message’ and ‘how can I stop my customers from leaving, and why am I losing them?’(Curtis, 2010). Predictive analytics is not just for providing a solution for a business problem but involves techniques mainly to improve the focus of company towards customers and customers towards company. The magnificence of predictive analytics is that a business characteristically perceives a win-win situation. In other words, a business not only benefits from higher returns but also gets to save on cost (Colin, 2009). Predictive analytics is becoming a competitive necessity and an important aspect of many types of business, particularly in this type of economy where an organization is trying to increase its efficiency and at...
Words: 5988 - Pages: 24
...SPOTLIGHT ON HBR AT 90 Spotlight About the Spotlight Artist Each month we illustrate our Spotlight package with a series of works from an accomplished artist. We hope that the lively and cerebral creations of these photographers, painters, and installation artists will infuse our pages with additional energy and intelligence to amplify what are often complex and abstract concepts. This month we showcase the “rayographs” of Man Ray, the modernist giant. Born in Philadelphia, Ray moved to Paris in 1921, where he experimented with painting, filmmaking, sculpture, and, of course, photography. He created his rayographs by placing objects directly onto photosensitive material and exposing them to light. View more of the artist’s work at manraytrust.com. ARTWORK Man Ray, Rayography “Champs délicieux” n°08, 1922, rayograph hbr.org Walter Kiechel III is a former editorial director of Harvard Business Publishing, a former managing editor of Fortune, and the author of The Lords of Strategy (Harvard Business Review Press, 2010). The Management Century by Walter Kiechel III November 2012 Harvard Business Review 63 Spotlight on HBR AT 90 If you want to pinpoint a place and time that the first glints of the Management Century appeared on the horizon, you could do worse than Chicago, May 1886. There, to the recently formed American Society of Mechanical Engineers, Henry R. Towne, a cofounder of the Yale Lock Manufacturing Company...
Words: 7756 - Pages: 32
...Signs appear in everyday contemporary societies. Signs are saturated with a lot of meanings and they relate to any language and are there to make us understand things through relating words with concepts like the word ‘silence’ which is a sign of communication that is indicative of meaning and it is ideological, it is also power to talk. Sign theory is an eccentric war of communication. It focuses on the discourse analysis where it focuses on language, power and ideology. Intelligence services are a key component of every state and their mandate is to ensure the security of states and they make use of the sign theory to supply the policy makers with information or intelligence which is fundamental in the policy making process. Evaluation and analysis’ role is to cast information into its proper intelligence framework and in the process minimising being biased. If evaluation and analysis is quality the intelligence given to policy makers will help policy makers to come up with quality policies and if the evaluation and analysis is poor obviously the policy makers will come up with ineffective policies. There are repercussions if intelligence services fail to analyse. Sign theory help in deductive, inductive and abductive types of reasoning. In this discourse I will define the sign theory, evaluation, analysis, four tools of analysis and the implications of sign theory to evaluation and analysis as a process which is scientific, logical, methodological and verifiable. Theory is...
Words: 17243 - Pages: 69
...Army Regulation 350–1 Training Army Training and Leader Development Rapid Action Revision (RAR) Issue Date: 4 August 2011 Headquarters Department of the Army Washington, DC 18 December 2009 UNCLASSIFIED SUMMARY of CHANGE AR 350–1 Army Training and Leader Development This rapid action revision, 4 September 2011-o Implements the Don’t Ask, Don’t Tell Repeal Act of 2010 by deleting all references to developing and conducting training concerning the Army’s Homosexual Conduct Policy (paras 2-21p and 2-22k.) o Rescinds paragraphs 2-6r, 2-46ac, and G-14e.) o Makes administrative changes (app A: marked obsolete forms and publications; corrected forms and publication titles; and corrected Web site addresses; glossary: deleted unused acronyms and corrected titles/abbreviations as prescribed by Army Records Management and Declassification Agency). *Army Regulation 350–1 Headquarters Department of the Army Washington, DC 18 December 2009 Effective 18 January 2010 Training Army Training and Leader Development History. This publication is a rapid action revision (RAR). This RAR is effective 20 September 2011. The portions affected by this RAR are listed in the summary of change. Summary. This regulation consolidates policy and guidance for Army training and leader development and supports a full-spectrum, force protection, expeditionary Army. Applicability. This regulation applies to the active Army, the Army National ...
Words: 129456 - Pages: 518
...A TEACHER’S GUIDE TO THE SIGNET CLASSIC EDITION OF BOOKER T. WASHINGTON’S UP FROM SLAVERY By VIRGINIA L. SHEPHARD, Ph.D., Florida State University S E R I E S E D I T O R S : W. GEIGER ELLIS, ED.D., ARTHEA J. S. REED, PH.D., UNIVERSITY OF GEORGIA, EMERITUS and UNIVERSITY OF NORTH CAROLINA, RETIRED A Teacher’s Guide to the Signet Classic Edition of Booker T. Washington’s Up from Slavery 2 INTRODUCTION Booker T. Washington’s commanding presence and oratory deeply moved his contemporaries. His writings continue to influence readers today. Although Washington claimed his autobiography was “a simple, straightforward story, with no attempt at embellishment,” readers for nearly a century have found it richly rewarding. Today, Up From Slavery appeals to a wide audience from early adolescence through adulthood. More important, however, is the inspiration his story of hard work and positive goals gives to all readers. His life is an example providing hope to all. The complexity and contradictions of his life make his autobiography intellectually intriguing for advanced readers. To some he was known as the Sage of Tuskegee or the Black Moses. One of his prominent biographers, Louis R. Harlan, called him the “Wizard of the Tuskegee Machine.” Others acknowledged him to be a complicated person and public figure. Students of American social and political history have come to see that Washington lived a double life. Publicly he appeased the white establishment...
Words: 13713 - Pages: 55
...A BRIEF HISTORY OF MANAGEMENT “Those who cannot learn from history are doomed to repeat it.” —George Santayana The World of Work: Tony considers his style O n the way home from the restaurant—soon to be his restaurant, Tony thought—the news of his Whenever she visited the restaurant, she and Jerry would always end up huddled in one of the corner booths over her laptop screen or a spreadsheet printout discussing numbers—food costs, labor costs, and the figures for the latest marketing campaign to increase sales. Dawn always ended her visit by walking around and checking in with everyone to make sure they were doing okay. Since Jerry ran such a good crew, there were never any problems, but Tony wondered what Dawn’s reaction would have been if she had found any. Jerry’s style always seemed to Tony to be more about the people than the numbers. He obviously hit promotion finally started to sink in. Jerry’s promotion to regional manager didn’t give either of them a lot of time to manage the transition, so the day had been filled with a lot of information—forms, rules, regulations, guidelines, and plenty of tips and tricks from Jerry on how to cope with the unexpected. In the peace and quiet of his apartment, Tony started thinking back to his earlier days at the Taco Barn and to the many lessons he had learned from both Jerry and Dawn. They were very different in their approach to their jobs. Dawn was all about the numbers. 26 LEARNING objectives CH A P T ER ...
Words: 11545 - Pages: 47
...CAT 1990 Actual Paper Section – 1 Questions 1 to 5 : Each of the following questions has one or more blank spaces indicating where a word / words has been left out. Following each sentence, four words or sets of words lettered a to d have been given. You have to select the appropriate word or set of words to make the sentence most meaningful. 1. The __________, those cellular bodies which contain the __________ particles, the genes, provide us with basic facts of genetic transmission. (a) protoplasm, microscopic (b) globules, fat (c) cytoplasm, minute (d) chromosomes, hereditary 2. The insurance claim was __________ by the relevant documents (a) sustained (b) backed out (c) backed up (d) proved 3. I should not have __________ to talk in such a __________ strain especially when I had not studied the man to whom I was talking. (a) daring, commanding (b) try, bold (c) ventured, peremptory (d) emboldened, reckless 4. High prices are often the __________ of __________ of goods (a) accompaniment, dearth (b) concomitant, scarcity (c) cause, destitution (d) result, glut 5. The recent disturbances in the country will __________ and peace will be restored. (a) blow past (b) blow over (c) pass through (d) come to pass Questions 6 to 10: Choose from among the given alternatives the one which will be a suitable substitute for the underlined expression in each of the following. 6. The marriage of the princess with the commoner...
Words: 13117 - Pages: 53
...Books by Saul Alinsky John L. Lewis, An Unauthorized Biography Reveille for Radicals The Professional Radical (with Marian Sanders) Rules for Radicals RULES FOR RADICALS A Practical Primer for Realistic Radicals SAUL D. ALINSKY RANDOM HOUSE New York Acknowledgments This chapter "Of Means and Ends" was presented in the Auburn Lecture Series at Union Theological Seminary. Some of the other sections of this book were delivered in part in lectures before the Leaders of America series at the California Institute of Technology in Pasadena, California; Yale Political Union, New Haven, Connecticut, April, 1970; The Willis D. Wood Fellowship Lecture, Amherst College, Amherst, Massachusetts, May, 1969; American Society of Newspaper Editors, Washington, D.C., 1968; U.S. Chamber of Commerce, Washington, D.C.; March, 1968; A.F. of L.-C.I.O. Labor Press Association, Miami, Florida, December, 1967; American Whig-Cliosophic Society, Princeton University, Princeton, New Jersey, 1967; Centennial Address, Episcopal Theological Seminary, Cambridge, Massachusetts, 1968; Harvard Medical Conference, Cambridge, Massachusetts, 1969. 10 9 8 7 6 5 4 Copyright © 1971 by Saul D. Alinsky All rights reserved under International and Pan-American Copyright Conventions. Published in the United States by Random House, Inc., New York, and simultaneously in Canada by Random House of Canada Limited, Toronto. ISBN: 0-394-44341-1 Library of Congress Catalog Card Number: 70-117651 ...
Words: 62916 - Pages: 252
...LOST VICTORIES BY FIELD-MARSHAL ERICH VON MANSTEIN Edited and translated by ANTHONY G. POWELL Foreword by CAPTAIN B.H. LIDDELL HART Introduction to this Edition by MARTIN BLUMENSON DEM ANDENKEN UNSERES GEFALLEN SOHNES GERO v. MANSTEIN UND ALLER FÜR DEUTSCHLAND GEFALLENEN KAMARADEN CONTENTS INTRODUCTION by Martin Blumenson FOREWORD by Captain B. H. Liddell Hart AUTHOR'S PREFACE TRANSLATOR'S NOTE Part I. The Campaign in Poland 1. BEFORE THE STORM 2. THE STRATEGIC POSITION 3. THE OPERATIONS OF SOUTHERN ARMY GROUP Part II. The Campaign in the West INTRODUCTORY NOTE 4. THE ECLIPSE OF O.K.H. 5. THE OPERATION PLAN CONTROVERSY 6. COMMANDING GENERAL, 38 ARMY CORPS 7. BETWEEN TWO CAMPAIGNS Part III. War in the East 8. PANZER DRIVE 9. THE CRIMEAN CAMPAIGN 10. LENINGRAD - VITEBSK 11. HITLER AS SUPREME COMMANDER 12. THE TRAGEDY OF STALINGRAD 13. THE 1942-3 WINTER CAMPAIGN IN SOUTH RUSSIA 14. OPERATION 'CITADEL' 15. THE DEFENSIVE BATTLES OF 1943-4 APPENDIX I APPENDIX II APPENDIX III APPENDIX IV MILITARY CAREER GLOSSARY OF MILITARY TERMS ILLUSTRATIONS MAPS Key to Symbols used in Maps 1. German and Polish Deployment, and Execution of German Offensive. 2. Southern Army Group's Operations in Polish Campaign. 3. The O.K.H. plan of Operations for German Offensive in the West. 4. Army Group A's Proposals for German Operations in the West. 5. 38 Corps' Advance from the Somme to the Loire. 6. 56 Panzer Corps' Drive into Russia. 7. Situation...
Words: 214033 - Pages: 857
...ALSO BY MALCOLM GLADWELL The Tipping Point To my parents, Joyce and Graham Gladwell Introduction The Statue That Didn’t Look Right In September of 1983, an art dealer by the name of Gianfranco Becchina approached the J. Paul Getty Museum in California. He had in his possession, he said, a marble statue dating from the sixth century BC. It was what is known as a kouros—a sculpture of a nude male youth standing with his left leg forward and his arms at his sides. There are only about two hundred kouroi in existence, and most have been recovered badly damaged or in fragments from grave sites or archeological digs. But this one was almost perfectly preserved. It stood close to seven feet tall. It had a kind of light-colored glow that set it apart from other ancient works. It was an extraordinary find. Becchina’s asking price was just under $10 million. The Getty moved cautiously. It took the kouros on loan and began a thorough investigation. Was the statue consistent with other known kouroi? The answer appeared to be yes. The style of the sculpture seemed reminiscent of the Anavyssos kouros in the National Archaeological Museum of Athens, meaning that it seemed to fit with a particular time and place. Where and when had the statue been found? No one knew precisely, but Becchina gave the Getty’s legal department a sheaf of documents relating to its more recent history. The kouros, the records stated, had been in the private collection of a Swiss physician named Lauffenberger...
Words: 74585 - Pages: 299
